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Stephen DCustomer Reviews for U-Haul at Quincy Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Truck was well maintained and clean. Definitely recommend
JACQUELINE MThe manager at this location is so helpful and nice. It is my favorite place to rent trucks.
JOANNA BMr. Webb was very professional and kind.
CHRISTINA SThe salesperson was very welcoming, but the service was too expensive. Unfortunately, I couldn't find any other companies in the area.
ALAIN CI dropped off the truck here and ran into Thomas at the front desk. Thomas had very positive energy and was extremely helpful. It really brightened my day. I would absolutely recommend this location. Thank you Thomas, and thank you U-Haul.
Flora BAsk renters to not to smoke in the vehicle.
MANISH GGreat Customer Service.. the person was the nicest person I ever had to help me with this project
ALEXSANDRO DLocation manager has clear communication and excellent customer service skills
CONWAY KThomas was great - the transaction to rent and return the van took very little time and he explained everything.
Brian MEasiest process ever. Nice worker came out when we parked and filled out a quick form and asked a few questions.
GAVIN OPerfect rental experience. No additional comment
KHOI DQuick service and friendly
MARGARET BThomas was extremely helpful!
DINA JThomas was nice and mace the overall experience quick and simple. Would recommend this location!
Shelby LI was charged $13.50 for refueling but I returned at the same level I received. The fuel gauge showed 11/12 when I received and that’s what I returned with.
Manish GThe experience with the professionalism as well politeness. Clear communication around items, truck, purchases. It was the best services yet from a U-Haul experience in 30 years of using U-Haul.
Lisa MI have always had good luck with UHaul. People are good and know there job... When I need a truck, I go to u haul.
HERBERT WThe man who helped us this morning was exceptional. I remember him from a prior time.
JEREMIAH VVery personalble customer service!
PERRY P5 star service from the U-Haul staff
CARL LAwesome service. Thanks for your help.
Dennis DI drove it for about 3 miles, but when I dropped it off, I had to add $25 worth of gas. When I picked it up, I was told that since I’d only be driving around 3 miles, I’d probably just need to add about $5 of gas at the end.
MAMADOU DExceptional service.
BLAKE FMelanie made the process easy. Will be renting again!
BRIAN MThomas was great, overall good experience
ROBERT WThe person working on 9/30/2025 provided excellent service! He was very helpful and he went above and beyond the normal service I usually receive from Uhaul employees. He was professional, friendly and genuinely seems to like helping others. He made a moving job that is usually unpleasant more bearable. I would definitely recommend Uhaul, especially this location where this gentleman works.
CHERYL GThomas is always so kind whenever we visit for our moving stuff. He knows his stuff and always in a good mood! Will definitely be only going to that location only to do business with him!
Ineda PThe manager, Thomas is excellent. He is friendly, knowlegdable and flexible. He is customer orientated which is hard to find these days. We have rented from this location several times, and have found it to be our favorite. It proves that sometimes great things come in small packages. Thank you!
ROBERT HEverything was great
WILLIAM ONothing. Keep being friendly and helpful. Thank you!
PHI TThe manager Thomas appears to love his job. He is friendly, professional, and very knowledgable. This site is customer focused. They are flexible and responsive. Thank you for all your help!
ROBERT HMr Thomas Webb was very professional, helpful and prompt. Thank you.
ANIL SAs someone using U-Haul for the first time, it was nothing but a smooth and perfect experience. The moment I arrived, I was immediately assisted by workers on site regarding what I needed to do to check in. Not only that, the staff assisted me on the how the vehicle operates. Vehicle operated perfectly. I will say that a queen bed and box spring are stored at an angle when transporting with the van I used but it worked in moving from point a to point b with damage. The worker on scene when I dropped off was especially helpful too, she deserves a raise and then some. Overall, practically a perfect experience.
Manuel dFriendly, professional, quick. Thanks!
MARKEL AThomas is amazing to work with and made everything so easy and smooth. His location was clean, pleasant, and very fast service. 10/10 great manager/owner.
Ernest CLocation and staff here were great - the reservation process and truck assignment process are deeply deeply flawed.
ROBERT NHad to get a vehicle half the size of my reservation size due to the vehicle not being on the lot. Called to confirm the day before and the pickup location was moved to accommodate the reservation. Upon arrival the vehicle was not there and the only option was not comparable.
