Excellent customer service! Mike and Julius (sp?) were great!
Laurie SCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The signage for where to go for rental return is not clear from the road and can be confusing for someone not familiar with the location
Nick RFrom reservation to return they are professional and have the knowledge to get you what you need. They also worked with me when I got stuck behind an accident on the other side of the state and couldn't return the van on time! They were so gracious and made the whole experience better. Would and will recommend!
victoria gtruck has engine light on should not rented out to customers
Richard HU-Haul has been a very easy company to work with. from phone calls to store staff the processes have been easy. Mike Philips and his staff at the Kenmore, WA store have been so very helpful and I commend them.
julie wGreat customer service! Using the app and filling out the info ahead of time made the process even smoother. I would recommend this location.
CORBETT SMike provided excellent customer service in spite of the system being down. He followed through with appropriate business.
Erik MUhaul switched my reservation to this location for availability. It was almost as conveniently located and was very well stocked. Equipment was in great shape. Staff was extremely helpful at pickup and dropoff.
Robert DCame out and helped me unhook the trailer. Very friendly young lady was very helpful and personable. Asked how my experience was and about the equipment performance.
James HThis is my favorite Uhaul location. People are great, lots of equipment choices, and I drive past 2-3 other Uhauls just to come here. LeAnn helped me this week, and she's a rock star. People like her are the reason I keep coming back.
Robert AEXCELLENT SERVICE
Eddy CJust dropped is and the team got me on my way quickly. Always enjoy my experience at this location first class!
Randy LI received great customer service and quick check in with clear instruction from the person that assisted me. Very nice, friendly and professional. Thank you,
Kim BGreat process overall. Julius was very helpful and the trailer was in great condition. I will use this location again.
Raj VYour online check-in did not work. I tried multiple times to upload my driver's license pictures and thought I had. But when I arrived, they had no record of it.
Timothy MGreat service and knowledgeable
joseph eKenmore is always professional and courteous. Never received less than 110% customer service from them
DAVID WEspecially appreciated the man who checked the vehicle upon our return
Debra SThere are no on-site parking options for customers. Small lot means customer cars often block others from entering the lot. Staff were pleasant and informative. A positive renting experience.
Walter CFriendly and experienced
Kiyoumars NI rented a truck to them and they told me that they would call me for extended time that never happened They just called me to give them truck back like is poor service on the cashier
Renato Zvery friendly and helpful staff...
Daniel WGreat staff, very helpful and professional
Heidi RThis is easily the best location near my zip code (98021). They are incredibly helpful and give accurate details for currently available trucks, etc. Mike is friendly and provides excellent service. Trucks are always in great shape. I tell my neighbors and friends often when truck rentals come up that this is the best location to go.
SAMUEL MGreat selection; ready when I needed it; friendly staff. The only issue is the lot has no parking and is tight when there are a lot of returns around the same time.
Douglas TThe equipment worked very well for our moving job. The roll up door on our truck needed maintenance, the condition of the rollers and track made it very difficult to lower. The bag of six furniture pads had been stored outside the front door of the facility and we found they were wet when we went to use them. Not something we wanted to drape over our furniture. If you rent a bag of six pads, as we did, check they are dry before you leave.
Todd BExtremely polite and professional. I would hire them every time!
deanna mThere was only one person working at both the pickup time and drop-off, with at least 4 customers in the store on both occasions, causing long waits.
Alan LI picked up a little late and the staff member was very helpful and patient. Thank you
David WI am a returning patron. Staff is wonderful to rent from
Hjalmer Afast and professional. All good
ANDREW TSmall but easy to access!
Bryson GMake sure that your trucks don't have mechanical issues. That includes the engine and suspension. Figure you guys have no time sometimes between rentals to check everything, but a daily once-over on your equipment wouldn't be too much to ask for. Too scared of the downtime this may cause for your business if a truck needs maintenance? You're basically pushing that onto the customer, too, if it breaks on them. Now, I'm no mechanic, but I know an engine knock when I hear one, and I know bad suspensions when I drive. It was hard to keep my unloaded (or loaded) 10ft truck straight at 60mph because it had bad suspensions. Totally unsafe, but I managed. If I were someone else, it could have ended badly. Not a great experience.
Kyle RAlways seems to be clean. We came in last minute without a res and they were able to fit me in for the 2 hrs I needed the van. Friendly staff too.
TIMOTHY DJust rent the trailer without bringing told “I’m not renting you a trailer today, if you don’t like it call my District manager. Making the call and being allowed to rent the trailer but now 45 minutes later than when I first arrived. Then while being processed being asked to wait and listening to the employee take a piss because he couldn’t be bothered to close the door.
BRADLEY HGood job
nuhuse aTruck was not ready when reserved for Mobil pickup. Was an hour late getting truck and it had only a bit over a quarter tank of gas. We had to drive 90 miles to catch a ferry boat that we were an hour late getting away for with NO time to stop for gas. This was a needlessly stressful drive wondering if we would run out of gas or miss the ferry.
Tom DVery good process for check-in and return. Pick up truck size was just what I needed
Michael EThey were so helpful. I rented a 10 foot uhaul, but then learned at pick up that that size didn't have a ramp, which was needed for us. They had enough inventory to change to a 15 foot uhaul with a ramp at very little extra cost, which eliminated a lot of stress.
Nicole HThe location and staff are nice. The network system used by U-Haul, not so much. I booked my equipment to a specific location based on the proximity to home. Two days before pick-up, I was informed that this location did not have the equipment that I needed and therefore dispatched me 10 miles away. In and of itself that was an inconvenience, but the fact that the traffic to the location was absolutely horrendous, made it overall a 3-star experience.
MICHAEL VThe ladies were a delight. Customer service were on point.
PETER LI rented a 15' van for six hours. The fuel gauge read full when I picked it up. I drove a total of seventeen miles(17). I filled it up with gas before returning it. It took 9 gallons of fuel(over $44), before the pump stopped. When I turned the van in, I told the employee about it and was not given any answer or reimbursement for the amount of money I spent on gas. He told me the vans don't get great mileage. There is no way the vans get less than two(2) miles to the gallon.
ROGER MEncountered three different employees and all three were friendly, helpful and patient. I appreciated that they confirmed the trailer connection was good before giving us the go ahead to leave. I will be back the next time there is a need.
Holly DYour people there are friendly and helpful. Your phone system trying to dial them sucked. It was quicker for me to take the 20 minute drive than the time I was on hold.
GRANT NEverything is perfect!! I’m a returning customer.
ISTVAN BPicture of the key return slot was very outdated, use an updated photo. It was difficult to find as we were looking for the wrong thing.
ADONIS MMike was great. Very helpful and great customer service. Thank you
JEFFERY MPut tighter controls on your contract based dealers.. I was shifted to this UHaul location after my contract dealer no showed at the location I had originally reserved a pick up at ...
PAUL MThe staff at this location was very helpful even with how busy they were right at opening. They did not act exasperated at all and handled the issues caused by the online check-in as well as possible. The phone check in was an unpleasant experience that many folks at this location had to deal with as the location opened. However, the experience with those I talked to saved my mood and experience this morning. Good job Kenmore for picking up the slack of the online service that is CLEARLY out of your control.
Robert GGreat experience
JOHN DVery quick and helpful staff upon check-in at the Kenmore U-Haul facility. Took less than 5 min and we were on our way.
GARTH EExtremely helpful check in and out. All employees were great!!!
NEIL SMike, who manages this location is absolutely fantastic to work with. I use this location quite a bit and even when he is understaffed, he cares for myself and other customers around the store. Would recommend Mike to anyone needing UHAUL services.
DAVID I