Customer Reviews for U-Haul Storage of Hattiesburg

Rating:

2.0

I had reservations for a truck and trailer. The truck was not at location to be picked up after I drove five hours to pick it up. I had to drive an additional 45 minutes to pick up a truck and 45 minutes back to get the trailer. The first trailers lights did not work so my reservation had to swapped to a second trailer.

Rating:

5.0

Friendly professional helpful

Rating:

5.0

Excellent experience, friendly, helpful, overall great!

Rating:

3.0

In my most recent order originally i ordered a 15’ U-Haul with a dolly , this facility failed to inform me that they did not have dolly’s at that specific location on 7th street which was a major inconvenience for me since I was moving that day and was extremely pressed for time I and my colleague had to make other arrangements at the last minute. Little things like this should have been mentioned when modifying my scheduled date on Thursday and not at the last minute such things could prevent major inconveniences for customers (if the company cares) and negative feedback surveys in my opinion. But then again it’s always about the buck .

Rating:

5.0

Everybody was professional and helpful

Rating:

5.0

Get more pick up trucks, that was a great experience

Rating:

5.0

Good Service

Rating:

3.0

I did not like getting a call before my time to return. I rented until a certain time and should not be asked if I am bringing equipment back early!

Rating:

5.0

Team was great and vet nice

Rating:

3.0

This location was fine

Rating:

5.0

Started st 703am with hburg location. Did NOT go well. Made pick up for Peal while in hburg location. Did one way back to petal, not up front with pric8ng until asked right before my card was swiped

Rating:

5.0

Great staff.

Rating:

1.0

Tried to charge me for another day when I dropped it off then say it was low on gas when I filled it up

Rating:

3.0

The cost of rental is extremely too high. The gas mileage that was provided was incorrect and couldn’t be changed.

Rating:

5.0

Alison was great. Should be very happy to have an employee of this caliber.

Rating:

5.0

Nothing really. Everything was good.

Rating:

3.0

Hire people who are professional and not rude.

Rating:

3.0

Bad termites

Rating:

2.0

Rental location was changed to this location by U-Haul but no one called us to notify us. We showed up to pick up the truck and were then informed we had to go to a different place to get the truck. When we got there, the lady was hanging out in her car and not the office. On return, they couldn’t get the truck checked back in due to some problem with their system. The U-Haul experience is like a clown show except it isn’t fun or funny.

Rating:

5.0

Nothing. The customer service was awesome and the women were sweet!

Rating:

5.0

The lady that checked me out was super sweet and helpful. She was very friendly and kind and the service was super quick. I can’t remember her name, but she deserves to be recognized by her boss for her kindness and helpfulness.

Rating:

1.0

I believe I should receive a refund for the very poor customer service I received. Swearing multiple times dirty truck, no one was there at 9 am and had to wait for 20 mins for someone to show up and when they did they didn’t speak a word to us. Said we went over our miles when that wasn’t true and did get gas which we took a picture of. The lady was very aggressive and rude. At one point she was cursing so loud that my boyfriend who was on a work call had to step outside. I have never experienced such disgusting and revolting behavior from someone in customer service in my life.

Rating:

5.0

Good staff. Efficient. Convenient location

Rating:

5.0

Nothing every thing was perfect good people really nice

Rating:

3.0

Ok stil overall experience was poor . Terrible company . Need more training . Will go out of my way to avoid your company and will recommend not using your company

Rating:

4.0

A

Rating:

5.0

Great experience.

Rating:

5.0

Miss Belinda, Miss Allison & staff were great to work with. Thank you ladies

Rating:

3.0

The app price was $29. But I had to pay $39 because they added some fee.

Rating:

5.0

Very pleasant experience.

Rating:

5.0

Ladies at the office were very friendly and welcoming.

