Customer Reviews for U-Haul Storage of Highlands
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I would absolutely NOT recommend this location to a friend and NEVER EVER attempt a return at night. The process is not smooth, I waited almost 20 mins to get into the cargo van. A payment was taken from me in the amount of $84.27 yet U-haul has no record of it. I paid twice just to get a cargo van without an explanation or expectation of a return. The locks STICK and make it impossible to retrieve the key. The app overall sucks the biggest donkey balls! Glitches repeatedly and delays pickup. U-haul should truly be ashamed for cutting communication with customers and thinking this was a smart move. I will never utilize this company again as it does not care about customer satisfaction AT ALL

Rating:

5.0

The mobile check in process is very slow. I arrived at my scheduled time of 5:30 and wasn’t able to take the truck until almost 6. I wish I had been prompted to complete the check in and approval before hand so I could use the truck for the full time I intended

Rating:

4.0

The mobile check in had took a long time to get started and the check out closed out early before we were finished uploading pictures. Spoke with customer assistance and everything was sorted out with our number of photos being okay.

Rating:

1.0

There was no one at the front desk to help with pick up for over 45 minutes

Rating:

4.0

The “word” lock was a bit old and stuck, thankfully the location attendant was available to help. had she not been there i would not have been able to relock the truck back with the keys inside. I would confirm all equipment is is very good working order before renting to another client.

Rating:

3.0

The entrance door stays unlocked, if you don't make sure it "clicks" shut. I would recommend this facility to a friend, ONLY, if they make sure the unit has no water leaks. When I rented out my unit, thinking it was indoor, I didn't take out enough insurance and most of my furniture had water damage. (roof leaked, once the snow melted.)

Rating:

3.0

More time consuming than expected, extra 30 minutes of check-in time with pics, phone calls, etc. Knowing this now, it will be less frustrating for the next experience.

Rating:

4.0

The check in process was mostly smooth, but the lock to access the key was hard to use. It was difficult to open and close and there was no one around to help.

Rating:

2.0

Need marked parking spaces for trucks when dropping off and parking.

Rating:

1.0

terrible customer service. the vehicle took forever to get into. locks do not work effectively. when returning the vehicle there where multiple customers unable to get into rental vehicles because the lockboxes didn’t work. 1/10 service and quality.

Rating:

4.0

Did not like that this location had no employees able to help. Lots of room for errors. Had to wait outside in the cold while getting verified. Would most likely not choose this location again

Rating:

3.0

The return process was a nightmare. The pictures wouldn’t upload, the UX was confusing, and my battery was running low while it was snowing. I was cold, tired, and following instructions, and the app wasn’t working and was causing me to open and close the back of the truck over and over again. Incredibly frustrating.

Rating:

5.0

This facility is well-maintained very clean, and the on-site personnel are always helpful and friendly. Also, the prices are much better than Public Storage.

Rating:

3.0

The app interface when having an out of state ID was incredibly confusing. I just wanted to rent a truck, but the app required 2 references..

Rating:

1.0

Not make them wait almost an hour to “approve” the rental on the app. Make it so that information can be submitted ahead of time. Use locks that work and don’t get stuck.

Rating:

1.0

They charged me

Rating:

2.0

There are some good things about this location. The first is the 24/7 access. I did have to go late one night, and it was nice to be able to have that access. I also like that I have only seen another person at this location maybe 5 times, and I have had a unit for about 3 years. There is not staff at this location, and there has not been any for years. That does not bother me, and it was made clear when I rented. I did have trouble with the computer door locks once, but I called the office (which is at another location of their's near the football stadium) and they easily helped me from there. I went once and there was a problem with the automatic door. I called the office, and it was fixed before my next visit. Those are the good things. The bad...I had some water leak into my unit. I keep almost all of my items in waterproof boxes, so it was not a problem for me, but is not something that should be happening in an indoor climate controlled space. My unit was also on the 1st floor, so it is definitely not something I expected. I did have a bunch of unused moving boxes that were flat against the wall...those were ruined due to the water, and I had noticeable water stains on some of my waterproof boxes. I have also been a bit uncomfortable here due to homeless hanging around. There is a fairly permanent (very small) tent area set up about a block away, and one time when I was there a man climbed out of the dumpster and approached me. The access as far as pulling up a car is not the best as well. The side many times is occupied by their trucks, and there are 3 loading areas up front with different heights. The one for automobiles has this crazy drop off so it can be uncomfortable to back in. The ledge is also too high for my SUV, so no matter where you park you have to take a couple stairs...which is not great for moving. The last straw for me was I had a reservation for a bigger unit. I called a few days before I was supposed to move to check the details, and they did not have the unit available. It was very infuriating. This storage is VERY close to my condo, so the convenience for me overrode some of the problems with this location. The fact that they rented me a storage unit...and then not have it available...was not ok in my book. I made my reservation on December 9th for a January 15th move in date. Thankfully I called to check, or I might have really had a problem. I found a great unit at Green Box Storage over by Coors Field. We will see how that one turns out.

Rating:

2.0

Very chaotic process. The app was not helpful. It resulted in me being overcharged for the services I needed.

Rating:

3.0

I was overcharged for gas :(

Rating:

3.0

Make sure you tell the customer the right code to unlock the back! I was told the wrong code and was locked out of the back. Terrible service!

Rating:

4.0

Thanks

Rating:

2.0

When I arrived at the location to pick up my rental the door to the office was locked. I could see that no one was sitting at the desk. There was a doorbell so I pressed that but nothing happened. I tried calling the number of the GM posted on the door but there was no answer. So I had to *install the app* just to chat with someone at a call center who claimed they contacted the manager to come my way. It took half an hour of waiting around outside to see another human and finally get the keys to my truck.

Rating:

2.0

Self-Checking process was really difficult, it was confusing what to do, a lot of the buttons in the process didn't work, and I also ordered a dolly and it wasn't in the vehicle. I didn't know I wasn't going to get one until I called a representative

Rating:

3.0

The elevator doors should close by themselves, but everything else was coo.

Rating:

1.0

caused unnecessary anxiety to have provide an alternative phone number for verification

Rating:

2.0

The gears were shifting extremely hard on the truck, the truck was struggling to accelerate with no cargo and with cargo even worse. I received the truck with less than 1/8th of gas in the tank.

Rating:

1.0

Our unit was broken into! The employee on site was rude and NEVER available, please if possible avoid this business location!!

Rating:

1.0

Unlocking the truck digitally is a pain in the ass. Too many steps and not clear on how to start that process once onsite. The code to unlock the truck was incorrect because the only cleaning lady onsite chose the wrong code from a previous reservation.

Rating:

1.0

Vehicle had mud on it. Vehicle had 144,000 miles. I ordered a dolly but there was no dolly inside truck and no one at location to provide dolly. Check in process took over 30 minutes. I was very unsatisfied with U-Haul

Rating:

5.0

Super easy and convenient!

