Customer Reviews for U-Haul Storage of Glenwood

Rating:

5.0

Fast and friendly service. The rental was ready to go and on time. The process exceeded expectations.

Rating:

5.0

Staff was kind and helpful!

Rating:

4.0

The only thing I noticed was the ramp pin did not align on the drivers side, other than that 10/10

Rating:

5.0

Very nice experience. The staff was very friendly and helpful. No issues and prompt service.

Rating:

5.0

It was an excellent experience. Everything went well.

Rating:

5.0

I had a stressful two-day roundtrip to clean out estate property from a local storage unit 350 miles from home. I had a new trailer hitch but had never used it. The Springfield Glenwood location was extremely convenient, right on my way into town. The very well laid-out site had plenty of inventory, including the covered trailer I needed. Reserving a trailer for pickup the next morning took less than five minutes. Completing the rental and driving away with the trailer took less than a half hour. I needed a drawbar but had brought a ball from my old, smaller hitch receiver. The mechanic noted that my ball wouldn't fit the new drawbar, so the rental agent gave me a new ball without charge. The two associates who rigged the trailer could not have been nicer or more efficient. Very pleasant and friendly staff, and the trailer towed like a dream. Definitely reduced the stress of a difficult trip. First-rate experience all around! Thank you!

Rating:

5.0

The only issue is the outside lanes are small and hard to maneuver around but other than that it’s great!!

Rating:

3.0

The truck needed an alignment, which effects the fuel efficiency, the windshield wipers were smearing when using them, the driver-side low beam headlight and passenger side low beam head light were not aligned correctly. Plus the rates are extremely expensive.

Rating:

5.0

Bryan B. was incredibly helpful. Clean and professional location. No notes.

Rating:

4.0

Quick and easy process with great employees.

Rating:

5.0

Team there is awesome. Really helpful and friendly. Jackie was amazing. Thank you

Rating:

5.0

There was 4 trucks trying to return after 5pm (including me) on a Sunday. The parking was minimal and without help from employees we were all confused on where to leave the vehicles at that point? Maybe stay open longer on Sunday?

Rating:

5.0

Excellent customer service!

Rating:

5.0

Everything was great from a Sunday pickup to an early drop off , the Franklin location is close to I 5 and the team was courteous and super fast with the return,,, I just was worn out, I will rest up and rent again!

Rating:

5.0

Quick easy and helpful. Mercy movers were great. Couldn’t have got it done without the help! Thanks again.

Rating:

5.0

Truck head smokers smell.

Rating:

5.0

Terry excellent customer service

Rating:

5.0

Easy trailer rental. Painless pickup and drop off. Equipment worked well no complaints.

Rating:

3.0

Make the drivers seat easy to move forward or back! My truck was so hard to drive until I found someone strong enough to move it forward. Also electric windows plz, those roll down ones suck! Also a backup camera would have been nice. Truck did its job but dang, it was a dinosaur lol.

Rating:

3.0

Advised upon drop off there was a substantial leak as it had rained and that boxes were very wet. I stated it should be fixed before rented out again. I was told to call the 800 number and that" Trucks are water resistant not water proof" What does that even mean?? Less than impressed to say the least. Hopefully that truck will get fixed before the next rental so no other customer needs to experience issues. Moving is stressful enough.

Rating:

5.0

Customer Service is excellent. We had a small situation with our trailer and were refunded money for our troubles.

Rating:

3.0

Entirely too much equipment staged everywhere, making navigating around the yard dangerous and ripe for an automobile accident. Nice to have the excess equipment when it is needed, but the nieborhood unit that I originally made a reservation at, did not have the proper trailer, and I had to drive 18 miles to pick up. Why can't Uhaul distribute more equipment to the small guys, instead of stacking so much at the official center? The service personnel were awesome, but I would avoid this location in the future.

Rating:

5.0

Very pleasant to deal with in a very good move

Rating:

5.0

The staff were excellent at a time when they were extremely busy. Kudos to them!

Rating:

5.0

Facility manager Michael was able to promptly manage a VERY busy morning.

Rating:

4.0

Computers down and took over a hour

Rating:

5.0

A very pleasant and professional team at this location. Always helpful and considerate with excellent customer service. I have been utilizing U-Haul for many years throughout the US, and this Glenwood U-Haul Team is top-notch. Many thanks for helping make my move back to the Eugene area a success.

Rating:

5.0

Really nice staff came out to help turn in the truck, look everything over and verbalize no additional fees.

Rating:

5.0

All good!

Rating:

5.0

Great people very professional !I'll be back to use with several more trips to go

Rating:

5.0

Super helpful friendly staff with every interaction I had. So easy.

