The location was fine. The pick up and drop off instructions, however we're not clear and resulted in my waiting for an hour to verify my ID. Please send the steps in advance so people can be prepared.
Trailer Rental & Towing in Denver, CO at U-Haul Storage of Highlands
Moving to or from Denver, CO? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Denver, CO 80211 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Denver, CO
Cargo trailers in Denver, CO are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Storage of Highlands!
Utility trailers are perfect for towing large or oversize cargo in Denver, CO 80211. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Storage of Highlands provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Denver, CO and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Denver, CO online today!
Trailer and Towing Supplies
Contactless truck pickup worked very smoothly. My only critique is how long the process takes. Also the truck I had needs it's E brake serviced. It's about to fall off.
Your website capacity to support ANDROID appallingly bad. I wouldnt have been able to complete my rental without a friend who had an android. Cost us an hour and half of time and STRESS. Creates a BAD customer exp.
Wonderful, quick and easy!
Worst experience renting ANYTHING EVER - next customer? I don't know, maybe don't outsource your CS reps to India and deny people pickup? WHat a fucking joke
I wound up spending over $100 to have a van for 4 hours - not ideal. Highly doubt I'll be doing this again. Mobile pick up is a bit of a hassle. I was on a tight schedule; come to find that they need to contact another person as backup before you pick it up. Had I known it would be such a process, I would have gotten there much earlier - instead I used up about 20 minutes of my reserved time. Had to end up extending the reservation, so they charged me for two reservations! Then come to find that the gas must be at the same level you started with when you return it or you're fined $30, so I tried to refill it - accidentally overshot and would up buying them some gas! (Of course you don't get reimbursed for that)
I did not receive the lock-box code again upon returning the keys and no indication when picking it up that I needed to save the code as I would need it later. This led to an additional 20 minutes standing in the cold waiting on hold with customer service.
Uhaul was not ready for pickup at 8 am because our order was changed to in person only. I had to wait around for a half hour while figuring that out until someone came.
So easy! No improvements necessary.
Sign in for pickup didn't work on 2 out of 3 phones that I tried. Customers should be warned that it can take up to 30 minutes after finding truck to be approved.
Self check in process is a joke and took far far too long as I stood outside in the cold waiting for someone to review the file. Providing two alternative contacts is just overkill and a waste of time from all parties.
Websiteat one point said click here then ssid page not found
It took us over 45 minutes to get our truck after hours. It was incredibly frustrating.
No instruction about using the app prior to arriving to pick up truck. The email I received said to check in early online to make pick up much quicker, it said I would need a smart phone and to sign in to my account and click on pick up truck. When I arrived to the pickup location, I followed the directions in the email. My rental was switched to â€œhand deliveryâ€ and it said I needed to wait for the location to open to speak to an associate at a location that isn't even open right now due to COVID. Call the number taped to the door for the general manager for that location, no answer and still never heard back. On hold for 45 minutes with the uhaul general customer service so now I'm going on an hour late start moving out of my apartment. Finally get ahold of someone and they tell me that since I didn't download the app that's why I was switched to hand delivery. No one I talked to seemed to know this location was even closed at all. Finally, I go to drop the truck off that evening, get back on the app to check out, gives you directions to take pictures of the cab, odometer, etc. It told me to enter in the mileage as well, once I did that it said that I couldn't enter a lower mileage than what I started with. I couldn't drop the truck off without checking out, so I had to call customer service AGAIN. This guy also didn't know that the store was closed indefinitely because he told me I would need to cal them the next morning. I ended up having to email all the check out pictures to his email. After 8 hours of moving, was hoping I could just have a quick easy experience especially after what happened that morning. Received my invoice today, and they changed to mileage I drove to a higher number, even after I sent a picture of the odometer when I returned. Wouldn't use uhaul again. Very poor communication and no organization at all.
Upon arrival for pickup, I was unable to click through the self reservation. After calling customer service, I was told by the representative that the person before me failed to return their truck. While the representative was very helpful on the phone, I wish I would have been notified of the issue. When I returned for drop off, there was no key drop box in sight. The self reservation never instructed me where to drop off the keys. After waiting on the phone for 1 hour and 2 transfers the agent was able to provide me with a code for the lockbox. The truck was great however the pickup and drop off experience was frustrating and inconvenient.
No one on site. Storage is horrible and hard to get your stuff in. It's a 5ft loading dock so getting anything heavy up is nearly impossible. No drop box for keys. No customer service available, Diego doesn't answer phone
During the return process, I was taking the requested pictures (gas, interior, exterior, parking, etc), and it kept kicking me out of it and making me restart. The return process took me 30 minutes, which sucked.
Ensure that you communicate to create an account and preregister for contactless pickup beforehand. I called the night before and was not told any information regarding this and it delayed my pick up almost 30 minutes trying to figure out how to obtain the key, determine which truck, etc.
Picking up a truck online took forever. It's the worst system ever. It took us 50 minutes just to get the truck and customer service had a 20 minute hold to talk to someone then I got transferred 4 times until I actually got help.
I had a really difficult time with U-haul and I'm not sure if I would use the service again. I requested U-haul for 8:00 am on 07/19/2020 and I got an email conformation that I was all set. When I got there the app wouldn't let me retrieve my U-haul and there was a sign on the door that this location was closed. Someone was there before me and had the same issue and let me know we had to go to another location. All other locations were not open until 9:00 am so I had to wait an hour before I was helped. Once I spoke to someone they told me I had to go back to the original location to pick up my U-haul and they sent me a text message to retrieve the U-haul. No explanations was given as to why I didn't get this text originally at 8:00 am. By the time everything was done I didn't have the U-haul to 9:30 am. This whole experience was very frustrating.
After driving the truck from where I picked it up to where o was loading my things, some sort of oil or rust water became apparent in the truck bed. I tried to call the store to let them know and after waiting on hold for 15-20 minutes, the dial picked up and then I was disconnected. I will be extremely disappointed if I receive a cleaning fee when I tried to report this issue from the beginning.
Very Easy to get and return the van
Although I understand the importance and necessity of the contactless/app use for pickup & drop off, the entire process was much more complicated and unsatisfactory than my previous uhaul experiences. When I went to pick up my truck, I was having issues attaining my assigned truck via the uhaul app and the customer service individual I spoke to insisted I get off the phone with them because they needed to â€œspeak with other customersâ€ before I felt confident I'd be able to complete the online process. When I went to drop off the truck, there was no designated â€˜return key' box, requiring me to once again call customer service. I spent 45 minutes on the phone with 4 different individuals in order to obtain information as to where to leave the key to the truck. I fully understand these are weird times for everyone and we all need to adjust, but on moving day I hope that the easiest part of my day is attaining and returning my uhaul. I hope that my troubles can lead to other individuals and families experiencing a much more smooth process in the future.
The reservation process was bad. It wasn't explained to me over the phone that when I said I wanted to pickup at this location it was only my â€œpreferred locationâ€ and it then gave me a location that didn't work. I had to go in and change it to what I wanted after. And then the app wasn't working and I wasn't able to pickup the truck on time.
Once I had the truck, the process was great. But here's the thing: the whole "verifying" process while you're sitting in your hot car outside the truck is absurd. WHY can that not be done ahead of time. I sat in my car for 40 minutes while a UHaul customer service rep called my different friends to "verify" me in some way? Why could that not have been done ahead of time. I was on a time crunch. I assume most people are when they move. It should be as seamless as possible. The entire verify process should be done prior. When I arrive, I should have my code on my phone for the truck padlock and just be able to GO. Just my thoughts.