Staff welcomed me immediately and made my check out process quick and easy. Will use again.
JOSEPH CCustomer Reviews for U-Haul at Ferguson Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice the girl that rent me the truck
MARCO NThe 2 gentleman was awesome. I had a blown fuse and they went the extra miles to Asia me with an extra fuse they had
Nahim CBueno
JESUS BKrista was GREAT! Took care of everything on her device quickly and efficiently, and even though she is half my size she had the trailer off of my car and out the door in no time. All with a smile !
GREGORY BThe clerk was very nice!!! Very generous
SANDRA DThis was an easy drop off. Wish everything in life could be this easy.
AARON SMove to a better area
ROBERT BThe server it was perfect the service was perfect they took care of us I would recommend that to anybody 100%
ELOY GVery helpful and friendly staff. Also provided useful safety recommendations.
BRIAN WThe experience was good but I was a bit disappointed about the double charge on my account and now I have to wait 3-5 business to have one charge taken off.
ROBIN MI would not change a thing. Good customer service
MARY OIt’s too hard to get the trailer off the trailer hitch, especially if it’s one person returning the equipment. Also, I had rented two dozen blankets and two trailers. Returned the blankets that were used in the first trailer. Called the national line about whether the blankets had to all be turned in together, and at what location. Staff was unsure about policies and couldn’t answer my questions.
BARBARA SHood
Claudia RSmile more when providing customer service.
MARCUS BThe whole crew is amazing!!!
GARY KExelent equipment plus customer service thanks
FERNANDO RThe driver side mirror was shattered which made it really hard to see out of while driving at night AND I ended up cutting my index finger on it while trying to adjust the mirror! Additionally, when I arrived at the location (after hours) to return the van, a homeless man had one of the trucks overhead doors opened and appeared to be sleeping and dealing what looked to be drugs from the truck! I was completely scared doing my returm check in.
Eva CThe facility manager helped me and she did an outstanding job!! It was a pleasure to rent from this facility because of her.
DERRAH JNA
JESSE EThe original location in Meswuute TX did not have my truck available. I was told to visit another location in Dsllas at I-30 and Furgeson Road. That location was not clean or organized. Also, the woman at the counter was not very customer friendly. I will not use that location again and I am sure that they don't’t really care.
ANDREW NEverything was perfect, customer service! Communication? Explaining everything to me!! Courtesy calls to let me know i can extend my use of the truck with an extra fee! I had a great experience.. thank you for everything!
ISRAEL MNot anything they get you in and out fast. The staff is very friendly and professional
CHARLIE DEZPZ - these guys are always so fast snd polite. .
CRAIG SWe returned the truck a few minutes before closing time without any hassle which was much appreciated
KIMBERLY Owe were helped by Aungelique Vickers and she was very professional and efficient. We were in, paid and hooked up by her. We were done in 15 minutes. the transaction was very smooth and the location was excellent for our needs
WILLARD BThis place is lacking the customer service it used to have! I don’t know who is that new person handling the counter is but oh my gosh what a such rude attitude she demonstrated in the few minutes I was there to pick up the truck. Same rude attitude when I returned the truck! Horrible customer service and apparently doesn’t know the simple etiquette of saying please and thank you! I don’t know what happened to Angelique but she was great and always very friendly! This new girl is just awful!
JULIO AMy experience was awesome I would recommend to the service to everyone thanks to all for making my service so more easier 😊
JERMANE RThey had very bad customer service problems very rude and have attitude issues I will not goes back too that location
LATOYA CCustomer service was Great,but my trailer was a little bit rough only made one trip with it do to off tracking swaying very bad left to right had to drive under 40 MPH to keep it on track.but the team was 👍 Great and professional 👍 👏
RICHARD HGreat service
DAVID N👌
JUAN MKrista was very helpful and attentive
NATHAN MStaff in Dallas and Belleville were very courteous and helpful. Would definately rent from these locations again. Thank-you.
ROBERT BMake sure you have all equipment in stock especially for a moving supply company. It’s ridiculous that I paid for equipment that yall didn’t have. I requested this over a week in advance and still didn’t have the dolly’s that I needed to MOVE. All I was told by your employee was you can get it from another uhual location, why would I go to a different location. Also I was already moved to a different location since the uhual location I originally wanted didn’t have the truck. Overall extremely disappointing experience.
GLORIA MGreat service, they even mounted the trailer on my hitch, checked everything worked, including the trailer lights and again unmounted the trailer when I returned.
