Customer Reviews for U-Haul at 65th St

Rating:

5.0

Honestly the whole experience was amazing the guy helping me out was super helpful and good customer service would definitely be coming back. Props to the worker that was working 05/14/25 - 05/15/25

Rating:

1.0

Worst location ever

Rating:

5.0

N/A

Rating:

5.0

first time for me and it was very easy

Rating:

5.0

Management & other UHaul employees at this site were very helpful & communicated thoroughly what was being charged & how I could even save money with different contracts. Vehicle was above average expectations thus this being my second time renting from this particular UHaul store. Thgank you

Rating:

5.0

Very friendly staff. Made the check in/out process very smooth. Will definitely use this location in the future

Rating:

5.0

for me Everything is exelent.

Rating:

5.0

Great team. Everyone was helpful and kind. Quick in and out, made our move much easier :)

Rating:

5.0

The staff was friendly and helpful!

Rating:

5.0

The person who helped us was extremely courageous and very helpful he went above and beyond for us .this employee is fantastic

Rating:

5.0

Was very pleased with the customer service at this location. They were friendly and efficient.

Rating:

5.0

Louisanna, I think was the name of the person who helped me. She was amazing. She has to be one of the hardest working people I have ever met. She was friendly, kind and super efficient. I was very impressed.

Rating:

5.0

I couldn't of asked for a better experience than the one I had today. David the manager was attentive in answering my questions during the walk-around of the van I rented and Luisanna was knowledgeable and explained the renting process very carefully. Both David and Luisanna provided excellent customer service making this location my go-to UHaul location.

Rating:

4.0

Our particular truck was a gas guzzler. We used $81 of gas for 130 miles of driving around n generally flat roads with a moderate load. And yes, the tow light was turned off.

Rating:

5.0

The staff was friendly and well educated.

Rating:

4.0

Overall I believe that this location doesn't need to improve in any area..They have a variety of sizes of trucks available. They keep the trucks clean and well maintained.

Rating:

5.0

thank you so much for being kind and generous. The only thing I would recommend is make sure the U-Haul inside is a little bit cleaner, but everything overall is great and it wasn’t too dirty, but it could be a little clean.

Rating:

5.0

Very nice people at this location. My truck was ready on time, very clean and with a full tank of gas. I would rent from them again in the future.

Rating:

5.0

The staff was great! Very helpful. I would come here again just to work with them.

Rating:

5.0

Mr.Joe on 65th street is very polite ,very helpful,if anyone needs u-haul I’m recommending them too Mr.Joe

Rating:

4.0

Joseph was excellent and professional, got me in and out of there in a timely fashion. Highly recommend!

Rating:

5.0

Super quick and easy. Dude helping me out was honest and blunt (and hot) go 65th!

Rating:

5.0

Excellent customer service from staff

Rating:

1.0

I find it remarkable that management allows this location to be understaffed. The ridiculous number of steps your employees have to complete to sign a vehicle out to a person leads me to ask "are you kidding me"? Then to not have enough people checking customers in and out of the rental office. Maybe management should get off their ASS and help them out!! I rated this poor, not because of your employees but because management provides no support to them.

Rating:

5.0

Give Joseph a raise! Very helpful and customer service focused. He's the reason why I cancelled a reservation at a different location so I could rent from this location again. I believe in consistent customer support for good businesses. This is a great location!

Rating:

5.0

The guy in this location who dealt with his name is Joe such a nice and professional dude. Thanks to him.

Rating:

4.0

The check-in / check-out system via the UHaul app and the Pixel coding ( ? ) is simply unacceptable. IT DOES NOT WORK ... AT ALL. My IPhone ALWAYS is able to 1) read pixels 2) has the Google Map locator working ... EXCEPT WHEN I TRY AND USE THE UHAUL APP. I have rented vans from Uhaul ( and the location on my contracts ) twice in the last month, and I have been unable to make use of your App. I have had to call into your 1-800 number to turn in my vehicle both times after trying EXTENSIVELY to make use of your App. I am POSITIVE that my complaints here are joining a long list of other customer complaints about this App. WHAT BARCODE or PIXEL am / was I supposed to be taking a picture of, the one on the door of the vehicle ? ? ? ? I could not get any of the photos taken on the check-in, the App simply would not function correctly. I am going to try and find another company to rent from asap. The customer service / employees at the 65th Sacramento location were very nice and did a good job, I don't think it's their fault the UHaul App is such a mess. UNACCEPTABLE, folks. You have people working at these location that should be doing the check out inspections and not forcing the customers to do it. F I X I T ....

