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Linda A | Overall ExperienceCustomer Reviews for U-Haul Storage of Loveland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer Service was excellent thank you 😊
STEPHEN WThere was no parking for the trucks except for a fire lane.
DENNIS SKeep up the great work-----"Smiling Debbie" is the best
Donald WWe had our personal belongings in Loveland U-Haul storage for four months. The storage unit was so clean, and when we got our things to move into our new home, everything was in great shape. Darlene Criswell, the Manager, was so helpful as we managed our move. Thank you for your great service!
Robert A | Overall ExperienceWe had such a great experience renting a storage unit at U-Haul Loveland, as well as renting a trailer to move our things to our new home. Darlene Criswell was so friendly and helpful! I would recommend using her facility for your next need for storage or renting a truck/trailer for your move.
ROBERT AManager was fantastic, an asset to your company future success. Thank you, David
David T | Overall ExperienceFirst truck didn’t start, online check in is confusing, Staff was excellent and very helpful!
KENNETH LDarlene was excellent
THOMAS BDarleen was excellent!
ELIZABETH BEverything about the rental was easy and fast. They even have a box recycling bin - drop off and pick up for free. U-Haul has the best prices for boxes ! I’m a price shopper and checked it out!!
Lynn RThe staff was excellent
MICHAEL HDarlene was great
Beth M | Overall ExperienceNa
CARY CThe staff here is always knowledgeable, courteous, and friendly
JAMES BRequiring 2 emergency contacts seems unreasonable, especially when it’s not part of the booking process. I understand risk of theft, but driver’s licenses are provided which should be sufficient. An additional photo of the driver into a random cell phone portal is also not acceptable.
Rachel RDarlene goes above and beyond her duties to help her customers
LAURA W | Overall ExperienceMaybe look into packages for one way trips to help people save
JONATHAN BFord 20 ft. Truck did not start in park. Roadside assisance suggested starting in neutral, it worked. Employees rate a 5, equipment rates a 1.
DANA SVery friendly, very helpful, always enjoy doing business with you
LAURA W | First ImpressionsBoth of the staff members I interacted with were helpful and friendly. I also had to call the local facility and they answered quickly and were very helpful.
Jennifer Eno suggestions, but the manager, Darlene, has been very helpful!
BETH MBrand new van, 4800 miles, ran great Agent very good- top nothch service
Donald WDarlene Is all ways helpful she looks out for everything and allways offers tips or suggestions
JONATHAN B | First ImpressionsEasy to line up the truck along the fence between the other trucks.
ZACHARY HThe desk agent was friendly and courteous. It was an enjoyable experience.
Bryan LWhile I really appreciate the people, who were exceptional, the facility itself always made me nervous. I was locked in at one point when the gate wouldn't open and customer service was no help. This was after the gate had been replaced, too. Also the fencing is completely inadequate. Especially on the King Soopers side, the fence really is no deterrent at all. I watched a young child jump the fence and throw rocks inside the facility, and I've watched drug deals right on the other side, with people obviously eyeing the storage units. I've seen cars parked in the same area just scoping the units out. The opposite is true at the entrance - it is a horrible bottleneck with no parking, access to the gate is often blocked.
Laurette H | Overall ExperienceThis is a fantastic place to reserve a u-haul. It is a very easy process and all of the staff are polite and respectful.
Jennifer Myes attendant was more than helpful and quickly put me on my way when dropping off the vehicle
COLE BYou are a amazing women Darlene criswell.amazing thank you.
ROBERT T | First ImpressionsGreat service
JEFFREY MWhen we arrived from our move to Colorado from South Carolina our check in was seemless and the storage unit we were assigned very clean. Holden checked us in and was extremely friendly and courteous! I would recommend this U-Haul storage facility to anyone!
Robert A | First ImpressionsStaff was extremely helpful and friendly!
DEBORAH SThanks y'all! Darlene rocks.
Melissa P | Overall ExperienceCargo door was sticky. The employee on duty was notified.
JOHN Lgreat service
Carolyn BDarlene helped make our move almost seamless and met are every need. Thank you!!!
William J | Overall ExperienceGreat experience every time!
