Customer did not leave a comment.
Michael W | Overall Experience
Customer Reviews for U-Haul Storage of East Side St Cloud
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very easy to get set up with the climate controlled storage unit. I needed to adjust the unit I was in and needed to make a few calls to figure things out. The folks at the store were ridiculously patient, and got everything ready to go very quickly. Really appreciate it!
MICHAEL S | First ImpressionsMy move out date was the 9th of March and key was rerurned. I was charged again for the next months storage fee on March 12th and it cleared my bank on the 14th. I called and explained to Uhaul that i had already moved out and returned my key and the person from uhaul said i didn't remove the lock and thats why i was charged but, she assured me she would take off the lock and reverse my storage fees. So far it has not been reversed.
Jillani F | Overall ExperienceAccess code was given for building but not how to disable alarm. I have an outside locker so did not need inside access.
Thomas M | Online Move InI have had so many issues that is the reason I no longer have it.
Mckenzie J | Overall ExperienceEverything in my move went smoothly with every aspect of UHaul!
Dean K | Overall ExperienceClean and warm just like I liked
Mary M | First ImpressionsGreat storage and friendly helpful staff but prices are a little on the high side.
Michelle L | Overall ExperienceNeed a better instruction online about how to access the building with the access code.
Kiet N | Online Move InI was happy to have the climate controlled storage. And the inside loading area was a plus. Everyone I dealt with was helpful, professional and friendly. Good experience.
diane l | Overall ExperienceI did not feel safe at this location.
Pamela G | Overall ExperienceI didn’t like the fact that you have to pay $10 extra just to get 24 hour access
marty o | Overall ExperienceThere are major potholes in the driving area. Also, our lock was stolen from our unit and there are no security cameras in the back storage area to prevent theft.
Denise R | Overall ExperienceBetter longer hrs
Melissa K | First ImpressionsThank you. No complaints. Perhaps let renters know to take pictures after cleaning out and exiting.
jennifer k | Overall ExperienceStaff were very helpful.
Mindy S | First ImpressionsThe staff and facilities were excellent! Their assistance made my active-duty move substantially more efficient. Thank you, U-Haul!
Jason P | First ImpressionsThere was a leak in the unit but it was taken care of and I appreciate the help getting rid of the remaining items
Sarah F | Overall ExperienceHigh rent
Shiloh M | Overall ExperienceI will recommend y'all to other people
Lauctria B | Overall ExperienceLetting ppl know that pick up takes longer then 10 minutes and make sure website doesn't crash
Dawn FMike Is the best Gm every he really cares and have conncern about Satisfying the customers so do Ben and the orher guys such a great team Uhaul Rocks
Lori H | First ImpressionsSad when a complaint is ignored and you pay for a unit that supposedly secure and people prop door.
Jarod B | Overall ExperienceSome of the nicest and most helpful people I’ve met especially with the stress of moving! 10/10 love their service
jazzmyn b | First ImpressionsGreat experience, loved the 24/7 access and friendly team.
Brian D | Overall ExperienceI do have a few things to say about your billing that I don’t understand! When you say you get a free month EHY do you bill a $36 fee if it’s free ?
Kelly J | First ImpressionsGreat service! Detail oriented! Clean facility!
Erika A | First ImpressionsNo lock or tag was located on my unit. Had to reach out to customer. He then delivered the lock to me
Tyrone W | Online Move InFriendly knowledgeable staff.
Phil R | First ImpressionsI rented a unit online and was instructed to show up directly at my unit because it was ready (I had the unit number, door code, etc). I showed up and my unit was zip-tied shut. I called 3 different phone numbers, including the manager's (which was listed on the complex door) and no one answered, so I had to drive back to the office which was a few miles away. When I told the workers I couldn't get in my unit, they suggested I use a lighter to melt the zip-tie? I do not own a lighter, and I should have been notified I needed a scissors or another tool to access my unit (in reality they should have opened it for me ahead of time). It ended up being a blessing in a disguise because at the complex I felt uneasy. My unit was in the back corner, it was dark, it smelled, there were stains on the floor, and there was a sketchy man hanging out by the front door when I left. There was a couple waiting by their vehicle because they didn't want to approach the front door with him there. I did not feel safe there, and would NOT recommend renting at this location (both 250 N Hwy 10 and 126 Lincoln Ave SE) due to this and the rude customer service! I ended up closing my unit when I went to the office and the two men working literally laughed in my face when I told them I felt unsafe. Oh, they were also trying to close up a half hour before the store was supposed to be closed, which is unprofessional. Avoid this place!!
