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Harry RCustomer Reviews for U-Haul at Florida Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was great!!! Accidently went to the wrong location, they took care of transferring the appointment without any issues.
michael cThe GM was rude, I was told at check in if I wanted to pay cash for milage then only declare 15 miles. When I returned the truck the GM started making seem like I caused a huge problem. When him and guy who checks in trucks started having a long discussion about it , I asked what was going on. The GM with a rude tone of voice said it was none of my concern and I said yes it is. It went back in forth that he was being rude, then brings up the race card (what a black person can't go to college). I never said anything about him being black or uneducated at this point, only that I was not stupid and I was college educated. Then twice for no reason leaned in towards me and said what you going to do about it and I told I didn't care about him I only wanted to pay my bill and leave because was dragging it out on purpose, like I committed a sin. The girl that checked me in explained to GM that my credit card could be charged the original $263.30 difference in mileage could be paid in cash. The GM wanted to put the whole charge on my credit card, funny that the check in clerk was smarter and polite compared to the GM. contract # 85254933 date of return 9/29/2026 at 10:30am located at 7726 S. Orange Blossom Trail Orlando, FL 32809
troy tMuy buena atención y las recomendaciones de uso fueron muy bien detalladas . Atienden de manera cordial y en tu idioma . Recomendado.
Carlos AThe door of the back doesn’t smoth
CLEMENT BMichelle helped with rental and Pebbles helped with questions upon return. Both have great customer service skills and pleasant. So many others don’t. Keep them
Andrew BThey do a good job.
Harold CEvery employee I dealt with was so great especially the girl that I rented the trailer from but everybody seemed like they really liked their jobs...so rare!
thomas mThe staff was great
SYLVIA RExcellent experience, all the time, when i need a truck i rent there.
Roberto II. Love. That place
LUC JDriver side door was hard to close…
Herman DEmployees is very happy with the customer
wilson HEl camión tenía malo el marcador de combustible y aunque le puse gasolina en el local me dijeron que estaba vacío
Jose OWe did an after hours drop off so we did not deal with any personnel.
Megan OAbout five minutes after I left the parking lot I received a text message asking me to upload pictures of the vehicle and it's condition BEFORE leaving the parking lot. This was probably fifteen minutes after I left the office, because I always walk a rental before and verify it's condition, milage, and fuel level. The timing of your system to send that message more than a minute or two of your staff processing the rental is a huge failure. No reasonable person is going to sit around in a parking lot for fifteen minutes after their transaction has concluded.
KENNETH DStaff extremely pleasant all around. From the guy who checked me out to the men on the ground. Exceptional customer service. Check in and out was very easy and fast. Thank you
Irene WIt was easy using the app. I didn't have to wait to return the keys. I could just use the app and leave the truck there.
Jared GGentlemen who assisted with the drop off was helpful & attentive. Was working on his own and was able to handle the big group of trucks that had all pulled in at same time. Got all our trucks checked in & us out of the extreme heat quickly.
Alejandro PThe Manager and staff at this location go above and beyond. I have never had a bad experience at this location. My only recommendation would be to place cones in front of the trailer hitches or maybe paint them bright so that they are seen well by your patrons.
ASTRID RThere was only one person managing a line of people. The manager that was on site couldn't be bothered with any of it. The rubber lining of the front windshield flapped in the wind and the tire pressure icon was on in my truck. They also don't ever have a working AC so the lobby was hotter than hell (the temp outside was 90 at 9 in the morning).
Nick HVery great service and easy to reserve. Very clean van that worked perfectly.
Matthew JParking for customers very limited.
Robert BThe truck was empty on fuel
GEORGE FFriendly, helpful staff.
Johnny NPersona que sepan español
Manuel HLocation was overcrowded and very small. Was rushed through the process and tried to advise of an issue with my windshield wipers falling off while driving. I was told that it happens all the time, and they just replace them. No apologies or anything for my life being in jeapordy. My concerns were completely disregarded. They really don't care!
DAVID CB
Jose dla app es muy lenta para hacer el proceso de check in tardamos casi una hora en salir del lugar porque no acepta las fotos q se toman del vehiculo ni la informacion sobre la ausencia de la carretilla, el vehiculo se encontraba deteriorado con signos de choques en el frente, el equipo de carga solicitado no estaba dentro del vehiculo y al interior habia una fila demasiado larga y lenta para reclamarla la carretilla, por ese motivo no la reclamamos
Geronimo CThanks
Wilman Vguys were great, I always go to that location. a recommendation to add more staff, too many people in line waited for too long, one person taking incoming calls and handlining walk ins
YOUSEF IThe staff was very friendly. I cannot complain anything this time...
Tamas Spoor service. Big waiting line; Employee said my international Driver License was not acceptable, despite the fact that I rented in this same location many times before.
Paulo Sthe truck smelled like farm animals. Wasn't the cleanest to be honest.
Jeremy MThanks
Hermenegildo CThis location chronically overcharges us. Very difficult to have a corporate account with this location. I have to inspect every invoice as they always try to (in our view, purposely) overcharge us. This location should be investigated.
Joey BI gave the paper saying that fuel is 3/8. Truck meter only reads up to fourth places. Tank was little above 1/4th. I filled up the gas to little more than 1/4th, same level I received. However, I was charged for fuel.
Adnan IWindshield wiper fluid was out, other than that it was good.
Milka LI keep renting here and they are the best in the city and always very helpful. Dr.
LINO MVery good
YOSSEL RThank you for. Service
LUC JEverything was perfect
SYLVIA RThey were very helpful
Allyson L | Overall ExperienceThank you! It was a great storage experience. I will do it again when needed.
daphanie r | Overall Experienceteam was super helpful
ROBERT F | Overall ExperienceGood Service
Kristine H | Overall Experience