Customer Reviews for U-Haul Storage of Renton

Rating:

1.0

I arrived late on Saturday right before closing. The front desk assisted me and everything was fine there. I was unable to access my assigned storage at that time since they were right about to close. That was fine. I went back Sunday to unload my Uhaul rented enclosed trailer. I drove all the was from Montana for this. First someone from maintenance apparently doesn’t realize that customers need to access the top left storage containers and parked right at the center of the entrance. Luckily one of the staff helped me back up the trailer. They are very obvious and inconsiderate for parking that truck there. Next, I got to the storage container and the one I was assigned did not have the master lock anywhere and had someone else’s personal lock as if they had made a mistake and assigned me the an occupied unit or some random person just used it and locked it and it was not updated on their system as occupied and gave it to me. I was on a time crunch and lost about an hour at this point. Cancelled my reservation and went to Public Storage instead and got a 10’ x 25’ actual structure storage. Not only is it a better price, in a better location, they are actually organized and know what units are actually available and DID NOT WASTE MY TIME!

Rating:

3.0

Just hard to get to and when there are lots of trucks and vans parked on the hill, it was hard to maneuver larger trucks to get things from storage.

Rating:

4.0

Really appreciate the facility manager going above and beyond to make things right in a bad situation. All the staff was helpful and informed. Great job U-Haul!

Rating:

5.0

THANK YOU!

Rating:

5.0

Greatest staff ever!

Rating:

5.0

Maluofiti was kind, patient and helped make our move less stressful. Many thanks!

Rating:

5.0

The store manager was invaluable. Friendly and courteous, making my move a breeze.

Rating:

4.0

Everything was great. Staff was friendly and welcoming. The wonderful lady whom helped me... made sure i understood the proper procedures on gaining access to the building. Walked me over there and made sure i got it. (The process is not hard at all, just knowing one keypad/kiosk is for the door and the other is for authorization). I had a terrible day yesterday, nothing i was trying to get done was getting accomplished. Until i stepped foot on that uhaul facility. Service was great. Thank you again.

Rating:

5.0

Excellent service, professional and very friendly and accommodating

Rating:

3.0

A few things were ruined that were in the unit due to it not being insulated.

Rating:

4.0

Great facility and great staff. Crystal was a joy to deal with and made the whole experience pleasant!

Rating:

2.0

They charged me after I requested to cancel and then charged me a late fee. I called and they resolved it but still annoying because they neglected my cancelation request.

Rating:

4.0

Crystal was very attentive and helped immensely with the move in process. Was very satisfied with move in process other than the online app which is slow and not easy to navigate and too many hoops to jump through

Rating:

3.0

The customer service was so slow

Rating:

2.0

My unit was at the farthest edge, and farthest back on the property. Not a problem itself, but access to my unit was blocked by another U-Haul truck that was out of service and left to sit on the back of the property--right in front of my unit. The person who showed me to the unit said he would check on getting the truck moved, but never came back. I was forced to navigate around the truck through mud and gravel in order to move items in.

Rating:

3.0

Several times, the door was locked. One time had to wait over 30 minutes to get in. Wasn't happy that there were no carts available 90 percent of the time that I needed one.

Rating:

2.0

Not enough staffing no guidance with the new employees waited almost 2 hours just to get the rental at the first location. 2nd location when I use the storage unit new staff was not guided by older staff or experienced staff and didn't know what to do for the storage unit the 3locatin drop off was perfect all for 1 month free

Rating:

3.0

The staff was awesome, super helpful and quick, which was amazing given the number of people as compared to staff. My only comments are there is no lighting in the storage units and wood made me nervous about potential critters etc. moved to new tukwila facility. Thanks again to the staff!

Rating:

3.0

My rating is because they keep trying to charge me when I paid 215.00 to use a storage from February 24-march15. Then I told the person on duty I was done with unit and it was cleaned then I get a attempt to charge my card 215 then got a email saying I'm getting charged that and a late fee.

Rating:

5.0

Everyone from beginning to end was very friendly, helpful and knowledgeable…and believe me this was not an easy move.

Rating:

3.0

The facility was good. More staff is needed. There weee several trucks blocking the unit. We had to walk quie a ways to unload our stuff. The reservation could not be found. Upon arrival I was told there were no units available. When I called in the morning no one answered the phone and the general UHaul phone answered said everything was ok to go. The manager and girl working there worked very hard to finally locate an available unit.

Rating:

5.0

Excellent customer service

Rating:

5.0

Stephanie was awesome

Rating:

4.0

This particular location In renting close at 7PM. Not a good time for me and what I do.

Rating:

4.0

The staff at this location was extremely helpful under difficult conditions. It took multiple call to the u-haul help line to get the computer to accept the space I reserved online. It took two days and more calls than necessary to resolve the issue.this was not a problem. With the location but an issue from multiple misinformation from multiple different help center calls and departments.

Rating:

5.0

Friendly staff. Was helped by a new trainee that was helpful. Great manager at the spot.

Rating:

2.0

The woman that waited on me at the counter was a poor representation of U-Haul customer service. I have been there several times since renting my unit, and never was I treated with such rudeness and disrespect. I will not recommend that U-Haul location to anyone.

Rating:

4.0

Very good location for business,communication could be before quoting the customer the price

Rating:

5.0

I have been a customer for a long time. I have always been treated fairly and respected.

Rating:

5.0

The Amazing and Knowledgeable staff was what kept me there instead of moving my belongings to a less expensive facility. And the entire helpful and friendly atmosphere, I will miss. Thank all of you for a great experience and take care. Valerie Walker

Rating:

4.0

We had some car trouble and the workers here really tried to help us as much as possible. THey even moved us to a larger storage unit.

Rating:

1.0

The manager was rude, obnoxious and overbearing. So, if that’s the experience uhaul wants to provide its customers then you did a great job!

Rating:

1.0

Water leaks at the front and rear of the storage unit and no heads up about the leaks so a ton of my belongings got wet, molded and ended with a significant loss. Notified manager about leak in front and brushed it off saying was from lifting the door when there was a clear hole in the front seal and the door doesn't fully close. How can my stuff be wet and moldy from lifting the door when I haven't been to the unit in months? Are the employees opening the door? I would have stored my stuff longer but doesn't seem like U-Haul cares about paying customers personal belongings and obviously doesn't need my money so taking my business elsewhere.

Rating:

3.0

I find it ridiculous that you don't prorate storage units.

Rating:

5.0

It was a great time while it lasted. I had no issues with this storage facility.

Rating:

5.0

Everyone was helpful and actively trying to help and offering help.

Rating:

5.0

Great service at each location. Renton location so friendly and helpful. Major kudos

Rating:

5.0

In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Rating:

5.0

Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Rating:

1.0

Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

Rating:

1.0

I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

Rating:

3.0

personnel are always accomodating

Rating:

5.0

I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Rating:

4.0

I didn't deal with them much, but they were friendly and easy to discuss details with

Rating:

5.0

Very good staffs

Rating:

3.0

The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

Rating:

5.0

Very awesome staff!! I would come to this uhaul everytime!!

Rating:

4.0

Everything went smoothly.

Rating:

5.0

People went out of their way to be helpful!