Very nice
CAROL PCustomer Reviews for U-Haul Storage of Lake Oswego
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attention: The e-mail vulloa@yahoo.com does not belong to Victor Ulloa Ávalos, it belongs to me. Thanks
VICTOR UI've had several visits to this location over the last year or so. The staff has always been friendly & very helpful which I really appreciate. I also like the security measures in place. It seems very secure to me.
JAMES K | First ImpressionsI had an absolutely amazing experience moving cross-country with U-Haul. I wouldn’t change any aspect of it.
Kathryn EAlec, the manager at the Lake Oswego location is such a pleasant person to work with. He’s kind always has a wonderful smile and helps us with all our concerns. I also think Lori who works there such a treat, friendly and kind. This has to be the best location around for storage and interaction with the employees.
JOHN EThe delivery women were fantastic, cheerful and helpful, and responsive to my concerns. They came on time to drop off and deliver and were sensitive to the HOA restrictions for our townhouse community and helped work through them.
Ron GThe staff was very customer service oriented and they did a great job of giving me all the information I needed to get my items to Phoenix . I have used your services twice and have had a great experience both times.
Marty SStaff is friendly and helpful
DAVID MThe only thing I would change is you held my container for a week in Ocala , I asked if you could deliver it sooner , I was told no, which meant I had no bed to sleep on for a week just saying, other than not understanding that very satisfied thankuou
Stella OThis location has had so many managers it's had to count them and all have been bad except the new manager and one other one. Please try to keep this manager
HAL KI rented an RV space. The space is next to a wood storage shed the has been there for many years. There are piles of garbage and old tires all around the shed. Much of the facility is filled with old junk vehicles. This facility is a junkyard. I was told electricity is available, but it not.
bob M | First ImpressionsThe agent who set up my rental was very inexperienced and had to start with entering my data three times. I spent almost 30 minutes standing at the counter getting the rental set up. When returning the trailer, I only found one person inside and he said "just leave it and we'll email you later." I asked if he wanted to check for damage or anything, and he said no. Nobody wanted to even look a the trailer when I was returning seems a little sketchy. I took pictures in case I was charged for damage after my return.
STEVEN SThe staff was very helpful in both picking up the trailer, connecting it to my truck as well as dropping it off. The location was very convenient, clean and impressive operation. I would definitely recommend them for any kind of moving needs.
MOHAMMAD MCustomer service was excellent!
DENNIS MAlex, the customer service representative that helped me, was great and this location was very busy when I arrived. The non-stop questions from the out of state customers were answered and I rented my trailer quickly. I will return to this location and I would recommend it to others. I only rent trailers, not the moving trucks since I have a 4runner and just tow one of your 5' x 7' trailers when I need extra space to haul things.
JOHN TThe original vehicle had to be swapped at the rental location however, the rental agreement was not updated and there was confusion about how much gas needed to be in the tank once it was dropped off. We were charged $21 extra due to the dealership confusion.
JOHN CI was given a discount to return the rental to an alternate location and was charged an additional day (almost $100). The discount and time period of the rental was not explained or clear. Don't take a discount if it's offered, I learned the hard way.
CHRISTOPHER THave used this location several times. Everything always runs smoothly and all the employees easy to work with.
Doug SStaff is awesome! Especially Alec.
PAULA B | First ImpressionsI was unable to drop off the truck as I fell ill. My daughter ended up dropping off the truck. She was encouraged to not wait for a printed receipt because it would take too long, so a receipt would be emailed. There was no communication as to final mileage and gas meter. Basically, we were charged extra $60 for gas refill, yet there was no indication from truck return that this was going to happen. My daughter is only 22 years old and didn’t know the process. I would not have had this happen if I were there. Poor communication led to extra charges.
Steve HThe guys who work here are very nice and make the rental interaction comfortable. I will recommend this location to my friends.
SCOTT MIt felt like the heat was on all the time. Very stuffy
Jamie B | Overall ExperienceEverything went smoothly. No change needed
JEFFREY HShae provided excellent service and answered all our questions. His knowledge and speedy response helped our move run smooth. Mike was great too! Really appreciate the flexibility.
Antonio BWe like this Uhaul location.
KATHLEEN EBoth Alex and Luke were very helpful and made sure I was taken care of . Thanks guys
kathi h | Overall ExperienceGive them some kind of appreciation 🎁 gift.. The representatives did everything right and courteous...jobs well done 👏🏾 ✔️ 👍🏿
ELROY BExcellent customer service in Portland and Bowling Green Kentucky.
Gabriel OThis has to be the Best U Haul. Easy to park, clean, prompt. What more can you ask for. Thanks
JOHN RThe gentleman that assisted us initially was very helpful.
LINHART D | Overall ExperienceThe whole experience from start to finish went perfectly planned. I’ll have my third U-Haul box order next month to complete my out of state relocation.
Michael MFriendly and helpful staff and my truck was clean and ready to go when I arrived. No issues with pickup or drop off and prices were as stated in the contract. Thank you U-Haul and staff!
HENRY LFriendly, knowledgeable staff and cleaner and brighter location than most!
Chelan HNo issues
MILTON PPrice was extremely high for trailer rental one way. Needs to be considered
SUSAN BGreat customer service. Quick and easy! Thank you
ANDREAS PThe employees were incredibly friendly and helpful, thank you!
NICHOLAS MVery friendly service people and the app worked great. Truck was clean and the return was easy too. Great overall experience. Will do businesses again with them for sure.
Henry LNothing. Great experience. Fast. Efficient. Good prices. Nice staff.
TRAVIS YGreat customer service
LAUREL CI had several issues with this facility. I had many issues with fees and felt like I had to diligently watch my bill each month to ensure they had not tacked on fees. Ultimately I left because it felt my business was not valued. I had planned to stay indefinitely (my company pays for my unit) and I could no longer trust that they would accurately bill me each month. The last straw for me was they raised my rent.
NICHOLAS G | Overall ExperienceThe guy who helped me was great. Quick easy process.
EMILY OThere is only one reason I would not recommend or return to your facility (Lake Oswego U-Haul) and that is Malik. He was rude when I called in to check the scheduling for my vehicle. He gave me incorrect information and when he finally realized he was wrong there was no apology no lightness in his behavior. Unfortunately, I will never return to your facility because of him. What a shame because everyone else was great.
KATHRYN CVery helpful, courteous staff. Quick check-in and out.
GARY MGreat service and execution
ROBERT WGood overall experience. Staff was helpful and engaged in the entire rental process. Keep up the good work.
JAMES BMirrors were out of adjustment and not adjustable, especially the right side mirror. Inside of windshield needed to be wiped.
ALAN RThis was a very good experience.
Nadine BVery helpful staff made everything so easy!
MICHELLE SNeed to go back to 24 hr entry sometimes these hrs are not convenient for me
ROBERT M | First ImpressionsCheckin and return were a breeze. My experience was superb. Will definitely rent again from this location.
TREVOR WPeople at store were great—very helpful! Process was smooth. Store had reasonable prices for supplies. Thank you!!!
CAROL SProvide the truck reserved, don’t say “all we have are 26 foot trucks for the same price “, when you show up to pick up the truck reserved, be honest with your customers, say we don’t have any when making reservations.
DOUGLAS JGreat staff! Thanks
MATTHEW CI’ve been a u-haul customer here for a long time and I love the excellent service and professional, caring staff. They are all so helpful and easy to work with. I definitely recommend this u-haul. It is well-run. Kudos to the manager!!!
CYRENE QThe staff was extremely helpful and got me on my way quickly. I’ll definitely take my return business to this location. Thank you.
ANDREW MPerfect.
MARIE SExcellent communication and very friendly staff. Would recommend the service. Thank you!
Ariel PCustomer Service Agent was great, both getting and dropping off the truck. Was super fluid and efficient.
Jeffrey WThe overall condition wasn’t verified properly
MARK ERental straps should have been available.
