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Scott MCustomer Reviews for U-Haul Storage of Everett
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who helped me when I rented the tow dolly here did an excellent job.
DEAN HTHE ABSOLUTE BEST!!!! ALWAYS A PLEASURE AND THEY ARE SO FRIENDLY AND VERY SPOT ON TO DETAILS. HIGHLY APPRECIATED AND HIGHLY RECOMMEND
RICHARD RMy family has been Using U-Haul since 1963, Myself since 1971. Your the Best. Karl A. DiLorenzo
KARL DWindshield wiper came off shortly after turning in on and was unable to use them. For the trip
JACOB FPossibly find a way to maintain the 5x9 trailer tail-gate, expanded metal ramp, to remove prior deformed areas.
DENNIS HVery responsive and helpful for initial setup and return of the trailer.
SEAN DNo issues dropping off.
RONALD DI really appreciate working with me on the end bill.
Kyle HThe best service ever. From start to finish. They are so kind and friendly. I always enjoy renting from this location. Thank you Andrew
RICHARD RHonestly nothing wrong with this location. Uhaul changed my dropoff location, causing my return to be late and charging me a late fee. All while having to deal with silly self return uhaul app.
TREVOR SKeep up the great staff!!
EDWARD PSweep out the pull along utility trailer beds please.
CARROL SWhen picking up the equipment I was disappointed that the internal size was wrong, like advertised 48x84 in reality was 39x ?
JOHN BNo improvements, but a shout out to your techs on the hookup!
Patrick JThey did not have the blankets we ordered in the trailer.
DARRELL SThe really have a nice customer service the employees have a ni actitud
CARLOS TAnother fantastic experience. These guys are so professional and so friendly
RICHARD RNone at this time.
CHARLES NCan not improve on perfection. Great.
VIC CTodo es prefeto lo k ofresen te atienden como familia lo recomiendo 10 de 10
HECTOR ONothing. This location is out of my way, but the always have what I need and are quick about everything so they will continue to be my go-to location. They're terrific!
MICHAEL LN/A
JASON SOutstanding service
ROLAND W⭐️⭐️⭐️⭐️⭐️ TY
SAULO DNothing comes to mind.
DAVID Mequipment was not in good condition. Maintenance before use it.
FATOUMATA KDidn’t over all sever at the counter
JOEL TStaff were friendly and helpful, from rental to return.
MARK DMy exp. Today was great. Job well done start to finish . Thankyou Suzane
BRUCE BThe location was very busy when I arrived to pickup my trailer. Even doing pre-checkin, I had to wait almost 30 minutes, which is understandable but my start time for the reservation was not adjusted for my wait. I had to return it after hours and was made to download the app, thus adding more time into my reservation. This was frustrating, but the equipment did work as expected
Erik NNothing
DEXTER HGuy at counter was a little curt and cranky
BRIAN SThis trailer leaked and some of my boxes were wet! Ones close to roll up door.
JAMES CInstaller amazing & explained exactly what he did & why. Customer service rep was friendly & professional.
Neal TWiFi issues. Had trouble uploading pics to the app.
PAUL CHaving news this location multiple times. I am used to mediocre customer service but this time one individual in particular stood out. Nice work Mario! He was attentive, polite and even a bit funny, appropriately of course. Sophia was my counterperson and was personable, asking me about my morning all the while swiftly checking me out. I really hope my next experience here at the Everett store is just as good. Because of these two team members service today, I will strongly consider driving the extra 8 miles to the Everett location. Thanks guys!
SEAN WWould have been nice if you could have found a locksmith a little bit closer to Marysville instead of Burien
KIA SEfficient and customer friendly
CARL MTruck was not well maintained and should probably be retired and scrapped
AARON HThe workers were very helpful and accommodating.
MICHIKO CTHey forgot one dolly and took it off the bill for me. I appreciated that very much! Also they were very kind to me when I left my keys to my car at home and let me sit there for a few hrs till someone could bring me my keys. Very nice people
JOSHUA SFacility was closed. Returned truck after hours. The whole process of having to use a mobile app to return truck was NOT user friendly. This can be improved.
Joan CCoffee, water and popcorn? Customer service was great so maybe just some snacks or energy drinks
Brett BWas great and the employees who work there was helpful and polite
SUSAN HThis location is always crowded.
