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KWAME TCustomer Reviews for U-Haul at Candler Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was missing moving blankets and made due with pillows and random blankets from my house. Also poor guy checking me in had a system crash and said it happens often. The young man that was checking us in was super helpful and chill. He handled the system breakdown very well, and I am exceptionally pleased with his customer service.
NICOLE AThe young lady who helped me was VERY nice, and had great customer service! We need more people like her in the world! Such a great experience and I believe it was her that answered the phone before I returned my trailer after hours. Again, she was a delight!
ERIC BBe always ready to listen and help customers
OYEDEJI DOn a busy first of the month day the staff were polite and efficiently doing there jobs and getting me on my way
CRAIG WStaff was very helpful and friendly. I was in and out really quick.
SHARELLE BI never dropped truck off here
RICHARD FGive a discount to Veterans
WESLEY DHave not used you in a while, (no need to), but the young lady that was there had a very nice personality. Unlike years ago. Thank you for the service. Nice atmosphere overall.
WAYMON SMy representative was very professional and knowledgeable.
LLOYD KNothing !
GERALD DIt was a good experience.
HAROLD AThe staff that assisted us were professionally friendly and helped with all questions. They explained clearly ad provided all details of what was involved with the rental and drop-off. It was a great experience and I highly recommend this location to others.
JOYCE SStaff was great and helpful!
MICKEY LAuri and Xavier were friendly and efficient. Working with them was a great start to long day of moving!
EMMA BOver charged me for a mistake on your/the company’s end! Horrible service
MARCUS RThey charged my card 280 after telling me everything was 160
SHANTAVIOU HVery friendly
CYNTHIA TThe three people I worked with when I first arrived were absolutely fantastic. I wish I had gotten their names. However, when I returned, the two women who were working were quite disappointing. It felt as though they didn’t even know what they were doing.
MELISSA LThe trailer leaked some of our boxes got wet. The door seal leaked while we drove in the rain.
Larry CThe were very professional and helpful. They guided me through the process and was patient as I decided what I needed. Excellent!!!
SHAN CTrying to check the truck back in and the clerk was very unprofessional could not explain the charges and had a attitude. He left the store unattended when he return didn't ask who was next Never again
MARJORIE DStaff was courteous and got me out in a timely manner, equipped was ready and waiting
BESSIE JI was charged $200 dollars for an appliance dolly that I paid to use but never received. Make sure you customers get the items that paid for. I'm not upset but it's frustrating dealing with this situation.
TIMOTHY SEverything was great, the staff went above and beyond.
VIOLA WI was really pleased with the easy and quick check in and out ! The vehicle was in great condition Newer and clean. When I inspected the vehicle very little scratches and peeling of logos vehicle message. When popping the hood to check fluids all was well except IT needed 💧🐳 winshield wipper fluid thanks for the HEADS UP ! I would like to one again say Thank you a million or is IT Billion 😉!
BELINDA WThe clerk was very professional and knowledgable.
BRYANT SThis location was awsome . The lady in the green was A1 .
STYLS NThe gentleman who assisted me was very friendly. I cannot recall his name however he was very friendly on the phone and in person. I appreciated him.
JUANITA EChange milage rate
MARGIE BPoor customer service. The representative at the counter spent over an hour with a customer whose credit card, cash app kept failing. When I came to the line next to her, I explained that I had a reservation and had people waiting, she finally moved on but still was very slow in helping me and still kept pursuing to help the failed credit card user while dealing with me. I spent over two hours trying to get a reserved truck received. The truck needed some brake work done and the tire pressure light was on. I told the representative but she ignored me...didn't care.
TERESA CBad service
MELVIN JContinues this way as I was being serviced professionally with great job.
MAMADOU BThey said I don’t return the equipment, when I did
ARIANA DI reserved the truck online; it was ready for me upon arrival. Customer service was excellent. I would use again and recommend others.
NATHALIA GStaff was not properly trained on how to hook up a trailer on a vehicle
MASIO FDesk team member was very courteous and efficient! Team member who brought me the truck was very kind and courteous at pick up and drop off. I was in and out so quickly on both ends that I was super impressed!
ZANDRA AManager was amazing service was exceptional
MARIO JThey treated me right
REUBEN LKeep up the good work
DARRYL DCLEANER VEHICLE
PHILIPPE AThe issue that I had was the cargo van was not clean. It was very nasty inside and filthy, They should not have rent it when it was that nasty. I always make sure that the van is clean when I return it. Apparently they did not check this van.
SONJA HGreat equipment and great customer service. Thanks Uhaul!
CHRISTOPHER JThis location had plenty of trucks and equipment available. The rental process of getting the truck was very slow and unorganized.
ANDREA BQuick and easy drop off
BRITTANY BYour small trucks doesn't have a ramp on them. Just because it's a small load does not mean it's not heavy.
KIMBERLY JI spent an abnormally amount of gas in this truck. Never went through that before, this truck needs to be maintenance to see what’s going on with the gas or related issues to gas.
DELONIA CIn a day where customer service is a thing of the past this location was exceptional. The staff was professional and attentive. I would definitely recommend this location.
ALFORD BHire new employees. The front desk associate was completely unprofessional. She mixed my information with a different customer and when I explained there’s no relation to myself and that customer as well as requested she remove my information from that customer, instead of her realizing she made a mistake and taking accountability she refused to update the accounts. On top of that she was eating and having an entire non business related conversation while “assisting” me. When returning the truck, the store was completely empty with no one in site to assist. Upper management should really evaluate the employees at this store. The customer service is poor and unacceptable.
APRIL HAwesome customer service, best I've gotten ever, friendly, attentive, and welcoming.
BEVERLY GThe truck brake was making a loud noise.
CATREIL RThe return site was excellent! They checked out the truck and did everything needed and were very helpful and friendly!
virgina fGreat customer service. Thanks
Kevin GThe app. Sucks
BORIS S