KAILYN HThe service at this location was awesome. I wasn’t able to check in and obtain key earlier than opening as I was getting an error message in the app.
KELLY NAmazing customer service. Super quick pick up and drop off. Van ran amazing and the facility was maintained great! They were super busy but extremely nice and patient with everyone! Great location.
Jessica KThomas Webb is a gifted sales person - excellent service and always happy and energetic.
MOHAMMED EGreat customer service. Easy to extend rental. Happy customer!
KELLY GGood Service. Thank you!
RAGHAVENDRA SThe folks working here were so nice! Really appreciated their help and would go to this location again.
Vanessa PThomas was a great help and let me know all my options. Huge help, recommend highly.
ERIC LI meant Thomas when I arrived and I was full of questions. What a delight and extremely professional and answered all my questions and concerns. Within 10 minutes I was on my way. Great experience and very helpful.
CARRIE MThe employee working that day was very kind and helpful!
LINDA ZCustomer service was outstanding, nice friendly helpful polite and caring! He was wonderful!
KELLEY WEven thow i was not present in the morning my family help me pick ip the truck due to my Medical Dental professional career i was not able to attend in the morning but i have to say service was great per my brother in laws but i did had a chance to leave the truck in the afternoon and was very impressed would have love to meet someone in person but hey its all good cant ask for more excellent truck well maintain super clean customer service is above one hundred hey know a days you wont get this type of service so thank you great service
Adam NThe gentleman that helped me was professional, efficient and very nice. He made the whole experience seamless and enjoyable!
HILLARY DOwner at quincy ave location was great, he was very helpfull and professional.
OLIVER OI can’t remember the name of the employee who rented me the truck. But he went above and beyond to make sure I got what I needed and was professional throughout the entire process. Truly a pleasure doing business with him. Look forward to my next rental. Strong work!
CHET ZI had a fantastic experience at U-Haul on Quincy Ave, thanks to the outstanding service provided by Thomas. From pick-up to drop-off, he was incredibly helpful, timely, and efficient. He made the entire process smooth and stress-free, which I absolutely appreciated. Thomas took great care of me, explained everything clearly, and ensured I had everything I needed. It's not often you come across service this attentive and professional. I will definitely be using this location again whenever I need a rental. I highly recommend!
ADrienne VThomas is always so helpful each time I come to this location. We come here specifically every month sometimes multiple times a month for our business. He is very knowledgeable on what he knows and always have a smile on his face. We will always do business at this location because of him!
NATALIE MDrop off after hours so this is not applicable.
Colin CNothing, service was awesome.
PERRY SThe van has a very funky smell but it worked well for what we needed and the rep made it quick and easy.
KYLIE NThomas Webb provides an exceptional professional service. He makes this Uhaul facility the best I have ever used so far. Keep and reward employees like him.
KRASSMIRA M | Overall ExperienceNothing to improve everything was great! Thomas Webb was very kind, cordial and professional. His U-Haul store will be the only one I use for the next several months.I have a house of many years of accumulation that needs to be emptied.It matters very much to me how I am treated as a customer and he is excellent at customer service. I appreciate his efforts each time I come to his store.
TERRY KLocation is great , price is great . Guy at the counter - Thomas Webb . Lacks in customer service You know your experience isn’t going to be a good one when you’re a good morning is received with “what’s good about it? Just went downhill from there
SUZANNE BCustomer service was great. The truck wouldn't start at times.. it took me a while to figure out I needed to pump the brake more than once to get it started. Strange.
KHAMIS SEvery location should have a Thomas, THE BEST!!!!
LISA BThe only thing I was disappointed about was that the storage units only came in one size. There were not 10x10 storage units.
Patricia M | First ImpressionsI was ignored when I tried moving in and had an issue with my lock. Room was not ready. Tried speaking with associate who was sat in the dark on his phonw while I struggled to find my lock. Had to purchase my own lock after a long day of moving. I would not recommend this service. Never heard from facility after calling customer service.
Lenneisha B | Online Move InThomas was excellent, very helpful with everything
Stephen E | Overall ExperienceThe Manager at this location goes above and beyond to help very appreciative of him
Andre A | Overall Experience