Rating:

2.0

The unit I reserved wasn’t available or even offered at this location. I bc called to confirm prior to moving my belongings from Medford, OR only to discover that the unit was too small. I had to get rid of major appliances at the last minute (no time to sell) just to make the transition. Additionally, the smaller unit cost more per month. I believe this could have been prevented since I called to confirm my rental before making the trip. I could have sought services elsewhere that better met my needs. This was sketchy.

Rating:

4.0

They initially forgot the blankets I had ordered, so I needed to go back and pick them up. Other than that it was excellent.

Rating:

5.0

Robert was kind and nice, they were very helpful and made the process easy

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Everything was done. Staff was very helpful.

Rating:

4.0

The parking lot is a little rough but besides that it was great

Rating:

5.0

Jordan was very helpful every way possible he was very very polite and very nice

Rating:

5.0

Last minute rental to go pick up an 85 inch tv at Best Buy. Everything was super quick. Very pleased with this Uhaul facility. The rep inside the facility was great. Happy

Rating:

3.0

The facility and staff were very good, but the facility has a serious "Rodent problem" we did not have any food inside our storage unit. My wife went to get some items from our unit and a Rat jumped out of one of our boxes, when closing out the unit we found many of our belongings nod and chewed. The rats we're using the chewed material to make their nest, we also found a dead rat in one of the nests that was desiccated from rat poison. If I would have known about the rap problem that they had there I would not have ever rented the unit nor would I ever recommend this storage facility. And for this reason I would give this facility a one-star rating!

Rating:

4.0

I've had some less-than-ideal experiences at this location, but this particular rental went very smoothly with staff at the location. Attempts to use the app to check out my vehicle were very problematic, so that is really not a good experience at all.

Rating:

5.0

A bit more starting gas in the tank is my only idea for improvement.

Rating:

5.0

The only issue that I had was I tried to do everything online without talking to a person directly. Thus, I only ordered one UB box and had to scramble to get a second one when everything needed to fit in too. The rest of experience was great, except there was a glitch at the origin location, where one of the boxes was not released and they had to scramble to get it squared away on the receiving end in order to arrange local delivery. The communication via the app was actually better than expected and would recommend anyone using this option instead of trying to load and drive a truck themselves. It was great to be able to arrange loading/unloading help on both ends via the U-Haul app/website.

Rating:

5.0

There is nothing needed to improve the people and staff are awesome and make everything easy for you to get what you need just make sure you keep in contact if you need a rental more than you say you guess you do. I tried to call in but I didn't wait long enough to reach someone when I should've I will without a doubt make sure for the next time I reach someone. I want to say thank you for being so nice and understanding I appreciate the service you'll aways have my business!

Rating:

5.0

I can't think of anything. Very professional, helpful and quick! Drop off was just as easy. Absolutely no complaints.

Rating:

5.0

Maybe you let me know I was going to get an email to mark damage but I didn’t remember that. I did appreciate being told I should take pics of the outside of the vehicle. Excellent service and excellent experience.

Rating:

4.0

Maybe 1 other employee. The one I delt with was rushed.

Rating:

5.0

Best customer service!

Rating:

4.0

Nothing to improve. The staff were friendly and helpful.

Rating:

4.0

Let all your customers know NOT to put anything up in “moms attic” that you don’t want to get soaked if you are driving in the rain. My sofa cushion was soaked among other things inside truck.

Rating:

5.0

As always, great service

Rating:

5.0

Staff were super friendly. It was easy to pick up, change my reservation, and to drop off. Excellent experience when I was dealing with a stressful move.

Rating:

5.0

Doing a great job in Eugene!

Rating:

5.0

My only complaint is the driveway to enter the property is a sharp turn off the McVay Highway, which I noticed particularly when returning my trailer. (Adding a roundabout created that tight corner, so it's not going to change any time soon. -Just be aware!) The trailer was in stock, ready to roll, and allowed me to take old furniture to the dump and some tools to a storage facility. This site maintains excellent inventory, has a fully stocked store for moving supplies, and friendly staff to get it done.

Rating:

5.0

My favorite place to get alu haul trailers

Rating:

3.0

Received a text saying I needed to take pictures while I was driving away. Wrong fuel level at time I took possession. I filled to the level you said but it was much lower so it cost me more money. Rushed in and out of the place. Only favorable thing was being able to pick up early. It’s impossible to reach a real person here by phone to ask a simple question.

Rating:

5.0

The truck smelled strongly of cigarettes which required us to drive with the windows down which was difficult as it rained.

Rating:

5.0

I rented a car on Wednesday afternoon, excellent service

Rating:

5.0

They were having some computer issues and they handled it with Grace. The customer service was spectacular and the equipment was wonderful.

Rating:

2.0

Mayhem.