ANDRE CVery well maintained and the staff are awesome 👏
Susan H | Overall ExperienceFriendly and helpful team!
ADAM WThey provided very good customer service.
Jorge SGood experience with the face-to-face folks at check in and return. The website would not allow me to select desired return location. At check-in, the clerk said “just call the 800 number to set up that return location.” When I called, the agent said that my desired location wasn’t accepting returns because they were full. Had to drive 5 miles away. Can’t they hire some people to move equipment around!? This was after I had agreed to tow a car trailer to destination for $50 discount. Won’t do that again.
Rich KExcelent customer service all personal are wonderful thank you for your hard job and atte toon to customers 100% great place and personal
ELIZABETH M | First ImpressionsAbsolutely the best facility AND STAFF and I've done a bunch o storage over the yrs. Ya'll ROCK. HIGHLY RECOMMENDED!
Ron K | Overall ExperienceMalik was very professional and answered all my questions.
Connie R | First ImpressionsMaleek really helped us out when we were in a bind. Highly recommend this facility because of him!
LINHART D | First ImpressionsExcellent staff. Everyone was polite and helpful. I’ll be back soon to rent a trailer.
DAMON S | Overall ExperienceFriendly and knowledgeable staff. Clean and well organized facility. Absolutely five stars!
Grant W | First ImpressionsAt the beginning I tried to get the first month free because of renting 2 trucks prior the same year. It said I qualified but your place online would not process it. You turned out nice so I didn't give a lesser rating but I really should have because that was wrong. Take care.
Sarah L | Overall ExperienceWith both phone and in person experiences, I was greeted by very kind and helpful staff! Just way above expectations. Really appreciated their help.
BLANCA Q | Overall ExperienceLocation is fantastic. Clean and secure. The drive in building is great during all kinds of weather. The staff are all 5 star in my book. The new general manager is doing an outstanding job.
Tomas C | Overall ExperienceBesides the fact that we needed to have our belongings in storage for over 3 years, storing with this location of U-Haul gave me peace of mind that our units were safe and well looked after. The facility was always clean and the staff were always friendly. The only downside I experienced was that the units didn’t have their own light source, which meant you needed to rely on the hallway lights to see in your units. Those lights were motion activated so they shut off after a certain amount of time. I’d need to go down the hallway to the nearest motion activated sensors to get the light back. Otherwise it was not totally dark, but very dim. I would suggest you keep some camping lights there for when you need extra light. I would not hesitate to rent from them again if needed. (also met my moving guy there, 503Moving… I highly recommend Larry and his guys)
lori s | Overall ExperienceLuke was extremely helpful and made sure everything went smooth
kathi h | First ImpressionsGreat people
Karen Y | Overall ExperienceThe facility is always clean. Can't beet loading and unloading in a dry, covered area. I wouldn't go anywhere else!
James L | Overall ExperienceI will give Mark 5 stars for is kindness and help while I was renting there. But for upper management the worst customer experience you can have. My unit was outside secured with two locks and in the middle of the day during business hours a thief was able to grind off two locks and enter my unit and steal thousands of valuable stuff. Please note this took over an hour for him to grind off the locks all caught on camera. Never once did anybody in management reach out to me and offer any solutions. I do not blame the store management because they are controlled by upper management who is clearly not concerned about a customer experience. I’m sure the theft that occurred on my unit was a one off but it says a lot about a company when they just say sorry and here is your nexts month bill. U-Haul you are better than this. And yes I have the police report and the recipients of all that was stolen in excess of $10k.
Robert R | Overall ExperienceVery helpful and knowledgeable staff
Vasken A | First ImpressionsCounter staff and service technician were amazing and got my vehicle tow ready quickly and at a reasonable price.
AARON L | First ImpressionsVery clean and safe place
Tomas W | Overall ExperienceU-Haul storage of Lake Oswego has very helpful staff and nice facilities, will definitely use them again at out next opportunity!
Diego L | Overall Experiencewe have used the facility three different times - every time has been great
gary s | Overall ExperienceThe best !!! Thank you MARK ‼️
Manuel M | First ImpressionsOh they have not only had litterally everything I needed they were so patient , so kind and just made me even more excited to fulfill my move here in Oregon ! I love them and will go to this facility only ! Thank you all for EVERYTHING YOU GUYS DO AND GO THROUGH DAILY!
Mallena G | Overall ExperienceThis is a great storage facility. As part of the overall service center, it is convenient for pickup and drop-off of equipment and moving supplies, and the staff is always pleasant and accommodating. I have rented trucks and trailers on virtually dozens of occasions here, and have used the storage facility three times now. It's a tough business to run, but these guys have done a great job keeping it as easy and user friendly as possible. Well done! (And I never write reviews...)
Lindsay G | Overall ExperienceExcellent life saver this was a last minute need I got U-Haul and storage in an hour online at 530 am. Thanks you guys you saved my neice
Christina M | Online Move InLove Mark he is always so very help. Thank you Gyla
Gyla B | Overall ExperienceThe reason for my low review is that I was double charged for a month, and still have not received a refund.
Eileen W | Overall ExperienceLuke was very nice and helpful and had patience with me.
Erin N | First ImpressionsMore than half the time it seems you are understaffed... it's a challenge I know but usually able to wait to get the excellent service
Brent H | First ImpressionsReally appreciate the space
David H | First ImpressionsThe staff was always extremely helpful and courteous! Cleanest facility I've ever seen. I will be back when I'm in need again definitely.
LUIS J | Overall ExperienceI have used this facility for storage and moving needs for the past couple years. It is exceptionally well run and all of the staff are friendly and helpful.
Alyson M | Overall ExperienceIt's like, hospital clean.
Matt M | Overall ExperienceSolid Brand. Can't complain.
Simsun S | Overall ExperienceThe place is very quiet and clean. Maps on the wall helped us find our unit the first time. Lots of carts available at all of the entrances. Really easy to get into our unit and the lock was provided. The person behind the desk was helpful and answered all my questions. The staff were all relaxed, friendly and helpful.
Houn E | First ImpressionsMark was very helpful and went out of his way to make sure I got my trailer stored and he even waited around to make sure I didn't have any problems with the gate
ryan m | First ImpressionsFirst class cleanliness, security, and ease of use. A ran5aetic storage experience in every way.
MICHAEL J | Overall ExperienceTomas the assist manager is the only one that it nice and knowledgeable... the GM Aaron is a jerk and needs to jump off the pedestal he has put himself on.
shawnna k | Overall ExperienceThis is the best storage facility ever! It is clean, accessible indoors by car. The staff is efficient but laid back and friendly. The only reason I didn't switch is that I need a garage type door on the storage unit itself for my stuff.
Karol B | Overall ExperienceThe employees were especially helpful and friendly.
SHANNON A | Overall ExperienceThank you for all the years I stored with your facility. Thanks for assisting with getting access to my unit so my friend & crew could move me out.
Janet M | Overall ExperienceThe staff was welcoming and very helpful.
brad n | First ImpressionsAaron and his staff were amazingly helpful with my entire move process. The truck was ready at 7AM. They had my Ubox out and ready when I returned and they moved it as needed to make my loading process much easier. They made a stressful moving day much easier and saved me a few hours by being so efficient. An amazing group of people who care.
Robert S | Overall ExperienceFriendly, fast service. Reasonable rates and super clean.
Matt M | Online Move InStaff is awesome! Facility very nice!!!
christina k | Overall ExperienceThis is a great facility. Everyone is intelligent, organized, helpful, and patient. U-Haul is a good solution for the stress of moving and storage.
Jennifer G | First ImpressionsNo my move out date was on 4/25/24 and I was still charged. I’m not happy about that.
Brandy T | Overall ExperienceI and several other people managed to arrive at the same time. With only one agent who took time with each customer, it was frustrating to wait so long. Still, he gave me excellent, patient service.