KATHERINE MDarlene has always kept this facility spotless. She and her employees are very accommodating and helpful. Darlene takes good care of her customers and is an excellent representative of U-Haul. I would not want to rent anywhere else.
Gary S | Overall ExperienceShe could not have been more helpful!
Colton B | First ImpressionsVery helpful with my storage unit and moving process.
Ryan C | Overall ExperienceWent very smooth, very happy.
JOHN EI have been using U-Haul services for approximately 5 years and Darlene has always been very professional and courteous I would recommend this location to anyone
SPENCER NWe would just like to say everything was perfect
JONATHAN BCharged additional fees I was told about. Waiting for uhaul to respond
Krystyna MOriginally rented a mobile unit pick up for crossroads they forgot to leave the key and I had to drive over to LOVELAND to pick it up. Crossroads U-Haul drop the ball and caused me about an hour and a half of my time the LOVELAND location was wonderful.
Laura MGreat service
KAITLYN EGreat personal experience. Would recommend.
Joseph CWash the inside windshield.
DEBORA UFriendly
Sarah HVery friendly and helpful staff!
Daimeion B | Overall ExperienceIt's price was just too high it was twice what other storages were but the staff was great.
Stacy M | Overall ExperienceFriendly staff. Quick response to questions via email.
mitch M | Overall ExperienceDarlene was very professional!
CRIG RGreat, friendly manager
NATHAN DEverything was great! The truck seemed very clean despite a urine smell… Customer service and quality was fantastic.
Olivia JDarlene is the best! %100 recommend her for a raise. The last few months were difficult for me, laid off, moving across country. I was worried about conflict and how to get by. She was/is so cool! Always kind and understanding. An empathetic and trustworthy person who did not add to my stress instead helped me alleviate it with a genuine smile and kindness. The storage was great but the service was next level great. Uhaul corporate not so much. Redundant emails and letters to people affiliated with me who were not associated with my contract. Spam calls and an address on file that had nothing to do with any place I've known. But Darlene! A gem! Please promote her. Give her a raise. A bonus. Maybe even a lifetime supply of hugs/high fives. She is the reason I'm recommending uhaul storage of Loveland to my friends. Take notes. -Benjamin Leavitt
ben l | Overall ExperienceDrop off address not provided. It took us 1 hr. to figure out what to do when we finally found a location that would take the trailer. Not enough space to park the trailer. We had to unhook it and manually place it in the spot requested.
Joshua HEverything was great.
GERALD S | First ImpressionsNothing thank you. Great customer service from Darlene and a brand new truck for us to drive away.
SAMUEL FAlways great service from Darleen. Great Location and convenient for my business as a small senior moving company. Elder Angels Moves Seniors
PATRICIA BDarlene was more than helpful. She made sure I had enough space and could leave my stuff in a safe and secure unit. Will definitely recommend later.
Jose I | First ImpressionsStaff was great and very helpful
JULIE JThere was some defective paint on the hinge of a back door that flaked off after heavy wind and rain, and some faded paint stains on the bumper that look older. No scratch, scuff, chip or dent. Just flaked off paint on the door hinge. The older looking stans on the bumper maybe even came from a sloppy touch up job that happened at the dealer or at Uhaul prior to my renting and now I'm getting blamed for it even though no damage was noted when I turned it in. There were no incidents while I had that van. I will highly recommend not renting from this company to anyone who will listen.
PATRICK KMs. Darlene was amazing and so helpful!
Barbie R | Overall ExperienceStaff was extremely helpful and friendly, they even helped me get 1 month free when my original voucher didn’t work! The storage facility as a whole wasn’t the nicest out there (hence the 4 stars), but it was secure and well maintained.
Evan C | Overall ExperienceI feel that the staff and facility are great. My only complaint would be that I feel the pricing is a bit high for the storage units.
Joy H | Overall ExperienceMs. Darlene was an Angel and she was so gracious! She helped me when I was in a desperate situation and she was so amazing! Thank you!
Barbie R | First ImpressionsWe called late this afternoon and the owner made sure to find us the right vehicle- Will definitely recommend this place!!