Rating:

5.0

Rhonda was awesome. She was very helpful if I had an issue, always has a smile on her face, and despite any challenges she may have had around her personal health-had a positive attitude. Diego was also a great person to work with, I interacted with him less than Rhonda but he was also very responsive and communicative.

Rating:

2.0

I arrived on time and could not get access to my truck for over an hour due to my “equipment not being assigned yet”. Hold times were 45 mins long. First agent was unhelpful.

Rating:

2.0

Every time I use this location a myriad of things go wrong.

Rating:

1.0

Took 1.5 hours to actually pick up the truck. First there was no truck assigned to my reservation. Secondly, no call was made to my verification contact despite being told they didn't answer the phone. Thirdly, had to abandon the check in prices because it wouldn't accept any picture of the license plate. I can't imagine I'll ever use any uhaul location ever again out of sheer principal.

Rating:

5.0

U Haul does an excellent job !

Rating:

1.0

I understand contract is under in my name. I was in the hospital with shortness of breath and heart failure for 1 week. I was planning to come to Denver to help my daughter get settled in her apartment. Due to my health. I canceled my trip. I call U-haul to give authorization to my daughter to have access to the storage on my behalf. Someone at the office change the lock without contacting me and refused to let my daughter access to storage on my behalf. Your staff doesn’t care about my health and forcing me to show up in person with my ID. I am considering filed a small claim court against U-haul for their actions. I did fly to Denver to help get my daughter’s stuff out of the storage. I will never use u-haul again.

Rating:

5.0

appreciated the customer support in navigating the app

Rating:

3.0

Your app would not let me login or get a one-time code so I had to check in manually which took a longer time. Also, I couldn’t confirm the drop off for the same reason.

Rating:

2.0

After putting in quite a bit of information on the App for the reservation, the check out process was very time consuming. Took approximately 45 minutes. Waiting for the App to download each picture of the truck condition and id's was very time consuming. Each picture took several minutes to download. There weren't any clear instructions on how the process works once you arrived at the mobile check out facility until you were ready to pick up and began the process. App never did complete the process once everything was done and loaded into the app. Buffered for hours until drop-off. Upon drop-off, the instructions say to return the key as it was, locked back into the back of the truck........then it asks for the odometer reading. Very frustrating trying to unlock everything to retrieve the key to turn the truck back on to get the reading. This should be the 1st step not one of the last. Would much rather deal with an in-person facility.

Rating:

1.0

In a “climate controlled” storage facility you expect the temperature to be below 95 degrees & you certainly don’t expect water damage to your belongings. Unfortunately, we got both at this storage unit. The ceiling above our unit appear to be cracked which had dumped cracked cement all over our stuff & we also believe this has let water in which ruined several belongings. When we brought all these issues up to the office (& the general manager directly) they said we should talk with our insurance & there is nothing they could do about it nor would they discuss the matter further with us. I find this beyond frustrating & a complete, total lack of accountability or care for their customers.

Rating:

3.0

The equipment in the truck had not been examined/resealed and the key process documentation didn't match the actual process - It said the key was in the truck but it was actually on the wall of the building and the key box number didn't match the document. Also, I'm sure this is more systematic than per the location, but the check in and checkout processes were time consuming and frustrating.

Rating:

2.0

I could not access the building and there was nobody there to help for 30 minutes. I ended up having to call someone who then got ahold of the person working and only then were we able to get oriented. The number of keypads to enter your pin was extremely confusing.

Rating:

2.0

I was not told at all that this location is ***UNSTAFFED*** and that while I was paying $150/hour for the movers waiting at my house, I would have to spend precious time entering tons of information on my tiny phone screen praying it didn't die with 10% battery (and for some reason you asked for the phone number of my employer???) This is after wasting 5 minutes running around the building frantically banging on doors until thankfully a cleaning person answered and told me this was all online. YOU NEED TO TELL PEOPLE THERE ARE NO HUMAN BEINGS AT THIS LOCATION. If I had known, I would NEVER have chosen this option!!! The dolly I reserved was also not present in the truck. If there had been a person present, this could have been resolved immediately.

Rating:

1.0

Extremely disappointed. I reserved a unit to access last weekend and upon my arrival, my access code did not work and I could not access the storage building or my unit. no one was around to help, and when I called the customer support line it was not answered, and I still have not heard back. I would like to speak to someone about this immediately, please.

Rating:

4.0

I purchased my unit online and received all the proper documentationvia email. However, when I arrived to the location the entry code didn't work. When I spoke to the representative in the office she informed me that my name was not on their files. Not only did the associate help me navigate the issue and got me into my unit, she also comped me the first months rent for the inconvenience. So far, great experience. Happy with my choice!

Rating:

2.0

the app fucking sucks. check in and return was brutal

Rating:

2.0

No one explains the full process to access the unit when you first get it and then the steps required seem unnecessarily burdensome. Also there was rarely anyone at the facility in the office and calling the manager phone number posted at the site leads to voicemail every time. There were also dead moths in my unit so the pest control seems inadequate.

Rating:

3.0

The checkin process wasn’t quick, clear, or easy I would say. If it wouldn’t have been for the lady calling me, I’m not sure I would have known how to check out. I never received an email with instructions. I would not recommend and would definitely go to a counter next time

Rating:

2.0

Nobody was there when I arrived, nobody was there when I returned the truck, unlocking the truck is a pain, had to spend 15 minutes on the phone because your app mentioned there was an error (missing equipment).

Rating:

5.0

It was a great facility and the team was really kind. I forgot to check out but they made sure I was checked out when they noticed my unit was empty. Great place and great team!

Rating:

5.0

The online pickup option is chaotic and very likely you'll end up caling the costumer line which is a separate chaos. All other renters at the location were having identical issues. The customer service didn't know what she was doing and was about to send us to another location. I wouldn't recommend it.

Rating:

3.0

Initially, accessing the building was not straightforward and wasn’t able to reach the office manager after repeated attempts

Rating:

2.0

There was 0 lighting in our closet made into a storage unit and water leaked in every time it rained. Ronda was very helpful

Rating:

5.0

Thanks guys, I got my life together so I'll see you the next time it falls apart!

Rating:

3.0

Samantha promise to meet me there at 7 PM when I moved in and didn’t so I slept in the truck. The two women that they used to clean the facility who were moved to a different facility I caught stealing from somebody who was moving out. And literally the day I moved in they caught three guys in the building trying to rob the place after I warned them the night I slept in the truck that there were two people casing the joint.

Rating:

3.0

1/4 tank is annoying to start with. I guess that’s typical but I didn’t have time to put a coulle gallons in orior to starting and it was dinging at me 5 miles down the road. Sketchy if I had to go much further.