Karol B | First ImpressionsEVERYTHING WENT VERY SMOOTHLY. tRUCK RENTAL AND STORAGE RENTAL AND CHECK OUT WAS EFFORTLESS. bEST EXPERIENCE AT A UHAUL FACILITY EVER. LUKE WAS EXTREMELY PROFESSIONAL, THOROUGH, AND POLITE. HE'S A KEEPER. THANK YOU FOR MAKING THE EXPERIENCE EFFORTLESS.
GEORGE B | Overall ExperienceSuperb So nice my stuff stayed too long at the U-Haul hotel The staff were exceptionally nice and helpful
Margo M | Overall ExperienceThis facility is really nice, clean, and well run. The staff and management are great. It was a very good experience and I will absolutely return if needed!
Jacob S | Overall ExperienceLori was very helpful and very nice
Mag S | First Impressionsthe best place to store your belongings.
ALEX R | First ImpressionsStaff was great. It was a little little difficult because they were many people who had purchased auctioned units who were trying to fill them while we were trying to unload my apartment into a storage unit which caused some challenges and delays but your staff and your facility were excellent.
donna B | First ImpressionsBest ever! Never worried about being taken care of.
victoria B | Overall ExperienceEverything was going to smoothly until I got to my unit. There is a support beam in the middle of my unit making organizing a hassle. Nowhere was it advertised that this specific unit has a support beam in it and it’s really disappointing paying the same price for one of the obstructed units.
Victor P | Online Move InThese guys were super helpful. My house was destroyed by a couple trees. They hooked me up with a couple storage units for the month so I can salvage what’s left of our stuff. Extremely grateful.
GAVIN M | First ImpressionsTomas was kind, patient, and helpful. A great move-in experience!
MELANIE D | First ImpressionsGreat experience here. Excellent customer service and so clean and well lit!
Lora L | Overall ExperienceAwesome experience and best storage units I have seen or used. Great location, awesome drive through loading, and great staff
Henry H | Overall ExperienceThanks to all the staff...🏆🎖
Ytzhaki A | Overall Experience100% professional, great value per month, clean and dry.l. Staff could not have been more helpful and polite. Thank you U Haul for making a move smooth and stress free.
michele r | First ImpressionsStorage facility is very clean, secure, well lit, always at a comfortable temp, with easy access and plenty of indoor parking. I couldn’t ask for a better spot to store our family’s valued genealogical research documents.
steve a | Overall ExperienceI had the best experience with U-haul of Lake Oswego. Quick and professional service, clean and safe. Amazing team! I definitely recommend this place.
olga m | Overall ExperienceThe person who checked us in and got us situated was awesome! He was very friendly and professional.
Jeffrey R | First ImpressionsThe weather was terrible and the staff person wasn't supposed to be there but was more than helpful to get our truck and storage unit.
Nathan H | First ImpressionsThey were very busy at the time. The person who helped me was attentive and kind. It was not his typical job to do the rentals but he still helped me instead of having me wait for another associate.
SARAH F | First ImpressionsBut price increases (three over the last year) forced me to quit. If you can afford it, you will have a good experience. Just don't think that you'll be paying the same price in a year.
Mark L | Overall ExperienceSafe. Professional. Friendly.
Julie L | Overall ExperienceThe staff, at the U-Haul storage facility of Lake Oswego, in Tualatin, Oregon, are all hardworking and wonderful people. They are very knowledgeable and easy to work with. And, they always listen to their customers, and present you with several options in order to help you make the right decision for your rental needs. They always keep their facility clean and safe for everyone. And, it’s always a wonderful experience whenever we’re there.
JULIUS T | Overall ExperienceThe management and staff personnel at the U-Haul facility, we're all expert professionals, that were both knowledgeable, easy, and friendly to work with. They made good recommendations, and, answered an addressed all our questions and concerns. I highly recommend the Lake Oswego, U-Haul facility. Because it's large and spacious, and a great place to store your personal belongings. It also has a large and spacious drive-thru loading and unloading area, to keep you out of the elements.
JULIUS T | First ImpressionsThank for facilitating help with my. I box and. Getting it shipped I’m a single mom just went thru major surgery and complications and you all have taken immense pressure and fear from me by just doing your job and having good customer service and going above and beyond. Thank you mark for using. The community resources yourself and helping me get my belongings thank you !
STACY E | Overall ExperienceI love the secutity.
KARLA E | Overall ExperienceStaff is friendly. they are understanding. great facility. Thank you !
betsy s | Overall ExperienceNeed to bring back 24 hour access
ROBERT M | First ImpressionsEveryone who works here is courteous & friendly from the manager and all of the staff!
MURTUZA H | Overall ExperienceAn outstanding and well run facility!!!
David H | Overall ExperienceThe 10pm cutoff time to get my boat back to the yard was my biggest issue, I was almost in an accident when I was beating up the traffic to make it to the storage before 10pm otherwise I won’t be able to get my boat in! I emailed the facility manager “Aaron” like couple months ago but got no response !
abs a | Overall ExperienceWould have been significantly better had the unit been ground level or had an elevator for freight. Other than that, customer service was exemplary, and the unit hours were perfect. Would highly recommend, and will use again the next time we need temporary storage
william b | Overall ExperienceWas a great place to have our items stored for a year and a half. Well-kept and secure.P
Anthony S | Overall ExperienceIt would be nice to have AC inside the storage building on hot days.
Anne S | Overall ExperienceThe young guy who helped me was awesome. Don’t remember his name cause I am old. The other ppl were nice too.
DAvid S | First ImpressionsStop sending me messages!!!!!!!!!!!!!!!
Brian M | First ImpressionsThis is the best u - haul everyone is professional and always ready to assist.. Thank you very much Assist mgr. Tom for all your courtesy navigating my move in, as I was a bit lost with the hours and the doors.thanks so much for helping. This u- haul storage is ran with very experienced employees that care about people.
Brenda B | Overall ExperienceBrent and other staff associates are Awesome!
PATRICK G | First ImpressionsGreat experience! Amazing to work with.
andrew k | Overall ExperienceFacility was clean and orderly, but the staff is what made the experience shine. Staff was courteous and accommodating. Would do it all again. Thank you
Tyler N | Overall ExperienceFriendly service and very knowledgeable
MURTUZA H | First ImpressionsOnly issue I have is the price for the 5x10. You had different prices in the board and the display and what I paid for is was $8 more than what I saw. Also don’t advertise free 1 month on the desk and say “it’s only for 2nd floor” when it doesn’t say that. Other wise it was a good experience
Rian D | First ImpressionsIt was Good
Jon L | First ImpressionsMark Hansen at the Tualatin, OR location is excellent to work with. He follows up on problems and gets them solved quickly. Very friendly guy to work with, customer oriented.
JIM W | Overall ExperienceThank you...easy experience.
Robert G | First ImpressionsThank you for a great job! Above and beyond!! Luke made the move in experience excellent!!
abs a | First ImpressionsThe unit was supposed to be 5 by 10. When I measured it it was 4 1/5 by 9 1/2. I just used a unit in Boise and the unit was 5 by 10 exactly. My storage barely fit it the lake Oswego unit. Was not happy. The service was great though.
MICHAEL H | First ImpressionsThe fob was quite finicky, I think I set off the alarm on more visits than not. But other than that, the facility was clean and accessible, the staff when I needed them were friendly and helpful, and I really appreciate not having to load/unload in the weather. Also thank you for having a bathroom.
Julianna G | Overall ExperienceStaff Very helpfully I would highly recommend this u haul facility in Lake Oswego/Tualatin to anyone
Ron W | Overall ExperienceI have never had an issue with your staff. If I did, they were on top of it and very helpful!
Carol F | First ImpressionsThank you for making our move a little easier!!
Jaimie C | Overall ExperienceExcellent service and fast. No-hassle rental process with a live, competent agent.
MURRAY M | First ImpressionsAbove and beyond service fast and friendly got a great deal!
LUIS J | First ImpressionsMr.Cordova was just the best as well as the rest of employees. That’s why I am a return customer.
