Customer Reviews for U-Haul at Hwy 27 & NW Pine

Rating:

3.0

After hoirs dropoff

Rating:

4.0

Lower the cost of insurance.

Rating:

1.0

I returned the truck a day early. Used the app to pay remaining total...the following week... noticed they were trying to run my card without permission...everyday. not ok...I paid now they trying to steal from me

Rating:

1.0

They charge me extra stuff without my concent

Rating:

5.0

Nice

Rating:

1.0

Millage gauges are fucked and need to be looked at because I went ten miles down the road and it counted for 38

Rating:

5.0

Friendly and fast service

Rating:

5.0

The Ocala staff really have their act together!!! Kind, efficient and helpful. This is the second time I have used the the Pine Ave, hwy 441 location. Strong work each time.

Rating:

5.0

You forced me to drive 1 hour to this new location because equipment was not available at a closer location.. We gave you msnsy dsys notice, too.

Rating:

5.0

All was great.

Rating:

4.0

Good

Rating:

5.0

The staff was very helpful!

Rating:

5.0

This location and the people who work there are always awesome, helpful, and top-notch

Rating:

5.0

Perfect

Rating:

1.0

The front lady attendant worker, she was very rude unprofessional, and ghetto!!

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

Everything was grate thanks

Rating:

5.0

Nothing the whole transaction was great.

Rating:

5.0

The only U-Haul dealership I consider dealing with. I’m 70 years young and I have dealt with many U-Haul establishments and none come close to Tiffany and her crew.

Rating:

5.0

N/A

Rating:

4.0

Very good staff in Ocala. The trailer was not watertight and my belongings got a little wet and the boxes on the floor were wet

Rating:

5.0

Best location ever. I have been renting from them for about 5 years.

Rating:

3.0

Staff wasnt very friendly, and basically said here is key your truck is outside... no information on anything driving related or that the headlights were bad... couldn't drive the truck at night because the headlights were so dim you couldn't see

Rating:

5.0

This location does a great job!!

Rating:

5.0

This location is my go to U-Haul dealership

Rating:

1.0

I went there to drop the 6x12’ trailer off, a lady came out and told me to put it in row DD. So I got back in my truck to put it there but apparently I wasn’t quick enough to suit the guy who was working there so he told me to stop and he proceeded to unhitch the coupler then and there, but I had put a bolt in the coupler so nobody could unhitch it. I went to remove the bolt but I left my pliers at home and asked him if he had a pair I could use and he looked at me like we don’t carry any. I told him I would do it and went to follow him in and he turned around and said stay there, just stay there. I said to the woman who worked there someone has an attitude. So he came back out with the pliers and I said I can do it, he said I got it , I want to go home today! I tow a 40’ fifth wheel camper regularly and I don’t need someone showing me how to back a 12’ trailer into a spot! Because I’m not fast enough for his liking, If I was there picking that trailer up to use I would have said screw you and your attitude and walked out! There’s enough bullshit going around without people with attitudes adding to it! There are other trailer rentals out there!!! Thomas Knill

Rating:

5.0

Would be nice if the trucks had a working radio in it. Driving 13 hours without any noise is kinda hard.

Rating:

4.0

It was a very nice experience, it was easy to use and easy to load, but getting money back is a pain. Even if you return it early (we returned it 2 hours early and didn't use a dolly) we only got $4 back. Granted we used 3 extra miles ($3) but still, we should have gotten a bit more back then what we did. But apparently that's normal with uhal. The return check in was very easy and the guy was super nice. I would go back but I definitely think they should let us get more money back.

Rating:

3.0

the truck needed repairs. it had only 25000 miles on the exhaust was extremely loud. the steering was all over the road.the doors. had so much wind noise i couldn’t hold a conversation while driving

Rating:

5.0

Customer Service was over the top Gainesville and Ocala to help me get a flatbed trailer to pick up my Slingshot great people. I will go to both of these locations again in the future.

Rating:

5.0

Great ladies!

Rating:

5.0

I have used this location several times and never had any complaints. The agents that checked me in and out were quick, friendly, and thorough.

Rating:

5.0

The brakes on our rental truck required too much pedal movement before you felt much affect. Even when pushed as far as possible it still felt like the truck wasn’t going to stop

Rating:

5.0

Great experience.

Rating:

5.0

Excellent and professional customer service at this location 1011 North Pine Avenue Ocala, FL 34475 United States

Rating:

5.0

Customer service was excellent at this U-Haul location.

Rating:

5.0

Excellent customer service . Quick and easy process . Will definitely be using services in the future. Thank you 😊

Rating:

5.0

Staff is always helpful, efficient, and knowledgeable. Check in and out is easy and quick. This is the first time I have ever had an issue with equipment. Probably the previous customer had spilled gasoline in the enclosed 5 x 8 trailer. We had to do some disinfecting/deorderizing/cleaning to haul furniture in it. But everything else about it was good. Pulled nice and smooth and straight.

Rating:

5.0

Manager - Tiffany and team are ALWAYS professional and go above and beyond to make the experience quick and make sure I am always completely satisfied!

Rating:

5.0

The only problem is that I was told it would be $1.00 a mile and they charged me $1.19 a mile. I was very upset about that.

Rating:

5.0

No comment

Rating:

4.0

Compensate customer if they bring back equipment early

Rating:

5.0

I was overcharged for milage which is my own fault. I did not check and verify the mileage reading in the truck before leaving and therefor was overcharged $47.00. This was a major disappointment to me because I have used U-Haul many times and this is the first unpleasant experience I have ever had. The distance I drove was 85 miles one way - and I estimated 175 miles but was charged for 214. I know this because I have driven the same trip at least 20 times in the past year. So- validate the contract before you leave.

Rating:

5.0

Staff was excellent!

Rating:

5.0

Everything went very smoothly. We even asked for a larger trailer when we arrived for pick up and we were accommodated with pleasure.

Rating:

4.0

Some confusion on the drop off date. I wanted a specific date, but this location said I could only have the unit for 5 days. I had to make several calls to correct this with Customer Service. They said the rental office should have taken care of this when I picked up the unit.

Rating:

1.0

No helpful

Rating:

3.0

Need more employees with better attitude

Rating:

1.0

I have been using this location for over 10 years. The present staff are so incredibly unprofessional incredibly rude. They appear to be lazy and absolutely nasty. My helpers that came with me to pick up equipment all agreed whoever is the owner of the U-Haul Location needs to revamp their staff. I certainly will never come back as long as these present employees are there.

Rating:

3.0

Truck was in horrible condition. Out of alignment, both front tires out of balance. Ramp in the back had a broken weld which made it almost impossible to pull out and put back in.

Rating:

5.0

Nothing at the moment everything was great.

Rating:

5.0

Amazing customer service, smooth and hassle free process.

Rating:

3.0

This feedback is from the perspective of a walk-in customer. When we arrived, there were no trucks available for walk-in rentals, so we went to another location. There, the only option was a 20-foot truck—nothing smaller. From the conversation, it seemed smaller trucks were available but not offered to walk-in customers, which was disappointing. The pricing felt a bit high. Regarding customer service, the only truly friendly and helpful interaction we had was with the team member outside who inspected the truck upon return—excellent service from them. Unfortunately, the manager we spoke with had a very monotone demeanor and did not come across as welcoming or friendly.