Rating:

1.0

We wait 1.5 hrs to get a uhaul. Only 3 people were in front of us. That is ridiculously long time to wait. Then we were asked to drop it off at the west 7th location and we wouldn't get charged for milage then we were charged for milage anyways. That is not ok. I'm highly disappointed by what i experienced this time.

Rating:

5.0

Manager Michael McLaughlin went through our van pick-up process with us, he was extremely helpful, knowledgable about his rental equipement, and went out of his way to be sure we were comfortable with our van rental choice. I would recommend him and his staff to my friends-thank you!

Rating:

5.0

The two young guys at the store were really nice and kind. Knowledgeable and great attitude to customers.

Rating:

5.0

Nothing to improve. The employees at the station were super helpful and pre Essex my rental in a timely manner, both at pick up and return. Thank you!

Rating:

5.0

Everything was perfect

Rating:

5.0

Very nice and very helpful after hundred dollar deposit was not added incorrectly and Antioch. They did the best they can to adjust it and it really appreciated that.

Rating:

1.0

When I reserved the space it NOT advertised as having a small “crawl space” feel. I reserved it specifcally to fit my mattress and the first unit presented was about a 4ft tall door and opened to a then larger space but not at all mattress accessible. The second unit also had a dropped ceiling and in the end I was unable to store my mattress which was the only goal from the beginning. The unit was dirty and the ceiling was not at all functional for storage of large items. The only reason I didn’t cancel my storage was that I was able to store my mattress elsewhere and I didn’t feel like re-moving my items. Expensive, old, terrible shape, and dirty. 0/10 recommend.

Rating:

3.0

Very expensive

Rating:

5.0

The staff was AMAZING!!! The kindest and most positive and helpful staff i have ever worked with Uhaul. I will recommend them to everyone. Best prices in town!!!

Rating:

2.0

I was disappointed that the unit I had reserved was unavailable. The closest size was smaller and more expensive. Due to this issue - I was unable to store my washer & dryer which I had planned to sell to help pay for my relocation. Without a place to keep them, I donated them instead. It would have been helpful had the associate confirmed my reservation when I called to confirm office hours (because I was traveling from Medford, OR). I didn’t think I needed to ask because the unit was reserved in the app and I believed that to be accurate. Additionally, the unit was reserved at least one week in advance with enough time to notify me so that I could make a more informed choice rather than being left with no other option because I needed to unload my belongings from the moving truck which also needed to be returned to Medford.

Rating:

4.0

Only concern is that they don’t answer phones and if you leave a message, they don’t respond. This needs improvement.

Rating:

5.0

Thank you all at the Glenwood location ..you've all been super duper helpful and very generous with your time and help...excellent above and beyond ...thank u again

Rating:

5.0

Our U-Haul 10x10 storage space was perfect price and location with easy access and friendly customer service.

Rating:

5.0

Fantastic team, communication, and process. If only all storage facilities could be like this!!

Rating:

4.0

The woman who worked the desk was extremely rude. I believe her name was Carol. Everyone else was amazing.

Rating:

4.0

The storage units are climate controlled. And very clean

Rating:

5.0

Quick and easy. Staff applied expected discount before needing to ask.

Rating:

5.0

Friendly staff and was appreciative the staff member remembered that because we had rented a 1 way trailer that the first month was discounted. It is the small things like trying to save people money esp during expensive processes like moving that will keep me as a return customer whenever I might need a service that U-Haul provides

Rating:

5.0

There’s a guy who works the reservation/check in area (Saturday mornings). I’ve never gotten his name but, both times that he’s helped me, he is professional, polite and helpful. I appreciate his assistance. Thank you!

Rating:

5.0

I wish they would have had more spaces for storage . But that’s not their fault

Rating:

5.0

They were very helpful and polite

Rating:

5.0

You guys were all awesome. I even got my son's stuff back. You are appreciated more than you know. Thank you!! Vicki Voldbaek

Rating:

5.0

Very pleased with service

Rating:

2.0

I'm glad they had a storage unit available for me for 3 weeks but they would never answer the phone (probably really busy with students moving out) and there were a lot of sugar ants and dead rats in and around my storage unit after only 3 weeks of use. When I was emptying the storage unit there were some other customers playing loud music nearby with their dog walking around which was pretty weird. I finally finished emptying the storage unit and when I went to close out with the employees in the building they said they just closed 1 minute ago and that I would have to come back in the next morning to close out my account. I had to leave town that night so they said I could just call in. Whenever I called in the phone call forwarded to the uhaul corporate number where the representative told me to call the store.. so eventually I was able to get the uhaul rep to remove my card and leave a couple emails to the store to close my unit - and was further instructed that if I received a call from the store about late rent to just tell them I already emptied the unit. I called 5 times to see if I could confirm but gave up. Everyone at u-haul has been very nice and helpful but I thought I would share this to see if there was an opportunity to improve for others. Thanks!

