I received a confirmation email saying my truck was â€œreserved guaranteedâ€ for Saturday at 6:30 pm. I got there and the location was closed and locked. I talked to a rep on the phone who said the location closes at 5. I had to reschedule and change all my plans since my â€œguaranteedâ€ reservation wasn't available. Terrible experience.James G.
Trailer Rental & Towing in Baltimore, MD at U-Haul at Northern Pkwy
Baltimore, MD 21215
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
One-Way and In-Town Local Rentals in Baltimore, MD 21215
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The issue is not with the location but with the reservation system! We were told one place for pickup and had to go to another. That process took 1.45 hour with moving guys waiting and costing us money! The guy at the place we actually picked it up said â€œThis happens all the time.â€ Ridiculous!WILLIAM P.
The price with the miles already added are ridiculous, but I Guess since I may get reimbursement for any unused miles it's OK I guess.SABRINA V.
I was very disappointed and aggravated by the pickup. The customer representative was not attentive, having another conversation on his phone and barely would respond to me. He eventually gave me the keys but failed to tell me where the truck was so I had to spend additional time looking for it until I eventually found it. Drop off was smooth.CHIENA L.
Have more than one person on staff... Make it easier to have the rental period be for additional hours/days if that is known at the outset of the order...STEPHEN C.
Although he was efficient, the employee who checked me out was extremely rude.KURSTEN P.
The store was under staffed and caused the agent to be overwhelmed and unable to deliver a personalized customer experience. He maintained professionalism but was clearly overwhelmed because of lack of staff.Toinetta J.
Manager hates his job, and micromanages staff. Has personal conversations on earbuds while running your reservation Has a real â€œeye rollâ€ attitude, and doesn't wear a mask when there is still a mandate in the cityLouis A.
I left an item in the truck but it's replaceable.Lashawn E.
I reserved a 20 foot moving truck to be picked up at 11 AM. When I arrived at the location, the door was locked and there was no one inside. I was told that the Manager had left the office to go to the bank. One of the employees that parks and cleaned the trucks assisted me with checking out my reserved truck. He had a little training, but was not able to answer all of my questions although the tried his best to assist. I also wanted to rent moving blankets and was told that they only had blankets for purchase, not renting. The truck I received clearly had not been swept, as there were coins left on the floor. The drop off was timely. I was in and out in no time.LEE E.
Simply, pick up the darn phone when called and don't transfer a customer to the 1800 number unnecessarily. Have adequate staff on hand to assist customers when picking up and dropping off equipment and not just have the manager.do everything. You are understaffed which needs rectifying.. You have lost a customer, permanently.Steven P.
general manager was late to work, had to stay in line for almost an hour and he was not very friendlyVladimir B.
I waited along with other customers for an hour and a half to get to the counter to pickup equipment. There was only one person working the counter. Parking for my vehicle that I used to get to the location was non-existant.James V.
Customer service was great. Truck was dirty and there were syringes in the back. Fortunately, I was given a different truckJenepher P.
Ass for a Ford van and got a Chevy van instead and it was all banged up side door wouldn't stay shut had to keep going outside to shut it again the radio didn't work missing you antennaPAUL C.
Anthony was very helpful with the trailer rental and loading it onto the truck hitchJustin M.
Coffee and donuts while you wait.ARTHUR J.
Manager( can't tecLl name) was working his ass off satisfying two customers at a time at the rental counter and answering constant phone calls... Kid needs a commendation, raise, promotion! NGUY F.
Right headlight came loose from the car when I hit a bump. Truck was leaking antifreeze and the transmission was in bad shape. It labored and shifted way too late.Mitchell M.
the employee was very rude, didn't acknowledge the customers, opened the store late, was sitting at the desk eating dunkin' donuts and on his personal phone. He also began to argue with me when I pointed out the ways he was being rude to the waiting customers. His name is Anthony Bell. He is giving this location a bad impressionWILLIE M.
The manager, Anthony, was COMPLETELY RUDE and told us to our face he didn't want us there. We made a reservation for a location that doesn't close until 7, showed up at 4:30 (our exact reservation time) and he tried to make us leave. He tried to say he had a party to go to and they close at 5. (Mind you, it was 30 minutes BEFORE 5 o clock. The entire time we were at the counter he was complaining and cussing about how he â€œhad to f***ing be somewhereâ€ and how we were holding him up from his partying. Anthony is a completely and utterly disgraceful excuse for a â€œmanagerâ€.KIARA K.
I love the employee Anthony he is the best.LATASHA M.
Not enough staff present for a Saturday pick-up. Wait time was too long because of limited staff.Michael C.
Nothing. I had a great experience, the salesman was terrific.TRUMELLA L.
Anthony Bell is amazing, he was very professional and friendly, Amanda was also super helpful!ROBERT G.