The truck share website/ app situation is confusing. Trying to set it up was a hassle. Dropping off was relatively easy because I made my account previously but there was a lady there who had a very difficult time getting it to work. I think the site was down. The directions for where to park the return trucks needs to be clearer. It was a cluster at the entrance and damage can easily be done. Someone actually blocked in my personal car in that was parked in a customer spot with a truck that they just pulled into the driveway and left. Luckily i was able to maneuver out, but had to exit out the entrance.ASHLEY W.
Moving Truck Rental in Quincy, MA at U-Haul at Quincy Ave
Quincy, MA 02169
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- habla español
One-Way and In-Town Local Rentals in Quincy, MA 02169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The service at this location is very nice and friendly, the bill is right and clear . Definitely come backKEVIN L.
I have no complaintsEDSON D.
Overall experience was good at the end. Suggestions: 1) Have the vehicles full of gas and request to be returned full. Just like the rental companies. It is difficult to return the tank 1/2 full. 2) The local number had me wait for 30'. The toll free number worked immediately. Not sure why. 3) Manager was helpful addressing the fee returning the vehicle off hours. 4) The fleet seems dated. U need to have usb connection to charge phones.ANDREAS Z.
The associate was very helpful and nice person.RUTH B.
This was a terrific experience I plan on using U-Haul more often. the customer service person was terrific thank you very muchPaul D.
The customer service rep at the desk when picking up and returning the truck was professional, courteous and knowledgeable. Very nice guy!Stephan O.
Knowledgeable, polite staff. Kaila helpful and personable. Two problems. Hard to find call this location to ask a question. Calls sent to a uhaul general number with a long wait. And some facts were hard to find before actual renting (over 100 mile rate, fill the tank after use fact). But pleased with service and staff.Laurence C.
Staffs were very professional and helpfulMARTINS A.
The cab is gross. Looks like it's a beat up work truck, not a family style moving vehicle. It's grimy afPATRICK M.
very goodSHUN C.
Everything went really well. I do not buy insurance and there was damage to the vehicle that was not marked. I used the photo reporting tool and felt just ok about it - I would hate to get blamed for pre-existing damage. I reported it to the person on check-in who acknowledged the damage, apologized for it not being marked and said he would take care of it. Both the counter person on check-out and the lot person on check-in were excellent.ARTHUR D.
Great personnel and good working conditions tucks.Alan C.
all goodSHUN C.
I like it!!! ðŸ‘MARIA A.
The 10' van was covered in ice and snow. Couldn't see it on top, but a state trooper pulled me over to write a warning. Returned the van back to U-Haul and explained the situation. U-Haul employee was unsympathetic and insisted I would get charged the mileage incurred in getting pulled over. A very bad experience. The gentleman upon return was great.DAVID L.
Amazing customer service for pick up and drop off. thank you for your service!!PATRICK H.
Everything was great. ThanksWilliam H.
They were very help full and very courteous.explained everything before I left so I knew what to expect while using the vehicle and what to expect upon return. I would refer them and use them again my self.ROGER P.
everything is great! except the man worker busy with his dinner and don't wanna help customer. another girl worker is friendly and professional!HONGLIANG O.
The representative that assisted me was extremely rude!Michaela S.
During these times of a pandemic we expected our vehicle to be at least somewhat clean inside. My pregnant wife and I got in your truck and it was unbelievably filthy. Fresh stains, spills, and sticky substances were prominent throughout the pick up truck cabin. We took several pictures and wanted to share them with uhaul to show the experience. Our sales person was polite and professional, however the vehicle was not. We were disappointed and to be honest, disgusted with the lack of cleanliness.Derek W.
Employees need more training with respect to the links and text messages and helping customers understand how to use it. When dropping off after hours any internet should be allowed to return trucks, not just google chrome. Or at least write it on the contract to use Google chrome to return trucks after hoursJESSICA L.
I could not check in using the online checkin. The second person verification could not use the phone number I provided. I'm still unsure why that was so. I ended up going inside to check-in and was asked to go through the process a second time only to learn that my initial attempt would not allow the checkin. I Had to cancel the first 2 and have the store clerk do this manually. This wasted a lot of time. Similarly on drop off the process could not find my location. I made sure that my location was being allowed but the app wouldn't let me proceed. After 45 minutes, all I could do was put the keys in the key return slot. These processes should be greatly improved for a better customer experience.ROBERT L.