Rating:

5.0

Only complaint was the latch on door was not easy to lock..

Rating:

4.0

The facility is clean and the employees were all very helpful. The only feedback is on the description of a split-level unit. It was not clear that there would be more than two flights of stairs and that the unit entrance wouldn't accommodate large items or allow walk-in access. Something I specifically rented the unit for will not fit. Thanks,

Rating:

3.0

Given the roundabout the location of the storage lockers was extremely unclear. Once I found it, it was very hard to find the sign in pad before the access code and it was all very unclear. Also there was no lock in the unit which delayed me in my car rental return because I had to go buy a lock in the office despite that I had reserved one in advance.

Rating:

5.0

Easy to access! Staff was friendly and helpful!!

Rating:

3.0

I was disappointed that although my unit was marked move in ready there was a box of porn magazines that was tucked into the trusses in my unit. Very disappointed if this is known as move in ready.

Rating:

4.0

Please let people change the payment due date! Billing date was very inconvenient and staff member who assisted me on the phone said no, with no reasoning behind why it could not be changed.

Rating:

4.0

All was really good. Very helpful staff. Easy process all around!!! Just disappointed that I didn' t know it was a 2nd floor unit. Would have preferred ground level or to have known it was up a flight of stairs, no elevator.

Rating:

5.0

Ashley and the Crew are very helpful!

Rating:

5.0

Excellent customer service and an excellent experience overall. Will definitely return here if I need a rental or storage.

Rating:

5.0

Ashley at U-Haul Storage of Glenwood was AMAZING! She made the process so easy and so enjoyable after a long day of packing and moving. Her energy is infectious. Ashley and her assistant Raven were very helpful.

Rating:

1.0

Very poor, extremely upset. Would like a refund and to cancel ALL monthly payments with UHAUL. The storage unit does not have a elevator like it says it does online nor was my unit ready for move in there was no FREE lock or key and the note from the maintenance/inspector said DO NOT RENT

Rating:

5.0

You guys are so awesome!!!

Rating:

1.0

The absolute worst experience

Rating:

4.0

I need to take Alize Townsend of the paperwork that she's allowed to access the storage without me. She left me and is gonna take all my stuff. Could you please put another lock on there so she can't get in

Rating:

4.0

Very friendly and helpful

Rating:

5.0

The best staff and service at any storage facility I've dealt with and the location is close to everything. During the past 2 years while building our home we have had excellent care the whole time. Try them you won't be disappointed

Rating:

5.0

I have used this Uhaul location more than once. The last couple of times were fairly recent and the circumstances that lead me to need their services weren’t the most pleasant. Ashley B. helped me with rental of both vehicle/trailer and storage facility on both occasions and really streamlined my experience. Some people can help make or break a business. Ashley B. Is a valuable asset to the uhaul name and business. Thank you for taking great care of me and making me feel as though my heavy load had been lightened a bit.

Rating:

5.0

A very helpful crew with what ever I needed. I would have no problem recommending that Place.

Rating:

5.0

The Glenwood staff is so helpful and friendly.

Rating:

5.0

The facility was clean and well maintained. The employees were all very helpful and nice.

Rating:

5.0

Friendly, attentive and professional staff!! Our daughter is a student at UO and this location was perfect for us (under 1.5 miles from the university). Super convenient because we’re from out of state and had to not only rent a small storage unit but, also a cargo van to move her stuff into storage. Her new apartment this upcoming year comes furnished and would not allow her to bring certain items (i.e. full size bed, kitchen items and some small furniture items that we didn’t want to part with in case her living situation changes next school year). Smallest unit available was a 5x10, which was way more space then we needed. Once we arrived from moving, a staff member and his cute little assistant met us outside and showed us to our unit. I can’t stress enough how convient having both the truck rental and storage onsite was. Once we unloaded, we dropped the van off in front of the office and were on our way. Thank you!!

Rating:

2.0

Phone reservation for first floor unit. Went to facilty to secure to discover that it is up a flight of stairs! I am disabled as is my partner. We were not offered another first floor unit for the same price. Being disabled is sad & hard sometimes. Perhaps UHAUL will consider that first floor needs to be just that, no stairs, OR reasonable similar (same price) accommodations need to be made, per the ADA. They wanted more $. After I told them we were disabled & the stairs were unacceptable. Unacceptable. ACLU. ADA.

Rating:

5.0

All good...fuichitapi!!

Rating:

5.0

Ashley was absolutely amazing and very helpful friendly and accommodating. Give that Gal a raise she deserves it.