ROBERT MGreat!
BARBARA KExcellent service, Will definitely come back!
CHARLES MN/A
EMMANUEL OSuzanne and staff made the entire process go well. We plan to rent from them again very soon
STEPHEN SAwesome staff.
WILLIAM MThis location was not available for 24/7 ride share. I was told my reservation could be picked up with the app. I tried to pick up my truck, however it turns out the location didn't have the truck available for mobile pick up. I had to come back when the store opened. Delayed my move for 2 hours. I had friends and family waiting for me to bring the truck and when I returned with nothing, we all had to just wait around till the store opened
Joshua CCheck-in should advise that there will be a message from UHaul that must be dealt with immediately, regarding the user reporting state of the trailer and any damage observed before the rental begins.
LARRY WCouldn’t use the key to unlock passenger door. Cargo door very hard to close. Maybe needed some lubrication.
LONNIE RThis location was very unorganized. I was picking up a UBox called before and told it was ready. Got there and waited 2 hours while they had to move boxes to get to my box. I scheduled a pick up 2 day
Tiffany A | Overall ExperienceVery satisfied that everything went very smoothly and my belongings were delivered safely to my door. I would strongly recommend U-Haul U-Boxes to anyone who is moving across the country like I did.
paige e | Overall ExperienceNice people but terrible turnaround time. It would have taken me 9 days to get my stuff after it arrived in Everett so I had to rent a trailer and make 6 trips (40 miles round trip) using a trailer.
Quinn A | Overall ExperienceNice people, worked as hard as they could but because they are understaffed and only have one forklift I had to wait repeatedly (I had to visit the facility 6 times to pick up my u-Boxes on a trailer)
Quinn A | Overall Experiencegreat experience, very helpful staff.
Karen L | Overall ExperienceThe Ubox worked great for moving and short term storage of mom's stuff.
Michael M | Overall Experiencenot on-site customer. Delivery by Kate absolutely outstanding. staff was excellent about calling, trying to reschedule due to snow, setting up box for easy removal of property, THANKS KATE!
Maureen S | Overall ExperienceI don't think I should have to pay for a whole month when I was only 6 days into it. I was not able to pick up on time because of the weather and other problems. Boxes were not out to be picked .
ray j | Overall ExperienceU-Haul Everett is by far one of the best locations I’ve used. There responsive, very friendly and extremely helpful. U-box delivery service exceed my expectations. Kate was awesome & fast!
Michelle B | Overall ExperienceKate and Shaden were extremely helpful and communicated every step of the way. Both went above and beyond to help me!
Michelle B | Overall ExperienceStaff was helpful and move out was very easy
alyssa c | Overall ExperienceI was VERY impressed with both of the women who delivered, then retrieved my UBoxes. Both were professional, punctual, friendly and really put my mind at ease. Great employees, good at what they do!
Susan W | First ImpressionsI only rented a pod and never saw the facility. I would not recommend a pod. They are cheaply made, offer no security, and the inabiliity to choose when it will be delivered, is a deal breaker.
julie k | Overall ExperienceAmazing company! My drop off date got messed up (by me) and the girls at the office and a driver ( Kate) figured out a way to fix it and get me my pods when I needed them. Bravo, Everett UHAUL!!
Kris B | Overall ExperienceSelf-storage unit was used. Staff, both for drop-off and pick-up were very communicative, prompt, friendly, and professional. The storage unit was clean and remained dry, despite heavy rains.
Jennifer K | Overall ExperienceGood service, will use again in future.
limin w | Overall ExperienceThank you
michael c | Overall ExperienceUbox delivery was fast and professional.
fred b | Overall ExperienceWhile the facilities in Everett WA were amazing as well as the staff, the ones in Gaithersburg. MD and Rockville, MD were not!
jessica k | Overall ExperienceWorst customer service ever. Reservations were not honored and after hauling 3 trailers 20 miles we were told there was no room on the lot and to bring them back tomorrow.
Jeremy K | Overall ExperienceKyle is the only one that did well. He continually did everything he could to correct everyone else's mistakes. I made reservations yet when I arrived my ubox trailers were not available!
Jeremy K | Overall ExperienceEveryone I spoke to were friendly and courteous. One of drivers even texted me updates when we weren’t home which I LOVED. Thank you guys!
phyllis m | Overall ExperienceEverything was very professional. Thanks!