Brenda B | First ImpressionsVery polite and helpful staff. Very welcoming.
Leillanie Y | Overall ExperienceNeed to go back to 24 hour access it was easier for me to bring stuff in or out
ROBERT M | First Impressionsvery helpful and friendly
Timothy N | First ImpressionsI rented a unit for about a year and moved out only because we moved to a new place with attached storage. During this year the staff have been amazing. Every one was very friendly and knowledgeable. Mark and Thomas both went out of their way to make sure everything went smooth both moving in and out. Would absolutely recommend and I will be returning for any truck or storage rental needs.
Dana S | Overall ExperienceBest in Portland 🏆
LARRY B | Overall ExperienceAll the staff at this U-Haul location are great - helpful, friendly, courteous and gives great customer service. The building and storage units are clean and well maintained. I love that there is a community re-use center. The access and office hours are very convenient. I would highly recommend this location to whoever needs a storage facility.
Marian F | Overall ExperienceAmazing staff. Helpful, wise and thoughtful. Mark went above and beyond helping with my needs for storage. I can’t say thank you enough.
nathaniel f | First ImpressionsNice and friendly staff, a lot of different options. I’ve got some useful advices how to make move-in process smoothly. Easy, fast and comfortable service.
olga m | First ImpressionsEverything was great! Thank you!
lonnie m | First ImpressionsThe U-Haul Storage Of Lake Oswego is a great facility. The accessibility of all they offer is excellent. The staff is/are so far great and more than willing to listen, understand what the customer needs and match to what they have available, and then costume up the renting package of my orders. I had a some what complicated situation and Mark H. To the time to completely understand what my beginning and end destination with the dates that will work for me and made it happen. Also the other members were very helpful and good reception from the time I walk in the door. 10*s to the team at L.O. location
Marco A | First ImpressionsI don't appreciate that you raised the rent on me without consulting me first... That's why I moved out.
Nathan L | Overall ExperienceYour staff took care of the changes that I needed at the last moment without making it difficult for me on a day that was important. I got things done in a timely hrs. I definitely will be sending customer's your way! I've NEVER used or rented a storage B4 and this was a great Experience for me. Thank you guys.
Magdaleno G | Overall ExperienceTomas and Aaron were both very polite, courteous , and helpful. Tomas helped me greatly by showing me the different sized storage units so I could figure out which size would best fit my needs. Aaron helped me rent the storage unit and answered all of my questions. Both were very friendly, helpful, and accommodating. I feel grateful that I had such a good experience with renting a storage unit.
Barbara u | First ImpressionsThomas the assistant manager is AMAZING & so so helpful. Would rent another unit here because of him
Mackenzie S | Overall ExperienceI just moved in. I like the location, right next to the fire department. It makes me feel safe. They have an additional secured and comfortable system to unload from the car. So, I hope to have a peaceful and safe place to store my personal assets.
Julie L | First ImpressionsThe staff is amazing! Friendly, accommodating, helpful & professional! The facility is clean, conveniently located, secure & everything we needed was right there! If we ever need storage or ubox to move again, we will be back!!!!!
Amanda S | Overall ExperienceStaff was wonderful. This is my second time in and they’ve been great both times.
Jonathan C | First ImpressionsNo complaints. The drive thru while being under cover was a big plus. Especially during rainy weather.
Steve B | Overall ExperienceCouldn’t be happier with this facility!
Robert P | Overall ExperienceYour team on Sunday the 15th of January was exceptional! They were kind, informative, and very helpful through the stressful time of moving.
Robert R | First ImpressionsThe young man that helped me get a small unit on the first floor was kind ,considerate and efficient to work with.
SUE H | First ImpressionsAaron was very helpful and quick.
Paul D | First ImpressionsMy 2nd rental from uhaul, just like last time , smooth as silk . Great job Uhaul. I.will definitely recommend to others
William R | Online Move InI really liked tthe staff and the cool garage door!
Christopher R | Overall ExperienceMark was amazing to work with, very helpful.
Kelley K | Overall ExperienceExcellent storage facility- super clean and well lit. Customer service was fantastic. We'll be back if we ever have offsite storage needs in the future.
Rae A | Overall ExperienceGreat staff.. very helpful at all times
Nancy J | Overall ExperienceI have been renting at this location since 2011. I will always come back here for all rentals of storage and trucks. They have the best customer service.
Robin L | Overall ExperienceThe reason I left this facility is because I could not pay my bill by phone It would only allow me to pay online. This is fine that this is your policy however It was not practical for me because I'm not constantly connected nor do I want the risk of online bill paying.
nadine j | Overall ExperienceEvery interaction I have had with U-Haul has been fantastic, everyone is friendly and helpful.
Alexi C | First ImpressionsI was well taken care of. Very busy that morning, but i was greeted w/ “full of smiles” very courteous and patient.
KARLA E | First ImpressionsI have felt very confident with the storage of my personal items at this facility. The drive-through bay has been very convenient - particularly in some bad weather. And all counter experiences with employees have been efficient and professional. Particularly Mary is great to work with, as I have frequently in the past month or so.
Bill S | Overall ExperienceLove the indoor drive through to reach the units. This is perfect for days that are too hot, too cold, raining, etc
Heather B | Overall ExperienceMary and Cory were great to work with.
Jessica D | First Impressions12 months storage here and I had maybe two bad customers service issues by phone. I kept thinking... Uhaul needs competition. They are laxidasical. I want to be their competition. Everything I experienced would be a definite upgrade with my own establishment. The staff within switched hands to my knowledge but the experience was effortless. Small ego/maturity issues with some of the younger male staff members throughout our stay. I don't have anything super negative to say. The manager went the extra mile for my family and that one act erased any hard feelings. 24 hour access is very helpful. An inside unit with alarm and surveillance was equally nice, drive up access fells VIP private.
Martin-Shoshanna A | Overall ExperienceGreat service
Frederick A | First ImpressionsI would give them a poor but the facility is very nice. Still, DO NOT use this facility, they take your money!! I had a month to month storage unit and moved out 10 days after my payment. At first they said they do not refund the amount of the month not used. I have used numerous storage units and they ALL have refunded the prorated amount. I then spoke with the General Manager, Aaron Omlid, and he seemed annoyed that he had to fix this and refund my money. He told me it would take a little time but should have my refund in the next couple days. I then received a phone message stating they had the incorrect CC'd number. I returned his call and left a message. He NEVER returned my call. I stopped in the store and provided my CC info, still two weeks later, NO REFUND. I have tried calling the store and can never get through. They DO NOT answer their phones. I have called Aaron's cell and he DOES NOT answer his phone and his VM is full. This is stealing!! I want my refund!
ann c | Overall ExperienceRenee the mgr in Coeur d'Alene was INCREDIBLE to say the very least. She was nothing short of amazing. She was knowledgeable about what to do to make things happen for me. She had solutions for every aspect of my situation and stress. She's a great asset to your company. NO! She did NOT ask me to with this. I've been wanting to give her a glowing review simply because she is so remarkable. Thank you the opportunity to give her a review. Also, everyone with whom I've made contact in Tualitin and subsequently Tigard have been friendly and VERY helpful. Except for the difficulty trying to book online and just to navigate your website, EVERY other aspect of doing business with U-Haul has been fantastic. Thanks so much, Bob Galten
Bob G | Overall ExperienceEveryone was so kind and it was clean, I highly recommend.
Michal B | Overall ExperienceNo elevator makes this space non usable.
KAMBRA P | Overall ExperienceN/A
melissa t | First ImpressionsClean, well maintained, climate-controlled building. An excellent choice!
Patty S | First ImpressionsThe staff was terrific!! Always very attentive and professional
HERSEY R | Overall ExperienceGreat staff & service. Highly recommend.
Jonathan S | Overall ExperienceThe overall inside unit volumes are too low. I believe the ceilings are only 7 or 8 feet, this is way too low for our needs. 10 ft celings would be better.
