The back of the truck was a little dirty but, it served its purpose.
LAURA SCustomer Reviews for U-Haul at Dunlap & I-17
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Knowledgeable, friendly, helpful, quick and efficient
MICHAEL WCustomer support needs to be responsive and equipment was subpar as tire light was on
Pedro MVert nice staff
BILLY GFast and easy; great location, staff are friendly
RACHEL CPickup location made an error. Causing drop-off location to hold up the close-out on my contract. Lost 1/2 hr and delayed my next meeting.
WAYNE CAll the staff I met at this store we're courteous and very helpful!!
GLORIA BNo A/C and check engine light came on after 10 miles. Smelled of smoke and was extremely dirty.
BUCK RI used a car dolly for less than an hour and it costed me 75 dollars. I could have called a tow company and spent the same but not had to have done the loading and unloading myself
LANCE DThe gentleman works at this location his name is Daniel, He's an awesome guy. I don't know if he can see this survey but I'll tell thank you Daniel for being a great person.
SULIMAN NOnly thing is at drop off someone was snorting coke in the parking lot didn't feel safe.
Desirae TGreat customer service thank you
WILLIE NVery easy to work with very friendly and helpful crew. I recommend this location and I will use them again. Very nice change from other locations I have visited..
AINA NNo problems good job!
MICHAEL KBest experience all around! Keep up the great work.
DAUN SBruce is a gem! He always takes the time to go over the rental info with me and answer all my questions and address my concerns. While this location was a bit further from GCU, I would rather pay a bit more for excellent customer service provided by Bruce and his team.
Marci MVery easy return great employee
JUANELL SThe fuel level was slightly lower than indicated on my rental contract. That can be a big deal because you charge for fuel is almost 5 dollars per gallon so every half gallon counts.
NICHOLAS MAlways enjoy doing business with this location. Jo
DAVID MCheck all equipment. My windshield wiper broke while it was pouring rain.
ANGELA TBruce was great !
JOHN LBruce was very friendly and Kool guy
ALEX ANothing at this time, there's nothing That I could think of at this time
ULYSSES FCompletely satisfied.
ROGER PHave not received my money back..
TONYA PYou guys are doing a great job, keep on doing what you’re doing! It will work out in the end..
STEVEN LHave employees give factual information. I was charged an extra day saying l did not return it until the next morning, when l was physically greeted by an employee upon return. People have large moving expenses, and wrongfully charging someone could put them in a bad position. Had l not initiated the return on the app, the customer service rep may have not believed me. Just irritating a customer has to have added stress for being wrongfully charged, as if moving is not stressful enough.
Emily PFirst time I ever rented a U-Hual truck, the customer service was excellent, bring the vehicle in was great. Very easy process and friendly service.
DAVID SNothing that I can think of keep being awesome!
CARLOS OOrganization and check reservations prior as I order a week ago.
Stephanie SGood custmer fast and realiable
GERARDO JBruce is an AWESOME representative and manager of Uhaul! He has that "old school" attitude towards customer service....he greets each customer with a warm welcome and respect, and goes the extra mile from start to finish. This was my 2nd rental from Bruce and will definitely rent here anytime needed. Also, Jasmine was great and would be another great addition to Uhaul.
STEPHEN JMuy buen equipo y el personal de trabajo muy bueno y eficiente
YORDANI ZThe manager was great. He made the whole experience worth it from start to finish.
CARLOTTA RVery very helpful and amazing customer service
MISTY MThank you and God bless you the gentleman was very helpful in every area
DEBORAH RBruce and his staff for the best
CECIL FAlways good service at this location
SHARON DThe associate was super nice and personable. She gave us three extra days to return, and 10 miles! :)
Shawna CQuick and easy. Thank you.
DANIEL KI waited for like 25 to 30 min till someone came out to help me
Eric VUhaul employees at the Dunlap /I-17 they were very efficient and Helpful I will rent from this store again
Charles GKeep up the great work
LUIS Cexcellent and friendly service
IVO KEquipment was in perfect condition and the store employees were very helpful and efficient.
JACK WOutstanding service!! Outstanding!!
Rosa BThe staff was nice. I made an online reservation and was attempting to pick up the truck with the app. The app assigned me to a truck that still needed cleaned. It wasn't a big deal as I only had to wait a few minutes. But it is frustrating that the app assigned me to a truck still in the return process when several other trucks of the same size were ready to go.
Dan AEverything was good. Excellent customer service
MARTHENA TStaff was friendly, knowledge and helpful. I give them a 10!!
Alma CAlways good service and plenty of moving supplies
SALVADOR ANothing. Excellent customer service at the pick up and drop off locations. Service reps were very helpful and equipment was in Excellent conditions.
ANTONIO CDaniel was a great customer service representative there. He answered all my questions he took care of all my needs. He was well informed by thank him for making this interaction simple and quick.
JOHNNY MWe don't smoke..EVER. The truck smelled of smoke when the A/C was turned. My granddaughter and I have a hard time with smoke and she refused to get back into the truck. We took medicine so we could breathe better and we both have puffy eyes this morning. The gentleman who signed us in was great. Very professional.
MARIBETH RVery friendly staff , very helpful and he expnained very clear , I am so please
carlos lThe location is in a very poor area... a LOT of homeless/scary people right here! It's a great location next to the freeway but a bad neighborhood
TERRIE DThey were awesome stopped in last minute and they took good care of me
RAYMOND NEverything was good
VERLINDA NOustanding
judi h | Overall ExperienceExcellent service
Prabhu M | Overall Experience