Customer Reviews for U-Haul at Deer Park

6,936 reviews

609 J Clyde Morris Blvd   Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right, The corner of J.Clyde Morris Blvd and Jefferson Ave. Near Casey Auto.)

(757) 595-7100

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 595-7100

609 J Clyde Morris Blvd
Newport News, VA 23601
(I-64 To Exit 258 A J Clyde Morris Blvd Mile and a 1/4 down on the right, The corner of J.Clyde Morris Blvd and Jefferson Ave. Near Casey Auto.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

SCOT A 
Rating:
5.0

not at this time

BERNARD M 
Rating:
2.0

I told the clerk that I needed it for 100 miles after he told me he didnt see my original booking for 24 hours he ask where I was going proceeded to tell me it would be 100 miles and I would be fine with 50 I went exactly 99 miles. For a 60 bill I was charged an extra 30 for hold and 84 additional dollars after returning the truck.

Sharita S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
5.0

The customer service was quick, polite and professional!

HECTOR C 
Rating:
3.0

Never spoke to anyone as it was after hours

JOEL B 
Rating:
5.0

We have used this location many times and continue to receive excellent service!

PAUL P 
Rating:
5.0

Customer did not leave a comment.

CAMILLE N 
Rating:
4.0

Mostly excellent, save for the wiper malfunction. Keon arrived with replacements and I was safely able to continue packing & moving items. Thanks, U-Haul 😁

WILLIAM G 
Rating:
5.0

Great help trouble shooting a lighting issue with my cars harness.

MARK B 
Rating:
3.0

Super nice employees, big selection. The truck windshield was covered in road debris, the driver side windshield wiper was broken. Again, the employees were super nice, I just didn't realize all the truck issues until we left to get on the road.

DANIEL M 
Rating:
4.0

Customer did not leave a comment.

NADIRAH A 
Rating:
5.0

Customer did not leave a comment.

TRACY H 
Rating:
5.0

Customer did not leave a comment.

JUAN H 
Rating:
5.0

Truck pulled to left when braking, possibly has a stuck right caliper or slides. Engine missed at idle badly. Other than that the whole experience was great!

WILLIAM B 
Rating:
5.0

Nothing

CYNTHIA L 
Rating:
5.0

It was a lil dirty but we didn't mind at all 🙂, had some sticky stuff in cupholders.. awesome friendly service. I will rent from them in future

TIFFANY B 
Rating:
5.0

Not much! Team was great!

GARY D 
Rating:
5.0

Everyone was professional and helpful. They made sure I understood the equipment and how it worked.

BARBARA W 
Rating:
5.0

Customer did not leave a comment.

Barbara W 
Rating:
5.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

The drop off personal were highly trained and willing to assist me for any problem.

ANDY M 
Rating:
4.0

Nice people got me in and out

LASHAI M 
Rating:
5.0

Customer did not leave a comment.

CRAIG L 
Rating:
5.0

Customer did not leave a comment.

GARRY M 
Rating:
5.0

Customer did not leave a comment.

ALBERT U 
Rating:
5.0

Customer did not leave a comment.

ANDREW W 
Rating:
4.0

Customer did not leave a comment.

GABRIEL R 
Rating:
5.0

All good. Agents were knowledgeable and friendly.

CHARLES R 
Rating:
5.0

Efficient check-in and return. Staff (Matthew) was very friendly and helpful.

ALLEN S 
Rating:
5.0

Great customer service and very helpful employees when yiu speak to them.on the phone and in person. I love this location and have used it 5 times over the last couple of years.

SHERLEY J 
Rating:
5.0

Customer did not leave a comment.

TILLY R 
Rating:
4.0

Running lights did not work, putting me at risk for a ticket while driving at night!

DAVID J 
Rating:
4.0

Customer did not leave a comment.

dominick t 
Rating:
5.0

Customer did not leave a comment.

VERONICA D 
Rating:
5.0

Customer did not leave a comment.

ALEX T 
Rating:
5.0

Customer did not leave a comment.

THERAN R 
Rating:
4.0

The employees were very nice and well educated at their jobs

GWENDOLYN M 
Rating:
5.0

Customer did not leave a comment.

VIRAK D 
Rating:
1.0

Customer did not leave a comment.

WILL M 
Rating:
1.0

Tail lights were not working. We went back to the pick up location to get help. The attendant was extremely rude and did not want to help us. Ask us to call road side assistance.

CHANDRASIRI D 
Rating:
5.0

Great service location

ALPHONSA B 
Rating:
4.0

Customer did not leave a comment.

TONIA M 
Rating:
4.0

My rental was move from the Warwick location to the J Clyde Morris blvd location without informing me of the location change even after I appeared at the Warwick location two days prior to discuss the contract.

DONALD C 
Rating:
5.0

Great customer service and the young man was helpful!

CHANDA F 
Rating:
5.0

Service was quick and easy in person. Gas tank was only 1/4 full, necessitating a stop before hitting the road. This also meant that we probably left more gas in the tank upon our return. At the same time, it was convenient to not have to fill up after returning from a day of driving and loading/unloading the truck. So I have mixed feelings about this. :) Suspension on the truck seemed worn out, but overall it was easy to drive/park/load/unload. Otherwise, it could not have been an easier rental for moving a daughter from college!

CATHERINE M 
Rating:
5.0

Great place to do business with!

CORY D 
Rating:
5.0

Great drop off experience

KELLY G 
Rating:
5.0

Customer did not leave a comment.

JERRY P 
Rating:
5.0

The employees I dealt with on Saturday July 26th, while picking up my vehicle we’re very friendly and helpful.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Genice E 
Rating:
5.0

Customer did not leave a comment.