Rating:

3.0

Very challenging to try to check out truck on app. App was very clunky and difficult to use. Would much rather just talk to a person.

Rating:

5.0

I must say, renting the truck without the place being open made me a little nervous. But it was incredibly easy to do, and returning even easier. Getting a truck on short notice made yesterday a breeze for us, and I couldn't be more grateful. Thank you!

Rating:

2.0

The gal at the main office was very rude and I was told I could not get into my unit till following day due a lock being on door and nobody there to take off lock. She has been real rude every time I have delt with her renting u hauls and her customer service skill could represent the company much better, she gives off the impression that she hates her job and the people who are involved .

Rating:

4.0

More user-friendly pickup when using the mobile pickup option.

Rating:

4.0

Just very confusing and slow if you show up and don’t know that there’s no one there.

Rating:

2.0

The rental was scheduled for 7 am, but the self-checkout app was malfunctioning, leaving me stranded in the lot until 8:30 when an employee finally arrived. It took an additional 30 minutes to secure the truck. Upon starting, the low fuel light immediately illuminated. While it served its purpose for my brief move, the overall experience was far from efficient or seamless. The two hours spent in the lot and at the gas station made the rental less worthwhile.

Rating:

4.0

The one employee forgot to meet me here at 7 o’clock last night so I slept in the cab of the truck with my Service animal 🦮

Rating:

2.0

We had a very poor experience with U-Haul this weekend. The lock code that was given to us was the incorrect code for the truck that was assigned to us, so we weren't able to get the keys to our truck. We tried using the online chat function - that didn't work. We tried calling the U-Haul phone number - I was transferred and then the call dropped after being on hold for 5-10 minutes. We tried ringing the doorbell on the building - there were no employees at this location. After trying the phone number again, we were finally able to connect with a real person at customer service and she had us try every possible lock code they had until one eventually worked. We were standing outside this location for over 1.5 hours, which in-turn set our moving plan back. Thankfully we were able to get $50 refunded on our truck rental, although I would've appreciated a full refund for this issue and inconvenience.

Rating:

2.0

The truck had a dead battery, and having hard time to get anyone on the phone. I lost one hour dealing with all the issues. On the other hand the lady who physically came down and helped me at this location was great, very helpful.

Rating:

5.0

I’m happy I found this spot. Great team!

Rating:

3.0

Be better prepared for cold weather days and make sure equipment works. Had multiple problems with batteries and it made my move day a bigger headache than it should have been hope to not have to use uhaul again

Rating:

1.0

Absolutely terrible experience to only be able to get the truck using the app. No indication on the building that is how you have to get the truck, so I was stuck on hold calling the help center until I was told how to get the truck. Then the code that was given to me for the truck was incorrect, so I had to call again. And then the fact there’s no dolly or moving blankets available for rent at the facility makes it absolutely useless and one I will never go to again.

Rating:

3.0

The Self Serve system does not work well. The app and website are very slow and the both DL scanner's would not take my DL. U-Haul Had to call a relative to verify my identity. Took 45 minutes before I could actually get in to the vehicle. The employee there stated that they cannot assist me in any way. A really screwy system which I would not do again. Wasted valuable time due to this poor set-up, but still had to return it at the same time that my original reservation was booked for even though it was due to app and website issues on your companies end.

Rating:

1.0

Terrible service, terrible location

Rating:

2.0

Manager and staff never available, manager never returned phone calls or emails. My storage unit was never available to pay on the U-Haul app or online

Rating:

1.0

Hire someone instead of making me your employee to rent it. I will never get a uhaul from a location that only does app pickups. This was so stupid. I should have been paid for everything I did at drop off and pick up. Your app made me fill out the same information multiple times. The programmers you used should all be fired because if I didn’t know how to use technology well I wouldn’t have been able to figure it out. The user interface was horrible. Really walked away from this experience hoping I never need a uhaul ever again. I hope the money you saved from making the customer be your employee to get their uhaul is worth it cause I won’t be coming back.

Rating:

2.0

I got my reservation online and when I went to get the truck they did not have one assigned to my reservation so I spent 40 mins working with them to see what the issue was and nobody could figure it out. Their only tip was “refreshing”

Rating:

5.0

Place is clean staff is friendly for the most part ..The one lady can't talk to well she had cancer but the staff is willing to help when they can .so be kind to each other smile and have a wonderfull day

Rating:

3.0

There are no staff onsite, so if you have issues or need a storage unit unlocked, it is not convenient. Other than that, accessing the unit is easy, and overall things are clean.

Rating:

4.0

Having a person there during the day.

Rating:

3.0

I lost 30 minutes of my booking time to get through the app before I could get the truck. I would have preferred I had tge option to work with a real person instead.

Rating:

3.0

Moving company was very helpful, highly recommended!

Rating:

1.0

Will never use uhaul again

Rating:

1.0

Access code did not work and there was no one available to talk to about moving in. I had to cancel my movers and find another storage unit and reschedule the movers. Sadly it was very frustrating and stressful.

Rating:

2.0

The first 30 day special is such a headache

Rating:

3.0

Pick up was HORRIBLE! My app did not say “Pickup my Truck”. Can’t do anything without that. Spent an hour on the phone and finally someone walked me through the steps that the app would do. Pickup my Truck showed up on app half way through with phone person. Lady in the office was “new”. So no help. I waited 90 minutes to pull away in truck. Had movers waiting for me. Cost me more money!! I’ve requested some type of refund but have heard nothing. I’ll NEVER do a pickup without a person in the office to help. Much easier having a person and not rely on technology. Horrible system!!!

Rating:

2.0

I could not get your app or website to work to rent a truck to be picked up. Thankfully I called the 1-800 number and spoke to a wonderful man named Jeffery, who helped me rent the truck. Like I said I couldn’t get the app or website to work, so thankfully a young man had just arrived at U-Haul and he assisted me way above and beyond

Rating:

1.0

Have clear instructions and have equipment reserved. I waited and had to call three different people before they were able to get me a code for a truck. I got the truck at nearly empty and then they charged me for not filling it.

Rating:

1.0

Lipan location is the worst. Doors weren't working. Elevator broke. Staff was basically useless. Colfax location was fantastic.

Rating:

2.0

It worked for the time I would not suggest someone moving to use this facility the doors work when they want to do u most have someone with you to hold the door and the elevator is a lot when you already is doing heavy lifting and pulling and there is really no staff to help you with any needs if you need to get in. You would have to drive to the main office this is a inconvenience to me and I would use a easy facility next time I was to tired to find something else made my move hard.

Rating:

3.0

Clean facility ! Kind Staff! I wish there would've been more instruction about how to get into the building after hours and cancelling !

