Customer Reviews for U-Haul Storage of North Miami Beach
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Excelente

Rating:

4.0

I suggest that the size of the entrance door could be greater in high. We needed to remove the cart to pass with the furniture.

Rating:

4.0

My only complaint is about costumer service after sotorege closing, I tried to go out after 10 pm from the stores and not costumer service numbers is available to help with that problem.

Rating:

2.0

My items were damaged by water ( rain?)

Rating:

5.0

I was very satisfied,everyone was very helpful

Rating:

3.0

I was given the same 6 digit number as another user. This caused some confusion at first since it granted me access to their area but not mine.

Rating:

3.0

Concerned about the pest

Rating:

5.0

They were very helpful and smart. They worked together (I saw), and kind...

Rating:

5.0

Muy buena atención y un trato muy amable y agradable a pesar de la barrera del idioma , si tuviera qué volver volvería muchas gracias por si atención y su trato .

Rating:

2.0

While the facilities are reasonable, the staffing in the main office at 163rd are very rude, like the person I checked out with. During the period that I had the storage I reported that I found mouse droppings in my storage and this was never really solved.

Rating:

5.0

the whole staff from the manager to the sales were amazing! you have no idea what they did for me.

Rating:

3.0

Dentro del storage sin luz y muy oscuro , nunca conseguía carrito para transportar las cajas y poco personal, lo demás bien.

Rating:

1.0

entraro en mi propiedad cuna el huracán sin mi autorización y botaron casi todas mis pertenencias y no me la pagaron son Inresponsables😞

Rating:

5.0

Good job

Rating:

5.0

It’s was a great experience, 1st month is free. That’s a huge saving

Rating:

5.0

Love U-Haul

Rating:

4.0

They were very nice

Rating:

1.0

While the staff was friendly, I believe someone went through my things,there was a box cutter in the storage to open my boxes that..there used clear tape and my boxes we opened and closed back with brown tape..im missing comic books ,a tv and a mattress,I should report this location for theft I still have the box cutter that was used and didn't belong to me

Rating:

5.0

Thank you 🙏

Rating:

5.0

I would like to say Thanks for amazing service. Great helpful staff. Just problem is that some days when I was there I saw main gate is not working that’s why homeless people come to inside storage parking area, they parked car inside property and seat inside car. Ones I was call to Police about that because one of them tried to come without write Code when I take some staff from my storage. They keep open back door . Why I don’t know. But I am absolutely satisfied with Uhaul services. Thanks a lot

Rating:

4.0

Tanika was super helpful and knowledgeable thank you.

Rating:

4.0

Have had issues with gate not Working. Gate being broken. Peacock being stuck due to gate not working. Pretty sure there’s a gentleman living outside the storage who drives a red Corolla. The storage was good though. Pricing went up a year in. Still affordable. Took care of everything online as the office on 163 street is not interested in storage.

Rating:

4.0

If the officevis NEVER "STAFFED," INDICATE as such on the office window. & Better yet, stop wasting SPACE with a non-existent office & convert it to additional storage space!

Rating:

4.0

Great

Rating:

4.0

I would have liked to have a cart to transport my property to and from the unit.

Rating:

2.0

Uhauls insurance company they brought in thru away 1/3 of my stuff without my consent. I lost valuable jewelry that was tucked away in boxes and dressers that they just trashed

Rating:

5.0

The facility was exactly what we needed. The only feedback I would have is there was just never enough carts available, but not enough to downgrade the survey.

Rating:

4.0

On my last day I had Trouble with the gate allowing me access to the inside of the storage. Otherwise, it was affordable and clean!

Rating:

2.0

Some staff was good, Some was disgusting. Liars, thieves and manipulators. Used their position to manipulate customers. And get their ways out. I went into my unit with managers and inspect my belongings because of a flooding incident. One worker was rushing everyone out the facility and tell us to come back since it's two ppl out a time. We ask how will this operation go on. I heard tomorrow till the next day Wednesday. I took pictures of what was wet from my unit with the managers and rush out. To come back on Wednesday to Nothing in my unit. Everything thrown away with no pictures to prove it that it was damaged or wet. The only picture they provide was the one that was taking when I was there. Than lied and said I did not respond to the message that was sent out to me and I did not showed up. When I responded to the message and showed up. Break my lock and throw all my property away without my consent. Than lied onto my face and claimed I didn't showed up. So they can have access into my belongings. No pictures was taken of my belongings and what I have lost. This is the last place I will recommended to anybody. Poor management.