Laticia M | Overall ExperienceI had an issue with my unit and the manager Mike and assistant manager Ben were OUTSTANDING! Helpful, Kind Compassionate!!!! I was very impressed!!!! They made my problem less by their kind and caring ways!
joanne g | Overall ExperienceA free month including a free lock and 2 keys. Secure and clean facility. Thank you!
Gail M | Overall ExperienceI was impressed by the service ( Staff) very accommodating and flexible
marty o | First ImpressionsThank you.
Michael S | Online Move InThe map at the facility was a bit confusing but we found our unit and everything went according to plan after that.
Monica R | Online Move InThe staff was incredibly helpful whenever I had questions! I have already recommend the company to friends!
Terri M | Overall ExperienceWould love it to be 24hr acces
justin m | First ImpressionsI was able to always reach someone when i had a concern, And the manager Michael was very accomodating all the times I locked myself out or had to cut the lock off.. By far the nicest most understanding grou of people working there. Everything was immaculately clean, and I like the secure entrance so people cant just follow you in. Thank you so much for everything...
turea s | Overall ExperienceRoof leaks in storage place trash cans and buckets ever to collect the water. Staff is uneducated about there job. Doesnt know anything and GM is very rude and unprofessional.
April G | Overall ExperienceVery friendly staff at the store location.
Jon C | First ImpressionsThe storage unit was much smaller than expected and barley fit all the stuff :(
Amanda T | First ImpressionsMr. Nord was amazing and exceeded all expectations! Great experience!
Kristy G | First ImpressionsThe outdoor storage unit had a minor leak on the front (cab over) area.
joseph g | Overall ExperienceHave used them before and will again in future. And will tell friends and family to use them. They are great.
Todd K | Overall ExperienceTodo muy bien. Excelente
Hector M | First ImpressionsAwesome truck and transport drove very easy.
becky s | First ImpressionsWish I had known the unit would be zip tied closed so I could have been better prepared to get into it without an extra trip.
Maureen M | First ImpressionsGreat experience with this storage facility.
Todd K | Overall ExperienceVery helpful and friendly staff committed to customer service and satisfaction.
Maryjude H | Overall ExperienceVery helpful
MARY S | First ImpressionsThe guy got me all signed up and then I drive over and the other guy tells me I can’t put bikes in storage. Complete waste of my life dealing with that guy! I mean he doesn’t know motorcycles aren’t allowed? I would think that the workers would know something like that!
jeffrey g | First ImpressionsFriendly, knowledgeable staff. Love Ben. He’s the best!
nancy b | Overall ExperienceVery friendly staff.
Beverly O | Overall ExperienceBen from the east st cloud location was very helpful. My key didn't work I had been back already and he personally came to location site brought me a new key and showed me through the facility and made sure all was well..THANK U BEN.
turea s | First Impressionsfriendly and helpful offered lots of options to fit our needs .
Krissy J | First ImpressionsWent above and beyond to make sure I got what I needed. Will continue to use there services!
JEROME K | Overall ExperienceOverall, the experience was exceptional. The GM was most helpful and professional. Only things I would change are the following: Extend access hours on the weekends to 11pm. Lighting inside the temperature controlled units was a bit too dim. Additional lighting would be appreciated. Also, having a broom to use would be helpful.
Jamie K | Overall ExperienceThe reservation was changed very last minute. Was very difficult to sign in to the uhaul account. Customer service was great, however, I did spend 30 minutes on hold over 2 separate calls. The online check-in process is ridiculous. You should inform customers when they choose this option that they need to be pre approved to complete the process. I spent a total of 1 hour and 15 minutes trying to get my truck. Which meant that I was unloading the truck at the end of the day in the dark. I had not planned that so didn’t bring a flashlight with me.
James NI rated the drop off recommendation as not applicable because this location has not opened for business yet. I dropped off the truck and their just happened to be a Uhaul Representative there working on the building. He phoned the other location and let them know I dropped the truck off.
Thomas K