Rating:

1.0

Web based unlock experience was terrible - requiring ~90 minutes of phone support (who were quite helpful) to troubleshoot

Rating:

3.0

Sliding door was not functioning during my move out. Numbers posted did not reach a person. Had to call general customer service number to get assistance. Found a used hypodermic needle in my unit. This means that a drug addict was using in the facility and threw his waste over the wall into my unit via the open ceiling.

Rating:

5.0

I was blown away by the level of customer service. Diego and Charity went above and beyond to make this experience exceptional. VERY HIGHLY RECOMMENDED! Why use anyone else?

Rating:

1.0

The self service process is really unpleasant. The app is slow and if things don’t work it’s ~30 minutes to get assistance over the phone. I wouldn’t rent a truck this way again.

Rating:

3.0

I found the app-only rental experience frustrating. The steps made sense but were laborious. I would just as soon go to a counter and initiate/end the transaction. I saw no benefit from the app experience. Also, I had already secured a rental for several days from now and had to repeat the entire process to rent another truck. Seemed unnecessary.

Rating:

1.0

Waited almost an hour after pick up time trying to get help. Would not answer front door. When called, they told me they were busy and I should call the 800#. Vehicular wasn’t checked in adding to more delays. Upon recipt, vehicle as on empty. With only a few miles left in tank. Had to make an emergency stop at gas station right after pick up. Terrible service and experience.

Rating:

5.0

Check in was easy

Rating:

1.0

I made my reservation online a few days prior to needing the truck. I decided that I needed two dollies so I called the listed number for this location. She promptly added 2 dollies to my order and re-confirmed my location pick up and time. All seemed to go smoothly until we arrived to the destination on pick up day. This was a mobile-only location and the online reservation system and the lady I spoke to, made this a in-person reservation. So no one was there to assist us. I sat on hold for an hour before I got ahold of someone who switched my reservation to a mobile reservation. After getting the truck, there were no dollies and the back door of the truck’s springs were so tight that it got jammed multiple times which made the moving process by no means easy. When it came to returning the truck, we were told to return it to spot 5. Spot 5 was already taken by another truck. Terrible experience. I want my money back.

Rating:

1.0

Staff at that facility does not deserve to work at Uhaul

Rating:

2.0

Wrong hours for the office. My unit was not available for move-in even though I did online move-in. I had to drive to a completely different location to speak to a human. I would not rent a truck from here. A lot of confused and, upset people who had been waiting a long time to get access to their vehicles.

Rating:

1.0

The truck was not ready when I arrived. The truck I was supposed to use was returned late and then I was told that I couldn't use it because it had to be checked in. I was finally assigned a different truck, over an hour after I was supposed to pick it up. I was told they could not adjust the reservation time so I did not get a full four hours. I was told I would be sent a form that I never received.

Rating:

3.0

The workers are kind when you can find them. But they do not explain the process very well. Wish they gave your the run down upfront on how to get in the building, locks, office hours before renting to someone.

Rating:

3.0

There were no locks at the facility for purchase. Also there are locks on my unit that need to be cut off. I would like to arrange this some time.

Rating:

2.0

The truck was completely empty on gas

Rating:

1.0

Worst experience ever, the instructions to get the keys were wrong, there were lockboxes by the door that weren't mentioned in the instructions, and the key was in box 2 when it said it would be in box 10, which didn't even exist. Truck had several things that were broken too, including the handle of the back door that was jammed open up on my arrival. Took me 15 minutes to get it unjammed.

Rating:

1.0

Employees were truly useless. Unable to help with check in. Both dismissive and rude and struggled to provide a satisfactory experience that ultimately had us waiting for an hour to get going with our rental despite being the only customers in the store. One employee flat out refused help and was wildly dismissive. I will avoid using uhaul again as this experience left us wildly frustrated and behind in moving two homes in one day. Employees were dismissive and rude in what ultimately became a self service experience.

Rating:

4.0

It was so hot in the facility, I nearly fainted

Rating:

2.0

This particular facility is one of the worst facilities I’ve ever seen in my entire life having moved to multiple states over the years. The staff is very friendly and helpful and does a good job. But the layout makes moving in and out horrible.the primary thing that makes this facility a living nightmare is the outdated cargo elevator with no motorized automation, forcing you to open and close two sets of heavy doors Every single time you want to take a load up or down a floor, this is exhausting, along with the fact that the elevator floor doesnt align flush with the hallway floor so every time you go in or out the elevator you have to pull the cart up and over which usually results in your load of items falling off the cart. Nightmare to deal with.

Rating:

5.0

Charity helped me from the office at 2000 Lower Colfax. She was excellent and went above and beyond to make sure that I was taken care of. I never saw anyone at the Lipan site. When I went over the first time to move in, the company lock was still on the door. I could not locate anyone onsite to remove it for over 30 minutes. The office was open, the persons cell phone was plugged in but no person. Charity sent someone over from the other location to finally let me in after also not being able to locate the onsite person. She was great!

Rating:

1.0

Where do I begin? When we arrived at the storage facility on Lipan, there was a note taped to the door that read, "I'm on the property somewhere. You can do everything from your phone." We then waited outside the storage building on hold for eternity for a customer service rep whom proceeded to tell us that we had to go to the U-Haul on 2000 Lower Colfax to "finish paperwork." The young woman at that location was rude, unfriendly, and argumentative. She tried to send me a link to upload my ID which I had already done at the beginning of this entire U-Haul process, and for some reason, it was not in the system. She then complained about her supervisor who "called in and left her with all of the hard work, and that's why she should be here because I don't know anything about this reservation." She called the supervisor who didn't answer, but immediately called her back at which point she answered the phone, "WHAT?" Such disrespect, I couldn't believe what I was hearing and witnessing. Then, there was a discrepancy with the units we were supposed to receive and that took even more time. We then went back to the Lipan U-Haul, checked in on the keypad and entered into the storage building. We made our way to the 3rd floor to our units, which were "surprise!"...locked. Not one single time did anyone at U-Haul mention to us that we: #1 couldn't access the units without an employee unlocking said units, but #2 that we needed to purchase specific, round locks. Luckily, we were able to locate an employee, at which time, she told us that had she not been there, we would not have been able to access our units or unload our U-Haul which was due back that night. Also, there were people entering the building without checking-in on the keypad, specifically speaking about an older, homeless looking gentleman who entered the building through the automatic door while smoking a cigarette. Just letting you know. What a freaking' nightmare this was. By the end, everything worked out, but the experience itself, leaves a bad taste and a lot to be desired from a company such as U-Haul who should have all of this dialed in as it is WHAT YOU DO! There were some very serious missteps that could have been prevented throughout this whole entire process. What if we hadn't been the lucky people who just happened to figure all of this out before the building closed? Ya'll need to get it together.

