I went there to drop the 6x12’ trailer off, a lady came out and told me to put it in row DD. So I got back in my truck to put it there but apparently I wasn’t quick enough to suit the guy who was working there so he told me to stop and he proceeded to unhitch the coupler then and there, but I had put a bolt in the coupler so nobody could unhitch it. I went to remove the bolt but I left my pliers at home and asked him if he had a pair I could use and he looked at me like we don’t carry any. I told him I would do it and went to follow him in and he turned around and said stay there, just stay there. I said to the woman who worked there someone has an attitude. So he came back out with the pliers and I said I can do it, he said I got it , I want to go home today! I tow a 40’ fifth wheel camper regularly and I don’t need someone showing me how to back a 12’ trailer into a spot! Because I’m not fast enough for his liking, If I was there picking that trailer up to use I would have said screw you and your attitude and walked out! There’s enough bullshit going around without people with attitudes adding to it! There are other trailer rentals out there!!! Thomas Knill
THOMAS KCustomer Reviews for U-Haul at Hwy 27 & NW Pine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would be nice if the trucks had a working radio in it. Driving 13 hours without any noise is kinda hard.
SHERRI DIt was a very nice experience, it was easy to use and easy to load, but getting money back is a pain. Even if you return it early (we returned it 2 hours early and didn't use a dolly) we only got $4 back. Granted we used 3 extra miles ($3) but still, we should have gotten a bit more back then what we did. But apparently that's normal with uhal. The return check in was very easy and the guy was super nice. I would go back but I definitely think they should let us get more money back.
CHRISTOPHER Othe truck needed repairs. it had only 25000 miles on the exhaust was extremely loud. the steering was all over the road.the doors. had so much wind noise i couldn’t hold a conversation while driving
Ben DCustomer Service was over the top Gainesville and Ocala to help me get a flatbed trailer to pick up my Slingshot great people. I will go to both of these locations again in the future.
ALVIN BGreat ladies!
JAMES GI have used this location several times and never had any complaints. The agents that checked me in and out were quick, friendly, and thorough.
ROBERT WThe brakes on our rental truck required too much pedal movement before you felt much affect. Even when pushed as far as possible it still felt like the truck wasn’t going to stop
Dennis MGreat experience.
Rhonda RExcellent customer service . Quick and easy process . Will definitely be using services in the future. Thank you 😊
KAITLYNN GStaff is always helpful, efficient, and knowledgeable. Check in and out is easy and quick. This is the first time I have ever had an issue with equipment. Probably the previous customer had spilled gasoline in the enclosed 5 x 8 trailer. We had to do some disinfecting/deorderizing/cleaning to haul furniture in it. But everything else about it was good. Pulled nice and smooth and straight.
EDSEL SManager - Tiffany and team are ALWAYS professional and go above and beyond to make the experience quick and make sure I am always completely satisfied!
JEFFREY PThe only problem is that I was told it would be $1.00 a mile and they charged me $1.19 a mile. I was very upset about that.
AUSTIN CNo comment
NYOMA WCompensate customer if they bring back equipment early
Akeem BI was overcharged for milage which is my own fault. I did not check and verify the mileage reading in the truck before leaving and therefor was overcharged $47.00. This was a major disappointment to me because I have used U-Haul many times and this is the first unpleasant experience I have ever had. The distance I drove was 85 miles one way - and I estimated 175 miles but was charged for 214. I know this because I have driven the same trip at least 20 times in the past year. So- validate the contract before you leave.
JOHN MStaff was excellent!
Omar FEverything went very smoothly. We even asked for a larger trailer when we arrived for pick up and we were accommodated with pleasure.
ROBERT BSome confusion on the drop off date. I wanted a specific date, but this location said I could only have the unit for 5 days. I had to make several calls to correct this with Customer Service. They said the rental office should have taken care of this when I picked up the unit.
LEIGH SNo helpful
YADIEL GNeed more employees with better attitude
MASON PI have been using this location for over 10 years. The present staff are so incredibly unprofessional incredibly rude. They appear to be lazy and absolutely nasty. My helpers that came with me to pick up equipment all agreed whoever is the owner of the U-Haul Location needs to revamp their staff. I certainly will never come back as long as these present employees are there.
alida dTruck was in horrible condition. Out of alignment, both front tires out of balance. Ramp in the back had a broken weld which made it almost impossible to pull out and put back in.
LUCINDA WNothing at the moment everything was great.
STEPHANIE AAmazing customer service, smooth and hassle free process.