Rating:

1.0

PESIMA EXPERIENCIA ABRIERON MI STORAGE SIN AUTORIZACION Y QUITAROBN COSAS SIN MI PERMISO. EL EMAIL QUE ENVIARON, YO NUNCA RESPODNI QUE LES DABA AUTORIZACION DE INGRESAR. VOY A DEMANDAR

Rating:

5.0

With an inviting & inclusive manner, Pascal, Janet, & Christopher, alo g with other Uhaul associates, were extremely attentive to my various needs (truck rental & storage space), always suggesting the best available services, sizes, & prices to accommodate my needs. Furthermore, they worked with me from opening until almost closing, never wavering from extending a positive full service experience, which encouragesme to be a return customer. & For all of the above I say "THANK YOU," with heightened APPRECIATION 👍🏽! Know that they ARE an ASSET to your community business👍🏽. Sincerely & respectfully, D. B. Jones 🙂.

Rating:

4.0

It was someone living there

Rating:

5.0

The service was incredible and the staff was helpful and great

Rating:

2.0

1.5 hours to check in. Didn’t have my storage locker available even though I had a reservation. Once I moved in they didn’t have a lock and had to find one that took an additional 45 min. The whole experience was not a pleasant one

Rating:

5.0

Nice service

Rating:

5.0

Thanks

Rating:

5.0

Thanks to Peter and Lynette who made sure the unit was clean 👌to my desirable . Poor bleach and scrape out all stains. They were very nice and friendly. Great team worker. Thanks

Rating:

1.0

I had a really bad experience yesterday with one of the girls at your front desk, my receipt says Melisa. She is really rude person, while she was taking me and setting up for my storage she was on the phone with the bf base on the conversation she had I realized she was distracted at the same time trying to give me info. I went to the storage with the password she set up and didn't work, I called back to the office and she start screaming at me saying I was wrong and I didn't follow the map and she just hung up saying now we have to go there. The other co worker (male) came to try the password and he confirmed it didn't work, he call to the office trying change and nothing. He went back to the office call someone with me on the phone( while I'm waiting at the gate, already pass 1 hour) and nothing nothing working he can back again to open for me to put my stuff in the storage, and nobody fix my password, they only say I don't know. So now today I have to go back after work again to the office to see what's going on. I know is 1 month free but I don't deserve this treatment as a customer this girl is so rude, having a conversation with someone outside work while taking customer so of course she couldn't done correctly my profile or my password.

Rating:

1.0

My unit was leaking and lots of my stuff got damaged

Rating:

4.0

I parked unloaded the car then I walked around and then came back to be denied access but I did get a new code to solve the problem.

Rating:

5.0

Was a very satisfied customer for four years at this facility and would use it again for any of my storage needs.

Rating:

5.0

Ms. Lynnette Finnie runs a well- maintained office. Her reps are well-trained also.

Rating:

5.0

Ms.Lynnette Finnie, store manager, runs a very well- organized office. Her reps are well-trained, too.

Rating:

5.0

Every time I come into this location I always get the best Customer Service every single staff is friendly and always has a smile on their face. I love it.

Rating:

5.0

There is nothing to comment about because everything and everyone have been well Profesional thanks.

Rating:

1.0

Some staff members were helpful and friendly, the majority was not. Customer service agents from the 800 number are some of the worst I have ever encountered in any industry. Definitely overpriced, rent went up often. Overall my experience was not a good one

Rating:

5.0

Great storage space

Rating:

4.0

Need more than one staircase in each building. Thank you for the flat bed dolly.

Rating:

5.0

Excellent service very very pleased. I highly recommend these guys

Rating:

5.0

Very thing was great, one employee not so nice

Rating:

2.0

Staff is unorganized. The assistant manager is very rude and unprofessional. Gate at storage unit has been broken for weeks and was never fixed. Anyone can just walk in off the street.

Rating:

3.0

There was rat poop in the storage unit that I rented

Rating:

2.0

There was no lock in my unit has notes in the instructions. The unit was difficult to find at first and the staff was not helpful. The description of the unit was not clear. Was surprised when the upper unit required a ladder to access. This was very inconvenient and made storage very difficult. Overall not very satisfied and regret moving to this storage unit.