Rating:

1.0

When arriving for my reservation (5:30-7:30pm), no staff were present although all signs outside say open on-site until 7pm. Also, when checking in to gain access to my truck, the Uhaul app said my equipment wasn't available so I waited 45 minutes to talk to a representative who gave me a truck on empty and Uhaul attempted to charge me nearly $100 for the gas fees and returning the truck on empty. Absolutely terrible experience. I will make sure that people do not go to the site in the Highlands.

Rating:

3.0

did not receive enough instructions in the U-Haul email. Did not know there were a series of tasks I needed to complete before picking up the U-Haul to speed up the process.

Rating:

5.0

The woman staffing the office at this location went above and beyond to ensure I had a good experience moving into my unit. She was friendly, helpful and able to answer all my questions. She graciously walked with me to my third floor unit, twice, to help me. Additionally, she re-opened the office, after closing for the day, so I could purchase a lock. I really appreciated the friendly, professional customer service!

Rating:

5.0

No one was at location! Had to do everything via phone. Verification took 45 min… just prefer in person communication!!

Rating:

5.0

Thank u uhaul

Rating:

1.0

Equipment wasn’t assigned or ready when I scheduled (well in advance) and no one showed up to work this morning. There was a napkin, not even kidding, taped to the door with hand written hours on it. Completely unprofessional.

Rating:

1.0

They didn't have the truck I needed ready (it was there but they couldn't get it unlocked). After wasting thirty minutes trying to get it unlocked they switched me to a smaller truck which meant we couldn't get the whole job needed in time because the storage unit closed on us since we had to do multiple trips with the smaller truck and started 45 minutes late. Not sure how an entire company loses track of a padlock code and tells you something is reserved a week in advance just to not have it readily available.

Rating:

3.0

No employee was to be found for over an hour and the lock on our truck wouldn’t open. We called the service line and they kept telling us we weren’t putting enough force into opening lock. After an hour the employee showed up and said that the lock code hadn’t updated. Frustrating experience but once resolved there were no issues. The mobile pick up is easy other than that

Rating:

4.0

Check in process is a nightmare to do them wait to get verified. I understand you have to because of damages and whatnot but it wasted so much of out

Rating:

4.0

I really appreciate everything that U-Haul has done for me.

Rating:

1.0

The location showed a worker would be on site at 7am no one was there. I had to change my reservation to a mobile order. Which was not something I wanted to do wasted a lot of time. Even when I got back no one was on site.

Rating:

2.0

The app did not work and the lock combination it gave me was wrong. There was only one worker present and she was nice and helpful but she didn’t have the ability to fully help. It took me about an hour to finally get the truck.

Rating:

2.0

To arrive at this location and then figure out the self-serving model was disappointing and added nearly an hour to getting access to my vehicle. It was also confusing to have a fuel tank with 5/8 of a tank, thus I was unsure of my fueling obligation. I returned it with 3/8 tank and was charged $45.

Rating:

1.0

No a fan of how this location operates. First off don’t call and make a reservation thinking it’s location, it is in fact not. No one actually works at this location, and no one will be there to help you if you run into any problems. JOKE OF AN ESTABLISHMENT!

Rating:

1.0

The truck was not ready for pickup at the original reservation time. When I returned to the location after speaking over the phone with a rep for the second time, the code provided for the disc lock was not correct. Frankly, I’d like all of my money back. By the end of the day I had to make 3 separate trips to this location to simply complete pickup and had to speak with 3 different reps to get this situation straightened out before I could take the truck out. Please contact me about a refund.

Rating:

1.0

Truck was not ready when we arrived and employees were not helpful at all. My wife called and already filed a formal complaint. I don’t plan on using U-haul again.

Rating:

1.0

Give the person working there the ability to actually help a customer in need

Rating:

3.0

The location services on the app weren’t working for me so I followed the instructions on the app to return my truck, Then the next day when I tried to rent a truck again I was blocked from checking one out. Very frustrating as it cost me almost 2 hours and I feel like I couldn’t have done anything g to prevent it. Luckily the attendant who helped me on the second day was very helpful and helped me resolve the situation.

Rating:

4.0

Ms Charity was more than helpful and her professionalism, and empathy were the reason I remained a customer for as long as I did.

Rating:

5.0

Charity Burke, Manager was incredibly helpful

Rating:

2.0

Barely there customer service Anna no equipment

Rating:

2.0

You gave me a truck with next to no gas.

Rating:

5.0

Diego and his team are amazing, my favorite U-Haul

Rating:

5.0

Would like longer hours

Rating:

1.0

The lock would not come off for self check in. Took an hour to just give me another truck. Did not update the info in the system so truck mileage and stuff did not match. Go to return vehicle and they try to get me to return at another location.

Rating:

5.0

Charity went above and beyond to help us get settled into our storage unit and she did it with a smile. She had no idea how hard my day was, but she took care of our last minute check-in needs with a rare grace and kindness. Her staff clearly appreciate her leadership, and my family did as well. Truly the best experience I’ve had with a storage company!!

Rating:

1.0

When I called to close my unit, I asked about a refund for the remaining month. Samantha said they don’t give them. I called back and asked to speak to a manager, she said she was the manager. I said I would like to speak to Diego Ledezma or Adam Walker, She said they’re going to tell you the same thing. I said that’s fine, I would still like to talk to one of them. I asked her to give them my number and call me back. Charity called me back and was mad demanding that I tell her the situation because if it was about her location she needed to know. I told her I asked about the refund and I wasn’t able to finish because she said they don’t give them and hung up on me. Charity was very rude and unprofessional in the way she handled the situation. No reason to get hung up on.

Rating:

5.0

They are always there to help

Rating:

5.0

Well liked the storage

Rating:

5.0

You have a very friendly and helpful staff. The only suggestion from me is to put someone to answer phones only, even if only part time. The poor gal was helping walk-ins and answering a lot of calls too.

Rating:

3.0

Overall good experience. Encountered a few homeless people camping on 2nd floor and didn’t feel great about that but otherwise fine.

Rating:

5.0

We recently removed all items from this storage unit. Please close our account. We rented a truck from U-Haul for this last move, and received a coupon for one month's of storage for free. Can I apply this coupon for any remaining expense? Lori Weeldreyer

Rating:

1.0

AwfulExperience. I had phone call from someone named charity at your Denver location. I’ve been harassed by this team for weeks and ignored when I attempted to make a resolution. Today they called again hung up on me. I’m not sure what’s going on as I received confirmation that my unit was moved out of. I can also confirm that I moved out in august. I’m a working profesional and don’t appreciate the constant calls and harassment. Charity should not be working there if she can not properly give customer support, speak kindly, and have patience. I plan to share this on other platforms as well considering the constant harassment and rude calls from your team. It’s very unprofessional.

