Customer Reviews for U-Haul at Northern Pkwy

Rating:

5.0

I've purchase from this location in the past and it was different this time truck cleaner, service swifter I ask the person who serviced me their name. She said, LA whom was doing multiple jobs while servicing me. What I like the most she made time for me. Thank you LA and your Team

Rating:

5.0

The Gm was very professional and friendly during the process and the return monday was quick and easy.

Rating:

5.0

I have had the pleasure of meeting a team of women on the customer service team, these ladies took care of me100 % beyond the normal standard.My favorite one is definitely Northern Parkway.The Manager there is outstanding no exaggerating.She helped me when she wasn't in the office and she wasn't feeling well.Thank you lady's y'all know who y'all are.i truly love yall

Rating:

5.0

Nothing

Rating:

2.0

Service the trucks and be sure they are in good condition before renting to a customer

Rating:

4.0

Be more careful and polite when taking to customers

Rating:

2.0

Make sure you are accurately recording in and out mileage and gas. Customer service is always a good look. Remain a decent attitude towards staff.

Rating:

5.0

The experience was totally positive. The van was ready and clean. The staff assisted me with the registration, and I returned the vehicle as noted. I appreciate the positive attitude and friendliness of the staff.

Rating:

4.0

Just make sure not to over book your trucks. I booked a 15 ft truck from the Woodlawn site for them to tell me after I received a text that they had no truck after I had already put a down payment. Then I told the operator to give me th 10 ft but do it at the Northern parkway location and they were very helpful. I was very angry about the initial situation

Rating:

5.0

They were so nice and helpful!

Rating:

4.0

more workers

Rating:

5.0

Customer service was much appreciated…

Rating:

5.0

Always have great service even a few laughs location is convenient my favorite truck rental place

Rating:

5.0

Amazing service. Thank you

Rating:

5.0

Ms Maria was so helpful and sweet

Rating:

5.0

It was a good experience, thank y’all

Rating:

5.0

Both ladies were very pleasant and helpful

Rating:

3.0

I feel like I was scammed out of $100.

Rating:

5.0

Always, everytime it’s a great experience. Pleasant staff and trucks actually have gas and ready for customers

Rating:

5.0

Staff friendly and knowledgeable. Equipment clean and operated well.

Rating:

5.0

Maria is great and always has our paperwork done and gets us out quickly. She is efficient and wonderful to deal with. I do wish she had more help, seems likes the trucks mount up in front and no one to check them in and still process the customers that walk in

Rating:

5.0

Friendly people nice to work with

Rating:

5.0

Thank you for your assistance

Rating:

5.0

They where a great help solving my problem and arranging for me to get my truck

Rating:

5.0

N/A

Rating:

5.0

First I would like to say this was the cleanest UHaul facility I have ever entered. Maria D. Is a gem and I hope she gets a bonus. She went over and beyond for all of her customers. I was the 3rd in line... Because off Maria, I give uhaul 10 out of 10

Rating:

1.0

No gas and unprofessional at Northern Pkwy

Rating:

5.0

Great knowledgeable staff

Rating:

1.0

Get your Gm to put correct info for customers and stop ripping people off

Rating:

4.0

My name is Mr. Christmas. I have had to use the U-haul company for the last few weeks in the Baltimore area. First I was using the location on Falls Road in Hampden part of Baltimore. I was renting a van for 3 days and wanted to extend the rental agreement for a few more days and was denied. I was told someone would be waiting on this van when I bring it back. So I only had one day left so I called around and found a van available at the W. Northern Parkway location. So I went to that location at 11 the morning I was supposed to rent the van. The first associate was helpful but lacking great customer skills in interpreting the different policies that I was asking about she gave me information but it was pretty much disjointed and kind of over the place which made it hard for me to follow as a consumer I do not work for the company and do not know all the rules and regulations of the different policies you have and there was a discrepancy in the pricing because I understand that there was a pricing change made but when I made the order over the phone through U-Haul I was quoted a different price. At this point her manager was sitting beside us as we were discussing me running the van she told the associate she would take care of me after she finished her customer her name I believe was Allison and she was very very helpful very knowledgeable about the different things that the company offered which rate will be best for me she asked me what I was playing on doing with the van so she could get a better understanding and a better outlook on how to for me to rent the van so be better economically for me to do so and she recommended something that worked for me as well as my budget and I like to thank her and her staff for being patient even when I bought the van back a day early she explained to me the different rules and regulations and I understood and she went out inspected the van no damage done to the van and she appreciated me bringing it back and she helped me to understand how they hold some money at first then they release it then it's up to my banking institution to replenish the funds back in the day hell through U-Haul and she gave me my new itemized bill which explains a lot of things and she pointed out the things to look for on the bill next time to make sure that I always have my bill correct before I leave the premises I really appreciate her customer service if you had more employees like her you would do a lot better in business

