Thank you and God bless you the gentleman was very helpful in every area
DEBORAH RCustomer Reviews for U-Haul at Dunlap & I-17
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bruce and his staff for the best
CECIL FAlways good service at this location
SHARON DThe associate was super nice and personable. She gave us three extra days to return, and 10 miles! :)
Shawna CQuick and easy. Thank you.
DANIEL KI waited for like 25 to 30 min till someone came out to help me
Eric VUhaul employees at the Dunlap /I-17 they were very efficient and Helpful I will rent from this store again
Charles GKeep up the great work
LUIS Cexcellent and friendly service
IVO KEquipment was in perfect condition and the store employees were very helpful and efficient.
JACK WOutstanding service!! Outstanding!!
Rosa BThe staff was nice. I made an online reservation and was attempting to pick up the truck with the app. The app assigned me to a truck that still needed cleaned. It wasn't a big deal as I only had to wait a few minutes. But it is frustrating that the app assigned me to a truck still in the return process when several other trucks of the same size were ready to go.
Dan AEverything was good. Excellent customer service
MARTHENA TStaff was friendly, knowledge and helpful. I give them a 10!!
Alma CAlways good service and plenty of moving supplies
SALVADOR ANothing. Excellent customer service at the pick up and drop off locations. Service reps were very helpful and equipment was in Excellent conditions.
ANTONIO CDaniel was a great customer service representative there. He answered all my questions he took care of all my needs. He was well informed by thank him for making this interaction simple and quick.
JOHNNY MWe don't smoke..EVER. The truck smelled of smoke when the A/C was turned. My granddaughter and I have a hard time with smoke and she refused to get back into the truck. We took medicine so we could breathe better and we both have puffy eyes this morning. The gentleman who signed us in was great. Very professional.
MARIBETH RVery friendly staff , very helpful and he expnained very clear , I am so please
carlos lThe location is in a very poor area... a LOT of homeless/scary people right here! It's a great location next to the freeway but a bad neighborhood
TERRIE DThey were awesome stopped in last minute and they took good care of me
RAYMOND NEverything was good
VERLINDA NGreat customer service from check in to check out!!
ALEXIS RHell no
AMESHA BThe people were great and helpful.
RICHARD SGirl who checked me in was very professional. She noticed I added an extra day just because we couldn’t return at 9 am due to family emergency room visit. She waived the charge for the second day because I had it returned at 12:30pm only a few hours from original return time.
Robert MEmployees helpful and friendly and suggested shoulder straps that work great
SALVADOR AYes. The personal has a great team there, I enjoyed the quick service and Timothy who help me answered all my questions about my pick up. The manager was also great with making sure the return was checked back so I will always come there.
TYSHOMBE LGreat customer service
ROBERT RDon't change a thing
LUIS Cloved it ,very friendly easy to rent and good pricing.
MARK LCustomer Service was great and it was easy to use the trailer.
TYKESHA CFast service and great rep. The reps phone was faster than the U=Haul computer system. maybe time to upgrade?
LAWRENCE SAlexia was my service rep she explained the hold on my card till the trailer was returned. Then, after the paperwork was finalized, she connected the trailer and installed all the safety chains and double checked the lights working and was friendly & professional my experience at this U-Haul with the service rep I had definitely more than five stars. Thank you.
LEONARD TBoth pickup and dropoff the staff were extremely friendly & accomodating.
JEFFREY BI have been using Uhaul, for over 30 years, and I have never had a bad experience. There is a lot to be said about that! Thank you for all the hard work Uhaul does to keep people MOVING!
Ciro Gtruck smelled like cigarette smoke.
ANGEL BOne of the worst U-Haul experiences I have ever had. 1 they over charged me for equipment in never rented then proceeded to tell me I went 27miles over the 30 I picked. I moved 2 miles down the road and made 3 trips. Not happy at all
Heather TBuen
ERNESTO LMore signs for key drop off box
Mark HThis is our 3rd truck rental in a week and they all have been excellent, but on this last rental, the passenger side mirror was extremely lose and would not stay in place. It started as soon as we pulled out of the lot. We tried to tighten it, but no luck. If I didn’t have a passenger with me, it would be extremely dangerous driving with no mirror. I would like an email notifying us that this issue was taken care of before the truck left the lot again so it doesn’t happen to anyone else. Our email is Joanandpaulcotter@yahoo.com
PAUL CThe person that helped me was friendy, helpful, courteous, and professional. He helped make the experience a good one and hassle free.
JOSEPH MGeneral manager was excellent Greek customer service. Good personality and professional
ROBERT WVery nice place to rent your u haul They have nice customers service too
KALEBA WVery helpful employee. Interested in helping me with needs for packing and gave good suggestions.
LARRY HMichael was the rep who helped me out today & he was great! He was thorough, positive, and very helpful with all my questions. 5 star type treatment.
MCKINZIE MGreat job!
LEIGHTON RBrandon was very helpful
JENNIFER LI rented a van for four hours when I returned the van to the U-Haul dealership and shut the door the vehicle locked. I was charged $200 from a locksmith to get into this van that I did not lock out. I’m very disappointed that there wasn’t some type of help offered and I strictly out $200 I rent from you guys at least three times a year to move my kid from college. I will not be using you guys again and I will spread this around in my circle as as much as I possibly can because I felt this was completely ridiculous
KENNETH SGreat location and great customer service ! Very fast! Highly recommend!
CODY SFast and easy drop off
Russell FGreat service!!
TIMOTHY TGreat store! Bruce was fantastic! Great guy!
JORGE CThe manager will help in any way you may need for your move.
TRACE EMy Uhaul service engine soon light was on when I picked it up. Fortunately no problems, just concerned that this wasn't fixed b4 it was sent out.
DIANE RMichael was EXCELLENT! No Need For Improvement
TODD BSame experience as above I will no longer be a customer due to lack of customer service and racial discrimination
LONDON LExcellent service. Daniel went above. Definitely would recommend. Thank you.
GUSTAVO RThe best and easiest experience ever.
TAVOHN SExcellent Service
JAMAAL TTo be honest, everything was exactly good from the front desk to the return of the truck, u-Haul to me is a great company
JUAN LDid not help in an emergency
DANIELE MGood customer service.
JASMINE GBad communication made the whole drop off bad. The truck was signed back in right away but the car dolly was not. Unexpected changes due to the point of pickup verbal information vs drop off location.
MANUEL RNone
MARIA OOustanding
judi h | Overall ExperienceExcellent service
Prabhu M | Overall Experience