SHELDON CThis feedback is from the perspective of a walk-in customer. When we arrived, there were no trucks available for walk-in rentals, so we went to another location. There, the only option was a 20-foot truck—nothing smaller. From the conversation, it seemed smaller trucks were available but not offered to walk-in customers, which was disappointing. The pricing felt a bit high. Regarding customer service, the only truly friendly and helpful interaction we had was with the team member outside who inspected the truck upon return—excellent service from them. Unfortunately, the manager we spoke with had a very monotone demeanor and did not come across as welcoming or friendly.
RONALD RThe staff are amazing and always accommodating
BRENDA HRental went well. Truck ran well and was clean
Jacqueline AFast friendly and easy
James L3 out of the 4 employees that I had the displeasure to interact with were extremely rude and unprofessional both in person and on the phone. I will go out of my way to avoid this location from now on.
STEVI GThe trailer had at least one bad tire and hopped up and down a lot giving me a uncomfortable and nerve racking towing experience.
WILLIAM HThe manager has the best customer service while I was in there she had a difficult person coming in, and she was kind courteous. The staff is great.
BETTY SNothing
Randy BI got the mini cargo van. It was easy to drive and maneuver. The staff were super friendly, professional and helpful.
MELISSA JI was charged a whole day extra for being 3 hours late returning the equipment including insurance. The lady I dealt with at the 4110 N Pine Ave locale was just rude. I have used Uhaul for years, will try alternative methods
WEDYN RThe truck was outdated rather than that everything was good.
LEONORA RThe customer service at this location was very pleasant and efficient. The truck was clean and ready to go. Will definitely recommend this place.
Charles SAbsolutely awesome and customer agents very efficient , friendly and professional !! Thank you 😊
THERESA BThe personnel were polite but the 40.00 dollar's Xtra for the extra milage is fare it's not our fault that no one in Madison County FL didn't have a truck I reserved the truck in Madison County a week before we went to get it and they said they didn't have one and 2 days before my pickup I got a email telling me I had to go to Live Oak because no one had one
CRYSTAL GTiffany was quick and efficient and courteous and pleasant and an asset to the company. Thank you Tiffany.
MICHAEL LEmployees were very polite, friendly and helpful. I got what was promised and in a timely manner. Thanks!
GUY MI was on th phone working when my husband dropped off, and asking him is like asking a wall. LOL I'm sure it was fine cus he didn't complain.
DAWN LIt seemed a bit beat up and the radio didn’t work. I typically have a really good experience here so it was a bit disappointing. Everybody was really nice though.
HEATHER BThe counter people were not what I would call "nice". The gentleman that did the ubhitching, etc was very nice.
Gail KNothing
JOHNNA MI was NEVER offered any kind of insurance in case I got stuck in sand mud snow. The young man behind the counter only offered me two insurance packages and never explained either one. He just said “you have a choice of either of these packages or none what do you want?” I chose the more expensive one because I thought that it would help if I got stuck somewhere and need to be towed out. I’m wrong. I don’t know what the insurance covered. All I know is it cost me $56 and something. I did get stuck in the sand And I did have to call a tow truck and now I have a $450 tow bill when I was leaving U-Haul there was a very kind young woman who was wearing a yellow raincoat and trying to get things closed down. I she asked me how things went. I told her about the experience with the tow truck. She handed me a receipt from my bill and said here this is all you owe. It was 130 or 150 something and I told her I said she would’ve been nice to know that U-Haul offered to insurance in case you get stuck in mud snow sand, she says we do! I said you do? I knew nothing about it. I was only shown two packages that happened to be plastered to the front desk. There was nothing she could say.
DEBORAH Rprofessional and kind attention
MANUEL MWonderful customer service. Smooth and easy to rent from.
JOSHUA Sgreat location
ERIC HKnowledgeable and helpful all around
Phillip JAssociates were friendly and efficient. I see nothing that could be improved upon with regards to my personal experience here
PHILIP HJust over U-Haul all together. I am going back to Penske for my truck rental needs. Never had an issue with Penske. The reason I did not use them this time is because they closed the location near my home. Some employees were helpful, others not. The day laborer was the best.
DIANNE SI recently rented a motorcycle trailer. The lady who rented it to me asked me the pickup and drop off times and explained the rates for the different times. The young man who was there when I returned it was extremely courteous and couldn't have done his job any better. I couldn't be more satisfied.
WILLIAM MThey cleaned and mopped the trailer and even hooked it up for me! Great place!
MICHAEL BEverything was good, except they did not explain the returning process. He just said park it and put key in box. We had already locked it up when I seen I needed the odometer reading and pics of it
Sharra RThe best Uhaul shop in the country. When I am in Ocala, I only use this location Walt
WALTER FTo pick up location was an hour and a half away from my house and then I had to bring it back an hour and a half and the place where I rented it harassed me to bring it back when I was not finished overall very poor communication when rescheduling it they rescheduled it for a in town instead of a one-way trip which messed me up
GREGORY R