Rating:

5.0

This rating ONLY applies to the people that helped me today (6/21) went I went in to fix an issue caused by the employee who originally helped me (Ashley Babcock) Ashley treated me like I was a complete waste of his time. He refused to show me the unit thaI would be renting because he REFUSED to go upstairs! instead he decided to show me a unit that was COMPLETELY different than the one he rented me. The unit he rented me (113) was smaller than the one that I was originally shown This was due to unit 113, having an L shape lip inside it, which severely limits the space, in fact it cuts the usable space down by 1/3. If Ashley had not been so lazy, and annoyed with having to show me the unit I was renting, (which I was NOT ALLOWED TO SEE before renting) I WOULD NOT have rented it, as it did NOT suit my needs. I truly feel that I was a victim of "Bait and Switch", which is ILLEGAL! Please deal with Ashley Babcock accordingly, to prevent potential litigation in the future. Now for the 2 WONDERFUL employees that helped me today (6/21). They are the reason that I didn't get a refund and go elsewhere. They switched units for me, to one that better suited my needs, and let me actually see it before renting it..... P.S.- Just so you are aware, this is NOT the first time Ashley has been an issue. You might want to truly consider if someone who HATES helping customers and sees them as an annoyance, is really the best face attitude that you want to portray to potential customers

Rating:

5.0

The staff is simply wonderful. Helpful and friendly.

Rating:

5.0

This is my favorite location to rent trailers when moving. Customer service here is awesome! They always take care of their customers. Shot out to Ashley and this older women that's been there for years y'all are very much appreciated. God bless.

Rating:

4.0

Once a storage unit is reserved it should never be canceled unless a call is made first to the customer reserving it. My reservation was canceled but I was lucky and got a unit.

Rating:

2.0

Office in Eugene was less than ideal. Had that been my only dealing with UHaul I’d never use this company again

Rating:

4.0

I appreciate their understanding and working with me on late fees, and allowing me to do a settlement to evacuate.

Rating:

2.0

This is related to the overall experience. The first time I went in everything was okay. There is a woman that is employed there that was terse and seemed put out and bossy. The kid behind the desk was nice. No big deal. I rented a storage unit, checked in online and after seeing the space decided it was too small. During the night reserved a larger unit. Tried to cancel the one I had paid for and was transferred three or four times. Went back to the facility and the unit that was reserved online was not even available. Movers were on their way. The woman was defensive and talked over me (I was basically up all night being transferred around on the phone) and started getting defensive. She backed down, I don't get loud, but I got my point across that I am the customer, don't mistake my kindness for weakness. She made it right eventually, but the process of getting there was broken. The truck was also old and substandard. Would not trust it if I had needed it for more than a round town move. I will not use UHaul again.

Rating:

2.0

Weird vibe. Tried to work online to reserve space and the weird lady defensive when the unit did not exist. Already rented. Not good with dealing with people or at least not me. Never use U-Haul agsin

Rating:

5.0

They work very hard to satisfy their customers at the Glenwood Uhaul location

Rating:

5.0

Best service ever. This Uhaul location goes far and above with regards to everything. Friendly staff and the best equipment. Great team.

Rating:

5.0

The staff at the Franklin bl. Location were very helpful and outgoing to help me.

Rating:

5.0

Michael was awesome today with my move out experience. AAA

Rating:

5.0

Been using storage for a year now and always get great customer service, even during recent construction staff was very helpful and courteous helping maneuver around construction projects made easy access,thanks

Rating:

5.0

I always choose this location because it is consistently the better of choices.

Rating:

4.0

Very friendly staff

Rating:

5.0

Regardless of what others have said about this Facility, I have never had any issues with anyone if I ever needed help with anything. I appreciate them and always will. Thank you Johnny and Eli.

Rating:

5.0

Everyone was friendly and helpful. We rented a 10 x 15 storage unit for several months. it was clean and easily accessible. No need to schedule an trippy appointment, just go.

Rating:

4.0

The man at the desk was very helpful with helping me find my storage unit and even carried my mattress up for me! I forgot to get his name. Tall, beard and caucasian and smiled alot. Must work mornings there regularly. Unfortunately there must have been a misunderstanding because I was told over the phone it would be a drive up unit and this unit definitely was not. It was inside a building up a flight of stairs. So thankfully he was so helpful.

Rating:

4.0

Online process was incorrect. But the location called to correct it and provided excellent service.

Rating:

4.0

a special thanks for the complimentary dollies that made moving on my own possible.

Rating:

5.0

AAA+++

Rating:

5.0

Check in to check out smooth process and experience!

Rating:

5.0

Staff at this facility try to accommodate everyone to the best of their ability. I really appreciated that they went above and beyond to help.

Rating:

5.0

The staff at the Glenwood U-Haul are amazing! Always extremely helpful and clearly hard working. Thank you.