Rating:

3.0

I've used this storage facility twice. The first time was for 2 months and the second time was for 9 months. I had no problems the first time, but my unit was filled with roaches the second time. Both times I used an outside unit without temperature control; I am sure the heat and humidity played a role in encouraging roaches. I would highly suggest you get a temperature-controlled unit and visit your unit often to spray for roaches.

Rating:

3.0

I found a dead roach in my unit the day I was moving out my belongings. The day I called to ask how do I cancel my unit I was out on hold for 14 minutes. Very rude the first associate I spoke to in regards to close my account.

Rating:

3.0

My unit did not have a lock in it as described to me.

Rating:

5.0

I like storage thanks

Rating:

1.0

Went through Covid and major surgery and tried explaining late payments storage increased almost 100 dollars with no update of amenities or services provided then I called to try and pay was told my account was up for grab to only receive a letter two wakes later for payment before I loose it then I asked to at least retrieve my personals such as important docs and was not allowed. Will never seek uhaul services again

Rating:

1.0

I was very excited to find a 24 hour storage facility but a couple months into renting my unit someone from the storage facility burglarized my unit. My electric skateboard was stolen and my helmet was gone. Management have never told me who broke into my unit and who stole my belongings. A few days later, I got a call saying my stuff was found in an empty unit. Moreover, the storage facility had dozens of people living in their units, even in my building their was 3 people who lived in their units. The entrance to my unit smelled like urine, appears those who are living their are urinating outside by the doors. Their is trash in the hallways and outside. The doors to our buildings were left open by other tenants and management had no clue. Overall, this is not a safe facility considering those living their could be criminals and rapist etc. Not safe for a woman to go there.

Rating:

1.0

Uhaul customer service is the worst ever. Uhaul are giving a service that is paid by the client who they do not respect.

Rating:

1.0

I have about a bad customer service on this location 2269 NE 163 street I wait for 2 hours for get the van and olso they don't have a good comunication I was in the store this my first time I don't get no help I have to do everything by myself I call the manager she drive 3 hours from the store is only one lady whit everything she try to help me how can open the store for put my stuff inside so you have to fixe all this detail about customer service thanks javier solano

Rating:

3.0

This facility was clean and well maintained, but I went there a three times to pick up some of my tools in there I couldn't get inside the storage door. I checked in then checked out, the keypad said welcome back...but that still didn't work try a couple more time to see if that would solved the problem, no nothing happened, then I went to the office they told me the person who has the key wasn't there. I lost time and money on this a few times and they charged me for late fees while I couldn't get access to the storage unit. I even write to the manager on the app no one answer. I went one last time then they finally send someone to open the door and I took the opportunity to move out the same day.

Rating:

1.0

Although I rented my unit at the last minute on a Friday. The representative gave me the wrong storage unit number and I was unable to access the unit. All employees had left for the day. I had to end up getting a unit at life storage. I’m still waiting for a refund. Horrible experience. I’ll stick with uhaul’s transport service and skip the storage next time.

Rating:

5.0

Thanks to Shun and the entire staff for been so helpful!

Rating:

5.0

Thank you for everything

Rating:

5.0

Can't complain everything was great!

Rating:

2.0

No clear instructions on how to access unit. No warning that units required walking up a ladder to access.

Rating:

5.0

So helpful and knowledgeable staff quickly and easily completed my transaction. Cleanest storage facility I’ve ever seen. The staff shows pride in their work environment. GB

Rating:

5.0

Thank you for all your service and support...

Rating:

2.0

Rude employees

Rating:

2.0

The storage floor is in safe The storage facility is in need for renovation Access to door to storage always a problem it’s either left open or the code never work. Getting access is very inconvenient you are unable to call to resolve this issue you need to drive to another location to speak to staff representatives to get one day code which never work again Bad computer system when it comes to door access

Rating:

5.0

Im not leaving you guys i've moved to G6 and i'm glad it was available, because we being with you guys for many years and we are happy there. Thank You!!!! My special appreciation to Denise and Shirley very nice girls Merry Christmas and a Healthy Happy New Year 2023

Rating:

4.0

Thanks I would definitely return!!

