Customer Reviews for U-Haul at Ferguson Rd

Rating:

1.0

The employees was all over the place it took over 45 mins to rent the U-Haul. They switched uhauls then it only had less than 1/4 of gas. The inside of the truck was trash

Rating:

3.0

Get rid that guy, he is very is non professional on how treat people.

Rating:

1.0

We dropped this truck off WEEKS AGO!!! We will be filing a police report about this truck.

Rating:

5.0

Convenient and helpful

Rating:

3.0

I did not get a chance to meet anyone or see the facility, so an opinion can't be formulated over cleanliness and courtesy, as we turned in the vehicle after hours. I don't like being charged $22 for after hours services when no one was there to service it after hours. Therefore, I can't say that they under or over performed and I'm not %100 sure how clean the facility really is. I just refuse to give a bad review based on a fee, or a good review since it was after hours and we pretty much serviced ourselves.

Rating:

5.0

Nothing, Customer Service is Great

Rating:

1.0

First ànd last time renting a truck from U-Haul EVER! . Used a truck for 2 days but got charged for 3 days because I didn’t advice them that à day is 24 hours who knew right. Got a truck with 43miles left on tank, I returned truck with 60 miles left. They still wanted to charge me for gas because tank wasn’t at à quarter when I never received the truck with a quarter tank myself. The reason for renting a truck was to move my tool box to my new job, they wanted to charged me for not sweeping the box truck when I had gotten the truck unswept, returned truck as I received truck. À Tool box does not create a mess. They wanted me to do their jobs for them by taking pics of gas gauge and box and sweep. I was never informed I was the one needing to do that for them. After all this one of the employee parked right behind us 5 mins before taking off with my ride after dropping of truck ànd refused to move their car after kindly asking. Received an attitude from employee, I didn’t feel like my business was welcomed. One of the worst experiences I’ve ever had as a customer. Would never recommend to friends or family. I will warn them of the mistreatment they will receive. Was appalled by experience. With 4 employees working in a small location at the time they still couldn’t do their jobs right. Was also forgetting to mention that I had to hunt down the employee when ever I was trying to make the reservation. Place was empty,after finding him he didn’t mention a word ànd looked frustrated for having to do his job. If I could would put ZERO stars. Things to improve on? Everything

Rating:

5.0

Both of these locations are large and well setup. I have had very bad experiences with small unstaffed locations with limited parking. This has always been great.

Rating:

5.0

The staff on site 8/18/26 was excellent!!! Just wanted to give a shout out and hope this makes it to them.

Rating:

5.0

Nada todo esselente el personal excelente muchas gracias

Rating:

1.0

Yall again changed the drop off on me and I had to spend a lot on gas in total. I chose a location because it was close but yall made me pick another one farther away after I picked up the truck. Overall I am going to avoid doing business with uhaul in the future because they don’t honor the reservation. I will be telling my friends to avoid uhaul as well

Rating:

5.0

This is my go to Uhaul across the highway from my home great location and Staff

Rating:

5.0

Desk staff were extremely helpful, friendly and proficient. They made pick up and trip planning very easy and helpful. I would greatly recommend this location to everyone I know.

Rating:

5.0

Excellent service and friendly staff

Rating:

5.0

Price was expensive

Rating:

1.0

They are not helpful all they did was gossip and talk to each other. The bathroom been out for 5 months now

Rating:

5.0

Easy in and out.

Rating:

4.0

Wait time for service could be better

Rating:

2.0

We received a truck that had its gas light on upon pickup with 44 miles left to empty. The truck also had its check engine light on and the steering wheel looked as if you were turning left when trying to drive straight. Overall poorly kept truck and again no gas was left in it. I’m happy to provide photos if needed.

Rating:

1.0

I only drove 18 miles and refueled the truck with 2 gallons of gas, but I was still charged an additional $30. Could you please explain why this extra charge was added?

Rating:

5.0

Everyone at both locations were great

Rating:

2.0

More knowledgeable people

Rating:

5.0

The team here was INCREDIBLE!!! I recommend this U-Haul location enthusiastically!!!!

Rating:

5.0

Parking was difficult because they house a lot of rental vehicles but a rep found a spot for me to park while I used the truck. Don't kno how to fix the problem.

Rating:

3.0

no comments on drop off location but this review form only gives yes/no responses and won't let you leave a question unanswered.

Rating:

3.0

Saved us

Rating:

5.0

I appreciate your service whenever I need it. Thank you!

Rating:

1.0

Completely chaotic experience picking up our truck. Only one person in the office seemed to know what she was doing. Other employees were more interested in what they were going to have for lunch. I arrived with no paperwork to show the drop off company. Go to a different location if at all possible.