Michel RGreat experience and the guy who was working there was also very nice and helpful
JOSHUA KFriendly and accommodating
MARK BFirst day and the person was very helpful. Hopefully the total experience will be good
mitch M | Online Move InShe always went above and beyond.
Shraika M | Overall ExperienceEverything was easy and convenient. The customer service was fantastic!
Ruth PMy experience was great, no improvement needed.
Randall HWe were initially given one location in Loveland and ended up being directed to another location which made us late for our helpers loading up the van. The computer system was down and the manager ended up doing the transaction on a cell phone. The location we were initially given didn't open till 10 am. The location we ended up picking up opened at 7 am. That would have helped us tremendously had we known earlier. U-Haul needs to upgrade their computer system. We had problems accessing at home, on the road, and checking the van out. None of this was the fault of the owners working both ends. Please fix it. We intend to use another company in the future due to this issue.
Barbara SDrop off was great. She was very helpful and nice.
Stacey SJust make sure you take good care of the vehicle. They are serious about the vehicle coming back in good shape.
Jennifer BNothing because everything was amazing!!
Nathaniel RFriendly customer service, easy check out.
kathy SGreat customer service and very good location. Would definitely recommend this location to friends and family
Mark MEverything was great. The manager was friendly & efficient. Service & truck excelllent, too.
Annette CIt would be solely on the corporate office to invest a little money in this location to update the front office.
Connie MDarlene is amazing and very kind to work with
Devan R | Overall ExperienceGreat facility
Robert R | Overall ExperienceOnsite manager is very attentive and really cares about the property . She is doing a great job and very clean organized storage facility.
CHRISTY P | First ImpressionsThe lady that runs the office is amazing and goes beyond her job to help out and make sure your unit is secure, protected and taken care of.
Ambree B | Overall ExperienceOver priced on truck 19:99 then you add all the extra and bill jumps and get in to storage and then it goes up
James L | Overall ExperienceStaff was very helpful and friendly
Monthira L | Overall ExperienceThe front desk person was very helpful and nice!
Dayna C | Online Move InOnly time I ever used a storage unit. Had no problems of any kind at storage unit. Personnel answered all questions.
Sarah G | Overall ExperienceThese ladies made a really terrible situation for me, bearable. I appreciate their kindness and look forward to using them again for my moving and storage needs.
Kelly W | First ImpressionsDarlene was very organized and detailed about the rental unit. She was prepared for our arrival and the storage unit was clean when we got there. Park in the lot next to the office when checking-in due to limited parking outside the gate. I had a 26' truck to unload and the last 2 rows are wider for getting in and out of. Great service.
Kris M | First ImpressionsDarlene is awesome! Highly recommend.
Ryan T | Overall ExperienceVery helpful and friendly staff!
Robert P | Overall ExperienceThank You
Joy K | Overall ExperienceI was with UHaul Loveland for over 5 years. In that time I had gone through some lean times that Darlene and her staff went out of their way to help me through, I can't thank them enough for all the help I received. In the end I believe we thought of each other like family. Thanks again Darlene, Bridget, and UHaul Loveland for your support and "Over the Top" performance.
Tom L | Overall ExperienceI had an emergency and had to move. I was accompanied with a uhaul truck for my situation. I am so ever greatful you were there to help me when in need. I will always remember I can count on you for help at any time. Thank very much. Also like to point out that the storage units are very clean and well taken care of. Thank you again.
Cody B | First ImpressionsDarlene was great
ROBERT C | Overall ExperienceDarlene is very helpful.
Janet W | Overall ExperienceI use this location every time I move. I'm a local Realtor and I always recommend it too. Thank you once again, Kristine
Kristine L | Overall ExperienceSince hiring Darlene everything is very professional and always taking care of.
Carleen S | Overall ExperiencePeople hanging around the units for no reason. Inside the the storage area
Wesley B | Overall ExperienceEvery uhaul person was professional
ROBERT C | First ImpressionsStaff was very helpful and friendly.
Alex Z | Overall ExperienceDarlene at Loveland storage was exceptional in helping me arrange my short term storage needs.
Alex Z | Overall ExperienceAlways helpful and nice.