Rating:

1.0

The employee was more worried about getting off work to take care of the customers and she kept talking on her phone instead of working to get everyone serviced I had a reservation for a truck and still had to wait over an hour as another employee didn't show up so the person working could get off And the employee at the office we reserved the truck with didn't get my order correct in the first place also failed to tell me I had to pick up my truck at another location making me delayed even further I will not be using U-HAUL again

Rating:

5.0

Keep us the great work!

Rating:

5.0

Alison was very helpful at the dropoff location.

Rating:

5.0

It was fast and easy

Rating:

5.0

Ms Rhonda was great

Rating:

4.0

Great Uhaul Service company. All was first class at this location. Top Notch Uhaul center. The only thing was my GPS finding it. Sort of buried in an unlikely location. However, it's truly worth the effort! I highly recommend this business.

Rating:

5.0

Very nice employees

Rating:

4.0

I rented a unit at one location close to home and when we got there we’re told they don’t have a truck for me. I would have to drive across town and get a truck at a different location. This added cost to my rental adding more miles. Uhaul should have brought that truck to the location where I rented .

Rating:

3.0

I received a call once day before pickup that I will need to drive 40 miles north to pick up a 15' truck. I was shocked. Luckily, I called the morning of pickup and they said that they had one available. I went thru 24 hours of uncertainty and stress.

Rating:

1.0

absolutely overcharged me an extra $50 for a cleaning fee and gas that i already prepaid for. the uhaul already came disgusting

Rating:

3.0

The app would not load for me to do self checkout. Started it 3 times. Luckily, there was a staff member to take the vehicle.

Rating:

5.0

The they i rent it was very easy and the staff was very friendly and helpful. The day I brought it back it was very easy to check out and the lady was very helpful. I am very pleased with the vehicle; it was easy to maneuver.

Rating:

5.0

Very friendly, helpful and quick service.

Rating:

5.0

Miss Belinda has great customer service!!! Though there was a wait because of another customer, her service was immaculate!! I really appreciate her!

Rating:

4.0

Great, young lady.

Rating:

3.0

The young lady that assisted me the morning I picked up the trailer was very professional and helpful. In this age of rude clerks it’s refreshing to be helped by someone that cares.

Rating:

5.0

Thumps up!

Rating:

5.0

Very friendly at drop off

Rating:

5.0

Equipment return was walk-in walkout excellent service thanks

Rating:

5.0

The young lady that took care of me was very helpful with everything I needed

Rating:

3.0

Make you what was reserved prior to day of move is what is given.

Rating:

5.0

Make sure that you book your reservation in advance. Load all your documents to uhaul app account prior to picking up your vehicle. Use the link to take pictures of your vehicle. Always verify your odometer and gas.

Rating:

5.0

Allison was great! She was very informative and made sure we had everything we needed!

Rating:

4.0

Excellent

Rating:

5.0

Wonderful location

Rating:

5.0

Wonderful location, no issues

Rating:

3.0

Top of the building is open anytimhing can fly inside and mildew was on the call and floor

Rating:

5.0

No comment

Rating:

2.0

Unit was full of rat feces.

Rating:

5.0

Belinda and her staff were absolutely wonderful. The ladies at front desk were very helpful, professional and very sweet. Thank you

Rating:

1.0

This is the worse staff anyone could ever have to deal with after renting it learning it leaked I was informed that they all leaked and told that it would not be fixed for 4 more yrs I would not advise anyone to rent from them and if some one could get me in touch with the CEO of uhaul i would appreciate it very cause noone has not bbeen able to even get me intouch with a manager these ppl have a bad habit of lockibg me out even when the rent is paid more then once it happens more then twice try bout 3 timees not counting all the threats the remarks and rudeness to me what beats it all when tring to move out they would come out when someome would come to help me and tell my business to erver rone around me till i couldnt even get any one to come help me

Rating:

5.0

Employees need take initiative when entering customers information for reservations, or any occasion to locate reservations, or payments with patience as well as concerns, and understanding;but only if the shoe was on the other foot.

Rating:

4.0

I would’ve definitely gave 5 stars because the staff is amazing. My storage lock was messed up for days, where i couldn’t lock it. But the staff check in on me and got it fix asap.