Rating:

5.0

Very good

Rating:

5.0

The staff is very friendly, and they would go an extra mile to accommodate their customers. I was very pleased the way I was treated.

Rating:

5.0

Cuando me devuelven el deposito

Rating:

3.0

I only had a problem with me having to always change my access code and still not able to get in my unit when I wanted to get certain things. It was frustrating

Rating:

4.0

Access door to storage unit are broken. Everything else was excellent

Rating:

3.0

With various access points to the split property, it was confusing finding the storage unit. The property is also visibly aging. However, the convenience of 24 hour access is well appreciated.

Rating:

5.0

Muy conveniente para las necesidades de cada persona .. muy bien organizado

Rating:

1.0

Uhaul is just a pain to work with. I understand they are a big company, but at some point, one has to wonder if they are sacrificing skilled labor for cheap labor.

Rating:

5.0

Me gustaria que abrieran mas tempranoy cerraran mas tarde, para tener mas acceso a las unidades

Rating:

1.0

Stayed on hold for over a hour and no one picked up.

Rating:

5.0

From the staff at the desk to the guys working in the yard the help and support was awesome… I arrived tired with a trailer I drove all night.. the staff helped with with getting a unit.. helping with the trailer.. friendly and professional from start to finish… great service great people.

Rating:

5.0

Gracias tony

Rating:

4.0

At points in time the storage facility electronic gates were not working properly, therefore, access could not be had. Also, quite a few times the hours of operation were not adhered to with no notification of possible available hours, nor a contact number for inquires. However, for the time period we did have the unit it was definitely adequate, clean, well lite, with friendly and helpful staff when they were available. I would use this facility again, as well as recommend it to others.

Rating:

5.0

Very convenient and employees are very nice.

Rating:

5.0

Biggest mistake I made was going into the location to ask for support. I got here and found out this is a secondary location. Wanted to see the size before I ordered. They then said that the primary spot is a little bit away. Went into the main spot on 163 street and had the worst experience ever. Waited 15 minutes to be seen to then be told by the gentlemen they didn’t have any storage available. Would have to come in tomorrow. And somehow he was sure the next day it would be available. Even showed him the link online which said it was available. He stated that it wasn’t and if I got it online, I would still have to come in. Luckily my wife went ahead and bought the locker online and within 2 minutes I had a gate code and a locker number with a lock placed inside. Couldn’t believe how easy it was. Got in and was able to use Sunday to move everything I needed to. Will never go into the location again.

Rating:

5.0

Again Denise was amazing!!!!!

Rating:

5.0

La verdad bastante bien y recomendable para guardar tus artículos de valor.

Rating:

5.0

None

Rating:

1.0

This is scam, this place is a circus, do not come here it will cost you time and money 💵

Rating:

2.0

Wouldn’t recommend

Rating:

4.0

Yes the facility was secure, the only time I went by was in the day time and I did not have any interaction with the staff that's why I answered no. But overall I was satisfied!

Rating:

5.0

I am very appreciative of the professionalism and compassion that this location's staff displayed.

Rating:

5.0

The free month of storage came as a pleasant surprise and handy just for renting a trailer one way. I actually needed it when the person I was bringing my stuff to for shipping overseas had a death and had to leave the country suddenly I needed to put my stuff in storage just for a couple of days and U-Haul saved the day. Highly recommend and will definitely use them again. The people were great too.

Rating:

5.0

Just had e bit of an issue with entry my pin was not accepted at the entry keypad but was at the exit very confused.

Rating:

5.0

Muy agradecida todo fue excelente!! 💖

Rating:

2.0

Had to cancel use of facility because storage was unreachable up a ladder. When making reservation I explained that I had heavy furniture couches etc .There was no way to get them into that loft for storage.

Rating:

1.0

Absolutely horrible experience, VERY VERY unprofessional staff that works at this location.