Rating:

5.0

everyone was really nice. storage was nice. thank you (:

Rating:

5.0

The staff was so helpful, especially during Covid. During that time, while I was experiencing financial hardship, late fees were waived. Also, Amy called me on months I was late to personally ask why, if I needed more time, and to waive the late fees. It seems like a blur now, but things were so unstable during those Covid months after everything shut down and my unemployment was nine months behind. The staff, particularly Amy, helped me so much in keeping everything current at the Glenwood U-Haul. I really appreciate it.

Rating:

5.0

Steff was very friendly and professional!

Rating:

2.0

I will never do business with this facility again. The man behind the counter verbally assaulted me He referred to me as sweetie, darlin, and when I asked to speak to his boss he yelled across the store to his manager “ I’ve got a real Spicey one for you while laughing at me. With other inappropriate comments and he kept laughing at me. The manager was not helpful and accused me of being rude and condescending. And that justified how I was being treated. I feel I was not as I was just asking how the free month of storage went I was cut off immediately and laughed at. There were 2 other men there who just shrugged their shoulders. I own 2 businesses in the area as well as a non profit. We own 2 homes in south eugene. We are always renting uhauls. I believe in the past month or so I have spent a few hundred dollars with this location as we are opening a new salon. I feel your location is volatile and extremely chauvinistic. I believe your manager sets the tone for the environment there. I have never been treated this way before. I will be leaving a google review. Looking through your reviews for this location this should not be anything new to you as it seems you have done nothing to remedy the situation. I will not be going to my storage unit alone ever. And that’s not like me. That’s how unsettling my experience this morning was.

Rating:

1.0

THANK YOU STEPH!!!! The only reason I can say anything positive about my experience is because of Steph at the Glenwood location. We ran into an issue at absolutely every moment possible. The first day we got there will all our stuff, the original unit, which we were told would fit a one bedroom apartment (we had a studio), was WAY too small, and Steph had to walk us over and help us find a new one. We loaded everything into the unit and began our 3 week wait for our house. On August 1st our house was ready and we were ready to be moved in only to find the entire parking lot under construction and employees trying to tell us we wouldn’t have access to our unit that day. Steph was the only one who physically walked us around to a back gate so we could access our necessary items for our home. I was expecting to have all our stuff moved out that day which now was impossible, and my partner and I started work the very next day. My partner called and spoke with customer service to ask for an extension for our unit due to the construction and the representative in the scheduling department was extremely helpful. We were then told that the employees had no idea the construction was even happening and it was inconvenient to them as well, which is an awful thing to do to your employees in the middle of the summer on the first of the month. We are finally moved out of our unit and will never ever ever be doing this again. I’ll drive 2 hours to Bend to store my stuff at my friends house before I ever go to a uhaul for storage ever again. Steph you are a ray of sunshine thank you for all your hard work, you really went absolutely above and beyond for us multiple times. Please give Steph a raise seriously, I’m confident that she’s the only reason that building is operation. Thank you Steph!!!

Rating:

3.0

The staff did their best to be accommodating. However, the communication was inadequate and things were disorganized causing us to waste time. We appreciate the efforts made.

Rating:

5.0

Coast to Coast, the best U-haul I've ever used. The staff is amazing, and take such pride in their work!

Rating:

5.0

Muy agradecida por la persona que me atendió

Rating:

1.0

Ubox Shipped to wrong location. Worker tried to convince me to not rent unit do to laziness, I assume, because they neglected to tell me they don’t support uboxes at that location and that my Ubox would be across town. Extremely disappointed that my experience was just as I feared it would be. But not surprised. Wasn’t expecting it to work from the start. Am glad my box arrived in one piece, at least.

Rating:

5.0

Amazing and friendly staff. Ready and willing to be helpful. Jeremy was absolutely a gem! We have been a repeat customer for years and extremely satisfied. Thank you again for always helping us out

Rating:

5.0

my only complaint would be how crowded the parking lot was and the entrance is too narrow for a car to enter while another was trying to exit

Rating:

3.0

There were either mice or rats in my unit. I talked to the General Manager and will let them know if there is any damage.

Rating:

5.0

Staff was awesome. Very helpful after a tough day!

Rating:

2.0

The 2 out of 5 stars is for The customer service we received. And was amazing, the gentleman helped us look for a perfect size of storage and was patient and kind. Most storage rooms are upstairs, two flight of stairs and no elevators. I had no choice and had to get this storage since our uhaul was due. I preferred moving storage facilities because we would be working harder not smarter since all of our belongings are extremely heavy. I rated this place a 2 out of 5 because the positive stars go to the customer service representative who was amazing. The low rating is for the inconvenience of upstairs storage unit.