Steven H | Overall ExperienceDarlene was amazing! She was so helpful and friendly. Moving was stressful, and her kindness and helpfulness gave me peace of mind. I will definitely recommend your storage units to others. Thank you, Christie
Chistie C | Overall ExperienceNeeds more room to enter with big uhual trucks and trailers
Wesley B | Online Move InThank you so much the process was really smooth and didn't take very long at all thank you so much for working with me again.
PAUL C | First ImpressionsI didn’t know I was renting it and would like a full refund on the storage unit only
chad s | Overall ExperienceWe received excellent customer service at this facility. Thank you!
Steven F | Overall ExperienceSo helpful!
Carl W | Overall ExperienceDarlene was wonderful and easy to work with; her communication style is clear, concise and very friendly!
Jennifer S | Overall ExperienceI was never allowed to pick up my truck or pull dolly for my car. Told them I was a domestic violence victim and had to get my stuff out and go to my Mom's instead. The manager said he didn't care it was the busiest time of year and I wasn't taking his truck anywhere. I lost my car and everything I own as a result of his choice not to help me. Not only did you refuse to rent anything to me I was told later you charged me anyway so I am disgusted by you and your entire company. I'm safe but lost everything so put that in your reviews and I'm sure your mother is so proud of the man she raised.
Crystal L | Overall ExperienceThank you! I appreciate your friendly way of communicating with me. I'm glad I chose U-Haul in Loveland! Have a great day!
Adrienne H | Overall ExperienceTo expensive for the size of storage unit, I found a bigger one for less this is the only reason I left
laura W | Overall ExperienceThe manager is so nice, friendly, and helpful! Thanks for making it easy for us after a long drive from Utah.
Lyvia L | First ImpressionsGreat customer service. Not alot of on site parking space. Average prices.
Becky H | First ImpressionsWe really liked this U-Haul storage location. Darlene and Bridget worked in the office and both are sooo friendly. I would recommend to anyone needing storage.
Heather P | Overall ExperienceExcellent service
Bernard W | Overall ExperienceService was fast and friendly.
Andrew I | First ImpressionsSite manager is extremely helpful and I will definitely be back again as my needs change.
Mike L | Overall ExperienceFacility always clean and welcoming. Darlene and staff exceptionally attentive and always working on something out on site or office. I would have preferred to stay but unfortunately... Thanks to all.
Debra A | Overall ExperienceThe staff here is nice and very helpful. I had to switch to a bigger unit and they made it so easy.
Joy H | First ImpressionsI was satisfied with being able to enter and go during convenient hours. I didn't lock my storage unit correctly once, not realizing I put my lock on the wrong slot but Darlene had called me to let me know. It was nice to know the units were being monitored to ensure they're secured properly. The only thing I would suggest for U-Haul is to add mirrors at the end of each row to make it easier to see any oncoming cars when turning corners.
Mayann N | Overall ExperienceDarlene the owner is an absolute sweetheart. She was so incredibly kind and accommodating to our family during our move. We are so thankful to her for all her help!!
Michael G | Overall ExperienceThank you for everything and for letting me and my daughter use your lock and it was clean if I were going to go back their you would be the storage I would pick thanks for being so helpful:)
diane k | Overall ExperienceDarlene and crew and property amazing!
Tracie T | Overall ExperienceDarlene could not have been more helpful. She really helped us out with our tow dolly check-in/drop-off.
Michael G | First ImpressionsDarlene did a amazing job , she really saved the day for me. Thanks again.
christine k | First ImpressionsDarlene was absolutely amazing from the first time I walked into office to get a storage unit from the time we moved our belongings out she always answered my questions & very professional thank you Darlene your a rock star!!!
Margaret L | Overall ExperienceWould give less than 5 stars because the 5x5 is not actually 5x5 but Darlene is fantastic. She was so helpful and attentive with any need I had. 5 stars!
Jesse S | Overall ExperienceDarlene was very helpful at all times and very sweet! She’s a very easy going and understanding woman. Thanks for taking care of me and keeping my belongings safe and sound!
Andrea C | Overall ExperienceJust keep up with how you do thanks
Allen B | First ImpressionsDarlene Criswell was always a pleasure to work with. She is great!
chris m | Overall ExperienceSuper friendly, helpful, and awesome customer service! I just work a lot and far so it was har to be there by 10 pm, but not a huge deal.