Evgeny S | Overall ExperienceGood
kamalakannan B | Overall ExperienceBeing unable to access uboxes on Sunday was inconvenient, since I can only make it on weekends. That being said, the staff were very helpful & accomodated me on Sunday. Very helpful. Great service.
William B | Overall ExperienceLong wait time. Only one employee during morning rush who needed more assistance than the manager seemed willing to give. Issue with trailer availability. Cost me extra $100 having movers wait around.
Matt K | Overall ExperienceVery great experience with Uhaul of Everett- they were very friendly and accommodating and had excellent customer service. Would definitely recommend them and use them again!
Rachael M | Overall ExperienceI never saw the facility, only had my Ubox delivered from there (I loaded it up at another site). However, they were very competent and communicative and one of the better sites I've dealt with.
Nam P | Overall ExperienceWhen I got there to pick up my Ubox I NEVER got any paperwork, Getting my box was a HARD in location. Still NO paperwork no verification who I was, Drop off was fast and easy great there No receipts!
Tabitha M | Overall ExperienceNo complaints!
jaime p | Overall ExperienceThis was a nightmare. I hired Uhaul to bring 3 Uboxes from Chicago to Washington, only to find out on the day before delivery that they won't take them the final 50 miles. DO NOT USE UBOX.
Nathan L | Overall ExperienceI had a tremendously successful UBox transaction with UHaul Everett, WA. They were very professional and dealt with my being too wound up about uncertainties very compassionately and efficiently.
Marguerite S | Overall Experienceno comment
GEOFFREY N | Overall Experienceno comment
GEOFFREY N | Overall ExperienceThe u box wearhouse is at the back of the building. No proper sign boards. And could not figure out where the front desk is. Was standing outside for several minutes before the attendant came out.
Arunkumar a | Overall ExperienceIt was a u box so not all of the questions were applicable. Was easy to get set up. My stuff got back in the same condition I left it.
Patrick C | Overall ExperienceI received great customer service. I was very impressed with the service, the many supplies to choose from and the warehouse for U-boxes. This store has all your needs in one location.
Dinah C | Overall ExperienceThe u box set up is a great way to have your items shipped across country and the cheapest, safest way to do it.
Briley C | Overall ExperienceI appreciate Elizabeth being helpful with drop off and pick up
Lynda T | Overall ExperienceGood service but the delivery fee is a little bit too expensive.
Daniel J | Overall ExperienceI made a reservation to pick up my ubox. When I arrived, a trailer was not ready, and my ubox had not been made ready for me to take it. It took nearly an hour before it was ready.
Ryan V | Overall Experience3 pods arrived ok. Never saw your facility
Carol E | Overall ExperienceMy U-Box was not ready when I can to access it even though I had an appt. Therefore, I had to wait 30 minutes until they were able to access it for me. In addition, I was charged an additional month
Jasmine R | Overall ExperienceThe guy who helped me at the desk seemed to ask the same question a bunch of times over again. Took a very long time to pick up a trailer to get my ubox loaded in
Conner P | Overall ExperienceVery Friendly and helpful Owner/manager. It was a very busy morning, yet he was calm and reassuring with the customers.
Elizabeth P | Overall ExperienceBoth drivers and everyone I spoke on the to on the phone were friendly and professional. I was very pleased with the service!
cindy l | Overall ExperienceI had a U-Box drop off and pick up from this facility. Top notch communication and execution. Thank you!
SUBHASHIS B | Overall ExperienceAwesome
Debbie V | Overall ExperienceI had two u-boxes at my property and both delivery and pickup went very well. Communication was good and helpful for pickup time. Thank you.
Susan H | Overall ExperienceU box was very helpful during remodel, staff very friendly.
Amy M | Overall ExperienceHad my U-Boxes stored here when I moved from the East coast. Once I moved in they delivered the boxes to me right away.
Patrick M | Overall ExperienceThe driver (Suzanne) delivered my U-Boxes on early and very friendly. She made sure to get them there in time for my movers to arrive to unload them.
Heidi M | Overall ExperienceAssociates very friendly
Patricia T | Overall ExperienceGood customer service
Clare R | Overall ExperienceGreat service
angel s | Overall Experience