Rating:

2.0

Reservations of units canceled leaving me nowhere to store my stuff after a long journey twice! Inaccurate description of storage entryways

Rating:

5.0

The staff was professional and friendly, and move in was quick and efficient. Def recommend

Rating:

3.0

The storage units themselves are sub par. The sizing of the units is odd. Pricing is expensive. Storage is inconvenient without elevators. Second floor storage for big items is far from ideal

Rating:

5.0

We are grateful for the service and convenience that you offer! Thank you

Rating:

5.0

Very friendly staff.

Rating:

5.0

thanks for your help!

Rating:

5.0

This was absolutely the BEST experience for us. We needed both uHaul rental vehicle AND a storage unit! Everyone was so professional, friendly, helpful and truly listened to all the customer needs. I will DEFINITELY use this location again!!!!

Rating:

5.0

Amazing location, amazing staff. The gentleman that helped me with my storage was very helpful, knowledgeable and friendly. I truly appreciated his help.

Rating:

3.0

Could have lights inside of storage units. Hard to see once inside.

Rating:

1.0

Not all the people working’ at the branch’s fault but when I arrived I was told my unit was most likely taken, although I had paid for it and had an access code. Apparently the online system overbooks units? Luckily I was able to get one but that is just terrible business practice and puts a terrible burden on your employees who have to turn down people who have reservations. Do better uhaul. If I had not gotten my unit I swear I would never use U-Haul again, still probably won’t, don’t want to drive 4 hours just to be told your unit isn’t available.

Rating:

3.0

The unit has an ant colony in the west wall that had a steady stream of ants running along the wall as I moved in

Rating:

4.0

Nice people, great service

Rating:

5.0

Friendly and fast plus helped put purchased items in van Very efficient

Rating:

5.0

The staff was so accommodating, friendly and helpful. They were dealing with overbooking issues and were yet so helpful and worked with me to resolve the overbooking issue. Additionally I rented a trailer for moving things into storage and forgot my hitch ball (in Seattle). They nicely loaned me one and hooked up everything for me. Really great friendly service. Great team at this facility.

Rating:

5.0

Thank you for being ready for me and checking me in so quickly. Your staff is great and I appreciate everyone's help

Rating:

4.0

no comments

Rating:

5.0

Excellent team. Clean location. Great service. Thank you Uhaul team Glenwood!

Rating:

5.0

All went well, THank You

Rating:

5.0

great employees

Rating:

5.0

These guys are the best. Extremely clean, professional, and friendly. You will not find better service anywhere else!

Rating:

2.0

I get to check into my Storage Unit that I booked weeks in advance, only to find out that it’s not available. The staff was sufficient, so this review is mainly the frustration I’ve experienced with U-Haul. First my truck wasn’t available and now my unit isn’t available? Absolutely unacceptable. I had to change all my moving plans around and now have to take an extra day off due to the incompetence of U-Haul.

Rating:

5.0

I did not expect to have such a great experience with a storage facility, I had some stressful circumstances going on and I am forever grateful for how helpful staff was, this place actually made things easier for my process and relieved more stress than they realized, staff went above and beyond for my family and I. Don’t go anywhere else, I highly recommend this Uhaul for your move.

Rating:

5.0

Professional, customer friendly.

Rating:

4.0

The prices were a little steep is my only complaint

Rating:

2.0

I could never reach them by phone. Every time I would wait over 20 minutes to speak to someone, only to be transferred to the answering service. Very unprofessional in my opinion. And the stuff you have to listen to when you wait on the phone gets old really fast. I was also charged after I said I would not be. Still waiting to see if I get my $109.95 back.

Rating:

5.0

Best experience! Every employee I met went above and beyond! I will gladly recommend!

Rating:

2.0

You shouldn't have to wait a half hour to check out of a storage unit. Huge lines on weekends. Staff struggled getting people out the door. I was paid up until the end of January, but no mention of this on my final storage bill. Not good service

Rating:

1.0

Got locked out of my unit but inside the storage area for over an hour. Call button broken.

Rating:

5.0

It’s difficult to navigate the large sliding door while moving in/ out, and since it’s located so far away from the locked/ coded entry door re-entering multiple times was a bother. Please consider an alternative key-code box at the sliding door. Thank you!

Rating:

1.0

- the front office staff had his shoes off when I showed up and was unmasked. He remained unmasked when I wasn’t in front of the plexiglass and didn’t remember to put it on for over 15 minutes. Another staff member came in to the office unmasked as well.

Rating:

5.0

The employees were super helpful and professional.