Rating:

5.0

Staff was very helpful in getting me into the storage unit and went out of their way to adjust the size of the storage unit when I discovered I rented the wrong size. Very quick to help.

Rating:

2.0

I had reach out via email on three different occasions to the Uhaul manager as I had signed up for automatic monthly payments but it apparently didn’t go through so I was asking for them to confirm and I never heard back. Tried enrolling again after I received a late charge and I emailed again to confirm my enrollment, again no response to confirm. Two months later I received a late charge again. I also did not receive a reminder email of the upcoming monthly bill like I had the previous month. Overall poor communication, lack of response and late charges that I was trying to dispute but again never heard back from the uhaul manager.

Rating:

3.0

I liked the location of the building but I felt like it was always difficult to get a cart. I realize people probably leave them around the building but maintenance should bring them back or provide significantly more carts.

Rating:

5.0

More available carts to move items around. Kinda of hard to move items when there are 4 other people needing a cart. Overall great storage place.

Rating:

2.0

The downtown facility had a man sleeping on public use dolly Sunday morning when I went to move out. Not sure how he got in, if he was drunk or what. Not very secure.

Rating:

4.0

Office staff was there when I was checking out. No staff was I was checking in.

Rating:

4.0

On several occasions I found doors propped open. The fact that the staff is at another facility made this unit unattractive and frustrating along with the fact there were only 2 carts to service the entire facility. When interacting the staff was great but having to drive 15 minutes over to them, take a bus or walk over to them was problematic especially because that office was always packed serving 2 facilities.

Rating:

5.0

It’s good

Rating:

3.0

The lack of moving carts. There was one flat cart and one 'mattress' cart. At the time of my placement of items in storage, there were 3 other individuals that could've used a cart, but didn't have any available.

Rating:

1.0

0 stars really. Honestly, this is the third negative experience I've had with U-Haul and I don't know why I keep trying. I reserved a truck down the street from me but instead got told the only truck available was 45 minutes in the opposite direction from where I was going, super inconvenient for my move, especially since I only got a days notice since no one called me like it was mentioned. As for the storage facility, there was no communication that I had to go to a separate office to sign paperwork DESPITE a sign on the building even saying I could check in and get my code online. Apparently it was an unmanned facility but there were people in the office who said they couldn't do anything. The lady even hid from me when I knocked on the door! Why are they there if they can't do anything?? The people at the office seemed like they hated their lives and were complaining about their job and manager in front of me. The GM didn't answer their phone when I tried calling. And when I had issues getting into the building, I called the office back and kept being put on hold with no one picking up. I ended up going to another storage facility and moving my stuff in before anyone even got back to me about cancelling.

Rating:

1.0

I was going to try and call in to file a Customer Action Report but it said I was going to be on hold for about 2 hours. Honestly, this is the third negative experience I've had with U-Haul and I don't know why I keep trying. I reserved a truck down the street from me but instead got told the only truck available was 45 minutes in the opposite direction from where I was going, super inconvenient for my move, especially since I only got a days notice since no one called me like it was mentioned. As for the storage facility, there was no communication that I had to go to a separate office to sign paperwork DESPITE a sign on the building even saying I could check in and get my code online. Apparently it was an unmanned facility but there were people in the office who said they couldn't do anything. The lady even hid from me when I knocked on the door! Why are they there if they can't do anything?? The people at the office seemed like they hated their lives and were complaining about their job and manager in front of me. The GM didn't answer their phone when I tried calling. And when I had issues getting into the building, I called the office back and kept being put on hold with no one picking up. I ended up going to another storage facility and moving my stuff in before anyone even got back to me about cancelling. Please get in touch with me to discuss further if anyone actually has a care in the world here because I will not be spending more time trying to get in touch.

Rating:

5.0

Samantha is a treasure as an employee. She was so helpful, courteous, and professional. Totally telling all my Denver friends to rent from her.

Rating:

5.0

I have used U Haul on many occasions, especially throughout my military career. In my past experiences, my service with the company was always about average. I always attribute the integrity of a company by the service you receive from its employees. If employees are treated poorly then so will the service and equipment they offer. That was from like the mid 90's to mid 2000's. My recent experience with U Haul has been phenomenal to say the least. All the from the beginning of my move from Tallahasse, FLorida to Denver, Colorado, this has been one of my best experiences with U-Haul........ever!!! To the crew at U-Haul at Florida State University to the crew at U-Haul Moving & Storage at Mile High Station, sorry I can't remember names but you know who you are...thank you for a wonderful experience.

Rating:

5.0

Your company takes the hassle out of moving. The truck was in excellent condition and the ease of returning the truck 24/7 was ideal. I will definitely recommend you to anyone moving. Oh receiving the month of storage free is perfect. You guys thought of everything.

Rating:

1.0

The storage unit was locked. I waited 1.5 hours on hold. Nobody responded and I was billed excessively..

Rating:

2.0

My experience was frustrating every step of the way. The office is on a different site than the facility, so getting my documents and locks was annoying. My unit wasn’t unlocked for me the day I moved in (even though my rent started that day) so I had to park my moving truck on the street and unload everything the next day. Even then, the unit wasn’t ready in the time frame they promised. However, Diego was very nice and was able to unlock it for me once I was there. Also, there is no way to get access codes other than going to the off site office. They don’t give these out over the phone even with multiple types of ID verification. There is also only one elevator in the building, and when I moved in another renter had totally blocked the elevator with their stuff and I had to wait an hour and a half to move my stuff in. I tried calling to see what could be done about this, and there was nothing they were willing to do. They wouldn’t even notify the location manager to inform the other renters of elevator courtesy. I will never get a storage unit from UHAUL again as my experience was less than satisfactory.

Rating:

1.0

the way that i was forced n nn j my b n leave my storage unit after being with you guys for almost three years came to me a an extremely inconvenient and unexpected time. on the other hand when it is all said and done i was ultimately responsible forneneyebrrb

Rating:

2.0

I reserved a unit on the first floor with specific dimensions. I was given a unit on the third floor with different dimensions. The freight elevator is not as convenient as a normal elevator. That inconvenience causes people to leave it open on the second and third floors rather than closing it for others to use. Forcing the use of multiple keypads multiple times creates multiple single points of contact that people have to use making it easy to pass germs or viruses. Giving out key cards would be better. Requiring people to go to the storage facility customer service center in person to close a unit at move-out is unnecessary. It should be able to be done online as well.

Rating:

2.0

Uhaul treats x-employees like crap. Had to call the police twice on staff due to harassment.

Rating:

2.0

I reserved a unit on the first floor long before the rental date. When I got my unit assignment on the rental date, I was told the only unit available close to the size I reserved was on the third floor. The floor difference is a huge inconvenience. The freight elevator is not easy to use and it is even worse if more than one party is using it. The doorways are not tall enough for all mattress sizes when using the mattress cart forcing you to move the mattress without a cart.