Rating:

1.0

No ventilation in the storage area

Rating:

3.0

First of all, all the signs posted read access 24/7 to the storage facility. However, I was not granted access after 10:00 pm and no one told me that I needed to pay an extra $10 to benefit the 24/7 access. Secondly, I informed your staff on Saturday December 11, 2021 that all my belongings were removed from the unit and that it was now empty and available to be rented out. She promised that she would take care of it. Five (5) days, nothing was taken care of resulting in a $133 monthly charges for nothing. This had caused me to make another trip to the facility by taking a video of both empty units to show that both units were empty and that they needed to close the contract. Also I rented a 20’ truck from you guys when I returned the truck. You guys charged me $36 for 2 gallons of fuel but yet I accidentally left my personal dolly in the truck. When I return a few hours later to retrieve it, it disappeared in thing air. Somebody clearly inspected the truck before renting it out. They realize the fuel was low but they did not realize that this dolly, totally different color from yours, didn’t belong to you guys. I was told that I lost my dolly forever and no one will return it or pay for stealing it. This is the second time o lost items left in a truck rented from your facility. You need to have a lost and found policy to keep customers items left in your truck to be returned to them when found, otherwise this is theft. So let’s fix the problem so no other customers will lose their precious items forever in the future. I hope you get the message and take swift action to fix the problem Mr. Tony, thank you.

Rating:

3.0

The Main store needs new Management..

Rating:

5.0

Good

Rating:

1.0

Need to be more customer friendly, could have walk through access process, no Dolly around to help move stuff to storage.. Associate were talking about everything but assisting the customer and listening and customer service on the storage side was closed during business hours

Rating:

5.0

The manager Tony was amazing! Very accommodating and great customer service from the office personnel to the customer call center.

Rating:

5.0

so far this has been a 5 star experience! very easy, all digital and everything accomodated my own scheduling. i love the first month free and the air conditioned facility. i am a little concerned about vermin being an issue just because this is true for any storage facilitu but cannot say one way or another regarding THIS facility. so far super happy!!

Rating:

1.0

Son un desaatre. Fui dos veces en horario de oficinia y nunca hay personal para ayudar. Uno de los dias eramos 3 personas tratando de acceder al deposito y los códigos no andabam. Llamamos muchas veces para pedir ayuda, una de las veces dijeron que mandaban a alguien. Esperamos mas de 1 hora que venga alguien y nada. Yo gaste tiempo y plata contratando un servicio de mudanza para que lleve mis cosas al deposito y no pude llevarlas. Tuve que volver a descargar todo. Quien se hace cargo de eso?

Rating:

2.0

I got licked in the courtyard while on the phone with corporate looking for anyone who worked there. This location was sent an email by corporate telling them I was locked in and I never got a response. My unit is flooded and I can’t get anyone from that location to call me. I need a refund for a unit I rented upstairs. No reply at all

Rating:

5.0

Durante mis 9 años teniendo sus servicios no tuve ningún problema siempre fueron amables pero si me gustaría recomendar q si pudieran proteger mejor las bodegas x q cuando llueve en tiempo de huracanes se alcanza a llegar el agua donde tenemos nuestras cosas y se mojaron un poco algunas , ese es mi único comentario, y Agradeciendo por haberme prestado sus servicios

Rating:

1.0

The facilities smell disgusting. I am looking for other storage company to move my stuffs.

Rating:

5.0

Felling like second home

Rating:

1.0

Una verguenza esta sucursal . 2 dias sin poder entrar a recojer mis pertenencias . El manager tony un mal ejemplo para uhaul . Me dieron un codigo incorrecto . Les importa mierda solo quieren su dinero . No pienso pagar este descaro . Me siento muy desconfirme con el servicio

Rating:

5.0

Always that I need Ihaul I find everything in the same place a good price, I really appreciated.

Rating:

3.0

I had a rough time to have the clerk to spell my name and to enter the data in the computer

Rating:

4.0

Everything was good even though I only used it for three months the only thing is at the time of surending th unit while I was at the office in line and I reached the counter the woman said that I had to go back to the storage and take pictures with it empty I was not told About this before that was the only issue I encountered thank you

Rating:

2.0

24 hour access is available however required an escalation to occur in order to receive the 24 hour access to the unit after calling the location twice and was told I had it however that was not accurate. Then called Customer Service they said there’s an extra fee for 24 hour access which was inaccurate again as nowhere does it state there is a fee for 24 hour access. Website coding is inferior as my reservation is not linked to my account and states “ * we are unable to associate the order to your account”. But logging in using my reservation order number and last name was able to see the account details just not associate it to my email address. Logging in with email and password again, the same error message occurred… But received the sorry to see you go email message and rate my experience from U-Haul to the same email address. Can only assume Uhaul will not charge me for any more storage fees. As impossible to associate the order to my account. If I did not save the order reservation number it would have been like the order never occurred. U-Haul being a national company should be able to afford developers & QA resources who can code and test functionality effectively. Too many issues for a storage facility.