Robert H | Overall ExperienceThe guy that attended to was amazing. He was very helpful. Thank you!
Abayomi O | Overall ExperienceThe place is clean and organized, with easy access and parking!
Lisa G | First ImpressionsIt was extremely hot in there and no air it was stuffy and hard to breeth
Jason M | Overall ExperienceGuy who answered the phone was above all was courteous and patient ( I'm 76 ). When I asked him to talk more slowly, he did and was very nice about it. My storage rate was way more economical than I had expected. In Coeur d'Alene, Idaho, All of the staff were GREAT! Especially Renee. I was stressed with having to move my stuff out plus it was 106°. I unwittingly chose the hottest days of the year. Ugh! Renee deserves big time kudos. Every interaction with her was positive even when there were customers waiting, phone calls that needed to be answered, staff that needed instructions, etc. She is remarkable and is worthy of praise. She helped me with all solutions and recommended using two Unboxes which solved my problem. I had a U-Haul hitch installed. I bought the hitch from her but she couldn't install it right away. She took the trouble to call store in Spokane and they installed it the next morning. WOW! All the staff were GREAT there also. I had begun my quest thinking I was going to buy a hitch and rent a 5x8 covered trailer but soon realized that it was not feasible. The two boxes were Renee's idea and they worked out perfectly! She made everything simple and easy. She really knows her job well. Corporate should hold onto her with both hands. She's a fantastic asset to the company. Sorry, hope that I'm not being too effusive but she made my task easy and stress -free. I simply love U-Haul and will ALWAYS have my business. Thank you so very much. Bob Galten
Bob G | First ImpressionsAlways excellent customer service! We also received one month's free rent because we had previously rented a truck from this store. Mary found a space close to the stairs since we had a second story unit. Dollies were available for us to load our boxes, and move-in was fast and efficient. The lock was brand new, and the unit dry and clean. We're relieved to have a safe place for our belongings, and easy access to our unit whenever we need it. Thank you!
Christina H | First ImpressionsPrices are kinda high compared with the market
Scott G | Overall ExperienceStaff very friendly and helpful on phone
Shannon H | First ImpressionsTomas was very helpful with my storage process even when it was booked at a wrong location by mistake. My overall experience with this location is excellent! I highly recommend this place for the staff and location. Thanks!
Lloyd T | Overall ExperienceThey were always easy to work with. Friendly staff and always willing to help.
LORAINE L | Overall ExperienceHad this unit for 5 years & never a problem. I loved the automatic payment. Thank you so much
Debbie G | Overall ExperienceI enjoyed the drive through into & out of facility; the carts availability for use. The shrill alarm going off quite frequently was disturbing and the inability to call the local number to smooth out any billing or address changes was discouraging.
Philip B | Overall ExperienceOverall good experiance
Craig M | Overall ExperienceThis place is absolutely the best storage space. It was beyond our expectations. Everything is perfect and clean and the staff is incredibly helpful and efficient. We are so happy we found it!
Cain D | First ImpressionsExtremely expensive and at one point when I came back to pick up the key fob instead of having a key code…the pricing was cheaper. Having been there as long as I was I felt they should have let me know or automatically dropped the price when it changed.
Nick K | Overall ExperienceWould plan to use U-Haul for my future moving and storage needs
Craig M | First ImpressionsAaron Omlid was great! Excellent service.
Dennis O | First ImpressionsMary & Brian were fantastic. I genuinely really appreciate their help in a stressful situation. I feel like my belongings will be safe! I do wish you were open a bit later, but no biggie :)
MARIA T | First ImpressionsMy uhaul truck had an abs notification and I talked to the staff regarding it they said to not worry about it but it really scared me driving up and not knowing what to do about it since it was my first time driving a uhaul. Overall storage was amazing! Staff was quiet and wasn’t very welcoming but they did help and try to make my experience great
Delanie H | Overall ExperienceWe're very thankful for your Divine ability and customer service come, do you want to change it through the many challenges that we had your very compassionate to our needs. This is going to be a long haul to the East Coast and we are very thankful for your cooperation and all the difficult situations that we went through on this weekend with shipping. And taking praise God for each and every one of your employees, and a special thanks to the young man that retrieved my wife's purse at the end of the evening. He showed us what an honorable company you are really is. I don't know his name but a double thanks to the corporation.
ELton T | First ImpressionsThe most “chill” laidback u-haul experience I’ve encountered.
Philip D | First ImpressionsWe had a misunderstanding that was resolved promptly once contact was made. Overall, I was pleased with my experience here. Kind staff and easy storage.
Aliya B | Overall ExperienceThe general manager , Mary , and others were very helpful when I shipped my box to the Europe, they did every thing to make my life easier and I would recommend the service and kindness
Wilmore W | Overall ExperienceI had huge problems with the alarm system constantly going off on me, which aggravated my tinnitus severely. The sign up process for the unit wasn’t very clear to me and left me with a lot of questions but the employees at the counter didn’t seem to want to explain any of the policy’s to me.
Bryan S | Overall ExperienceThe staff was so helpful!
Jean T | Overall ExperienceLeaving my belongings in storage for a year was initially an anxiety-creating idea. So I loved that U-Haul offered a solution that was so secure, temperature controlled and easy to manage online while I was away. The staff were also very accommodating when I misunderstood the reason for the two lock slots and were patient with me as I was travelling Ana couldn’t return immediately to remove one of my locks. Move out process was seamless.
Justine B | Overall ExperienceThe staff at the LO location is great! So helpful and understanding to customers needs.
Jean T | First ImpressionsThe staff member was professional, knowledgeable and friendly. I especially appreciated the wide range of options and cleanliness.
John F | Overall ExperienceExcept for the alarm system and alarms going off often, I loved it. I'll use this U Haul again.
Kathryn H | Overall ExperienceVery helpful and friendly service from Cody!
Mary M | First ImpressionsVery accommodating to our quick in and out needs
STEVEN D | Overall ExperienceWould definitely recommend to anyone looking for U-Haul services storing or renting a truck/van. 100% the best I have worked with. Had only 1 issue and it was resolved immediately great work staff, caring and considerate. The best I have seen compared to other businesses. Great job team keep up the good work.
Kelly C | Overall ExperienceGreat friendly staff.
William G | First ImpressionsI received good service here.
Aliya B | First ImpressionsClean, well lighted, and fantastically easy access
Steven B | Overall ExperienceExcellent facility. Very clean storage. Quick and friendly service
Kenneth L | First ImpressionsEverything was perfect except no tp in the women's bathroom. Two different days.
COURTNEY K | Overall ExperienceSurprisingly excellent service. The guy helping me at the desk (Eli? Sorry i dont remember) when I came in to check in was awesome- friendly and super helpful. Especially because this was my first time using a storage unit and first time at that facility. He was patient and worked with me even though I went back for help like 3 or 4 times. I would recommend this place. Oh and had some of the best rates I saw in the area
Tyler R | First ImpressionsThe staff made what seemed an impossible task possible. Thanks to all.
Patricia T | Overall ExperienceVery nice employees, very clean inside and out, very secure
KHARA P | Overall ExperienceThe gentleman that helped me was very kind, very thorough and very helpful.
Nicole L | First ImpressionsThe Grace period isn’t long enough. Pro rating for time not used should result in a refund.
Joseph A | Overall ExperienceRude and racist staff
Angela S | First ImpressionsThis facility was clean and easy access. The staff was friendly and helpful. I will rent here again when needed and would recommend to others if they are in need of a place to store their belongings.
Michael B | Overall ExperienceThe guy working in the office was very helpful getting me acquainted with the layout of the buildings and finding my unit.
Nancy L | Online Move InWe waited a long time in the office area of U-Haul before we were helped.
Rebecca H | First ImpressionsThe alarm system is annoying with to many faculae alarms Staff was great! Great facility. Thank you!
