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RICHARD BCustomer Reviews for U-Haul at Broad & Central
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall the crew did great. Only one minor broken item.
Elexis BStaff was great and covered all the details. Love the changes to the UHaul trailer (5x8). The change from the old chains, and hitches to the new ones were wonderful.
DAVID GGive me thee money back that yall charged on my card multiple timely
Destiny WRobert is the man! Great asset to your company.
Jesse HManager was rude I went there at 7:00 am to get my rental and when I went in she said I would have to go back outside because she was having a meeting. And the idea of your rentals aren’t full when picked up is a scam I think your company has got going on because no one explains they are not full and your company makes out because the renter ends up filling the rental up and your company benefits from not having to put fuel in them., there is no way of knowing how much fuel I used so therefore I don’t know how much to put back in before returning. This is something I believe your company does intentionally.
REGINA WGreat customer service. Very easy to drop off a vehicle.
Devin KThe rental contract was completely screwed up and I was billed an extra 800 dollars.
JEAN FThe owner helped us at the front desk and was super happy and helpful. Best run store I have been to in a long time.
JOHN FOnline website directed me to a store that didn’t have any available rentable storage bins. Luckily the store I went to was able to track some down from another location but would have been great if the webpage was accurate the first time around.
Sabrina KI obviously needed to leave my car there so I could drive the U-Haul. I asked where to park my car. I parked exactly where they told me to and they called me and told me I needed to drive back and move my car. The person who called (Jenny) was super rude on my voicemail! Their parking lot is tiny! Not a fun experience!
VIKKI PBusy location
KELLIS MThe problem with this location is the location. It's too small. When we went to drop off the trailer I couldn't continue pulling in and couldn't back out onto the busy street because there just isn't room in the parking lot. The trailer was too wide to go between vehicles. I barely fit my truck through and ended up dropping the trailer and manuvering it by hand so it would roll out into the road. Then I had to jump a curb in my pick up to get out. The staff is great, but the location needs an overhaul of its parking. Lots of space out back to do so.
JONATHAN CThe signs states to stay in the vehicle when returning the rental. I did that, but ended up walking into the building because no one was coming out. The 2 employees were just standing around talking. I handed them the keys and that was all that needed to be done.
ZACHARY MOrderly and helpful
Alexander MGood
Harsha S10/10 experience! Thanks!
COREY LMy company rents trucks daily the 26 foot trucks are $85.per day and .18 cents a mile. I was charged over $400. for a 12 hour rental. U-Haul has become nothing but a rip off. I can't believe people pay these preditory rates for a truck. I also went to the largest dealer in Columbus and they had no trucks. I remember U-Haul as a proud company that helped lower income familys with their moves. What happened??
GREGORY WYoung guy at the west broad location was nice and helpful. Got in and out with no time and the drop off was even easier
MARK TThis was the first time I used this location and I was very happy. I had read positive reviews about this location before, and the reviews were accurate. The two guys that were working on Sunday, July 13th were excellent. Very knowledgeable and moved quickly through the process. The only negative was I rented a dozen blankets online to protect my furniture and they did not have any for rent. They had some to purchase, but not rent. Other that, all was great.
ROBERT GHave the extra supplies available that people reserve such as Dollie’s and blankets.
KATHLEEN SEverything went smoothly. The added support of the moving help saved the day!
SAMUEL PThe gentleman that helped us was very nice
CHARLES CJust know it's in a rougher neighborhood
FRANK HStaff was very friendly and helpful
SPENCE FThe computer systems kept going down and not working properly but the customer service was great.
ASHLEY BNot tell me that it doesn’t matter when the truck comes back and then charge me additional fees
LATASHA MGreat, super fast. Loved it.
NICHOLAS CService at the Broad & Central location is excellent. The General Manager and employees are pleasant and efficient. They are a pleasure to do business with. I do not have any recommendations to improve at this time.
Patrick HUse this location every year since 2018 to rent trailer for Memorial Day parade - great people and always helpful - will be back in 2026.
THOMAS SEverything went very smooth, excellent service!
TIMOTHY MNice staff. Helped me install my hitch and trailer.
WILLIAM SOnly issue was that we originally went to the 5 th ave location in Columbus . They tried to get us a trailor but we needed one that they had rented out already and they were wonderful Demetrius and Ja - dads I hope that is correct we’re professional , friendly , very very helpful , informative and knowledgeable and the best service I have had anywhere in quite sometime . I would make sure to keep them . We were referred to the broad and central location in Columbus . They were helpful but we got to our location and the item We were hauling would not fit because of the metal sides in the back . We thought the width was between them and not to the sides . We called and told them we were coming back and couldn’t use the trailor and still got charged we what it a little over an hour . But we still got charged
JEFFERY WNothing William was great at time of pick up and return. Very professional and courteous. Looking forward to the next time I need to rent a trailer or truck.
WILLIAM EToo many trucks in lot, had to wait for another group to clear out so I could take their empty spot. Also no on-site parking for patrons to leave their car. There is one spot open but its too thin for anything but a van.
MATTHEW WHonestly nothing, I really enjoyed the staff at this location. They are very friendly and polite 😊
GEORGE HVery polite staff and helped me get the trailer hooked up in no time. Very pleased with the experience!
LOREN BBrooklyn, the office person was very efficient and professional. I didn't get the name of the technician but he was very helpful going through how to hook up the transport and assisting in the hookup.
David RNothing. You are already providing quick, efficient, and very reasonably priced service.
CHESTER DI've been using this location several times a month and the staff goes above and beyond everytime. The folks really care about the costumer experience and is a pleasure to work with.
MARK EJennifer and her staff are always cordial, efficient, friendly, and on top of everything. This visit was no different. It's a pleasure to check in and converse with them. You leave with a warm feeling that they really care about your experience with them.
WALTER MSave money. U-HAUL does everything for your move. Selecting labor was easy, reviews were provided, cost for labor was included among several companies. I live in Columbus Ohio and chose FHL moving. Move went without a problem. It was fast and without damage to anything. The crew was friendly and knew what they were doing.
MICHAEL T