Rating:

5.0

Carla was extremely helpful, she stayed past her time to leave to assure I was taken care of she went over and beyond with assistance.

Rating:

3.0

pense que era un storage con aire acondicionado. en google dice que esta locación la oficina abre los sábados pero no habia nadie. El storage que me asignaron la cerradura del lado izquierdo, esta malogrado . Por último, el precio es super alto comparado con otras compañías que si ofrecen indoors.

Rating:

5.0

Good storage and management

Rating:

3.0

Roaches and ants was all over my property

Rating:

5.0

The staff is very helpful. The facility is kept in great shape and exceptionally clean.

Rating:

5.0

The staff was very friendly, helpful and knowledgeable. The team at this location are in sync with each other which makes for a great customer experience. Thank you for all your help

Rating:

5.0

thank u

Rating:

5.0

The only thing is that the storage room was a bit higher than expected but again it was more economical than ground level I had to pay an employee of the company to help me store 8 27 gallon containers. Because I could not climb the stairs with the weight !! But I guess it’s ok

Rating:

3.0

never explain that my unit was up i have to use stairs to accommodated my stuff

Rating:

5.0

Carla was very very helpful

Rating:

5.0

Thank You love it

Rating:

5.0

Gracias por su atención me fue muy útil, tus servicios me encantaron. Los e recomendado a toda mi familia e amigos. Estoy muy satisfecha, son los mensajes, nadie los supera. Muchas gracias.

Rating:

1.0

Service was extremely slow. Not many options for storage and customer service was horrible.

Rating:

1.0

I want my money back!!! I told it already to somebody from your customer service by phone but as I see nothing happened. You lied to me about your service! Im totally disappointed! I lost a lot of time because of your deceitful marketing!

Rating:

3.0

Es dificil comunicarse por telefono

Rating:

5.0

Appreciate the convenience of being provided a lock!

Rating:

5.0

Tony was very attentive and helpful with my questions and concerns.

Rating:

1.0

I rented the uhual storage to store a couch, I made the reservation online so I wouldn’t have to check in at store. The uhual facility has a second storage facility 3 blocks away but that was not made clear during my reservation so I had to go to desk for help anyways, then when I finally found the storage unit it was was 8ft above the ground with a ladder! How is anyone supposed to move a couch to a storage unit 3 ft above their head?! Makes no sense why a second story storage unit would even exist. After wasting more time than I wanted, I went back to get a walk in storage unit, in which they told me they had 1 for twice as much as my previous rental price, I cancelled my storage unit right there and had to go searching for a new storage unit. Not only will I never use this storage facility, I will be moving in 3 weeks and was planning on renting a truck from here, but I will be taking my business elsewhere based on my terrible experience with this location.

Rating:

1.0

One of the worst experiences at a storage facility I have ever had. The address given to use for storage was incorrect. There was no one there and no one picked up the phone. we found out (by luck of googling nearby uhaul locations) that the actual rental office was 3 blocks away. We went there and there was only 1 employee who was very slow. She took almost an hour to get us checked in AND then booked us for an outside unit even though we had requested climatized. She said they only had 1 climatized unit and it was a 2nd level unit. Next, our gate code did not work to get into the building, so we had to leave and come back. The 2nd level unit was also an absolute nightmare to load our heavy boxes into using their wobbly ladder.

Rating:

5.0

The manager and staff at this facility are top notch. Special thanks to Lauren and Anthony for making the process of transferring from Ubox to storage a breeze.

Rating:

5.0

I spent over 3 Years Storing @ Uhaul of North Miami Beach. All the Staff was Extremely helpful and The Girls Michelle & Breon were Awesome. I promise we will Stop Over and Drop Some Sweets off to all you Ladies. Stay Safe and Healthy.

Rating:

5.0

Very good experience.

Rating:

3.0

The storages are not the size what supposed to be

Rating:

5.0

AFTER I MOVED INTO THE STORAGE...IS THE LOCK THAT YOU PROVIDED ME WITH WILL BE CHARGED TO MY ACCOUNT?.....I HOPE NOT...