Matthew R | Overall ExperienceGood atention
Victor M | Overall ExperienceClean and convenient access to storage unit, due to the drive through door remote issued to me
GHEEN R | First ImpressionsI felt safe when I went by myself and I appreciated being on the ground floor since I’m 64 yrs. I loved the convenience of the building being covered and I could drive through.
Judy D | Overall ExperienceThank you for doing such a good job.
Thomas J | Overall ExperienceSuper helpful and friendly staff.
MATTHEW E | First ImpressionsThis is the second storage unit I've rented online w U-Haul. Neither instance led with a map, but the first time (River Road in Eugene) had many maps on the walls. I had to hunt for the maps at Tualatin. More maps please!
JEFFREY W | Online Move InAllen knows says he is the grneral manager. Ths is Angela and Jyaida. Not Ronald as your customer name reads. Sad. We will never ise yourcompany again. Terribly disatisfied from pick up, drive in to finish. On hold now...over 30 minutes teying yo return the uhaul. Smh. You make way too much money off the people to treat people like this.
Martin-Shoshanna A | First ImpressionsUhaul's corporate phone system makes it impossible to get a hold of the actual shop you're trying to call. That needs to be fixed.
Lauren T | Overall ExperienceLocal, convenient and friendly staff
Andrew V | First ImpressionsNever had an issue. Employees were great when I did interact with them
matt s | Overall ExperienceGuy the checked me in was more concerned with his phone (texting) than checking me in.
Berl D | First ImpressionsAlways a super long line because it is such a busy location. Once you get waited on, folks are kind and usually have the answers.
Peggy L | Overall ExperienceStressful time with last-minute changes and they were easy to work with - they really made my day. Thank you - thank you! The free month included with one-way rentals was a big life saver for me and my family. We will certainly recommend U-Haul to others!
Tristan R | First ImpressionsGreatvstaff
Nate J | First Impressionsnot enough 10x 10 and 10 x 15 units available. Had to change storage units mid stream because the 10x10 one that said it was available on computer actually wasn't. Alarm kept going off on the 2 new 5x10 units. Smart having a bathroom available inside the facility. Staff was very nice and helpful.
Scott V | First ImpressionsSecurity system alarm went off constantly. Super obnoxious, and kinda defeats the point, no?
cade d | Overall ExperienceThe security elements are amazing!
Christopher R | First ImpressionsThe Lake Oswego team was prepared, professional and efficient. I could not imagine a better experience.
Gregory D | Overall ExperienceEasy access from interstate and nice facility.
Diego L | Overall ExperienceBetter facility and 1/4 the cost of our old place
Steven B | First ImpressionsEveryone at this u-haul was just great people! They all deserve a great lunch or some kind of gift card! . The manager Eli is an AMAZING Man! He is very customer service oriented and can solve any issues that come his way. He runs a tight ship and his employees know he expects the best for all customers! . Your the best Eli. Buy him lunch and dinner and all of them a thank you box of donuts, happy customers are return customers. Brenda
brenda b | Overall ExperienceThe inside storage is excellent. However, my motorhome was vandalized in the outdoor lot. The cover was removed, a tarp stolen, and the door and lock were damaged. I no longer have the feeing that the RV storage lot is secure.
Maureen M | Overall ExperienceThe staff and management have always been very helpful at this facility. Excellent customer service. Very clean facility. They always make helpful suggestions when renting a trailer/truck to make sure you have all the supplies you need. I will recommend to others. Thanks to the staff for their help.
Sean B | First ImpressionsLove the drive in facility and easy reservations!
Daniel B | Online Move In:-)
GREGORY F | First ImpressionsHaving previously used your facilities I didn't need to look any farther when again in need of temporary storage of my belongings. The staff are pleasant as well as helpful thus I'm back at U-HAUL !
glenn j | First ImpressionsGreat service I just get rid trailer Ken Harry
ken h | Overall ExperienceI have never seen a cleaner storage facility. Great staff!
Samuel W | Overall ExperienceSuper friendly and helpful staff!
Philip C | First ImpressionsVery friendly and professional staff at the Tualatin UHaul facility. One member was learning the robes behind the desk and her fellow workers helped her though the process of renting me the unit as well as checking in the trailer. I would highly recommend this site having used another local non-UHaul storage facility in the past where the staff had been difficult to find.
Samuel W | First ImpressionsI was going to go to the place across the street before I realize they had exorbitant prices and standards that made it difficult to utilize their services. Lucky for me, uhaul was available for less and a better service!
RICHARD S | Overall ExperienceHad a great customer service experience at this facility.
Jesus S | Overall ExperienceI never asked to have anything in storage I feel very riped off. I should have never had anything in storage the things did not even belong to me. Poor management
JEANNE S | Overall ExperienceBest storage set-up I have experienced
bruce d | Overall ExperienceWe had the best customer service experience from Eli. He was very accommodating to our needs. We were very impressed with the facility. Recommended this place to friends and families.
Jesus S | First ImpressionsOnly feedback is that the alarm would consistently go off when I was accessing or leaving my unit - even when I used my remote access button to get into the garage. It was fine, it always eventually shut off, but if there’s one recommendation I’ve got it’s to fix that. Everything else was great regarding my experience.
Annalee C | Overall ExperienceThe people that work at this U-Haul in Lake Oswego are absolutely wonderful trained well and very very nice.
brenda b | Overall ExperienceGreat Staff!
Concepcion C | Overall ExperienceHerman and Eli were wonderful in helping with an unusual billing matter, and the entire staff has always been friendly, knowledgeable and professional each time we’ve interacted with them. We will most definitely be back for our storage and/or truck rental needs! Thank you!!!
Cristi P | Overall ExperienceHad a very good experience here. Staff are very friendly and helpful. The facility is fantastic! I've used self-storage previously, but this is the nicest facility I've ever seen. The drive-through drop-off area is sheltered and warm, there are plenty of carts and dollies to get items from your vehicle to your storage unit, and the interior is a comfortable temperature, and kept very clean. We considered an upstairs unit, but chose a first floor unit because there is no elevator. This is the only downside of this facility.
Alynn V | First ImpressionsThanks
Ladislao V | First ImpressionsThe Staff always provided good customer service. The monthly rates were reasonable. For those reasons I would recommend Uhaul.
James M | Overall ExperienceBecause it was going to be a rainy day, Sean placed my 3 UHaul Boxes into the covered drive-through area, which was a game-changer for me as I needed to sorted through the contents. When I decided to not take everything to my new apartment, it was very easy and efficient to rent a storage locker on the main floor. Sean even said that he would keep them in the covered area for another day for me. I highly recommend Uhaul of Lake Oswego!
Theresa S | First ImpressionsI had extenuating circumstances and UHaul and their staff helped immensely in assisting me to have my belongings safely stored until I could come get them
Robert H | First ImpressionsHerman was very helpful and always had a smile on his face. He came to check on me, too, while I was moving in to make sure I had everything I needed. Excellent service. Thanks!
Kathleen C | First ImpressionsAll of the employees were wonderful. I felt my travel trailer (I sold it) was very safe there. I will definitely recommend the Lake Oswego UHaul to other people.
Karey W | Overall ExperienceSuper clean, reasonable rates, great service.
Robert M | Overall ExperienceClean, good security, good lighting, I feel safe going there
Kathryn J | Online Move InNicest Uhaul facility I have ever seen!! This is a whole new level of storage facility!
Scott C | Overall ExperienceThe Eli the new manager is great! The storage unit specialist Rachel is by far a top employee offering "real" customer service, where you actually feel like a person not a number. Good job to this group!
Mikalan M | Online Move InWhen attempting to check in after hours (10 PM) and went to gain access to our unit there was already a padlock in place. Luckily I was able to find another unit in the same row that was empty and unlocked.
CHIPPER C | First ImpressionsEli the store manager knows how to treat customers and is well informed about the business.
