Customer Reviews for U-Haul at Candler Rd

6,576 reviews

2505 Candler Rd   Decatur, GA 30032
(N Of I-20, Across from Red Lobster)

(404) 241-6021

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 241-6021

2505 Candler Rd
Decatur, GA 30032
(N Of I-20, Across from Red Lobster)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Staff was very helpful and friendly. I was in and out really quick.

SHARELLE B 
Rating:
1.0

I never dropped truck off here

RICHARD F 
Rating:
4.0

Give a discount to Veterans

WESLEY D 
Rating:
4.0

Customer did not leave a comment.

KEVIN B 
Rating:
5.0

Customer did not leave a comment.

DANIEL E 
Rating:
4.0

Have not used you in a while, (no need to), but the young lady that was there had a very nice personality. Unlike years ago. Thank you for the service. Nice atmosphere overall.

WAYMON S 
Rating:
5.0

My representative was very professional and knowledgeable.

LLOYD K 
Rating:
5.0

Customer did not leave a comment.

LEGRANT C 
Rating:
5.0

Nothing !

GERALD D 
Rating:
4.0

It was a good experience.

HAROLD A 
Rating:
5.0

The staff that assisted us were professionally friendly and helped with all questions. They explained clearly ad provided all details of what was involved with the rental and drop-off. It was a great experience and I highly recommend this location to others.

JOYCE S 
Rating:
3.0

Customer did not leave a comment.

CHANELL S 
Rating:
5.0

Staff was great and helpful!

MICKEY L 
Rating:
1.0

Customer did not leave a comment.

Keethsier R 
Rating:
5.0

Auri and Xavier were friendly and efficient. Working with them was a great start to long day of moving!

EMMA B 
Rating:
2.0

Over charged me for a mistake on your/the company’s end! Horrible service

MARCUS R 
Rating:
1.0

They charged my card 280 after telling me everything was 160

SHANTAVIOU H 
Rating:
3.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Nadia H 
Rating:
5.0

Very friendly

CYNTHIA T 
Rating:
4.0

The three people I worked with when I first arrived were absolutely fantastic. I wish I had gotten their names. However, when I returned, the two women who were working were quite disappointing. It felt as though they didn’t even know what they were doing.

MELISSA L 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M 
Rating:
5.0

Customer did not leave a comment.

APRIL M 
Rating:
4.0

The trailer leaked some of our boxes got wet. The door seal leaked while we drove in the rain.

Larry C 
Rating:
5.0

The were very professional and helpful. They guided me through the process and was patient as I decided what I needed. Excellent!!!

SHAN C 
Rating:
5.0

Customer did not leave a comment.

TERESA K 
Rating:
2.0

Trying to check the truck back in and the clerk was very unprofessional could not explain the charges and had a attitude. He left the store unattended when he return didn't ask who was next Never again

MARJORIE D 
Rating:
5.0

Customer did not leave a comment.

dominique B 
Rating:
5.0

Customer did not leave a comment.

CAROL B 
Rating:
3.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Customer did not leave a comment.

DWIGHT J 
Rating:
5.0

Staff was courteous and got me out in a timely manner, equipped was ready and waiting

BESSIE J 
Rating:
3.0

I was charged $200 dollars for an appliance dolly that I paid to use but never received. Make sure you customers get the items that paid for. I'm not upset but it's frustrating dealing with this situation.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

KENDRIC H 
Rating:
5.0

Everything was great, the staff went above and beyond.

VIOLA W 
Rating:
5.0

I was really pleased with the easy and quick check in and out ! The vehicle was in great condition Newer and clean. When I inspected the vehicle very little scratches and peeling of logos vehicle message. When popping the hood to check fluids all was well except IT needed 💧🐳 winshield wipper fluid thanks for the HEADS UP ! I would like to one again say Thank you a million or is IT Billion 😉!

BELINDA W 
Rating:
5.0

The clerk was very professional and knowledgable.

BRYANT S 
Rating:
5.0

Customer did not leave a comment.

AUDREY L 
Rating:
2.0

Customer did not leave a comment.

PATRICK L 
Rating:
5.0

Customer did not leave a comment.

Saudia Y 
Rating:
5.0

Customer did not leave a comment.

ZAHRA L 
Rating:
5.0

Customer did not leave a comment.

Andre M 
Rating:
5.0

This location was awsome . The lady in the green was A1 .

STYLS N 
Rating:
5.0

The gentleman who assisted me was very friendly. I cannot recall his name however he was very friendly on the phone and in person. I appreciated him.

JUANITA E 
Rating:
3.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

JORGE S 
Rating:
5.0

Change milage rate

MARGIE B 
Rating:
1.0

Poor customer service. The representative at the counter spent over an hour with a customer whose credit card, cash app kept failing. When I came to the line next to her, I explained that I had a reservation and had people waiting, she finally moved on but still was very slow in helping me and still kept pursuing to help the failed credit card user while dealing with me. I spent over two hours trying to get a reserved truck received. The truck needed some brake work done and the tire pressure light was on. I told the representative but she ignored me...didn't care.

TERESA C 
Rating:
5.0

Customer did not leave a comment.

CHERYL B 
Rating:
5.0

Customer did not leave a comment.

