Customer Reviews for U-Haul at Deer Park

Rating:

4.0

The A/C didn't work very well.

Rating:

3.0

This location also needs help at the counter for reservations and walk-ins to be more efficient. The one staff member was helpful, greeted everyone as they came in, but could only do so much by himself. Small location with a lot of inventory and rentals available. There were two people in line in front of us when we arrived, and two more customers waiting after we checked out.

Rating:

2.0

I made reservations over the phone and was given a price. Got to the office on j clyde and no associate was available inside. One guy came in 15 mons later with no good customer service no greeting. Like he was upset or had an attitude. Had to go through reserving van all over again and he gave an higher rate and didnt care to explain the difference. When returning the van, same thing 25 min wait no one was inside. Once he entered he asked of I wanted receipt I said yes. Again bad customer service. No thank you no nothing.

Rating:

4.0

The truck I was in should not be on the road because of steering issues. It was so hard to control it while driving that I just parked it and didn’t even use it. It was a waste of my money. They closed right after I picked it up or I would’ve returned it. Not happy at all.

Rating:

2.0

There were maintenence lights on, the gas and mileage were documented incorrectly and I got overcharged

Rating:

5.0

The general manager was very helpful.

Rating:

3.0

Droppeed off the truck on Saturday just after close. Still got Charged for 2-days. Called corporate they verified I turned it in around 7:22 pm. Still waiting on a refund.

Rating:

5.0

No problems and easy drop-off. Thanks

Rating:

1.0

Employees didn't put key in lockbox for mobile pick up, took over an hour to process rental the next day, terrible customer service. Every time I rent from here it gets messed up - 2 times the truck was blocked in, last time the didn't check the truck in before renting to someone else and tried charging me for it. Absolutely abysmal busi

Rating:

4.0

UHaul POS system was slow. Took service advisors 30+ minutes to process my reservation for a truck. No fault on them, the internet to that location was terrible.

Rating:

1.0

My contract stated to pick up here and they tried to send me somewhere else to pick up. Employee reeked of marijuana.

Rating:

5.0

I don't know his name. But the person that was there and checked me out. Was great guy and had great energy. Lifted my day to be honest. Its always blessing to meet down to earth people with out judging or being judged.

Rating:

4.0

Extend reservation give the renter'and hour to show. This was convenient having a truck based on low rates.

Rating:

5.0

Very courteous and respectful. Excellent service from beginning to end.

Rating:

5.0

Vehicle was ready as promised. The employees at this location were professional and helpful with my order. I have come to this location on several occasions throughout the past few years. Not once have I had a poor experience.

Rating:

5.0

The people were all very pleasant to work with. The trucks exhaust was very loud.

Rating:

1.0

The guys in the front office were scoffing jokes about how the dolly we requested wasn't available, and how the gas was lower than it stated and that it's my problem and that "they just work there". When I went to return it, the older Caucasian guy was marking jokes at a "Mitzi" while waiting for her to answer the phone In front of all of us customers...

Rating:

3.0

Have dolly ready, in store.

Rating:

4.0

Allow customers to drop off equipment at other U-Haul locations without charging customer 3 times the rate

Rating:

2.0

Attendant was rude and inconsiderate. Inappropriate music playing at very high volume

Rating:

5.0

Excellent Customer Service. EXCELLENT, Clean. We'll taking care of vehicles. 5 stars

Rating:

5.0

Thank you for all you'll do !! Excellent job friendly staff 👏🏾.

Rating:

5.0

Staff was very friendly and helpful. No issues with the rental at all. Will recommend to a friend for sure.

Rating:

4.0

I turned in the equipment one day early and had to drive 25 miles one way (50 mile round trip) from my move destination. I would think some credit should be provided for you having the equipment available earlier for another rental and my transportation cost for the drop off.

Rating:

1.0

Whoever the man who checked in my rental was very rude. Worse experience I’ve ever had in my entire life at UHaul. It was to the point where I’m not sure if I would even use your company again. I rather pay more elsewhere than to deal with poor, rude & low mannered employees. This location is horrible. Never again.