Rating:

5.0

Keep as is. Outstanding check out and check in agents.

Rating:

5.0

The truck didn’t have the correct amount of gas in the tank. I had to put gas in the truck right away. I put in too much gas and was only credited for $10.00. What a joke. The lock wasn’t on the key ring and had to turn around and get it. I would never recommend this company

Rating:

5.0

I marked, YES on the "clean and well maintained" question. That was based on the inside of truck. Would be nice if the outside was also cleaned. The outside of truck was very dirty. But the employees at that location were extremely kind & friendly, so I didn't complain.

Rating:

5.0

Fast and friendly check in/out and clean and new cargo van made my move easier

Rating:

5.0

My best U-Haul experience to date (and I've had a lot of them across the west coast). Staff here were very efficient, proficient and friendly. Looking forward to working with this location again.

Rating:

2.0

Everyone was kind, efficient, and helpful.

Rating:

5.0

Worked with Joseph and he provided excellent service.. very courteous and professional. Good Ole fashion customer service is hard to find these days.

Rating:

5.0

Vehicle and order was ready when I arrived. Everything was as ordered and no wait time in getting vehicle. This was a day rental so being able to park my personal vehicle on the property was also extremely important to me. Staff were efficient, friendly and helpful. Would definitely do business at this location again as well as recommend to friends and family.

Rating:

3.0

They were very helpful and pleasant. The van I used had never been driven by anyone before so it was in perfect condition!

Rating:

5.0

Thank you Joseph for your help

Rating:

5.0

Great service. Easy pick-up and drop off

Rating:

5.0

Awesome service as always. Friendly staff. Greeted me with smiles and very polite.

Rating:

5.0

The General Manager was responsive and very nice

Rating:

5.0

Nothing everything was great

Rating:

5.0

Staff was cool

Rating:

5.0

I believe that you have good customers service

Rating:

5.0

All went well!

Rating:

5.0

For me nothing needed to be improved on. I’ve always had a good experience with U Haul.

Rating:

5.0

Couldn't have been at a better haul operation they're the best.

Rating:

3.0

My pickup time was 7:30 AM, but when I went to the office, nobody was there. Their posted business hour was 7:00 am!

Rating:

5.0

Great customer service and the equipment was in great condition

Rating:

4.0

I guess to just warn people that they need to bring any kind of plug-in attachment for recharging their phone- it had only had an iOS adapter and my phone nearly died on the trip. GPS was essential this trip. Truck ran absolutely great and the ease of making the reservation & returning couldn't have been better. Many thanks.

Rating:

2.0

The first time I tried to put gasoline into the vehicle upon return, at first I smelled a strong gasoline odor. Then, gasoline was spraying back out and then pouring onto the ground. Gasoline was not getting into the tank and it took me four small gasoline transactions to get it back to where it was. Other than that it did fine.

Rating:

5.0

The girl who helped me check out..and in the truck..was amazing..so kind and helpful. Give her a raise!!

Rating:

1.0

The agent attempted to overcharge me for the rental initially, and being unable to do that, a "cleaning" charge was added when the vehicle was returned. So they get their money one way or another. I would neither use this location nor would I use UHaul again, and would recommend others not do so either. Clearly there is a corporate mandate to squeeze as much money out of each transaction as possible, by any means possible.

Rating:

5.0

Excellent service as always. Friendly staff keeps me coming back.

Rating:

5.0

I have rented from u haul on multiple occasions first time I have done so at this location. Great customer service on check out and check in. no issues with the equipment.

Rating:

3.0

Friendly staff. The average rating is directly related to the condition of the truck. The driver's side mirror on the 10 ft. truck I rented would not stay in position. It would swing open too far every few minutes after adjusted it, so I couldn't see any cars in the lane to my left when trying to change lanes. It was dangerous since the vehicle is so large. Ruined my first Uhaul experience, created a VERY stressful drive to and from our pickup and drop off location, and has made me rethink spending $120 to rent another one in the future. How does Uhaul usually address situations like this?

Rating:

5.0

Clayton was exceptional in making my reservations in an orderly and timely manner. I was able to simply go into the U-Haul location, identify myself, finish the paperwork and leave within minutes of my arrival. When I returned, Clayton was also there to check me back in and email my receipts to me. I can't ask for anything more! Thanks for a great experience!!!

Rating:

5.0

Joe is the man! He made check in super simple, had a good attitude, and was super helpful getting dropped off. Shoutout to him!!