Truck was clean but it was not well maintained. Front passenger tire was bald and dangerous. It vibrated terribly at a certain speed and shifting was very rough. That was to address the question above of cleanliness and maintenance, those two shouldn't be in the same question. My real complaint was with the process of obtaining the truck and the lack of communication with me regarding changes. I reserved the truck online and went through the entire pre-check-in process and chose to pick my truck up at the counter. I did not want to use a smart phone to go through a check-in process when the time came to pick the actual truck up. Without any communication with me this was changed by an employee of u-haul. I only found out via email and was confused as to what happened (I now know what happened and will get to that). So now I'm told via email that I must bring a fully charged smartphone and use it to go through a check-in process. My hesitation for using this type of check-in was due to technology like this having many issues during the process. There are so many variables that can interrupt a lengthy check-in process on a smartphone causing someone to have to start over. And that happened when I tried to pickup my truck. I chose in person pickup because I wanted to get in the truck and go in minimal time. It took me over an hour to get my truck once I got to the location. Upon inspecting the truck and having to take numerous photos of unmarked damage (that some even failed to upload) I noticed that a rented furniture dolly was not in the back of the truck. I went in and inquired about this and was only then told that they didn't have one at that location - which happens to not even be the location I rented online from - and told me that I would need to go to another location to pick one up. That other location just so happened to be the location on Broadway that I actually rented from (I have no idea why or how my pick up location was changed. And I know the canned response is that one location didn't have the truck I needed so it was changed but this isn't the case, the original location on Broadway had the size truck I rented in the lot lined up ready to go). I wasn't even going to be told that the furniture dolly was not available. They were going to let me go on my way without it or even knowing about it. Thankfully I checked. I went to the location on broadway and as I was telling the lady about my experience so far she commented â€œYeah, Henry doesn't like being around people right now.â€ That is who changed and why my in person pickup was changed without my being communicated with about it. And I get it considering the dangers of COVID but I'm afraid too and I had my mask on so was protecting those around me. This whole process was terrible and I knew it would be which is why I avoided it (at least thought I would) by choosing in person pickup. When I dropped the truck off another lady was there. The two customers in front of me, picked up a truck from her, in person, and it took no longer than 10 minutes. It took me over an hour... this whole experience was bad. I do need to speak one positive of Henry, even though he changed my pickup type without communicating with me and even though he wasn't going to communicate with me that he didn't have a furniture dolly available he WAS very knowledgeable about the online check in process. I had numerous issues with it and had to start over multiple times. He was able to walk me through each issue. When I brought the dolly to his attention and he explained to me they didn't have one he did pick up the phone and call the other location to check on it to ensure it was there before I went. Funny, I interacted with Henry because of the trouble with the online check in/pickup much more than I would have if my initial request of picking the truck up in person was accommodated.
Moving Truck Rental in Hattiesburg, MS at U-Haul Storage of Hattiesburg
Moving to or from Hattiesburg, MS 39401? Get FREE truck rental rate quotes at U-Haul Storage of Hattiesburg.
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Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Hattiesburg, MS.
Cargo vans and pickup truck rentals in Hattiesburg, MS
U-Haul cargo van rentals and pickup trucks in Hattiesburg, MS are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Hattiesburg, MS 39401. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
This doesn't involve pick up location, but I was called less than 24 hours before pick up and told I did not have a truck! I had to question the person on the phone about other possibilities of a rental to get a truck.
Traveled about 400 miles and had no air conditioning. Having window down that long gave ear aches.
Dropping off my U-Haul was simple and easy. The staff was very friendly and helpful. I will definitely use this location again in the future.
We i reserve a truck at a location thats the location i want. I dont want to have to pick it up elsewhere and should not be changed twice for gas
Jesse was fabulous! When the truck we wanted wasn't available he made the van work with a reasonable rate. very nice and we will be back!
Not have rude employees who flat out tell you I cant help you. You want a storage unit? Cant help. You want to pay on your current storage? Cant help. Then you call and sit on hold for literally 34 min.
This is the second time I've rented from this location. I have not had any issues either time. The vehicles have always been clean & the service has been very professional. I would definitely recommend this location.
The location was very busy and difficult to navigate due to large amount of equipment, but staff was friendly and very helpful. Corporate roadside assistance very slow and appeared to be overwhelmed.
The young lady that checked us out and in did a tremendous job of getting us in and out with zero complications. You need a better or stronger computer system.
Nothing. Every time I have used U-Haul it has been easy and affordable.
I was only able to pick up my truck here, and then was sent around to three other locations to pick up my utility dolly, after making a reservation for it and then being told a reservation didn't matter. The utility dolly was absolutely essential to this move, and while this particular location was fine, others at others locations were not so much.
They fixed the problem with my contract.
The staff was very nice and understanding, that helps a lot when you've had a long day moving! Thank you!
Truck had trash from previous renter in the truck; including their rental contract. In the middle of a pandemic this is completely unacceptable. Truck was parked in a very difficult location to pull out of, (3 feet away from another 26 foot truck with a difficult turn in order to get out of the grass.) When I arrived I was told to carry all 48 blankets and the dolly to the truck, which was a 5 minute walk from where I had been given the blankets/dolly. Helper was not kind, and did not offer any assistance with the blankets/dolly. I have already informed my Hattiesburg friends about my experience and have urged them to reconsider locations when picking up their Uhaul equipment.
My experience was terrible
There was a problem and they fixed it right away and they were very nice.
Again, everything was great!!!
Great customer service!
I had a reservation at 918 Broadway for 1030 ambut apparently they had given the 10 ft truck and or time slot to someone else and I was lied to stating that 7th street location had one waiting. Upon arrival I was told no availability until 4. Not at all satisfied with Broadway location but 7th street was very nice and helpful with squeezing me in.
They were extremely busy but very polite and friendly. I'd recommend them to friends.
Didn't have the piece of equipment needed for hook up and made us go buy it.
The Attendants were great! Especially Ms Kirisha Kendrick!!
Everyone was so nice and helpful. They don't need to change a thing.
Location was in a sketchy part of town. Staff was very friendly and helpful. Check in was good but check out was great.