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Akram MCustomer Reviews for U-Haul at Dunlap & I-17
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My app was not working at all had to spend a hour with coustomer service on the phone. Same goes for the drop off the app didn’t work or websites. Very stressful
Christopher GBruce was great!!! Thank you for everything
CASSANDRA BGreat service at this location. Very friendly and professional
DAVID SKeep it up the good work
LAWRENCE CMaybe be a little more personable? Not have an attitude like you hate your job?
JOSEPH FBrush, the manager is better than great!!!
ROBERT CAlways great customer service. They take time to answer any questions and explain your charges. Always good quality trucks and vans.
JOHNATHON MI like, how did she help me?
CARLOS SMy rental process was fast and the staff was amazing with the process and is very fast and was able to multi-task.
LEMONICA WEmployee was pleasant and professional. I was able to get my equipment quickly and the property was clean and well maintained.
CARLELLE OAt the counter we were basically treated like we were untrustworthy even though we had rented in the past and I'm a 30+ year business owner. The counter clerk required us to allow him to call someone to verify our non-criminal status. He called our daughter and asked zero questions on the phone and then said ok. It was a ridiculous waste of time. When we got to the cargo van we were renting, the first thing i noticed was how filthy dirty it was, including the front windshield. Inside, the seats wear dirty and full of pet hair and the interior had not been cleaned or vacuumed. We had to keep on schedule, so we accepted the dirty van. Not impressive.
RITA VThey were friendly , efficient and knowledgeable. In and out east experience
LUCY LAll the employees I encountered were 100% professional and courteous, the truck was in great shape/ran excellent, and the overall experience was very good I would definitely use the company in the future and surely recommend to someone else, fullstop
SATCHEL LChris was great with all our questions & concerns for our rental. The whole transaction was smooth & quick!!
EUGENIO RThe employees were wonderful and very helpful.
STACEY AGreat service good location the lights on the truck wouldn't turn off that was my only issue
WADUDAH SAll of your employees were friendly, professional and nice
WILMA GGreat staff on pick up and drop off.
NIKKI HGreat service at pick up and drop off
KATHIA AVery nice & professional..would be great seeing the gentleman that helped with getting me the truck done in the AM needs to be made into a district manager or even a managing partner ..I wouldn’t want to let an employee like him get away
RESART WDefinitely Great Customer service. Thank you Bruce and Daniel. 🤗
TRACY LThe manager that was there, truly knows customer service, went over and beyond. You need more partners like this with your company. He takes pride in the service he provides to the consumer. I recommended my friend and she rented a truck the day I dropped off mine. Stellar work U-Haul, stellar work👍
JASON PThe back of the truck was a little dirty but, it served its purpose.
LAURA SKnowledgeable, friendly, helpful, quick and efficient
MICHAEL WCustomer support needs to be responsive and equipment was subpar as tire light was on
Pedro MVert nice staff
BILLY GFast and easy; great location, staff are friendly
RACHEL CPickup location made an error. Causing drop-off location to hold up the close-out on my contract. Lost 1/2 hr and delayed my next meeting.
WAYNE CTry not to do after hours drop off if at all possible. Not only are there unhoused people hanging out (but only after the office closed), the "simple" QR code was a download of their app and it makes you jump through a bunch of hoops before the system says your equipment is returned. That aside, wonderful staff. Super easy check in!
Kemberlee PGreat customer service from start to end. Thank you
MARGARITA HAssistant manager Daniel is absolutely AMAZING!! I had initially rented a cargo van that was getting rented out as I was doing it online. He called right away. Explained what happened, i explained my wants and needs and he had a cargo van at a location 5 min down the road. Unfortunately that didn’t work out due to it being closed and there wasn’t a cargo there. So I went to his store on Dunlap because he was so on it to accommodate I would rather interact with him at this point. And again, told him what happened at the other store and he was so apologetic, and he didn’t even have to be! It wasn’t on him for her rudeness!
ALEXIS DAll the staff I met at this store we're courteous and very helpful!!
GLORIA BNo A/C and check engine light came on after 10 miles. Smelled of smoke and was extremely dirty.
BUCK RI used a car dolly for less than an hour and it costed me 75 dollars. I could have called a tow company and spent the same but not had to have done the loading and unloading myself
LANCE DThe gentleman works at this location his name is Daniel, He's an awesome guy. I don't know if he can see this survey but I'll tell thank you Daniel for being a great person.
SULIMAN NOnly thing is at drop off someone was snorting coke in the parking lot didn't feel safe.
Desirae TGreat customer service thank you
WILLIE NVery easy to work with very friendly and helpful crew. I recommend this location and I will use them again. Very nice change from other locations I have visited..
AINA NNo problems good job!
MICHAEL KBest experience all around! Keep up the great work.
DAUN SBruce is a gem! He always takes the time to go over the rental info with me and answer all my questions and address my concerns. While this location was a bit further from GCU, I would rather pay a bit more for excellent customer service provided by Bruce and his team.
Marci MVery easy return great employee
JUANELL SThe fuel level was slightly lower than indicated on my rental contract. That can be a big deal because you charge for fuel is almost 5 dollars per gallon so every half gallon counts.
NICHOLAS MAlways enjoy doing business with this location. Jo
DAVID MCheck all equipment. My windshield wiper broke while it was pouring rain.
ANGELA TBruce was great !
JOHN LBruce was very friendly and Kool guy
ALEX ANothing at this time, there's nothing That I could think of at this time
ULYSSES FCompletely satisfied.
ROGER PHave not received my money back..
TONYA PYou guys are doing a great job, keep on doing what you’re doing! It will work out in the end..
STEVEN LHave employees give factual information. I was charged an extra day saying l did not return it until the next morning, when l was physically greeted by an employee upon return. People have large moving expenses, and wrongfully charging someone could put them in a bad position. Had l not initiated the return on the app, the customer service rep may have not believed me. Just irritating a customer has to have added stress for being wrongfully charged, as if moving is not stressful enough.
Emily PFirst time I ever rented a U-Hual truck, the customer service was excellent, bring the vehicle in was great. Very easy process and friendly service.
DAVID SNothing that I can think of keep being awesome!
CARLOS OOrganization and check reservations prior as I order a week ago.
Stephanie SGood custmer fast and realiable
GERARDO JBruce is an AWESOME representative and manager of Uhaul! He has that "old school" attitude towards customer service....he greets each customer with a warm welcome and respect, and goes the extra mile from start to finish. This was my 2nd rental from Bruce and will definitely rent here anytime needed. Also, Jasmine was great and would be another great addition to Uhaul.
STEPHEN JMuy buen equipo y el personal de trabajo muy bueno y eficiente
YORDANI ZOustanding
judi h | Overall ExperienceExcellent service
Prabhu M | Overall Experience