Customer Reviews for U-Haul Storage of Pearl

Rating:

5.0

Did a good job getting me in and out.

Rating:

5.0

The truck was clean inside the cab and outside. The staff explained the truck and moved it out of the parking spot for me. They provided a dozen clean and intact moving blankets. Truck handled well. Easy to use.

Rating:

5.0

Stay of sheer Excellence.❤️🌹❤️🌹❤️🌹❤️🌹❤️🌹

Rating:

5.0

They are great people but my rear camera was not working when I got home went bk today I was told I could come whenever I told them about 12:30 pm I got there at 1:30 was told guy left 5-10 mins before I got there I should have called first & for me to call first tomorrow before coming I work nights don’t get home until 3 Am or after so I was disappointed he left. he called me day before so I will try again tomorrow I need my rear camara fixed it worked before installation

Rating:

3.0

The old manager at this location never read emails and would harass people about payments. Other than that pretty good experience.

Rating:

5.0

The entire experience was OUTSTANDING! Patrick, the branch ASM was very professional, knowledgeable, but most importantly, gave great customer service with a very pleasant attitude. He answered all my questions and is an asset to U-Haul. I would highly RECOMMEND this branch above your other local branch's. This also goes for the team that was working last night when I returned my truck, they were very quick in getting me checked back in with very positive customer service and very courteous and positive helpful attitudes. Thank You Joe M.

Rating:

5.0

Very helpful and friendly staff, had no issues with quick service

Rating:

5.0

All was great. Excellent customer services, reasonable costs and friendly service. Thank you!

Rating:

5.0

They were the best no need for improvement

Rating:

5.0

Make the after hour return

Rating:

5.0

Keep doing what you are doing. I really appreciate your help and wonderful and professional service. Thank you very much.

Rating:

4.0

The additional fees put you at a higher pay rate than what you expect or can afford. Other than that the workers are friendly.

Rating:

5.0

I will certainly be another return customer in the future. Management in my opinion is 2nd to none. Thank You

Rating:

2.0

I had a rude manager in the background when I asked for extra days to empty trucks and the ramp was broke on the one truck

Rating:

1.0

I have used this location a couple of times. The staff really doesn't know what they are doing and are more interested in talking with each other than helping customers. It took over 2 hours to pick up my trailer Saturday night and they let me leave without the lights being hooked up.

Rating:

5.0

Place, equipment & my rental van was clean. Service was friendly. I say just don't change & keep doing what you're doing

Rating:

5.0

Great costumer service

Rating:

2.0

More training for staff on the computer system. Have trucks checked out and ready before renting.

Rating:

5.0

Best location and team!!!

Rating:

5.0

Service was great

Rating:

4.0

Get them some more help and clean the building. The truck was clean and the lady who helped me was exceptional and friendly.

Rating:

5.0

Awesome Christron

Rating:

5.0

Reduce prices 😊

Rating:

5.0

Overall everything was awesome. Clean, fresh, very dependable. The customer service was 10+. I loved it.

Rating:

4.0

The ratchets for the tire straps were rusted enough that I had to use my fist to move the handle

Rating:

5.0

None

Rating:

5.0

Pleasant and friendly atmosphere! Everyone that I met was courteous and accommodating. Thank you, Dr. Eva Jackson

Rating:

5.0

A couple of the running lights did not fully work.

Rating:

3.0

I think yall need to be more transparent with pricing cause I was quoted 65$ and was charged 118 and plus 13 dollars after I returned the uhaul I was really upset about that

Rating:

5.0

My favorite store. Employees are great!!

Rating:

5.0

The trailer was previously used by someone that had greasy parts in it. Grease was all over the trailer. I used it for sand. The sand helped clean off the grease. I used a blower to clean the trailer after I used it.

Rating:

5.0

The manager was very helpful and the staff knowledgable about u haul operations. It was a very good experience.

Rating:

5.0

Thank you!!!

Rating:

5.0

Keep doing what you’re doing

Rating:

5.0

Everithing was Great and the Clerk was excellent!!!!!!

Rating:

5.0

EVERYTHING IS GREAT -- ESPECIALLY THE STAFF!!

Rating:

5.0

Nothing . Friendly staff, VERY FAST check in/out. Well maintained equipment.

Rating:

5.0

Everything is great at the Pearl, MS store near Pearson Road. Employees are wonderful especially Kadria, Jasmine and Jeremy. They are a great asset to your company.

Rating:

5.0

The staff was very helpful and warming.

Rating:

5.0

Thanks your

Rating:

1.0

Day shift staff messed up the contract. Zachary was the person who did my contact. Had to pay 73 dollars for 14 miles over. End up with a hold on my return because of a contact mistake.

Rating:

5.0

GREAT CUSTOMER SERVICE!!

Rating:

5.0

The 12 X 6 open trailer I rented was well-maintained from a mechanical standpoint, but it was not clean. It needed to be scrubbed with a pressure washer or, better, a steam cleaner. There was an oily substance in the bottom and on the sides of the trailer. Some of the "mess" got onto a mattress even though we tried to prevent it by using our own blankets to cover as much of the mattress as possible. My wife says we can probably remove the substance from the mattress by scrubbing it. Still, I would rent from this U-Haul dealership again. They were very courteous, made helpful suggestions, and checkout and checkin was a breeze.