Daniel M | First ImpressionsWonderful experience, will sure use you guys in the future
Nelly J | Overall ExperienceSarah (I hope I got her name correctly, went above and beyond to help me , she was extremely helpful) I couldn’t be any more appreciative
Nelly J | First ImpressionsI'm sorry that it made you sad that I moved out but I would be sadder than you if I kept my things stored there longer than necessary! Just kidding, but yes, if I were to need such a facility in the future I definitely would come back to U-Haul. Thank you for everything! Glenn Jacobson
Glenn J | Overall Experienceexcellent
Donald N | First ImpressionsI had nothing but problems with the accounting department. Mix ups happened on a regular basis. There was no one to talk to when an accounting error occurred. No one seemed to know what to do. The last straw was when someone charged my unit to my mother's account even though I had set up automatic withdrawal from my account and it had been active for months.
Linnie T | Overall ExperienceFar superior to the other storage facility I recently used. Attitude, helpfulness, friendliness created a positive experience. I appreciate Eli’s knowledge in assisting me, I had a moving truck and movers in a period of an hour. Thank you
Julie W | Overall ExperienceEveryone I interacted with were so nice and pleasant to deal with. The registration process was easy. I felt that the storage facility was not only clean but very secure. I liked being able to unload in a dry inside place while it rained like crazy outside. But it was the lower rental fee and no hidden costs that initially brought me to this facility. I will definitely recommend it to others.
Crystal S | Overall ExperienceGreat staff and very well secured. The convenience of accessing your unit at anytime, couldn't ask for anything more from this company. I will recommend this location to anyone and will use them again if needed.
bobbi k | Overall ExperienceStupid loud alarms, slow customer service, broken doors half the time. No discount for moving out sooner. Not for the customer, all about the $$$
Christina M | Overall ExperienceI had a moving situation of urgency. I explained what I needed to Liam? General Manager. In short order he had me set up with a moving truck, movers and a storage unit. I could not have asked for a smoother process. Delighted with the service.
Julie W | First ImpressionsIt was a very easy process.
James B | First ImpressionsThe floors of the warehouse looked like they were never swept. There was a sticky spot right in front of my unit the whole time I had one. Also I moved out on the first, and after calling multiple times and being told the manager would get ahold of me, I had to call again almost two weeks later, to close my account and get my refund. It’s in a great location, but other then that, nothing good to say.
Chelsea R | Overall ExperienceAmazing experience. Very clean facility and really, really nice staff! We have recommended this specific Uhaul to many people for trucks or the units.
Ryan A | Overall ExperienceGreat facility, clean, well maintained, safe and helpful staff! Excellent set up! Thanks for the great fit!
jen m | Overall ExperienceThey were rather busy at times when I came in there and could have used a couple extra people
susan j | Overall ExperienceWe are interested in your business services
Paul L | First Impressionswell maintained facility with the drive through bay for loading/unloading. Staff was always friendly, helpful, and knowledgeable about their services.
Eli G | Overall ExperienceN/a
Mary K | Overall ExperienceGreat service.
dean a | First ImpressionsA good experience for never having rented a storage unit! Thank you!
Toni M | First ImpressionsAshley was very helpful and supportive
Gary V | Overall ExperienceEveryone at this location that I have had contact with Robert, Chris and Tyler have been very friendly and helpful.
Shirley Y | First ImpressionsOver the past year we've used the trucks several times and the storage unit for the last few months so we were happy they were there they were very helpful
Melissa V | Overall ExperienceOnly customer service at the general offices was very very un co-opertaive,, u can't get any thing done through them ,customer services and staff at 7100 McEwan , lake Oswego location was excellent,
Amal c | Overall ExperienceGreat staff Thanks for all your help.
Gene B | Overall ExperienceGood experience.
Daris R | First ImpressionsNeed more front counter presence on weekends. Thanks,
Paul C | First ImpressionsI was charged an extra $10 a month I also closed my account and you kept charging me. It took me 5 times to get someone in lake Oswego. I was always directed to a helpline.
Diane L | Overall ExperienceVery easy to rent my storage space!
maria b | First ImpressionsLove this place. Been here several times and I would recommend to family and Friends any day! They always take care of me and this time the general manager did. Thanks
Pat K | First ImpressionsFast. Friendly. Clean. Convenient.
GARY S | First ImpressionsFriendly and efficient. Another great LO U Haul experience.
Robert M | First ImpressionsGood service overall but service at the end left a sour taste. One employee said we were eligible for a free truck deal, manager vetoed. Manager said we were moved out but didn’t actually do it.
ben b | Overall ExperienceThey help out a lot
brandon s | First ImpressionsThank you
Matt R | Overall ExperienceThe staff has an extraordinary and voluminous amount of talent in providing Ubox-specific service---in terms of arranging it and ensuring it's rendered. Their facility is phenomenal in presentation.
Amanda L | First ImpressionsGreat experience!! Will rent from u-haul again!! Thanks
LEONARD M | Overall ExperienceAngelina was very helpful in explaining all of Uhaul’s policies and procedures. She waited patiently while I filled out form. I am relocating from another nearby storage facility.
daina s | First ImpressionsThe young woman who helped us was awesome! It was Tuesday July 31 around 6pm. Keep up the good customer service.
Leillanie Y | First ImpressionsThe staff that helped us was very short and told us she could no longer help us because she was off work now and we would need to come back to access our storage unit. She also was crying.
Kristen P | First ImpressionsWhen we checked out the staff was unable to tell us what our final charges would be we had to give our credit card info and wait to see how much we would be charged. We still have not been contacted
Cynthia W | Overall ExperienceI love your accommodations. They are everything I could possibly ask for. But your computer and/or accounting system has been a constant source of frustration.
Linnie T | First ImpressionsStaff was very helpful, facility is clean.
Mike H | First ImpressionsRobb is a dedicated manager and hard worker. give him a raise!
KRISTI R | Overall ExperienceThank you !
Joseph M | First ImpressionsExcellent in every respect..
terri n | First ImpressionsEverything worked out perfectly! I got a drive up unit like I wanted and both employees who helped me were patient and kind in accommodating me with my storage needs. Greatly appreciated!
Nicole N | First Impressionsvery friendly and professional
john a | First ImpressionsRobert was professional and organized in all facets of my reservation and execution of the truck and storage unit rental. Clean and modern facilities too. Highly recommended.
Gary S | First ImpressionsRob is very organized, professional and friendly. My move had a lot of moving components that were stressful. Returning my truck and renting a storage shed was smooth and not-complicated.
Destry S | First ImpressionsSo
Blake m | Overall ExperienceMade resrvns before spending 90 mins+ @ facility to pick up truck & storage, which unit was unavailable after walking all way out to find a lock on it! Re-do then saw charged more than rsvn price.
Elizabeth L | Overall ExperienceWe were impressed at how well kept and nice the facility was.
LESTER S | Overall ExperienceI came earlier than sched. to get truck & storage; it took over an hour. Call made prior told me differently - unit reserved had another lock, price was higher & access hours less. Move incomplete
Elizabeth L | First ImpressionsGreat customer service. Easy access to my RV.
JUDY M | Overall ExperienceI did not visit the Lake Oswego location. All interactions were by phone except for the delivery/pickup lady. Everyone was professional, efficient and pleasant. Thanks for the excellent experience.
Michael S | Overall Experienceno comments
Maurice C | Overall ExperienceYour storage unit system is bad. You have to bring all your stuff through a small "man door" !! Instead of using my "free" unit I went to "public storage" across the street and paid them $185.00 !!
Michael A | Overall ExperienceTammy was great. she delivered and did pick up of our 1 U box that came from Tucson AZ to Lake Oswego offices. So we did not come into office. But she was very professional and effecient.
Ingrid B | Overall ExperienceManager : Robert Personable and professional . A joy to deal with . His staff is wonderful too.
Jeanene P | Overall ExperienceVery friendly staff, thank you! Go woman power!
Susan T | Overall ExperienceBest storage I've ever experienced. The indoor access is wonderful -- to not have to unload in the rain is a great experience.
KEN G | Overall ExperienceVery nice and helpful employees. Process was simple.