Rating:

5.0

excelente

Rating:

5.0

Great Job Janet!! Keep it up

Rating:

4.0

Prices can be more competitive

Rating:

2.0

The customer service was horrible. The ladder was very much unsafe as well as the storage unit unsafe. The area smelled like urine and it was definitely not something i would recommend. Even while trying to get a refund the person i was dealing with had no idea as to what they were doing.

Rating:

5.0

Fantastic.

Rating:

3.0

Stated multiple times over the past months. Constantly people living and sleeping in the gates. Asked several times for assistance with a car always in front of my unit with a person sleeping in it. Asked him to move his car and he said no. I reported it and moved out immediately. Every single time I was on site someone was sleeping in their car or unit and always a smell of urine. Made my wife very very uncomfortable.

Rating:

2.0

Every month you send message that we didn't pay advise when it was already paid. This made us very angry.

Rating:

5.0

It does have small roaches in the storages unit and the units that are large the ones in the center are big and wide but the ones that are in the end it's small, but it's said to be a large unite

Rating:

5.0

“. EXCELENTE “

Rating:

1.0

I was only standing outside waiting for someone to open the door for 2 hours while holding for a uhaul customer service rep to explain why the office is closed at the address they sent me and then uhaul rep apologized they sent me to the wrong address! What a waste! On top of that I missed going to work, and I did not get paid for it! What a mess! Thank you Uhaul Signed Unhappy customer 😔

Rating:

2.0

I had a difficult time finding the offsite storage place. The office person told me it was across the street but did not specify where it was. Also, the price is high and I think I should get a refund for part of the last month's rent since I moved out so early. 305-467-7789

Rating:

1.0

Horrible thieves

Rating:

2.0

First arrived in unit to find no lock so had to drive back to main office for a lock. filled my unit and left. Next day: Check in keypad is on the wall so I have to pull up, get out of my car in the rain and check in on keypad, then hop in my car and I pull to the next keypad to open the gate, gate opens, I pull to the 3rd keypad to enter my unit in the rain, it says access denied code not found, I go back to my car in the rain, can't go back to the 2 previous keypad since the gate closed, so I drive to the exit to use the intercom, staff answers quickly and says she is coming soon to reset system, I wait 20 mins nobody comes, unable to enter my unit that I just filled. had to leave so wasted a trip there and a day without my items.

Rating:

5.0

I highly recommend your service!

Rating:

5.0

He was very helpful

Rating:

1.0

Did not have access to the storage at 6:00 pm

Rating:

1.0

Bad service, they didn't care that I made a reservation for a bigger unit, they just rented to somebody else.

Rating:

2.0

There was no signs informing you what you needed to do to close the unit out (ie: pictures). There was no one in the office and no office hours.

Rating:

4.0

In that office, people who speak Spanish

Rating:

1.0

The staging people working on the North Miami Beach franchise 2269 NE 163rd St, North Miami Beach, FL 33162 is very disrespectful and gross , they did not provide any solutions .

Rating:

1.0

Representatives need to be more kind hearted, respectful, alert and efficient when serving the public. When this covid-19 pandemic started in March our son's school sent everyone home. We live out of state and are accustomed to using U-Haul facilities and equipment so there was no question when I called this location to inquire about renting a storage unit for my son and 2 classmates to store their dorm belongings that it would be fine. Mind you now...our son never told us or complained. Well I rented the unit sight unseen because of the rush. Fast forward to August 28, 2020 we go to the U-Haul unit to move him out and were shocked beyond belief! We expected to see a normal second floor unit but this was what looked like a jail cell with weak metal beam floors (Unit F22)that you must use a tall step ladder to access not the normal garage type doors! Then you must walk down the tall step ladder to move in and out without falling down the step ladder to your death. This facility needs to be checked and perhaps the design updated for safety standards! If I had known how these units looked I wouldn't have patronized this location. I know that each U-Haul facility is individually owned and operated BUT I wish there was a way to officially request some sort of monetary refund of the fees paid because there is No Way that unit should have cost as much as we were charged. Please Note..I Have Not reached out to the facility because I don't want to be mistreated or spoken to in the way that I witnessed the representative speak to another patron. Please step in and assist me with obtaining some sort of monetary compensation in refund.