Rating:

5.0

I must say I was very Im impressed. Usually when I go to U-Haul, the truck are worn out with hella miles. However, this pickup truck was clean, smelled nice, and was amazing on gas. I well definitely be using them again for my future clients for my business, until I pay off my car to afford another truck note lol. But overall im highly satisfied and the customer was the best I’ve experienced from an U-Haul I’ve ever done business with.

Rating:

1.0

I received the vehicle with the fuel meter on empty, and a message appeared that the vehicle would run out of fuel in less than 50 miles. I turned around and went back to the store to show the sales person that the vehicle had no fuel despite being told at checkout that it was 3/4 full. The sales person said they would change the fuel level on the contract, but she actually changed it to 1/4 full, which means that I had to pay for a 1/4 tank of fuel in addition to the fuel that I used during the rental. I complained about this fact upon returning the vehicle (5 hours early I might add), and was told there would be no credit to compensate for the extra fuel I had to purchase. I'm not happy about this extra cost that I was forced into. I feel I was owed some level of reasonable compensation by reducing the price of the contract.

Rating:

5.0

The lady that did my contract was very knowledgeable & very patient. Although she was there alone , it was about 4-5 of us waiting. One of the customers was giving her a very hard time and she remained professional as she was back in forth , in and out doing her job! . Make sure you have more staff scheduled , she did great. But. , it shouldn’t have been that much on one person

Rating:

5.0

The employees were professional, kind, and very helpful!

Rating:

5.0

Everything was great ! The branch manager is very helpful and efficient in a stressful environment.

Rating:

5.0

Awesome customer service!

Rating:

5.0

On time

Rating:

5.0

I love the way staffs Hand the customer

Rating:

4.0

I ordered an appliance dolly with the truck, and they did not have the dolly. But I was given a furniture dolly instead and was able to make due. Thank goodness I personally owned a small dolly or it would have been a big problem.

Rating:

3.0

Disclose that bogus vehicle license fee during rental agreement.

Rating:

1.0

Inspect equipment before renting for major damages and such like I experience on yesterday with the back latch not working to secure door. I could have killed or harmed many people yesterday the door flying up and things falling out the back cars blowing for my attention extremely. I lost many items and I am upset and unhappy.

Rating:

5.0

Really convenient to use to store my daughter's items I don't want to transport for college. Love the fact that it's a staffed location. Use an unstaffed location for her freshman year with no problem but year 2. All her stuff was stolen. Staff wasn't helpful when dealing with that situation

Rating:

5.0

A+

Rating:

5.0

Really nice group of people here! I remember when I moved in, I was brand new to Mississippi and they made me feel better about moving there. Appreciate y’all! Thanks!!

Rating:

5.0

Thanks for your courtesy..

Rating:

4.0

It was a bit confusing with the door codes at first. Had to ask a n employee. Our unit was hard to find at first but I’m glad the employee was there to show us how to access it.

Rating:

2.0

Snake was in storage building

Rating:

4.0

The employees there aren’t very friendly and every time I would ask for help of need help it felt like I was inconveniencing them.

Rating:

5.0

Just pricey but worth it

Rating:

1.0

It was infested with rats!!!!! Told employees several times nothing was ever done about it. Had to throw away a lot of stuff.

Rating:

1.0

Customer service was rude. We were locked out of the building during office hours. No one in the office would assist us. The general manager stated I would get a refund. I was emailed several invoices showing my refund. Several days later, I have not seen my refund nor does anyone in the office answer the phone during normal business hours.

Rating:

5.0

Just high priced I've never paid that much for a storage but I was in need asap so had to pay it and it was the only one y'all had left

Rating:

5.0

I had a very pleasurable experience storing with U-Haul. Ms. KaDejia, the manager at the Hwy 80, Pearl location, was a gem. She was professional, friendly, knowledgeable, and compassionate. U-Haul is lucky to have Ms. KaDejia!

Rating:

1.0

This is by far the worst facility I have ever used anywhere. I lost several hundreds of dollars merchandise due to the lack of pest control. Rats chewed yp my furniture, urinated and dedicated on my furniture and clothes. Let's not forget the roaches and spiders that infested my belongings also. Would not recommend this facility to a homeless person to live. This place needs to be condemned.

Rating:

1.0

You all had rat traps in the storage who in there right mind would want to put there stuff in a storage with holes and rat trap I will never go there anymore

Rating:

5.0

Just a great job

Rating:

5.0

Was the cleanest facility I’ve ever used b for storage, I’ve used quite a few. Such a friendly welcoming staff!

Rating:

5.0

Excellent staff and extremely effective and patient.

Rating:

5.0

Y’all did a good job talking care of my stuff for years thanks

Rating:

5.0

If I ever Ned another storage unit I will use U Haul. No bugs or mice got into my units that I rented. I rented for more than 4 months.