JEFFREY SAngelia was INCREDIBLE!!!! She was so kind and courteous. She managed a last-minute truck change emergency with flying colors! The portion of my move from Texas was a surprisingly delightful experience.
CHARISSA OGreat customer service , great price for the large truck I needed .
MARLON BAt pick up the person at counter was so unhelpful. I had to go find the truck from the back. Wasn't told to inspect the truck with the link on the text. Returning the truck the guy checking in the truck was very helpful.
OCTAVIO SY'all is great
DEEDRICK HThere was a message showing on the vehicle stating there was a problem with the gas cap but customer service said this was safe to ignore and I didn’t have any problem with it. At the end of my rental I received a call from Crystal saying I would receive a severe penalty since I didn’t make it back on time. I contacted customer service and talked to Michael and he was so helpful and exhibited the cheerful efficiency I expect from U-Haul and was able to fix the penalty since it was still within the same workday. And then when I returned the truck Virgilio really made my day by being so caring and kind, while maintaining efficiency and professionalism. Overall a very positive experience except for the temporary upset with Crystal, who could use some coaching in her people skills. I would highly recommend U-Haul and this location.
DONALD SBy changing how to enter the company
RICKY BBest U-Haul company I’ve ever used at Ferguson. I will suggest to all my fam, and friends.
ROGER RThe problem i have is that they take the money off my card but don't let me know how many miles I used or anything else
CAROLYN CThere is lack of communication no customer support they expect you to go over your contract and understand everything that is on there. They can at lease help you go over it and let you know what to expect. I was supposed to check back in with the app, but when I told the guy do, I really need to download the app to my phone when he was registering me and it came in as a message and he said no that I did not need to download the app.
CESAR VHelpful fast thank you
SHEILA KExcellent customer service. So polite and helpful were both the clerk and attendant.
MICHAEL BThe entrance is on a one lane road, and someone bad parked a uhaul truck in the way of the entrance. Really had to maneuver to get in after I missed it the first time, caused a traffic jam too. The truck was empty too and no one was around it.
BENJAMIN HExelente todo súper recomendable
Ricardo VWE NEVER DID BUSINESS WITH FURGESON TEXAS. OUR ENTIRE MOVE WAS IN MINNESOTA FROM PELICAN RAPIDS TO MINNEAPOLIS MINNESOTA. THEY CHARGED US $1,150.99 FOR NEVER DOING BUSINESS WITH THEM. SCAM LOCATION. SCAM BUSINESS. I HAVE NEVER EVEN BEEN TO TEXAS.
ISABELLA HWaited for at least 12 minutes for attendant to come check in van. Woman at sesh was on her iPhone. When I asked if there was someone to check in the van, she asked if I had scanned the QR code. When I said “No, the sign says during business hours to wait for employee to check you in” she looked at me like I was crazy and shook her head as if she’s never read the sign that is at every UHAUL rental return stop ever…”. Younger gentleman who seemed like he was from in the back/shop (vs a counter person) then offered to come check the van in and was super polite and helpful. Altogether though, will never return to that location.
Robert BIt was a quick and easy return
Alvaro JNo need for improvement
ROBERT LSuch a great experience picking up the trailers at this location. Professional, polite, and accommodating.
CRAIG SDallas, TX Uhaul staff was great and looking forward to renting from them again. Highly recommend.
FREDRICK BThe lady inside was not inviting. Initially when I walked in she was in the phone. She ended her call and still did not acknowledge me. I went back in and she was very dry in her demeanor. I explained that I checked the truck back in via my app. She never said hello or answer when asked how she was doing. She only asked if it was anything wrong with the truck. I said no. She said did you put the gas back where it was. I explained no and I put that in the app. She asked again I said it’s all checked in and I’ve been charged for the gas as well. She put her hand out got the key and I have it to her and left. The men outside were helpful and courteous.
LAKEISHA RService friendly
DOROTHY YI made my reservation about two weeks ago. When I got there they said they didn’t have my reservation. I showed the the confirmation email and they looked puzzled. After about 30 minutes I was able to get my unit. The staff was all over the place. Trying to help two and three customers at a time. It was a free for all. Attention spans we’re all over the place. The guys at the counter seemed inexperienced and lacked focus. It was hard to get a straight answer about a direct question. The unit I was given is damaged. Hopefully no rain will enter through the hole. Not a good experience for me as a customer.
DUSTIN K | First Impressions