Briana P | Overall ExperienceBest storage facility we've ever worked with. Darlene and her staff are competent, helpful and keep everything spotless and organized.
Gary S | Overall ExperienceDarlene is fantastic!!!!
MELVIN F | Overall ExperienceUhaulo es una solución marabiyoso
Remigio M | First ImpressionsPlease know I am Sad to go as well I never had a single issue with the unit or Services provided thank you for you’re convenience
Richard S | Overall ExperienceVery efficient and helpful!
Mike W | Overall ExperienceOutdoor space prices are too high
riely c | First ImpressionsIt’s clean, local, accessible, security, easy in and easy out. Nothing to whine about. Good job! I
BRIAN M | First ImpressionsI will recommend this storage facility to all my peeps!! Thank you for going above and beyond for me Darleen!!
Natasha P | Overall ExperienceThe storage was great, the only reason I moved out was because I live in Fort Collins, and I found one here in town.
Gabriel H | Overall ExperienceToo many price hikes over the year and a half. Paying under $100 for a 10x15 at a different place now.
Brandon J | Overall ExperienceI rented this storage unit for about a year and a half. It was great and I would highly recommend this facility. The manager Darlene is awesome, friendly, and helpful. The facility is always clean and accessible. I had zero problems the whole time, and was very happy with the place and the people, and sad to leave it but I had to move out of state.
Derek H | Overall ExperienceDarlene was super helpful and friendly. Made the experience excellent.
Michael Q | First ImpressionsDarlene Crisman was very accommodating and helpful. All the staff was great!
Lyn F | Overall ExperienceDarlene Criswell is a darling, her patient and kind guidance really eased the process of moving. Thank You.
Ana H | First ImpressionsWry helpful staff. Very polite and personable.
James H | First ImpressionsBridget was AWESOME when I visited on Fri. 4-1 to empty my storage unit. She went above and beyond helping me access the narrow driving lane with the 26' rental truck I had. She even arranged some further help moving some of my items. A BIG thank you to Bridget. Darlene is also great, she was always warm and friendly and very helpful answering questions I had during my rental period. This location is in great hands!!
WILLIAM A | Overall ExperienceDarlene was very helpful and accommodating when I needed extra storage for my things. She was super friendly, professional, and helpful
Monica D | Overall ExperienceDarlene was very friendly, efficient, and helpfulwith the check in. The other fellow, whose name I can’t remember, made sure we knew how to entervand leave and met us at the unit to open it and make sure we understood how to use and close it.
Donal W | First ImpressionsThank you
Devin V | Overall ExperienceMy family and their families use this location for all our storage needs in Colorado!
gerald h | Overall ExperienceNicest staff!
Denise Y | Overall ExperienceThe employee working at the loveland location was extreamly nice and kind and very helpful.
Ashley M | Overall ExperienceI just would like to say the Manager Darlin I believe that is her name. She is such a great Manager you have to run your storage. Tons of KUDOS FOR HER!!! Keep up your good job!!!! Naomi Araiza
Gilbert A | Overall ExperienceGreat people to work with. Very secure facility. I would use again in the future.
MELVIN P | Overall ExperienceOnly average from the standpoint the entrance /exit is the same and very tight as are the turn areas at each end. When driving a large truck with a trailer it is tricky getting around and even more so when you have others doing the same or having other rental Uhaul trucks sitting in the way.
Jessica C | First ImpressionsDarlene does a good job. .
Daniel M | First ImpressionsIt's kinda hard to have the work schedule I have and be able to get your belongings into storage with the hours, but they are friendly and helped me and they didn't have too. I appreciate it a lot.
Franklin m | First ImpressionsDarlene was amazing. She was very flexible with us as we were having some issues with our lending agency. U-Haul has consistently been tremendous to work with.
Ronald T | Overall ExperienceI have been very pleased with this facility. Thank You .
PAMELA B | Overall ExperienceThankyou for making the move in breeze!
Kerrie T | Online Move InLove that it was offered online
Heather H | Online Move InFriendly fast service. Very helpful.