Rating:

4.0

When I first arrived I was greeted with “check out your truck on the app” then the employee ran out the door. Well I was picking up a motorcycle trailer to assist a friend who was stranded. So I waited for them to return. But I lost my place in line due to the confusion. But I rose above and was still polite to the employees. I smiled and told them all to have a blessed day. BUT if you would let them know that if an individual is picking up a trailer and NOT a truck to find that info out before spouting something to customers before running away it would go a LONG way! Thank you.

Rating:

5.0

Excellent

Rating:

5.0

This was my first time renting a U-HAUL and the employees made it so easy for me. They were very helpful and explained everything in detail. I would definitely recommend this location in the future, and Thank you to the young lady who helped me out!

Rating:

1.0

Employee that attended me (She) on the phone was being rude and made me stay on hold when I was the first customer in line. I had to hang up and call a different number and guy was so nice and went out his way to explain every single detail on how everything was set up and works. His name was FarHan very nice guy.

Rating:

5.0

Open just a little bit early for the ones walking up to the counter

Rating:

5.0

We rented 2 trucks here and had an issue once we got to our moving location. Someone had stolen a section of the muffler off (catalytic converter)the truck. While I took issue with the service person that came out (he spoke no English and I had to talk to his supervisor on the phone to advise the issue and then the tech left without telling me what the issue was or next steps). Angeliq at the Ferguson location helped me each time I had an issue with roadside services. At one point roadside services sent us to another uhaul site on Iriving st. To swap uhauls and the representative there was clueless on how to do the computer transaction so I called Angeliq at the Ferguson road location again. She was able to guide the store attendant and myself on next steps and she made a very long hard day bearable. Her customer was top notch and so was her coworker at the same location. She treated me with respect and was very empathetic to our situation when uhauls truck and the roadside services company failed.

Rating:

3.0

Restroom was out of order. A dolley we preordered was not available at this location but agent located a small dolley that could be swapped. Service was excellent.

Rating:

3.0

Rude customer service would not allow me to speak and belittled me

Rating:

5.0

The Best Location in Dallas!!!!!!!!!

Rating:

5.0

Nothing

Rating:

2.0

Disappointed I was charged a gas surcharge after having just put gas in the truck before I returned it.

Rating:

5.0

Nice customer service

Rating:

5.0

She does va great job

Rating:

5.0

good job Good customer service

Rating:

5.0

Great group of people working at this location.

Rating:

4.0

Back no clean

Rating:

3.0

Motorcycle trailer was not connected properly . Chains were not crossed and hitch was not on correctly. Trailer came off at 50 mph on highway . Luckily I was able to pull over and connect it properly without an accident ..but the trailer was jumping side to side terribly . I saw the chains were not crossed and corrected that when I picked the trailer up , thankfully no one was injured and no property damage was done other than the trailer lights pig tail . U Haul has always been good in years past , but now I question the training . Do better U Haul

Rating:

1.0

The gas hand didn’t not work on the truck. So we brought it back and informed them. One employee was trying to charge us for the gas. When we didn’t know how much to replace. While the other employee said that the truck we used gas hand didn’t work when a previous customer told him.

Rating:

5.0

The two people who assisted me were very kind and generous; the customer service was excellent. Thank you very much for your service—everything was excellent.! C

Rating:

5.0

Great staff - quick in/out.

Rating:

1.0

The service was SLOW and I had asked an agent to give me 2 days she gave me one. So I’m very disappointed in the customer service.

Rating:

5.0

Very handy, off I-30

Rating:

3.0

Ac didn't work sun visor was. Broken

Rating:

4.0

I found the entire service excellent, very fast and easy; the guys were very professional.

Rating:

5.0

I've been using this location since the 70s. They are always friendly. A great location.

Rating:

5.0

Actually nothing everything was good!

Rating:

5.0

It was a respectfully opportunity to work with you all..Thank you God bless..

Rating:

5.0

Extremely helpful and fixed an issue on the u-haul end. And got me on the way.

Rating:

1.0

Floor board leaked and ruined 1000 dollars od stuff online checkour did not account for this and now charged 800 dollars for ruined item have to call to get money back

Rating:

5.0

well, the trailer wasn't long enough for my truck that i was carrying and i had to haul that sucker 400 miles but we made it work thankfully..but it was my second time dealing with them and they are always polite and professional especially aungelique..thank you u-haul

Rating:

5.0

👍👍👍

Rating:

4.0

Great customer service. I was upgraded to a bigger truck at no additional expense due to my reserved truck sitting empty on fuel.

Rating:

5.0

The store manager was very friendly, knowledgeable and helpful. Staff was also helpful and attentive.

Rating:

3.0

The trailer options I had were not great. Two of the three were had pretty rusted components and latches. Luckily I got there early and Aungilique was so helpful by phone and in person. The gentlemen that set up the trailer forgot to put the blankets in I rented and not sure if he was having a bad day but certainly acted put out to be there. She had asked him to put them in and his attitude and response was not professional. He did not offer any advice on how to remove the trailer or if I had any questions.