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SHAWANDA MCustomer Reviews for U-Haul at Deer Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a pick up truck friday for 19.95, when I dropped off truck after 3 hrs rental, I was charged 115.50 total.Monday I rent the same truck for 3 hours and get charge78.81 total. U haul is a rip off. They wont give a refund for their mistake. DO NOT GO THERE!!
TIMOTHY UWe have used this site many times for personal truck use. We are always satisfied!
PAUL PHad truck for 3.5 hours. Less than 50 miles put on truck. Charged us the 89.00 rate, not the 19.95 rate . I think it was just a stupid employee.
TIMOTHY UTo improve I would hire people with better attitudes the young lady that was there when the truck was dropped off was very very rude!
MICAH AThe drop off was so easy and employee was excellent!
Jason TThe employees who assisted us were incredibly helpful.
LORI BI needed a pickup truck. You do not have any pickup trucks near my actual location in williamsburg. As a result I was forced to drive nearly 70 miles round trip soley because I needed this specific type of vehicle. Given your own comments about how popular pick up trucks are, you should have more of this type of vehicle. I paid close to $60.00 just to and from your rental site.
MARK RGreat customer service from all staff
JAMES Snot at this time
BERNARD MI told the clerk that I needed it for 100 miles after he told me he didnt see my original booking for 24 hours he ask where I was going proceeded to tell me it would be 100 miles and I would be fine with 50 I went exactly 99 miles. For a 60 bill I was charged an extra 30 for hold and 84 additional dollars after returning the truck.
Sharita SThe customer service was quick, polite and professional!
HECTOR CNever spoke to anyone as it was after hours
JOEL BWe have used this location many times and continue to receive excellent service!
PAUL PMostly excellent, save for the wiper malfunction. Keon arrived with replacements and I was safely able to continue packing & moving items. Thanks, U-Haul 😁
WILLIAM GGreat help trouble shooting a lighting issue with my cars harness.
MARK BSuper nice employees, big selection. The truck windshield was covered in road debris, the driver side windshield wiper was broken. Again, the employees were super nice, I just didn't realize all the truck issues until we left to get on the road.
DANIEL MTruck pulled to left when braking, possibly has a stuck right caliper or slides. Engine missed at idle badly. Other than that the whole experience was great!
WILLIAM BNothing
CYNTHIA LIt was a lil dirty but we didn't mind at all 🙂, had some sticky stuff in cupholders.. awesome friendly service. I will rent from them in future
TIFFANY BNot much! Team was great!
GARY DEveryone was professional and helpful. They made sure I understood the equipment and how it worked.
BARBARA WThe drop off personal were highly trained and willing to assist me for any problem.
ANDY MNice people got me in and out
LASHAI MAll good. Agents were knowledgeable and friendly.
CHARLES REfficient check-in and return. Staff (Matthew) was very friendly and helpful.
ALLEN SGreat customer service and very helpful employees when yiu speak to them.on the phone and in person. I love this location and have used it 5 times over the last couple of years.
SHERLEY JRunning lights did not work, putting me at risk for a ticket while driving at night!
DAVID JThe employees were very nice and well educated at their jobs
GWENDOLYN MTail lights were not working. We went back to the pick up location to get help. The attendant was extremely rude and did not want to help us. Ask us to call road side assistance.
CHANDRASIRI DGreat service location
ALPHONSA BMy rental was move from the Warwick location to the J Clyde Morris blvd location without informing me of the location change even after I appeared at the Warwick location two days prior to discuss the contract.
DONALD CGreat customer service and the young man was helpful!
CHANDA FService was quick and easy in person. Gas tank was only 1/4 full, necessitating a stop before hitting the road. This also meant that we probably left more gas in the tank upon our return. At the same time, it was convenient to not have to fill up after returning from a day of driving and loading/unloading the truck. So I have mixed feelings about this. :) Suspension on the truck seemed worn out, but overall it was easy to drive/park/load/unload. Otherwise, it could not have been an easier rental for moving a daughter from college!
CATHERINE MGreat place to do business with!
CORY DGreat drop off experience
KELLY GThe employees I dealt with on Saturday July 26th, while picking up my vehicle we’re very friendly and helpful.
MICHAEL HCommunication in-store could be better.
CHENITA EIt was a wonderful experience. Every times I called, customer service always kind and resolved my needed. Thank you so very U-HAUL Team!
DANIEL BNothing at this time. I have not had any bad experiences with this location.
ANNA SExperience was great!
ERIC LThe location was clean. The truck was clean. The truck continually would not start up. Finally I called road side assistance. The gentleman was able to get it back running. After he let and I finished my move well after the hours I requested the truck would not start several times after. I left the truck running when getting gas and getting items out. Of old home.
TANESHA WEverything worked out.
APRIL RA trainee checked us in and did a fine job- still learning but very polite and worked through the process effectively with a little coaching from the boss. Good job
Sam SThe location was fine. I just wish your trucks had cruise control for long trips like this one.
James Vthanks it really help a lot i will be getting one soon again !!
SHIRLEY ASteak and lobster Japanese plum wine
NORMAN AHonor UHauls policy for the best rate and hire people you can understand over the phone! Overpaid dude to lack of knowledge from your employees ! Will never use U-Haul again
DAMICKA SIt was closed when arrived but I'm sure they would of been super friendly. Hard to find a place to park though
Alyssa PExcellent experience with the staff all around and a pleasant stay, awesome they went above and beyond to make me comfortable and I would use the facility again.Excellent customer service.
MONICA P | Overall ExperienceJust keep up the good job.
frank b | Overall ExperienceCharge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.
Neisha S | Overall ExperienceStaff was incredibly helpful and professional. I'll highly recommend your services to others
CANDACE D | First ImpressionsThe staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site
MARCUS J | First ImpressionsExcellent service
Harold F | First Impressions