Get anyone else besides the person who helped me. Literally any other person would be better. I regret going there and will never return. He was extremely unprofessional and lewd (he discussed female genitalia with his coworker openly), he was distracted and took sooooooooooooo long, I almost walked out, and he kept calling me Doug. â€œHere you go, Doug.â€ â€œYou're good to go, Doug.â€ My name is Tom, I repeated and spelled my name to him multiple times during the process and he took pictures of my license. He kept reminding me how much time he had until he was off. Didn't even go over the truck with me. I thought I was good to go, but turns out I was supposed to check the truck, document the mileage, and look for damage. He should have reminded me. When I returned the truck, the woman who helped me wanted to know why I said I was glad to see her and not the man from the day before. I wasn't gonna bother telling her, because there was someone standing right there, but she insisted that I waste the next customer's time and explain why I wasn't happy with dude from before. The entire experience makes me want to tell everyone I know not to use Uhaul. I'm glad my partner wasn't with me to hear the vulgar conversation.Thomas M.
Trailer Rental & Towing in Sacramento, CA at U-Haul at 65th St
Sacramento, CA 95817
(& Hwy 50)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Sacramento, CA 95817
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I still haven't recieved my receipt or how much you charged meDenise C.
Regarding 9-foot cargo vans I have been renting each April for several years, I'm not a fan of the GMC model ... reduced visibility in the cab, â€œswingingâ€ side doors (as opposed to the single sliding door), etc. Would strongly prefer that my future rentals involve the model I got in 2016, 2017 and 2018 â€” I believe it was a Ford Transit.Jeffrey W.
A very easy experience and affordableCHARLES L.
Compliment your employees on our behalf !ðŸ‡ºðŸ‡¸ They work hard for you and us ! Sincerely, Lisa and Loren LoweLoren L.
went into the store to pick up the truck I'd reserved. Employee was sitting behind the counter staring at the screen. after several minutes of being ignored I realized she was on the phone with a customer and had a bluetooth. really, it takes nothing to look up and indicate I see you and will be with you soon. then the whole mess of getting a text to upload a driver's license which took a couple minutes and logging on to u-hauls guest wi-fi. finally, after returning the truck after 9 miles and putting a gallon of gas in, another employee told me the charge was $11 more than quoted. when I asked him why he told me it was for gas. after I told him how far I went and that I just came from the gas station a block away he said he would "waive" the gas fee. all in all, not a good experienceGREGORY S.
30 bucks more and i put my own gas and returned on timeSonya M.
Staff member "Erin was exemplary. She listened to my needs and crunch time. Erin researched her schedules and was expedient on securing a truck for for 2 days despite the demand for rentals this week/weekend. Commendations to your representative "Erin" for demonstrating excellence as she did her exploring, accessing and explaining to me step by step what to do. "Fantabulous, Erin". Retired 73 years old school teacher. Your Folsom 65th is a great team. B. BiedermanBette B.
The U-Haul Location on 65th is amazing. However your customer service call Center's are terrible. Last year I spent over $9k from my company to you. And now I can't even rent a truck for longer then an 24 hr period. I have to book daily trucks and then told me today I'm Not allowed to do that. Your team would rather them sit or possible rented out to a family than take multi day rental from one person. What is the sense of that ?Adam C.
staff was friendly a sticker about lights automatically turning off would be helpful.STEVEN B.
Love this locationAdam C.
The woman who keeps helping me there has been so amazing!! Everyone there has been kind and helpful!!Gina W.
I would like to commend your service person, Kaylah, for her above and beyond the normal service. She was friendly, knowledgeable, courteous and above all, a tremendous help. Please acknowledge her. She's the reason I will continue to use this Haul store. I have been using this store for over twenty years for my rental, propane and trailer hitch needs. Thanks, Kaylah!!!!BRUCE B.
Since my last rental a month ago, this locations policy re customer parking has changed. Parking across 65th street and walking over (if you use the light, which I did since 65th is incredibly busy) and walking back adds a minimum 15 minutes to the rental. Next time, I'll shop other locations before renting here.Mary M.
The place reaked of marijuanaANDREAS P.
Rental was marginally cleaned in the cab. Refused to adjust charges for unused pads that come with the rental.Keith S.
More hand dollys on hand, otherwise a very good experience overallBRIANJAMES R.
Truck wasn't perfectly clean, but acceptable.COLLEEN O.
I will NEVER come to this location Again. The customer sevice was the worst I have EVER received.Pamela P.
Very convenient location; it could use a big â€˜Do Not Enter' sign at the first driveway as it seems designed to enter from the second driveway. The staff is completely amazing and efficient here.JOHN K.
No improvement great service friendly staffVirginia D.
The truck bed wasn't swept when it was rented to me.William G.
Renting the truck was easy and everyone was friendly. The online check in process was not easy to use as the website and app kept kicking me out and was never able to check in.Kristan J.
The whole 19 a day is a whole scamHugo S.