The girl that helped me was not polite at all. Kind of rude. Last time we were there it was the manager and he was very nice. Truck was dirty inside. Had issues and the wrench light came on. Could not get through to the store. Was not given any paperwork so just left it. Did not get fuel in it because it was not runny right. Again was not able to get through to the store. Will NEVER rent from U-Haul again.Arthur C.
Trailer Rental & Towing in Phoenix, AZ at U-Haul at Dunlap & I-17
Phoenix, AZ 85051
(W Of I-17)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Phoenix, AZ 85051
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I can't believe they charged $40 for gas. I drove 9 miles total on a truck that had a quarter tank of gas. Because it wasn't brought back at a quarter tank I was charged for it! Heck $40 fills my car. It sure wasn't $40 worth of gas. She asked if we wanted to take it to get gas. Ugh no...we had a hard enough time getting around the careless drivers to get into the parking lot.THERESA C.
Improve the parking lot, it is prettyy tight.Michael S.
This was by far my best experience with UHAUL, from now on I will only rent from this location I received the best service from Meagan and and was witness to everyone that Meagan assisted to receiving the same high level of service. I have had awful experiences in the past with your 67th and Bethany home location and her service has brought me back as a customerNorma T.
Just say being helpful it is appreciated!DELPHENA W.
When my son and I first arrive no one was up front but we here someone talking on the phone in the back room and after about ten minutes, a lady came out with her cell phone and begin to help us. I told her my info and then asked about Wardrobe boxes. She gave me 2 wardrobe boxes and 2 metal hang bars and when I got home one bar was the wrong size bar for one of my wardrobe boxes. It was time to pay and she charged my card for the wrong amount and then the second time she couldn't get the card to work so I asked if I needed to add my PIN and she said no. After several attempts to charge my card, she finally looked at the screen and and noticed it was asking for a PIN number, so I added my PIN number. After I paid and she gave me the paperwork she disappeared, never giving me an inspection sheet, for the truck neither did she returned to give me the tools that I ordered nor to do the truck inspection. The other lady had to stop helping a customer in order to come and give me the two box dollies and the four-wheel furniture dolly I ordered with the truck. She put on the fuel gauge sheet a quarter tank in the truck, when it was a half of a quarter tank and the cup holder had Sunflower Seed shells in it. Very Poor Customer Service!Dwight S.
Excellent service.VALERIE T.
Staff didn't tell me when they closed. I had to bring the item back the next day. I was busy and forgot. So, I returned it roughly 2 hours late. They didn't tell me they were charging me a second day for those 2 hours. Once again, UHaul nickle and dimed meAdam R.
Have more pickups availableREBEKAH H.
I've been working with UHaul at I-17 and Dunlap Ave, Phoenix for many, many years and I have always enjoyed their service.THOMAS M.
Paid for a dally and was not given also overcharged for the rental I WILL NEVER USE YOUR COMPANY NOR WILL I RECOMEND YOU TO ANYONERonnie S.
My charge was only supposed to be $28 when I came back but yet I still have a charge for $68 upon my account which is bullshitMATTHEW R.
We rented a large truck for 2 days, there was a problem with the back roll-up door. We got hung up on 4 times trying to contact the support phone number. We took the truck back to the dealer to have fixed, but instead they checked us out, charging us for gas which we had not had the time to even try to fill up because of the issue of the back door not closing and the loose mirror. So we told them that we had rented for 2 days and where can we get a replacement that we should have had. They told us nothing was available and instead rented us a cargo van for about 4 hours. We couldn't complete our move and quite a bit of our stuff is still in storage - the stuff we were going to get on that evening and unload the next morning before bringing the truck back. The person who got us the cargo van was very helpful, but we felt like we just got brushed off. My husband and daughter could only complete one small load that evening when we were going to get the rest of our belongings. I'm very disappointed and upset with this move. We have used U-Haul for storage, multiple trucks and vans, and have been good customers. Now this. I'm very unhappy and now we have to spend money on another truck, another crew to round up, another month with things in storage all because the dang 24' truck could not get the door closed and the mirror issue. We are very upset about this.John H.
I ordered a dolly wasn't on truck and charged me for it for 5 days rental of the dolly I didn't have and it caused me to have to keep truck longer to find people to do the loadingWendy M.
Requested a dolly but it was not in the truck. I was still charged the $7.00 fee.CHARITY M.
No everything was great.ALONDO P.
Everything went well. Reservation. Greeting. Van rental. Convenient after hour return. I will recommend U-HAUL.david B.
They were quick and ready for me to pickup the trailer after ordering 4days prior to picking it up. When I went to drop it off the same day I even noticed they were even quick getting people in and out when they were busy. I only had to wait 10mins out of 4 people infront of meMICHAEL B.
Even though there was a lock on the door of the trailer, there had been homeless people living in it. The U-Haul representative removed the lock and either didn't look inside the trailer or didn't care that it was filthy and full of bedding, trash and cigarette butts. I should have looked inside before leaving the premises but I ASSUMED that she had looked inside when she removed the lock. I had to fill my trash cans with junk and sanitize the trailer before I could start to load it.LAWRENCE K.
Bruce greeted us in the morning, did an amzing job of accomidating us, and meet us when we returned. Wonderful customer service!!!WILLIAM A.
Train employees better with costumers know and how rent out a moving truck and to not misrepresent any advertising or pricing will not recommend this locationAnita S.
Friendly helpful staff. Made it simple n easy.SANDY B.
Last time I rented from this location everything was great! This time this inside of the windshield had stuff all over it. It was obvious nobody cleaned the inside. Due to covid and knowing it wasn't cleaned I was highly disappointed. Especially since I take care of my elderly parents. :-(DEBRA M.
I wish i knew the girls name in the uhaul location but shes awesome someone needs to give that girl a raise shes a beast . Definitely going back ! If needed lolGREGORY B.
Customer service was excellent and very courteous not pushy like other rental places are. Will rent again soon the girls at the desk was very patient with me.BRAULIO R.