TONY W 
Rating:
1.0

Bad service

MELVIN J 
Rating:
5.0

Customer did not leave a comment.

JUSTIN K 
Rating:
5.0

Customer did not leave a comment.

Dora M 
Rating:
5.0

Continues this way as I was being serviced professionally with great job.

MAMADOU B 
Rating:
3.0

They said I don’t return the equipment, when I did

ARIANA D 
Rating:
5.0

I reserved the truck online; it was ready for me upon arrival. Customer service was excellent. I would use again and recommend others.

NATHALIA G 
Rating:
2.0

Staff was not properly trained on how to hook up a trailer on a vehicle

MASIO F 
Rating:
5.0

Desk team member was very courteous and efficient! Team member who brought me the truck was very kind and courteous at pick up and drop off. I was in and out so quickly on both ends that I was super impressed!

ZANDRA A 
Rating:
5.0

Customer did not leave a comment.

Sandra L 
Rating:
1.0

Customer did not leave a comment.

ERICA H 
Rating:
5.0

Manager was amazing service was exceptional

MARIO J 
Rating:
5.0

Customer did not leave a comment.

BRITTANY R 
Rating:
4.0

Customer did not leave a comment.

SYLVIA K 
Rating:
5.0

They treated me right

REUBEN L 
Rating:
5.0

Keep up the good work

DARRYL D 
Rating:
4.0

CLEANER VEHICLE

PHILIPPE A 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY J 
Rating:
1.0

Customer did not leave a comment.

JONSABA K 
Rating:
2.0

The issue that I had was the cargo van was not clean. It was very nasty inside and filthy, They should not have rent it when it was that nasty. I always make sure that the van is clean when I return it. Apparently they did not check this van.

SONJA H 
Rating:
5.0

Great equipment and great customer service. Thanks Uhaul!

CHRISTOPHER J 
Rating:
2.0

This location had plenty of trucks and equipment available. The rental process of getting the truck was very slow and unorganized.

ANDREA B 
Rating:
4.0

Quick and easy drop off

BRITTANY B 
Rating:
5.0

Customer did not leave a comment.

RICO P 
Rating:
5.0

Customer did not leave a comment.

San S 
Rating:
4.0

Your small trucks doesn't have a ramp on them. Just because it's a small load does not mean it's not heavy.

KIMBERLY J 
Rating:
3.0

I spent an abnormally amount of gas in this truck. Never went through that before, this truck needs to be maintenance to see what’s going on with the gas or related issues to gas.

DELONIA C 
Rating:
5.0

In a day where customer service is a thing of the past this location was exceptional. The staff was professional and attentive. I would definitely recommend this location.

ALFORD B 
Rating:
1.0

Hire new employees. The front desk associate was completely unprofessional. She mixed my information with a different customer and when I explained there’s no relation to myself and that customer as well as requested she remove my information from that customer, instead of her realizing she made a mistake and taking accountability she refused to update the accounts. On top of that she was eating and having an entire non business related conversation while “assisting” me. When returning the truck, the store was completely empty with no one in site to assist. Upper management should really evaluate the employees at this store. The customer service is poor and unacceptable.

APRIL H 
Rating:
5.0

Awesome customer service, best I've gotten ever, friendly, attentive, and welcoming.

BEVERLY G 
Rating:
5.0

Customer did not leave a comment.

PATSY J 
Rating:
5.0

Customer did not leave a comment.

TANEAKA G 
Rating:
5.0

Customer did not leave a comment.

ISAAC F 
Rating:
4.0

Customer did not leave a comment.

TABATHA B 
Rating:
4.0

The truck brake was making a loud noise.

CATREIL R 
Rating:
5.0

Customer did not leave a comment.

MARK T 
Rating:
5.0

The return site was excellent! They checked out the truck and did everything needed and were very helpful and friendly!

virgina f 
Rating:
5.0

Customer did not leave a comment.

Chris T 
Rating:
5.0

Customer did not leave a comment.

DEWON W 
Rating:
5.0

Great customer service. Thanks

Kevin G 
Rating:
5.0

Customer did not leave a comment.

MASON R 
Rating:
5.0

The app. Sucks

BORIS S 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE W 
Rating:
5.0

Customer did not leave a comment.

Grace R 
Rating:
5.0

Customer did not leave a comment.

GERALD P 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
4.0

Customer did not leave a comment.

DENISE S 
Rating:
5.0

Michael was very polite an very knowledgeable of your products. He helped him me to pick the right truck for moving and explained how to pack my belongings. I'm extremely glad he assisted me. He gave me the best rates. Michael was soooo nice. I thank him very much. Michael is definitely an awesome guy and an asset to your team. I look forward to continuing to do business with this location. Again, thank you for serving our community!

KEISHA W 
Rating:
4.0

Customer did not leave a comment.

CLINTON J 
Rating:
5.0

This is by far the best customer service I’ve EVER received from ANY U-Haul location! I hate we are charged by the mile this location is far and would cost me more to rent from here but honestly it’s worth it due to their customer service. They’re professional, quick, knowledgeable, and act as if they love servicing this community.

QUINNECIA B 
Rating:
5.0

Customer did not leave a comment.

ROBIN R 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top