Rating:

1.0

From the beginning there were issues with our unit being locked and us unable to access it, access hours changing (randomly no longer 24hr), lack of communication on all those items as well as on simple things like the specific type of locks we need. Nearly impossible to get through to the office, when we did we got different answers, and the main customer service line takes ages.

Rating:

3.0

Thank you

Rating:

3.0

something did leak above my unit and I didn't know til I moved out and did do some damage

Rating:

1.0

This experience was the absolute worst. First off, there’s no one on site. Showed up to only have to go to a different location to check in and then go back to the facility. Not to mention that the phone number for the manager goes straight to voicemail every time. When I arrived to check in the 5 people at the counter just stared at me and didn’t want to move from their seats at all and offered rude and terrible customer service. When I got back to the storage facility, the main door was broken and we had to use a tiny door way to move an entire house worth of furniture. I will never use this Highlands locations or Lower Colfax location ever again. Please be warned and don’t waste your time here. Try every other location before wasting your time with this one.

Rating:

2.0

Too many issues, from move in to move out. From cracked out addicts on the front stoop, to the room being double locked when I moved in so that I couldn't access the room, to my pin code randomly being locked out twice disallowing me access, to the 24 hour access not being 24 hours at all, to the lip in the elevator causing issues upon load in and load out, to the price.

Rating:

1.0

I will be sending my invoice along, shortly... Surely, that will be the end of the matter?

Rating:

1.0

I was supposed to get a month free and still got charged. When I got to the facility, the code to get into the facility didn’t work and I had to pay my moving crew to sit around and wait.

Rating:

1.0

Nothing about this rental went smoothly or was convenient. When we showed up to the unit during operating hours there was no one there to check us in or assign a unit even though we had a reservation for the move in day. We had to sit on the phone with customer service for 20-30min until we finally got ahold of someone to help us. Even then we were told to drive to a different location to check in. However they still had to send someone over to our location to unlock the unit for us. We waited for at least 30-45 minutes for someone to show up and take the lock off. It is frustrating to have everything booked well ahead of time and be told that we can handle everything from the uhaul app and then have to jump through hoop after hoop to actually get what we need. I sat on hold many different times in attempt to find someone to help once the app and online systems were not working. I will be incredibly hesitant to ever rent from uhaul again because of how difficult this experience was.

Rating:

1.0

The management is very poor. The way they went about everything at the end, was terrible. Someone needs to step in, and resolve some issues. I have never been treated so poorly by two facilities at once until I rented from this U-Haul. I have to give a major shout out to the maintenance man (I believe his name is Jessie) He was absolutely incredible, and did everything he could to help me out!

Rating:

2.0

I arrived at the storage unit at 3:00. Hours were not listed but staff had already left for the day. I had to go check in at another location. They said they wouldn't be able to open the unit until the next day. This cut in to my 30 days of free storage and threw off all of my moving plans. It was not communicated clearly that this could happen.

Rating:

3.0

Overall service was good but I did not like the fact that all kinds of stuffs were being onloaded and offloaded in the storage facility. I was scared of bugs from the looks of the stuffs that were being moved in and out. It could have been because of the location of the facility.

Rating:

5.0

Great staff and very professional !!

Rating:

1.0

Terrible terrible situation- my unit was taken out of the system even after a full payment and a specific email

Rating:

5.0

Jesse was very helpful and patient and helped me find the perfect unit for my needs. Everyone was very friendly and I am really happy with the facility and the staff.

Rating:

2.0

Was told somebody would come unlock my unit, nobody did. Had to wait overnight when the truck was due back at 9a.m. Then had to go buy a new lock for the truck since my stuff was gonna be in it overnight, and the uhaul brand lock that I bought for my storage unit didnt fit on the truck. All the employees that I talked to were nice and it was probably a scheduling error or something but still very inconvenient.

Rating:

1.0

Nothing but a bad experience all around unfortunately - Horrible customer service, very difficult to get problems addressed, and oh boy were there problems from day 1. Had my account on autopay, but kept getting late payment charges, customer service was impossible to get ahold of to address the issue that happened months in a row despite me addressing it. Awfully run place, perhaps just understaffed.

Rating:

5.0

thank you for all you do

Rating:

4.0

Only having one access area/dock is not convenient at times and it can get crowded and you have to wait

Rating:

1.0

When arriving to use storage facility first the code I was provided didn’t work. When I called I was told to hold while the woman I spoke to would get me a new code. She left me on hold for 17 mins and never came back. When I called again I was told the system was down so codes weren’t working and I couldn’t be issued a new code because the system was done and that it would be til tomorrow til you were back online so there was nothing they could do for me. When I asked if I could speak to you, Diego, she said you’d tell me the same thing. So I had just driven from NY, arrived in inclement weather and was just told sorry, nothing we can do. Even though I had already been charged. So to say the move in process went well would be a gross understatement. We were finally able to get the in the next day without any help or follow up from U-Haul.

Rating:

4.0

Facility was great, but of the four times I went to my storage unit there was no one in the office even though it was during office hours. But, that's my only complaint!

Rating:

1.0

went to my storage unit to move in and COULDN'T move my stuff in because UHAUL had a padlock on my unit making it inaccessible to me to move my things in. so i waited on hold for an hour to speak to someone to help me and by that time FINALLY came, my phone battery was on 1% and I had to load all my things BACK into my car, drive to public storage accross the street to be able to store my belongings. this was a horrific experience and I would not recommend uhaul self storage to anyone. what an awful inconvenience this has caused me. wont be doing business with uhaul anymore due to the lack of customer care.

Rating:

1.0

We were told by staff that at an office location that they would meet us at the unit at a different location in 10 minutes to deliver the lock we purchased and show us around. This did not happen, they did not answer the phones, and we waited for hours before giving up and leaving. You suck.

Rating:

3.0

Everything has been great, until I met Kelsey... ask to read her “hollow” apology and my reply to it, if she’s unwilling to shared; I will.

Rating:

4.0

There was no mention it was an “unmanned” location when I booked it! Thankfully there was a very helpful young man there who came to our rescue

Rating:

1.0

I tried renting at Highlands. I did not realize that this is an unmanned facility. I rented on December 23rd, and could not access my unit until the 26th. It was confusing to get in, no one was there to help, and it was a major pain. The only reason I went forward with the rental is I had no other choice. I would not recommend this facility to a friend.

Rating:

1.0

Diego and Kelsey were both very rude individuals they could not get my storage locker number right and then I was locked out for non-payment when I was current. I would not recommend anyone ever to rent from this place.