Rating:

3.0

I really loved the staff and everything went very smooth but I can’t give a great rating because my storage unit flooded back in June and come to find out it had just happened a few months before . Definite drainage issue. But once they get that fixed, which they are working on, I would recommend because everyone was super super nice and helpful!!

Rating:

5.0

This storage facility was reasonably priced and comfortable when moving items.

Rating:

1.0

Customer services need to improve or change personal. Really !!! I moved from my unit G39 on 7/13/2020 after two years, because the bad customer service I received on July 11 2020. After Waiting 45 minutes Outside because nobody was in the location where my unit was. They asked me to go to this location 2269 NE on 63 rd north Miami to get help, but instead I had this girl very tired demanding me to pay instead helping understand where my new unit location. It was a rainy day, she was not helpful, so I decide to rent a truck next day and move out. I got a great service on the phone getting the truck but my luck I had to go back to this location again where everybody have a bad actitud and bad customer service.

Rating:

1.0

No good bad services

Rating:

1.0

Well I need my money back because the place was too small and you guys refer me to another storage place with the available size I need but the charge me the first month wen you guys offered free first month with the Truck rental I need my money back

Rating:

1.0

I paid for a air-conditioned storage unit, but instead, A/C did not work well; there was an apparent flood in the unit. All the pieces of furniture inside were ruined.

Rating:

2.0

I have 4 years my storage in the same place but more the 2 years have a problem for the office. Nothig the people is inside you need the call for the personal comming. What is the security?. Only the cameras. In this week I decided leave the place. I going very angry for your fault and your less consideration for the costumer. In this weekend I called the office but my cod.not response and never open the door. The central office remitted my help but never the people comming.For this reason never come back and never recommend your service.

Rating:

1.0

I will never rent a storage with UHAUL again. I lost all my things. twice they called me because the facility was flooded. I lost the main things I wanted to save. Mt king size brand new mattress and the Italian bed. I when to you because you were suppose to be the best nation wide company. Turns out you are the worst company. I lost around 10 K of valuable things I wanted to store and on top of that I had to pay you monthly so your company could ruin it. I will make sure everyone in my network realizes that your company is the worst company for storage purposes.

Rating:

3.0

The facility was good and clean, however we left because was the second time in less than 6 months that we have problem with flooding in the premises. The first time was in December and the second time last week. People were really nice and helpful in both occasions. We moved to a facility that has storage rooms in a second/third floor.

Rating:

1.0

constant flooding

Rating:

5.0

I called and spoke to a woman about changing the date since I caught traffic on my move and had to move my reservation to the next day. She went above and beyond, allowing me to stay positive on a not so good trip. Next day when I got there she remembered me, gave me close storages since I needed two of them, and was wearing a mask, directing employees and customers, and made me feel safe. Awesome job.

Rating:

5.0

The storage space served my needs very adaquately. The only problem I had was when the facility got flooded and I lost a lot of valuable photographs and some needed items.

Rating:

3.0

The lady that was doing my paper work did not know how to do it, it should not take more than 5 minutes it took her almost 45 minutes. She did not meet the standards of her job. We left very dissapointed.

Rating:

5.0

Great customer service! Nice and clean Truck.

Rating:

5.0

Excellent experience.

Rating:

1.0

In November I paid for 4month and when I arrived on December 10 the indicated storrage was occupied! No other storrage was available. The office unable to Solf the problem. Very poor. Never again U-H

Rating:

5.0

Good service

Rating:

1.0

I haven't received a call regarding my damages from water flood

Rating:

1.0

No good

Rating:

4.0

Thank you

Rating:

4.0

Other then the security gates not working properly (I actually got locked in a few times) the service and facility were great

Rating:

4.0

Its fine but could be better.

Rating:

1.0

No body knows what they are doing not saying.spoke my order with 4 different people over the phone Only to be told one too many different details about the same order. Even in person during return an

Rating:

4.0

Friendly service

Rating:

4.0

None

Rating:

5.0

Thank you.

Rating:

5.0

excellent

Rating:

5.0

Very good services about stores lne month free.

Rating:

1.0

Tried to get assist manager Michelle to talk to her about the drop off issues of trailer rental and how her staff handled after unloading my property into their rental storage. Not available. Joe

Rating:

5.0

OK

Rating:

2.0

Deceiving marketing tactico

Rating:

1.0