SHAMEICA B 
Rating:
5.0

Customer did not leave a comment.

JAMES A 
Rating:
4.0

Communication in-store could be better.

CHENITA E 
Rating:
5.0

Customer did not leave a comment.

ANNA S 
Rating:
5.0

Customer did not leave a comment.

Javier A 
Rating:
5.0

Customer did not leave a comment.

ETHEL S 
Rating:
5.0

Customer did not leave a comment.

MARVIN T 
Rating:
3.0

Customer did not leave a comment.

DEVON T 
Rating:
5.0

It was a wonderful experience. Every times I called, customer service always kind and resolved my needed. Thank you so very U-HAUL Team!

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

Paul O 
Rating:
4.0

Nothing at this time. I have not had any bad experiences with this location.

ANNA S 
Rating:
5.0

Experience was great!

ERIC L 
Rating:
5.0

The location was clean. The truck was clean. The truck continually would not start up. Finally I called road side assistance. The gentleman was able to get it back running. After he let and I finished my move well after the hours I requested the truck would not start several times after. I left the truck running when getting gas and getting items out. Of old home.

TANESHA W 
Rating:
5.0

Customer did not leave a comment.

Kyle K 
Rating:
5.0

Customer did not leave a comment.

DONALD P 
Rating:
2.0

Customer did not leave a comment.

ANTONIO M 
Rating:
5.0

Customer did not leave a comment.

Javier A 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE R 
Rating:
4.0

Everything worked out.

APRIL R 
Rating:
3.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Customer did not leave a comment.

Gage G 
Rating:
5.0

A trainee checked us in and did a fine job- still learning but very polite and worked through the process effectively with a little coaching from the boss. Good job

Sam S 
Rating:
5.0

The location was fine. I just wish your trucks had cruise control for long trips like this one.

James V 
Rating:
4.0

thanks it really help a lot i will be getting one soon again !!

SHIRLEY A 
Rating:
5.0

Steak and lobster Japanese plum wine

NORMAN A 
Rating:
5.0

Customer did not leave a comment.

SHAYLA M 
Rating:
5.0

Customer did not leave a comment.

RAUL R 
Rating:
1.0

Honor UHauls policy for the best rate and hire people you can understand over the phone! Overpaid dude to lack of knowledge from your employees ! Will never use U-Haul again

DAMICKA S 
Rating:
4.0

Customer did not leave a comment.

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

ROCKNEE M 
Rating:
5.0

Customer did not leave a comment.

ALBERT H 
Rating:
3.0

It was closed when arrived but I'm sure they would of been super friendly. Hard to find a place to park though

Alyssa P 
Rating:
5.0

Customer did not leave a comment.

EBONY W 
Rating:
4.0

Great staff, it's a little hard to get to .

Dwight P 
Rating:
5.0

Customer did not leave a comment.

GARY N 
Rating:
5.0

Customer did not leave a comment.

MARVIN L 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O 
Rating:
5.0

Everything was great!

MALYNDA J 
Rating:
5.0

Customer did not leave a comment.

PETER J 
Rating:
5.0

Customer did not leave a comment.

DONALD W 
Rating:
2.0

We went to drop off the truck after hours, there were no parking spaces anywhere and we had a 26' truck. You say not to block anything and we really did try to look for a reasonable spot, but we had to just leave it in front of a row of trucks if anyone was gonna be able to actually access any of the rest of the lot. You guys need better communication between locations and a better system to ensure locations are stocked (not OVERstocked) with realistic and usable trucks... ya know, the trucks people "reserve".

ROBERT T 
Rating:
2.0

I had to visit this location due to the original pickup allocation not having the Keyes to the rental I reserved. The other location mentioned a Gaurentee Reservation however I do not see a notification or email stating this.

Marvin V 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH L 
Rating:
5.0

Customer did not leave a comment.

STACY R 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K 
Rating:
1.0

RESERVED an appliance hand truck during the reservation process , the lady said there are no reservations that they are “ first come first serve” and there were none. So if that’s the case why reserve one with the truck? Secondly our truck stunk of marajuana it was disgusting but my wife was upset enough so we got the truck and got the hell out of there. There was also ash residue in the door handle too.

CHRISTIE W 
Rating:
5.0

Customer did not leave a comment.

Kenneth E 
Rating:
5.0

Customer did not leave a comment.

THOMAS W 
Rating:
5.0

Customer did not leave a comment.

Stephen P 
Rating:
5.0

Customer did not leave a comment.

patricia j  |  Overall Experience 
Rating:
5.0

Excellent experience with the staff all around and a pleasant stay, awesome they went above and beyond to make me comfortable and I would use the facility again.Excellent customer service.

MONICA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C  |  First Impressions 
Rating:
5.0

Just keep up the good job.

frank b  |  Overall Experience 
Rating:
1.0

Charge way too much and lost everything I had that was important to my kids I will never use uhaul for anything again.

Neisha S  |  Overall Experience 
Rating:
5.0

Staff was incredibly helpful and professional. I'll highly recommend your services to others

CANDACE D  |  First Impressions 
Rating:
1.0

The staff acted clueless about there job they were not proficient at all and not friendly I felt more of a burden to them then a customer. At one point they even tried to pawn me off to another dealer that was further up the road the facility was also cramped and with a truck and trailer it was incredibly cramped in the parking lot I feel the space could have been used a lot better the uhaul up in evans mills NY where I picked up the trailer was much more pleasant to deal with. Thanks and I hope things improve with this site

MARCUS J  |  First Impressions 
Rating:
5.0

Excellent service

Harold F  |  First Impressions 
No reviews have been submitted for this location.
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