Randy B | Overall ExperienceWorking with the manager Darlene was was great, she's a good person
Jamie S | Overall ExperienceExcellent experience! All was great!
jeff w | Overall ExperienceI love the office ladies. They are very helpful an detailed and throuough.
Juliette B | Overall ExperienceOriginally picked the wrong size unit. Was super easy to switch me over to a larger one. She was friendly and very helpful. Definitely recommend!
David R | Online Move InThe people that own and work at the unit I rented are super nice and helpful but uhaul policy’s suck
Alex E | Overall ExperienceOwner was very helpful in working out a last minute change in size for me. thanks
Michelle W | Overall ExperienceThe lady was very helpful and very friendly! To my surprise, I got my first month free! She was very informative and helped me find the nearest drop off location for my uhaul truck.
Ashton D | First ImpressionsUpon arriving to the storage facility at 4:10pm, after a 16 hour drive from Corpus Christi, Tx, the employee said “you know that we close at 5?” I proceeded to tell him “I have a reservation, do I have access after 5?” He said “yes, but it will be $5 extra.” In addition, the storage unit door was jammed and could not be shut easily. It took some extra time and energy figuring out a way to make it work. Also, we were unable to leave our 12’x 6’ uhaul trailer there due to lack of space.
James F | First ImpressionsI just got a small storage unit last minute and it fit all my stuff nicely and I only needed it for a month. I believe they keep Rodent traps in the storage units so that no critters try and get to your stuff. Since the storage unit is a monthly payment and I was in the storage unit for a month and one day they let me off the hook for the one extra day I was there which I appreciated. The staff is friendly and I recommend if you need a storage unit to go with uhaul.
Cassidey H | Overall ExperienceNice and courteous
Larry M | First ImpressionsDarlene is a super-star! She is so helpful and professional I cannot think of a better customer experience I have ever had.
Holly H | Overall ExperienceDarlene was very helpful eventhough I was moving and totally grumpy. Thanks Darlene!
Holly H | First ImpressionsWe've had to secure storage units at least 5 different times in different locations and this was one of the best and easiest experiences. We also rented their 15 ft moving truck twice - so convenient! We credit our positive experience to Darlene entirely. She is the best - relaxed, personable and always cheery. Thank you Darlene!
Roger A | Overall ExperienceThe ladies were very kind and helpful. I would rent from them again if the occasion arises. Thank you.
Leona W | Overall ExperienceThank you for providing the excellent service and clean well taken care of facility
Douglas K | First ImpressionsThis location is fantastic! Wish I could rate it over 5 stars, highly recommended to use them.
Cathy M | Overall ExperienceThank you for keeping my storage items safe over the last 2 years! Great service and staff!
Ellen B | Overall ExperienceIncredibly helpful, they went above and beyound to ensure my happiness.
Stephen O | First ImpressionsThe staff, ESPECIALLY Bridget! are the Best!! Thank you for making a very stressful time easier for us! We really appreciate you Bridget!! Thank you!!
LuAnne R | First ImpressionsRespectful staff, and a nice location. 👍👌
Jamie S | First ImpressionsDarlene was wonderful. She spent at least an hour helping us get our situation resolved. We were complicated customers and we couldn't have hoped for a smoother experience.
Bobbie H | First ImpressionsWonderful customer service at all times.
jennie B | Overall ExperienceVery well run storage facility!! Always kept very clean! Thank You so much. I am very happy!!!
Gene S | First ImpressionsDarlene the manager had been great and I had my storage until for 18 months!! Very nice facility and great staff highly recommend!!!
susan p | Overall ExperienceThe facility is fine.
Colton B | First ImpressionsEverything and everyone at the facility were great. Thanks
Lloyd B | Overall ExperienceParking in front of the office wasn't great.
Michael J | Overall ExperienceVery nice polite and helpful staff clean and very secured place
mia c | Overall ExperienceDarlene Criswell was extremely helpful and friendly. Thank you for your help Darlene , while we were moving. The Iveys
Clark I | First ImpressionsDarlene was really great and helpful
troy h | First ImpressionsThe sign-up was easy, staff is helpful and friendly, and the unit was clean. What more could you ask for?