Rating:

4.0

Thank you for keeping the common area clean. Would only ask that the units be ADA accessible for the second-floor units

Rating:

4.0

Bad news:Though the staff were great, the office gets a big black mark for telling me the wrong thing about storage rents: I was told that no notice was necessary for vacating the unit, and that our rent would be pro-rated and the unused portion refunded. Not so! When we cleaned out the unit, THEN we were told "oh, sorry we told you that . . . it's not true. Once you have paid the month's rent, there is no refund even if you move out early." So beware..

Rating:

1.0

I am completely done with U-Haul as there’s a 30 minute wait to speak with a representative. The move in was a joke where I had to push a cart up a steep little hill through a tiny door. I broke at least four plastic bins moving into a 5’ tall unit. This was the most difficult and stressful move in EVER! I would not recommend this place to my worst enemy. It’s dirty, small and the access is horrific. This is the last straw in my attempts to use U-Haul. I AM DONE! Nothing ever pans out the way the website says it will.

Rating:

5.0

Excellent service overall. Helpful staff.

Rating:

5.0

Polite , helped me when I misunderstood the size of the orginal unit and helped me get the correct size I needed. Clean- very clean. Felt safe and secure - especially with the gated entrace to the units.

Rating:

4.0

I booked my unit online & thought it may be an easier process than booking in-person but it wasn’t as easy as I thought it would be. I had never been to the location and the gate was a bit hidden with all of the moving trucks in front of it. It would’ve been helpful to know which direction to head to access the gate. Also, it would be helpful to note to customer when online booking is complete that the unit will be ready for customer access and customer is to break the green ties that are holding the doors shut. I was a bit confused as I didn’t know I had authority to break the tie myself and had to request the help of an employee. Amy was so helpful and very nice. Besides these two little hiccups, everything else was great.

Rating:

5.0

Great staff

Rating:

1.0

The worst thing I saw was employees helping homeless people into the storage facility. I believe some homeless were living in storage units. I saw one bring all his groceries to the unit, including a cooler with ice to keep his milk cold. That really isn’t okay or safe for people who are storing their belongings. Also, I saw multiple mice at the facility and most of the employees never wore their face mask. Overall terrible experience.

Rating:

4.0

Amy at U-Haul Storage Of Glenwood is awesome employee! Amy was helpful, cheerful, and made sure we understood what we needed to know before leaving us to unload our van. We wish there were people like Amy at every business we visited.

Rating:

4.0

My experience was great. Each interaction with any staff person was always helpful and professional. Thank you!

Rating:

5.0

Great staff and nice facility. Great for a college move or some inexpensive self storage in the area. Well maintained.

Rating:

5.0

one of your female staff would not let my son n law use the bathroom I don't know the reason why but he is a black man. thanks fred

Rating:

3.0

Nice when ya move in rude when ya move out + overpriced screw there one free month go somewhere cheaper it'll make your overall trip/move that much easier

Rating:

4.0

My driver ask to use the bathroom and was told he could not use it, the manger of the place step in and said he could. The employee was very rude.

Rating:

5.0

Love this place

Rating:

5.0

Exceptional customer service.

Rating:

5.0

I couldn't have asked for better service

Rating:

1.0

First the unit itself was difficult to find when I got to the facility. Drove around for a while before finally deciding to go inside and ask where it was. Then found that there is no parking right in front of the storage building and maybe 5-6 spots that were all taken on the other side so that wasn’t convenient for move in. Then the code we received wouldn’t work to get into the building so had to go back into the office. Finally we were able to look at the unit and it was too small so back to the office to see if they had a different one. They luckily just had one open so we went to that one. They had called it their “big door” but it definitely wasn’t big. It was maybe 5 feet tall and no lighting so hard to see to the back. But at the very back there was a small black box on the floor that said DANGER RAT POISON. I refused to keep my belongings and mattress there so just went BACK to the office and cancelled everything. After being there for an hour and half just trying to move in, I was very frustrated with this storage facility. Called a new one closer to home that had availability and the difference was night and day. I would not recommend this storage facility to anyone.

Rating:

4.0

Overall it was a good move in experience. The lone negatives I would say would be that there isn’t enough staff to help with the check out. The line got kind of long and due to the wait people got unruly. It was busy to the point where I went to another uhaul location just so the staff at glen wood could help the next person. The other thing is that there isn’t an elevator. So if you’re moving furniture, bring a friend with you. Other then those, the unit was really clean. The staff member who helped with how to access the building and show me where my unit was, was super helpful. The unit itself was very big and after asking around, I got an awesome deal

Rating:

5.0

The two ladies who helped us where fantastic. They made a stressful time for us get a little easier.

Rating:

1.0

way too small of rooms. said one bedroom.... but I was only able to fit elliptical and dresser in. waste of money.

Rating:

5.0

Jackie and Jordan provided extraordinary customer service. This is our second time using them and I would recommend their storage and services.