Rating:

5.0

Staff was the most helpful and very welcoming to us. They were the very best. Especially after our tired trip and unloading.

Rating:

4.0

We didn't even have to go to the office when we left. The young woman in the office brought the receipt to us as we were cleaning out the unit. Wonderful service!

Rating:

3.0

n/a

Rating:

5.0

Thank you

Rating:

5.0

Great staff, explain everything

Rating:

4.0

Staff was very helpful at the end. My items were damaged due to water somehow getting into the unit. It was never fixed although it was reported 2 years ago, so I just had to move out. The staff was very helpful during move out. Everyone was very kind.

Rating:

5.0

The staff was always professional and courteous. Anytime I had a question or concern, it was addressed effectively.

Rating:

2.0

The places needs a upgrade/update and better security and lighting

Rating:

4.0

Storage was great. The truck I rented from the place was not. The contract with the rental was not clear. The paper contract I received said one thing and the text I got said another. Waiting for a call back to the dispute I made even tho I’ve spoke with several people.

Rating:

5.0

Great and convenient friendly people very helpful Great prices

Rating:

5.0

You need at least two staff members on site. If there is downtime one could be cleaning the office space where customers enter. It could have been more organized. The customer service was great.

Rating:

2.0

We had to throw out over half our stuff due to mold, animal pee, and rat/mouse feces.

Rating:

5.0

Great Customer Service. Keep Up The Good Work.

Rating:

3.0

Just more pest control would be helpful

Rating:

5.0

N/A

Rating:

5.0

extremely helpful and nice staff.

Rating:

5.0

Ms Belinda was very helpful professional and very friendly and was generally concerned about my needs

Rating:

3.0

It would be nice if the facility opened at 7 a.m., and the program to check in to get my keys early for the truck was not working. Then when they opened we went to the boxes I was supposed to get my keys from and there were no keys in the box.

Rating:

3.0

There is no actual security gate limiting property access. The initial unit we were offered (and declined) was actually frightening...dark, did not seem each space was secure as someone could climb over the dividing walls. The outdoor access unit had a bit of a moisture problem, but we worked around it. There was nothing damaged when we cleared the unit, either by water or pests. Overall, we are satisfied with our experience. The people are the greatest asset.

Rating:

5.0

Will is great!! Very professional and willing to go beyond the call of duty! He waited for us to arrive slightly after hours to get our unit number when we delivered the truck. This is the best office with the best l, friendliest & helpful staff who are always smiling. I live in petal but I’d rather drive the distance to you guys than anywhere else - staff means a lot & you’ve got the best. Thanks again! Dorraine Thompson

Rating:

5.0

U-Haul help my family in time we needed..I was Bless U-Haul open doors to help us .Thanks U-Haul.☆☆☆☆☆.

Rating:

1.0

I was told that the facility was climate control which is what I wanted but it was not. The main door was left open all day for heat and humidity to come and go. The doors to some of the units were rotting. There was no inside lighting. There was standing water outside the door of my unit. There was also no AC unit to provide climate control environment, yet I was charged for a climate control unit. I will never do business with U-Haul again. This facility was a disgrace and very poorly maintained. I removed my belongings before a month was up because of the poor state of this facility.

Rating:

5.0

Well found out the Tow Folly damaged my car, Associate told me the straps were put on wrong. So ill be contacting Uhaul to discuss getting my vehicle fixed. It sounds terrible both front tires. I'm suppose to start work Monday and I'm afraid to drive it. So please have someone contact me, I need a rental until its fixed. Thank You

Rating:

1.0

The facility was in poor repair and look like it had flooded many times before. There were also no lights inside the storage unit itself. It was dark in there and I had to use a flashlight to load my belongings inside. The wall upper walls were covered in rotted paneling wood and the door to the unit was lopsided and hard to open and close. Out of all the units I've used over the years this was the all-time worst. It was also raining when I unloaded my belongings and it looked as if the rain water was going to enter the bottom of the building as it kept rising. Definitely a flood hazard due to poor drainage. I would have continued to shop around but was in a crunch to find a last minute place for my belongings. This is an issue that needs to be resolved by the U-Haul company itself not the employees.