Lloyd B | First ImpressionsDarlene was tremendous
Robert m | Overall ExperienceBridgette at this site is awful. She is rude and snippy. The office is dirty and messy. She deals with the public. There is no reason to be rude and hateful.
Charsise L | Overall ExperienceEveryone was very friendly and helpful.
BRIAN S | Overall ExperienceI can't say enough great things about the staff. They were always friendly and helpful. Bridget and Darlene were so personable and I would recommend to any and all people to use this facility.
Vicki k | Overall ExperienceGreat and helpful staff—always! 10/10
Matthew D | Overall ExperienceThe owner in Loveland was very accommodating and professional. Enjoyed working with her
James M | First ImpressionsAmazing staff
Bob N | First ImpressionsI had placed my entire home in a unit in 2008 after a horrible divorce. Took me 12 years to come from Texas to finally retrieve my items. Darlene made this process a little less painful with her awesome above and beyond customer service!
RACHEL M | Overall ExperienceThe owner was amazing!!! She was so helpful and easy to work with! Would recommend to anyone 1000%
Nikolai G | First ImpressionsBoth ladies I worked with were very nice and helpful.
Daniel A | Overall ExperienceDarlene was incredibly helpful, trouble-shooting for me during a stressful move. I'd say she went the extra mile and I really appreciate it. She was professional but friendly. I also had helpful service from the other staff.
Marianne D | Overall ExperienceDidn’t think it was fair I checked out three days after my due date and got charge for the whole month
frank s | Overall ExperienceQuick and efficient
Rick S | First ImpressionsThe staff working there are great, especially the lady in the front office.
daniel p | Overall ExperienceDarlene, the General Manager in Loveland, Colorado was very professional, knowledgeable, helpful and genuinely patient and kind. She answered all of my questions with a smile. Highly recommend! Jake Athens, Georgia
JAKE G | First ImpressionsDarlene was so helpful, an effective trouble-shooter and problem solver.
Marianne D | First ImpressionsDarlene was extended helpful.
Kristi W | First ImpressionsThe two ladies I had the pleasure of dealing with were very kind and helpful!
Kyler C | Overall ExperienceStaff was extremely helpful and friendly! They helped take the stress off of me during my moving experience.
Katlyn V | Overall ExperienceEveryone was courteous, helpful, and respectful. I am also great full for the free usage I was awarded for being a customer of u-haul. I will continue to use u-haul in the near future Thank you very much R. Garcia
Richard G | Overall ExperienceLoved it will use it again if needed
tim c | Overall ExperienceStaff was sympathetic to my unusual circumstances but didn't offer help as I had anticipated.
Angie S | First ImpressionsThe first person I worked with was abrupt and Not very helpful. However another gal, supervisor or just more knowledgeable, was Very COURTEOUS and Helpful. Much more pleasant personality!! Did not get names of either person but wish I had!
Eddy J | First ImpressionsA bit dusty but a great place.
Willow F | Overall ExperienceI cannot say enough good things about my experience. The office manager, Darlene, (I'm assuming she was the manager) was ABSOLUTELY wonderful. We had an issue with the lock, and she took care of it with no questions asked. She was friendly, helpful and just a delight to work with. I would give her 10 stars if I could.
Vicki k | First ImpressionsGreat people, great service. Good location. Thanks for the help and the smiles Roy E Erickson
Roy E | Overall ExperienceDarlene was always understanding and treated me well. I would appreciate a notice of any auctions. Thanks.
MEL W | Overall ExperienceGreat customer service
Dallas S | Overall ExperienceStaff was always helpful and nice.
Frank G | Overall ExperienceStaff was very helpful
Masako F | Overall ExperienceEveryone that I worked with was helpful and super friendly. Great experience.
kyndall k | Overall Experiencefilled my needs
Richard H | Overall ExperienceVery friendly service. Very Helpful. Very nice and secure facility.
Frank G | First ImpressionsThe staff was always helpful and happy to help. Access times were always convenient. Only complaints: the inside of the unit was always dirty and they parked trucks along fence blocking traffic.