Lorie J | First ImpressionsThe manager Robert went above and beyond in helping me and I truly appreciate him and his staff and their assistance.
Suzanne R | Overall ExperienceUBox service delivery and pickup was excellent!
Lloyd L | Overall ExperienceVery helpful,, Tyron went Above and beyond helping and make my moving process easy. Thank you.
Amal c | First ImpressionsWe had great service. The facility is new and clean. The manager was more than helpful and we would recommend this uhaul location.
Jessina M | Overall ExperienceStaff was very helpful, place was very clean and well lit.
Brian H | Overall ExperienceAfter doing business here for over three years, I would not return or rent anything from here again. Unresponsive, robotic and impersonal. Tigard is just up the road.
JOHN M | Overall ExperienceThanks for your assistance. Everyone was helpful and friendly.
Tedde M | Overall Experiencethanks for help with delivery of my u-boxes
PHIL L | Overall ExperienceRough in the begging but ended well
Robin G | First ImpressionsExcellent service. Robert made the process quick and simple.
Henry M | First ImpressionsGreat service thank you. Only the hrs were hard to not be able to access. After 7. Other then that great service thank you
Patricia R | Overall ExperienceRobert and his team are top notch! I shall definitely recommend them! John McCormick
John M | Overall ExperienceWhat a bunch of really great people! Must have a great boss.
brenda b | First ImpressionsThe storage temperature was perfect, and the facility was clean and secure. The ability to drive through and park inside was great. I would highly recommend this place.
Nancy R | Overall ExperienceVery good to work with
PAUL J | First ImpressionsThe storage facility was top notch!!! The U-Box was perfect for our move since it took so long for our house to close. I’d definitely recommend to a friend.
Shannon M | Overall ExperienceGreat
Kelley K | Overall ExperienceRobert was fantiastic and very informative. Their storage was the cleanest I’ve ever seen. Being able to pull my entire U-Haul into the building to unload was surprising and perfect!!!
Shannon M | First ImpressionsA great facility with great staff.
Austin P | Overall ExperienceOne of the best storage and uHaul places ever!
Talismae M | Overall ExperienceVery good service
Bob R | Overall ExperienceAmazing customer service. I had U-boxes shipped to this location from out of state and both the office staff and delivery driver were amazing. The staff were flexible with my delivery limitations.
Joshua B | Overall ExperienceI only talked to personnel by phone, did not see their physical facility. Fourth person I talked to very helpful and friendly and delivery driver of boxes helpful. Boxes arrived on time.
Teresa P | Overall ExperienceThe driver who delivered the ubox was polite, friendly, and very smart about her job. I do not know her name but she did a great job. The driver who picked up the empty box was just as good.
mark v | Overall ExperienceMy belongings were very well protected and it was easy to access them as I made the move here from Ohio.
rennie b | Overall ExperienceEven though short a driver, showed up in time
jane E | Overall ExperienceVery friendly and hassle-free
Kelley K | First ImpressionsFast and friendly Thanks
Sean K | First ImpressionsMelinda was super helpful and friendly, even gave us her clicker when ours didn't work the entry gate. She helped us set up auto pay too. We returned with our completed form and the next girl was rude
Belinda A | First ImpressionsRobert, Amber and Crew: absolutely phenomenal. From the cheerful welcome after cross country trip in a 16' U-haul truck till signing out of the beautiful rental space: awesome. Thank you Robert!
nancy n | Overall ExperienceI’ve worked with all the locations West of Portland, both for storage and truck rental needs. This is by far the best manager. Robert exceeded my expectations. His staff is great as well.
Mikalan M | Overall Experienceno comments
MARIA B | Overall ExperienceWe had an awesome experience with you...
mona k | Overall ExperienceClean, quick, and efficient.
Ian G | Overall ExperienceDid not visit the storage facility. Uboxes were delivered to my home address on time, in good condition. there were no issues. The woman who unloaded from the delivery truck was AWESOME.
janet c | Overall ExperienceGreat service!
ALEX S | Overall ExperienceThe manager was awesome to me. Very welcoming and explained so much!
Talismae M | ReservationThank you all for making my move a smooth one!!!
kathy s | Overall ExperienceI had a very good experience with my U-Pack. Staff and Movers were so helpful and Friendly.
Helen C | Overall ExperienceGreat
Steven W | Reservationexcellent store
Susana C | Overall ExperienceP
David V | Overall Experiencegreat location
Cameron R | Overall ExperienceGreat and friendly from everyone (especially manager). You can drive your trailer/truck inside the building and access your storage unit, you're protected from the snow or the rain. You'll love it.
Joseph H | Overall ExperienceClerk was exceptionally friendly and helpful. I wish I could remember his name. He should be mentored and trained for management.
Suzanne L | Overall ExperienceThough I did not go to the physical facilities, my ubox was delivered super promptly (a bit early, in fact) and the driver was incredibly helpful. Wonderful experience.
Mikhel H | Overall ExperienceVery helpful and friendly staff!! Totally recommend the place.
Ginnell C | Overall ExperienceThe storage pods are an excellent idea. A complete life saver to work as temporary storage. Super prompt, friendly and professional staff.
Amanda W | Overall ExperienceN/a
Rebecca M | Overall ExperienceI moved out of my unit and continue to get charges, emails and letters. I received a letter that I was past due. I called multiple times to avoid this the front office yet it was never corrected.
CHARLIZE G | Overall ExperienceGave me the option to accomplish a very difficult task easily. Thanks
james h | Overall ExperienceVery good experience.
Bird C | Overall ExperienceEfficient
Douglas H | ReservationI entered the facility at the end of March of 2018, I didn’t have any trouble with the facility until after they hired me, and didn’t have the common decency to train me properly, due to laziness.
Kenneth H | Overall ExperienceI have been there several times for the past three months and I have been treated very respective and kind I would wish more people would be like the staff there especially the manager
Lorna Y | ReservationWould use again
Sarah L | Overall Experiencepod driver and coordinator were extremely helpful!!
tony s | Overall ExperienceI didn’t go to the storage site, but pick up, moving, and delivery were all wonderful. Thank you for making my interstate move pleasant and easy!
Karin A | Overall ExperienceWe did not actually visit the storage facility as we did UBoxes. The delivery and pick up of UBoxes was well communicated and well done. Kudos!
Stephen D | Overall ExperienceBoth agents I talked to were very helpful, professional and friendly. Thank you.
Ranata C | ReservationExcellent
Mike M | Overall ExperienceExcellent customer service during scheduling, drop off and pickup!
Glenn H | Overall ExperienceGreat place with helpful people. Explained the whole process clearly and gave excellent advice
mika o | Overall ExperienceI can't comment on the facility, you should input n/a for delivery. I can say that Shay was BEYOND AMAZING! Our experience in CA was not a good one! She made certain our delivery was smooth.
deborah l | Overall ExperienceI had to deal with Portland because our local office did not have the pod i needed. no one ever knew what was going on. couldnt correct the spelling of my name.
Marsca v | Overall ExperienceAppreciated safety and cleanliness of facility
Linda D | Overall ExperienceGreat!
Curtis C | Overall ExperienceEveryone was helpful and courteous. Nancy went above and beyond to help me keep track of things and keep the move on track. Thanks!
Diedre S | Overall ExperienceUHaul made a cross-country move easy and painless. My belongings were able to stay in storage until I was ready to move into my new home. The staff were friendly and worked to meet my needs.
sarah f | Overall ExperienceGreat place for storage of our RV.
jack r | Overall ExperienceThe uboxes need more tie down points. The 4 on the walls is not enough
Don B | Overall ExperienceI did not have a good experience with Ben the "ubox manager" as he proudly announced to me when telling me that he put my box away because I didn't show up as instructed per the email. Robert is GREAT
Tana S | Overall ExperienceCustomer service here is FANTASTIC, Indoor load/unload is perfect in Oregon, and this place is SECURE!!!
Amber A | Overall Experience