Rating:

5.0

The staff was very helpful and friendly! I would definitely recommend 7th st Uhaul over the others.

Rating:

5.0

The unit I rented didn’t have a light and had a hole in the wall before I rented it we discuss my bill being due on the first of the month not the 28th due to me being in the military and how our pay falls. They waived the late fee once. Overall my experience was great. I still have two unit one In Kenner LA and one In CO .

Rating:

5.0

Nice staff understanding to my needs

Rating:

4.0

It was ok.

Rating:

3.0

The staff is not very friendly! They also do not pay attention to detail! I gave the employee a four dight pass code! She got it wrong, and every time I went there, had to deal with the alarms going off! Could not wait to get my stuff out of the storage, so I did not have to go back there!

Rating:

5.0

I've drove some sorry trucks, but this 6.8mpg piece of crap has to top them all ,it rides so rough u barely can sit n the seat, I had damaged and scratched furniture,.it rode so bad it shook the padding off ! The people I dealt with r tops.

Rating:

3.0

I’ve been with Uhaul little shy of a year . I must say the employees are phenomenal .Sadly, I had to trash all of my things due to bad mildew and mold . My unit stayed wet and infested with ants.

Rating:

1.0

I was told I could leave the rental from a different location and upon rentural of the truck. I was told that if I left it at a different location I would be charged a outrageous rate. Very disappoin

Rating:

5.0

no problems

Rating:

4.0

This survey would benefit if the answer options are strongly agree, agree, strongly disagree and disagree, instead of just yes and no

Rating:

2.0

I made a reservation online. When I arrived at the storage facility I had to go through the entire process again. The size I was initially given wasn't what I selected online.

Rating:

5.0

The agents were very helpful in explaining everything. Nice clean truck. Friendly service.

Rating:

2.0

Unit was damaged and Jonathan, manager at that time, failed to contact me that my Moms urn was broken and several childhood mementos were broken. The staff was great but management was horrible.

Rating:

5.0

no comment

Rating:

5.0

You are the best of the best. We appreciate your lovely reception and overall services. Keep it up

Rating:

5.0

I was very happy with my storage unit but renting a box truck was a nightmare! I will NEVER ret another box truck from uhaul!

Rating:

2.0

The manager Jonathan was super nice. If you need ANYTHING done he is the one to see.

Rating:

1.0

First of all when I make a reservation for something I expect whatever I reserve to be there when I need it. It took me two days to get my stuff moved because they gave a truck I reserved to others.

Rating:

5.0

Had an issue and the staff worked with me to help get my issue fixed. They were nice and understanding.

Rating:

1.0

I just as supposed to have a free first month of storage and was charged $82.90 at selection of my storage unit. I made my reservation online and have the proof but that didn’t matter.

Rating:

5.0

I had the best customer service. Mr. Jason Walley went above and beyond. He had the best attitude and informed me of everything I needed to know about the storage units and Uhauls.

Rating:

5.0

Friendly

Rating:

5.0

Due to a glitch in the system, I thought I had lost all of my belongings. The staff at uhaul took care of it with no problem! Thank you, customer service representative and the staff at the facility!

Rating:

5.0

I love using uhaul

Rating:

2.0

The guy that works there is very rude.

Rating:

1.0

Never again. This facility is the worst storage unit I've ever used.

Rating:

5.0

Truck doors need lubrication bad. Also the ratchets on car dolly need lubrication. Tail light on dolly falls off.

Rating:

5.0

It's a secure storage. Thank you.

Rating:

3.0

Staff was helpful and friendly but it needs regular cleaning of spiderwebs, dust and dead bugs. Had I not been pressed for time I would have gone elsewhere. I would recommend with caution.