Rating:

3.0

There is no air condition at the facility. Made moving my stuff out exhausting from the heat. Also Uhual has the worst customer service. There isn't enough room to write all the bs ive had to deal with over the phone the last few years. And im sure no one will contact me to fimd out what my exoeriences were

Rating:

1.0

Very misleading information! Amanda, who I believe is a manager at the lower west colfax was beyond rude and we are going to transfer our belongings to another storage facility other than u haul because of it.

Rating:

2.0

I do not mean to berate or malign; After moving from B60 to B42 it became apparent both pins stabilizing the door’s “axle” in place, of unit B42, when it threw screws at me and failed opening. I was given use of B52 (that was awesome, thank you!). I’ve had my entry code lose it’s 24hr access, twice, and my code all-together disabled numerous times, but I believe that should be over with all the shuffling about?

Rating:

2.0

The front sliding door was broken at 4am when I arrived making it scary to enter and made me very worried about my things. When i called to report this it seemed the staff was very unconcerned by this issue.

Rating:

3.0

There were no moving carts available when I arrived tat about 3pm on Thursday July 2. I had to wait and then I had to borrow one from someone else that had two carts a regular cart and a mattress cart only. They gave me the regular cart which I gave back to them when I was finished my off loading. No one was at the facility and I did not know what to do with the 5x8 trailer I just left it in parking lot. I hope it was not damaged or taken in the absence of anyone from Uhaul there to take possession of the return.

Rating:

2.0

First, the worst part about this place was the fact that you could never get a hold of anyone when you had an issue. The main office being located at the mile high office is a huge inconvenience. Then you have the lack of parking at the facility. The loading dock is horrible to utilize for unloading. Over-priced dumpster usage fee. I mean $50 for 3 days is a bit much. The units are poorly lit and it makes it difficult when you can barely see because there is no lights in the units themselves. And having to sign in twice just to get inside was annoying. And was for nothing since it didn’t stop people wjo were not supposed to be inside from getting in. And apparently one of those someones tried to break into my storage unit and I was never notified. I had several issues and trying to reach a live person on the phone is nearly impossible. Why is there an office but no one working it. I hope that after this move I will never have to deal with U-haul ever again.

Rating:

4.0

There was no one in the offices.

Rating:

1.0

Horrible experience. I will encourage anyone I know to never use a storage unit at this facility. Literally every time I went there were issues. Elevator broken. Keypad not working. Locked out of my unit. Zero customer service. Nobody answers the phone or will call you back. Awful place and glad to be done with it.

Rating:

1.0

Having a loaded trailer was a huge headache. The loading ramps were too low for any of uhauls trailers and for heavy objects like my toolbox and it was even empty. The one spot to back up is at a hard pitch due to the gate on the side.

Rating:

5.0

My only complaint is I had to literally walk in the office to have them open the load and unload door. If it’s 24 hour access I shouldn’t have to ask for it to be opened.

Rating:

5.0

Excellent service and professional staff

Rating:

5.0

None

Rating:

5.0

The on-site staff was extremely helpful.

Rating:

3.0

Amanda was always helpful when I had a question or needed help. This facility is convenient for downtown dwellers.

Rating:

1.0

Attorneys and Police will be in touch!. The one man there this past Monday, I'm looking into pressing charges against good for kidnapping because he locked me in my unit.

Rating:

4.0

It was a bit inconvenient that I had to go to another location to sign up. But one I got my storage unit, the gentleman watching the facility was very helpful.

Rating:

4.0

Everyone was very nice and helpful Thank you for your kindness and thoughtfulness!

Rating:

4.0

Thank you.

Rating:

5.0

From check in to loading unit, staff very efficient and professional. No complications. Would recommend.

Rating:

1.0

My lock was on a extra 2 day and couldn't move in right away like the online thing said and also got 24hr access removed from my account with no reasons as to why it was removed

Rating:

4.0

A clean facility and there was a staff person who was helpful on 2 visits to the storage units.

Rating:

1.0

Very rude people, no help at all. Expected way more, but got way less.

Rating:

1.0

Didn’t unlock our unit, causing our return if the trailer to be late. They attempted to charge us for an extra day to which we fought. We had to go with a different company for storage.

Rating:

1.0

Rented the unit and they never unlocked it! Drove a trailer all the way there, so glad we went to find the unit before we began unloading! They couldn’t get ahold of anyone to come unlock it!!

Rating:

4.0

No office on property is not good. Loading dock not a good height for u-haul trucks. But it is a clean facility and staff member Keith is very helpful and professional.

Rating:

5.0

none

Rating:

3.0

It’s sketchy really worried about being there by my self my girl said issues hard really to have a dolly car ? have 2 for bed & only 1 flat to use whole facility Elevator sucks 200 words.

Rating:

1.0

Elevator not working on moving day

Rating:

3.0

Overall good experience.

Rating:

5.0

Easy access. 24-hr.

Rating:

3.0

Doors were locked 24/7, but were usually propped. Although staff were supposed to be present, I never saw any on site. All told, a little creepy. But, I had no problems.

Rating:

5.0

Good place. A lot of place to maneuver with your stuff, large elevator, moveing carts are waiting at entrance. No complains.

Rating:

5.0

Would come back

Rating:

5.0

Wonderful customer service and clean facility

Rating:

5.0

Great service

Rating:

1.0

Absolutely terrible experience! Spent half a day driving back and forth between the office and storage location trying to get access code to work. After 4-5 resets on my code, finally had to cancel.

Rating:

2.0

Aaron at mile high was really helpful. The girl I booked with over the phone was clueless and did everything wrong which made me nervous. Wish there was a better/bigger dolly at Lipan st. storage.

Rating:

5.0

Brian was always so kind and helpful

Rating:

5.0

Everything was good - the process was smooth and explained very well!

Rating:

3.0

Blah

Rating:

4.0

Great location, good storage space. Very clean.

Rating:

5.0

Received excellent customer service . Store was very clean. I hihhly recommend this location.

Rating:

1.0

I was told by the guy at the front desk that this was a 24 hr. Access storage..... Well I can get in right now.

Rating:

5.0

Everything was great and having the carts there was super helpful!

Rating:

1.0

Attends were not available during posted hours. Couldn't get ahold of anyone local to help me with move in & directions & online services didn't adequately provide me with move in procedure.

Rating:

1.0

I never found any attendants even during posted hours. Kinda dumpy place .

Rating:

4.0

Everything went smoothly with my stay with this Uhaul facility

Rating:

5.0

They were so amazing and helpful.

Rating:

5.0

Great facilities and customer service!

Rating:

3.0

Not enough moving carts for a facility that large. Card reading system is a joke. Sometimes it works and other times not. Customer service call in set ice are no help at all.

Rating:

1.0

I was rented 2 storage lockers on the second floor. The associate failed to inform me that the elevator was out and I would not be able to move in. When I checked the lockers 1 of them had a lock.