PATRICK G | Overall ExperienceDarlene was GREAT. I've rented trucks/storage from Uhaul many many times over the years, and she was easily the best representative I've worked with. Super helpful, super knowledgable, and very kind.
Katherine D | Overall ExperienceExpensive for an outside unit, small as well for the cost.
ronny f | Overall ExperienceN
kevin k | Overall Experiencewas there for less than a month
minor k | Overall ExperienceStaff all friendly
mark m | Overall ExperienceExcellent service.
Tamara T | Overall ExperienceIt was fast and easy, and I like that. The storage space was very clean.
john j | First ImpressionsThe only negative comment I would offer is the pricing going up so frequently
NEVA B | Overall ExperienceWe have utilized storage facilities all over the country and this location has the best service we have ever experienced! Both the manager and Bridgett are very customer service oriented & friendly!A+
Sarah D | Overall ExperienceMost helpful and nice.
linda r | Overall ExperienceVery friendly and knowledgeable.
Joy K | First ImpressionsExcellent service. Thank you for all your help.
john b | Overall ExperienceVery friendly and professional when checking me in. Helped me figure out what I needed to go to bet situated. We willing to let me unload truck as I had movers being paid hourly, paperwork after
David C | First ImpressionsWhat?
Jerry P | Overall ExperienceThank you...
Leeann C | Overall ExperienceGood customer service
BOB H | First ImpressionsDarlene was very nice and easy to work with.
christian a | Overall ExperienceThe woman who helped with setting up my rental unit was Very helpful.
Kimberly D | First ImpressionsHad to drive 3 miles to drop off truck and tow dolly to another facility. I had fugure how to get back without a car. Thank God the people here are friendly and gave me a ride back to my car.
Felix B | First ImpressionsThe staff is very friendly and extremely helpful. The site is clean and seems to be very secure.
Mike G | First ImpressionsVery helpful customer service
Stacey N | First ImpressionsI would like to thank darlen and brijett at the uhaul storage on lincon ave in loveland for making this move as easy and friendly as they could they went above and beyond to help me thank you both
sarah p | Overall ExperienceEveryone that works there was very pleasant and considerate.
John D | Overall ExperienceGood clean safe facility.
gary s | Overall ExperienceI would recommend this place! Ladies inside was friendly and helpful.
Jacob C | Overall ExperienceGreat service. Served our needs perfectly for temporary storage
Chris H | Overall ExperienceThe ladies in the office were more than helpful and kind....great facilitiy.
sheree b | Overall ExperienceHe talked to me and I explained what I was needing and he got me into just what I was needing. Very nice gentleman.
John D | ReservationGreat staff
Kate R | Overall ExperienceGreat company to work with.
Kenny M | Overall ExperienceAfter searching around for prices this storage was one the best. Not only was their price low but all three employees I dealt with through out the one month I paid for were super nice and helpful! TU!
Omar C | Overall ExperienceYou have a great manage at this location
Nathan H | Overall ExperienceThank u
jeanne s | Overall Experienceit was kinda a long process to sign up, but customer service was courteous and helpful.
nancy b | ReservationThe customer service provided was excellent; however the quality of the unit is below average. It is clean, but dimensions are smaller than 5x10 and it is costing me $80.
ronny f | ReservationVery friendly staff
Connie S | Overall ExperienceFacility was clean and the attendant was very helpful and accommodating. She was knowledgeable and friendly.
Heather B | Overall ExperienceDarlene was always especially helpful when i went into the office esp on those warm afternoons. Thanks Darlene!
Becky W | Overall ExperienceThank you for your help and services. M. Perez
Marcelino P | ReservationThe staff was very friendly even when it was busy in the office. The facilities are clean and well maintained. I definitely recommend this location.
Heather B | ReservationMy Space was broke into
MONICA G | Overall ExperienceDarlene was very professional & courteous. She was very thorough & explained things very well. Thanks again! Tommy Mullen
TOMMY M | Overall ExperienceGood
Forrest L | Overall ExperienceEverything was good when I cleaned out the storage unit I did see mouse dropping so I'm hoping we didn't take any with us. after being there for 6 1/2 years managers changed a lot and price went too
KAREN M | Overall Experience