Rating:

5.0

5 stars as expected, using this location is a must unless equipment is not available.

Rating:

4.0

Trey was an excellent help with great customer service

Rating:

5.0

No issues

Rating:

4.0

7 am Staff friendly and helpful

Rating:

5.0

After hours drop off and no one was there

Rating:

3.0

Run of the mill uhaul location nothing bad, but nothing out of the way phenomenal

Rating:

1.0

Before I arrived they confused an earlier reservation with my reservation and in backing out of that mine was canceled. No more vehicles were available. Eventually something became available but no apologies, nothing. Almost like it was my fault.

Rating:

5.0

Super friendly staff!

Rating:

5.0

Team was extremely helpful!

Rating:

4.0

This was not the drop off location.

Rating:

5.0

Excellent experience

Rating:

4.0

Vehicle was showing its age. Was told there were no appliance dollies (I had reserved one). Found one in the bed of the truck I rented--it hadn't been put away. Better inventory control needed. Check-out clerk was great.

Rating:

5.0

Fast friendly service

Rating:

5.0

Nice Friendly service.

Rating:

1.0

Unit was not registering any oil pressure so I was told to drive it in or call road side assistance therefore I missed the time window that vehicle was needed so basically I wasted the rental money and had to pay for another company to deliver my package

Rating:

5.0

First time customer..impressed with ease to rent and professional staff at this location

Rating:

5.0

Best UHAUL crew ever.

Rating:

5.0

I asked an employee to unhook for me and he said no problem.

Rating:

1.0

Was greeted with unfriendly service. Clerk seemed to not want to be there. Had an airpod in and was on a personal call. I was then given a vehicle with low tire pressure. When my friend asked the team about it he was told they gave us a vehicle with a broken tire pressure sensor and insisted that it did not need air. My friend then showed them the the tires were low and in fact required air. Had to close the driver side door 2-3 times everytime I got in as it said "drivers door open" even though it was completely shut.

Rating:

5.0

Offer more one way rentals and sizes.

Rating:

4.0

Owner was very helpful.

Rating:

4.0

The only complaint I could speak of is the lady in front of me was wreaking of marijuana stinking up the whole store, but they rented her a truck

Rating:

4.0

The van was parked in the middle of two other vans making it difficult to open the doors. I almost didn’t notice the mirror was going to hit the other van so that could have been broken or damaged two vehicles.

Rating:

5.0

Great customer service

Rating:

5.0

The young lady that checked us in was absolutely wonderful and very helpful. She made a experience so very easy for me. The man that checked me out in the equipment was so kind even though we got there five minutes before closing thank you so much.

Rating:

4.0

Truck driver door did not shut well.

Rating:

2.0

Twice now, I have dealt with the african american young lady that works at the desk. She is rude, slow moving, and snaps at customers. The first time, I had to wait a full 5 minutes while she slowly packed up her lunch, even wiping her silverware down. Then she seemed disturbed to be interrupted. She was the only one at the desk, I had no choice. On the second occasion, she asked if I was returning, then she snapped "I'm going to change clothes." I waited and waited for about 10/15 minutes and she still had not returned. The general manager then stepped in to help me. The entire time the manager was assisting with my return, she STILL had not returned. What on earth?!? I will say everyone else was completely pleasant and the equipment was just fine!

Rating:

5.0

Excellent customer service

Rating:

3.0

The crew was helpful but didn’t seem like they were concerned about much.

Rating:

5.0

The guy who helped me was the most knowledgeable Uhaul employee I've dealt with. Very helpful and astute.

Rating:

5.0

Excellent experience with the staff all around and a pleasant stay, awesome they went above and beyond to make me comfortable and I would use the facility again.Excellent customer service.

Rating:

5.0

Just keep up the good job.

Rating:

1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Rating:

5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

Rating:

1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site