Rating:

5.0

I honestly don't recall the young lady's name from yesterday 11/29/2022, when I checked out. But she is the sweetest person I've met here in MS. She knows of my situation and prayed for calm for me. God Bless her. I will Miss MS for a while, but as soon as my Fiancee returns from Iraq, I'll be back up here to be with him. Thank you all you have been fantastic. Brian Imes

Rating:

5.0

Thr only thing I DO NOT like is when your employees talking to each other and see a customer walking in and won't stop talking to eacho other until they're finish their conversation. That is inappropriate. If it doesn't have anything to do with Uhaul or business matter, stop your conversation and take care of the customer.

Rating:

1.0

Will never use this facility for anything!

Rating:

2.0

The rats chewed up my washing machine hose’s and now I have to buy new ones and I don’t think that’s fair!

Rating:

5.0

Thank you! The usage of the store space served me well!!

Rating:

2.0

Access code did not work and had to postpone moving into storage for in the morning. Move to a different storage location for a bigger unit and could not enter the gate of that location. Workers were very nice and very helpful. This location seem to need a update on the systems

Rating:

2.0

Never answering phone calls, standing inside building with nobody helping multiple times. Storage units were good, staff sucked.

Rating:

3.0

The prior manager (andrea??), not new manager yelled at me one visit and I rarely accessed it. I think management changed.

Rating:

1.0

We have tried since May 12th to close out our a/c, we had a form to closing, but to call you had to hold over 20 min. we got mail and to my son. we finally had to go to the pearl office and get results

Rating:

4.0

This storage space was easy to rent without any hassles. The unit was clean and spacious for the amount quoted. I would recommend UHaul to anyone for your storage and moving needs.

Rating:

3.0

We used the storage units indoor and on the top and our furniture still got mold on it

Rating:

5.0

I was moving from Houston to MS. Your sales rep. Andrea showed me the convenience of registering and paying online. I felt the Usual pressure of moving diminish. All I had to do was drive and pick up my keys from my mover. I will always recommend Uhaul rental trucks and storage to any one looking to move. Thanks so much!

Rating:

1.0

This company SOLD everything that my family had during a pandemic whereby I don't have a job and 6 dependents with $26 in my bank account. This company has no compassion for people who are going through hard times. COVID-19 is still going on and this company had a lien placed on all of my children's and our family belongings and SOLD them to the highest bidder during a pandemic? I am very displeased with this company's ethics :{

Rating:

3.0

Except that there is NO DOOR HANDLE to the storage facility, everything is great.

Rating:

2.0

Henry was rude and no help and when I conta t u hall no call back as of yet then I told siteasiteanager she took up for him

Rating:

4.0

I had an issue with the truck itself. The brakes were bad. I almost had to accidents. I couldnt finish moving things due to the codition of the truck

Rating:

3.0

I was very satisfied with the people at the U-Haul location in pearl had no problem at all getting my storage reservation the staff at this location was very nice and helpful

Rating:

3.0

Thx

Rating:

2.0

I was promised a 26 ft truck the night before the move i was called and told the only truck available was a 20 ft. I called around and couldn't find another company to fill my request. 630-267-9987

Rating:

5.0

Andrea and her staff were very helpful and attentive to my every need. Not only did they go out there way to make sure I was accommodated. Thay always did it with a smile.. great job

Rating:

5.0

Great place to keep stuff in times of transition.

Rating:

5.0

Andrea was awesome !

Rating:

1.0

First tried to shorten my reservation time due to their issues Never had to give a contact name that they called to be the contact Manage and trainee argues two days in my presence

Rating:

5.0

The lady that helped me was great

Rating:

5.0

I must say this was the best return/storage experience. The manager takes pride in her store and her worked are polite and professional!! The restrooms were clean and the property was spotless.!!!!

Rating:

5.0

Personnel was professional and helpful

Rating:

5.0

Professional personnek

Rating:

2.0

The entire time we stored our things there, the air/heat wasn’t working. It’s suppose to be climate controlled. It wasn’t . They had called to get it fixed, but apparently nobody wanted to come fix it

Rating:

5.0

The facility was very nice, the team members that helped us were great and truly cared about my needs. I appreciated the community tools for helping unload the truck.

Rating:

1.0

I had many issues with the now GM, Casey. She d handles herself in a unprofessional manner with customers, my storage had rat droppings, etc. UHAUL will just say she's new and let her continue as so.

Rating:

3.0

great customer service clean facility, great availability

Rating:

5.0

Renting was easy, quick and professional.

Rating:

5.0

Great staff. She was helpful and understanding. U-Haul as a company. Never again

Rating:

5.0

C ould not have had any better service or help in any way.

Rating:

1.0

The staff was not friendly at all. My mom was there on my behalf when my furniture was delivered and the worker was not friendly at all to her. I experience the same thing with other staff members.

Rating:

3.0

The storage units themselves are fine, but the customer service at this location is the worst.

Rating:

2.0

The staff reserved wrong size truck and wrong size storage unit,extra fees were not explained upfront.multiple late charges for PO delivery being late.Ceiling fell in,rats got in soiledmy furniture.