Rating:

5.0

I was trying to clean the cabin and the attendant was like, "Don't worry! I'm here for that!" I cleaned anyways, but it was kind of him to offer.

Rating:

5.0

Keep the wonderful staff you have working there! I will be recommending your location to my friends.

Rating:

5.0

This is one of the best experiences I have had with U-Haul.

Rating:

5.0

The equipment was well kept it’s just that the back of the truck had an awful odor upon me storing my belongings is when I noticed it

Rating:

5.0

Stay open

Rating:

5.0

Everything was good based from my experience.

Rating:

5.0

Maria is great and always on top of things. The trucks are for the most part clean and ready to go when we arrive.

Rating:

5.0

Everything was great and they help me with no problems excellent job

Rating:

1.0

It would have been nice if it was originally where it was suppose to be picked up at. I had a really tight window the morning I was suppose to pick it up and it was a so stressful having to call and be redirected to another place during rush hour. I feel like it was really messy and it was frustrating having to make a bunch of phone calls to figure out where I'm suppose to pick it up.

Rating:

3.0

Was over charged for extra day return time was fabricated completely

Rating:

5.0

This location was very helpful

Rating:

5.0

Good people and excellent service.

Rating:

2.0

I had an uncomfortable experience with one of the male employees. He repeatedly asked me if I was married or had a boyfriend, even after I ignored him. Unfortunately, he continued making personal comments when I returned the vehicle. Professionalism is important, and I hope management addresses this to ensure a more comfortable experience for customers

Rating:

2.0

Ensure that the vehicle has gas before pick up it is an unconvince to have to stop for gas when trying to move thank you!

Rating:

5.0

Nice service. Truck ran good. Thanks

Rating:

4.0

Maria is great and gets me out in a fast and efficient way. Can't say the same for other staff members there

Rating:

5.0

Friendly staff and very professional.

Rating:

5.0

The staff were so welcoming and supportive. I’d recommend renting for this location every single time.

Rating:

5.0

Nothing outstanding encounter which was timely, efficient, cost effective and enjoyable.

Rating:

2.0

The customer service representative never came out to the rental truck to check me out. She just sat in her chair. The sign states: remain in your equipment and wait for a customer service representative to check your equipment.

Rating:

4.0

The truck we were given had a tire issue, it kept going flat, but to UHaul's credit Maria and Allison handled my problem to my satisfaction and switched out the truck, even though it was time consuming

Rating:

4.0

I am very appreciative to Alison Smith for resolving an issue urgently.

Rating:

5.0

I was very satisfied.

Rating:

4.0

However, rep at site was very stand offish, never gave their name when asked and appeared to deal in a ho hum manner. Customer service poor!

Rating:

2.0

nice location. but window of UHAUL had a bullet hole in front window. the truck I got sounded like transmission problems.

Rating:

3.0

The map location for the truck was wrong when I went to pick up. It made it very difficult for me to find the truck. Also the specific truck needs maintenance. There is a whirling scraping sound that happens while driving and becomes faster when the truck goes faster. The check engine light comes on and off and it stopped 4 times while I was idle at various traffic lights.

Rating:

5.0

This is the ONLY location I will EVER use when I am in Maryland. Even their older equipment is well maintained. Don’t be tricked into using other locations on Reisterstown Road, also close to a McDonald’s. The extra few miles to get to this location is worth your peace of mind for better a better experience.

Rating:

4.0

The check engine light was on which made me a little anxious driving it

Rating:

4.0

The staff persons was very friendly and helpful

Rating:

3.0

The Manager had a very bad attitude and she was not friendly at all.