The salesperson was very welcoming, but the service was too expensive. Unfortunately, I couldn't find any other companies in the area.
ALAIN CCustomer Reviews for U-Haul at Quincy Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off the truck here and ran into Thomas at the front desk. Thomas had very positive energy and was extremely helpful. It really brightened my day. I would absolutely recommend this location. Thank you Thomas, and thank you U-Haul.
Flora BAsk renters to not to smoke in the vehicle.
MANISH GGreat Customer Service.. the person was the nicest person I ever had to help me with this project
ALEXSANDRO DLocation manager has clear communication and excellent customer service skills
CONWAY KThomas was great - the transaction to rent and return the van took very little time and he explained everything.
Brian MEasiest process ever. Nice worker came out when we parked and filled out a quick form and asked a few questions.
GAVIN OPerfect rental experience. No additional comment
KHOI DQuick service and friendly
MARGARET BThomas was extremely helpful!
DINA JThomas was nice and mace the overall experience quick and simple. Would recommend this location!
Shelby LI was charged $13.50 for refueling but I returned at the same level I received. The fuel gauge showed 11/12 when I received and that’s what I returned with.
Manish GThe experience with the professionalism as well politeness. Clear communication around items, truck, purchases. It was the best services yet from a U-Haul experience in 30 years of using U-Haul.
Lisa MI have always had good luck with UHaul. People are good and know there job... When I need a truck, I go to u haul.
HERBERT WThe man who helped us this morning was exceptional. I remember him from a prior time.
JEREMIAH VVery personalble customer service!
PERRY PMelanie made the process easy. Will be renting again!
BRIAN MThomas was great, overall good experience
ROBERT WThe person working on 9/30/2025 provided excellent service! He was very helpful and he went above and beyond the normal service I usually receive from Uhaul employees. He was professional, friendly and genuinely seems to like helping others. He made a moving job that is usually unpleasant more bearable. I would definitely recommend Uhaul, especially this location where this gentleman works.
CHERYL GEverything was great
WILLIAM ONothing. Keep being friendly and helpful. Thank you!
PHI TThe manager Thomas appears to love his job. He is friendly, professional, and very knowledgable. This site is customer focused. They are flexible and responsive. Thank you for all your help!
ROBERT HMr Thomas Webb was very professional, helpful and prompt. Thank you.
ANIL SAs someone using U-Haul for the first time, it was nothing but a smooth and perfect experience. The moment I arrived, I was immediately assisted by workers on site regarding what I needed to do to check in. Not only that, the staff assisted me on the how the vehicle operates. Vehicle operated perfectly. I will say that a queen bed and box spring are stored at an angle when transporting with the van I used but it worked in moving from point a to point b with damage. The worker on scene when I dropped off was especially helpful too, she deserves a raise and then some. Overall, practically a perfect experience.
Manuel dFriendly, professional, quick. Thanks!
MARKEL AThomas is amazing to work with and made everything so easy and smooth. His location was clean, pleasant, and very fast service. 10/10 great manager/owner.
Ernest CLocation and staff here were great - the reservation process and truck assignment process are deeply deeply flawed.
ROBERT NHad to get a vehicle half the size of my reservation size due to the vehicle not being on the lot. Called to confirm the day before and the pickup location was moved to accommodate the reservation. Upon arrival the vehicle was not there and the only option was not comparable.
KAILYN HThe service at this location was awesome. I wasn’t able to check in and obtain key earlier than opening as I was getting an error message in the app.
KELLY NAmazing customer service. Super quick pick up and drop off. Van ran amazing and the facility was maintained great! They were super busy but extremely nice and patient with everyone! Great location.
Jessica KThomas Webb is a gifted sales person - excellent service and always happy and energetic.
MOHAMMED EGreat customer service. Easy to extend rental. Happy customer!
KELLY GGood Service. Thank you!
RAGHAVENDRA SThe folks working here were so nice! Really appreciated their help and would go to this location again.
Vanessa PThomas was a great help and let me know all my options. Huge help, recommend highly.
ERIC LI meant Thomas when I arrived and I was full of questions. What a delight and extremely professional and answered all my questions and concerns. Within 10 minutes I was on my way. Great experience and very helpful.
CARRIE MThe employee working that day was very kind and helpful!
LINDA ZCustomer service was outstanding, nice friendly helpful polite and caring! He was wonderful!
KELLEY WEven thow i was not present in the morning my family help me pick ip the truck due to my Medical Dental professional career i was not able to attend in the morning but i have to say service was great per my brother in laws but i did had a chance to leave the truck in the afternoon and was very impressed would have love to meet someone in person but hey its all good cant ask for more excellent truck well maintain super clean customer service is above one hundred hey know a days you wont get this type of service so thank you great service
Adam NThe gentleman that helped me was professional, efficient and very nice. He made the whole experience seamless and enjoyable!
HILLARY DOwner at quincy ave location was great, he was very helpfull and professional.
OLIVER OI can’t remember the name of the employee who rented me the truck. But he went above and beyond to make sure I got what I needed and was professional throughout the entire process. Truly a pleasure doing business with him. Look forward to my next rental. Strong work!
CHET ZI had a fantastic experience at U-Haul on Quincy Ave, thanks to the outstanding service provided by Thomas. From pick-up to drop-off, he was incredibly helpful, timely, and efficient. He made the entire process smooth and stress-free, which I absolutely appreciated. Thomas took great care of me, explained everything clearly, and ensured I had everything I needed. It's not often you come across service this attentive and professional. I will definitely be using this location again whenever I need a rental. I highly recommend!
ADrienne VThomas is always so helpful each time I come to this location. We come here specifically every month sometimes multiple times a month for our business. He is very knowledgeable on what he knows and always have a smile on his face. We will always do business at this location because of him!
NATALIE MDrop off after hours so this is not applicable.
Colin CNothing, service was awesome.
PERRY SThe van has a very funky smell but it worked well for what we needed and the rep made it quick and easy.
KYLIE NThomas Webb provides an exceptional professional service. He makes this Uhaul facility the best I have ever used so far. Keep and reward employees like him.
KRASSMIRA M | Overall ExperienceNothing to improve everything was great! Thomas Webb was very kind, cordial and professional. His U-Haul store will be the only one I use for the next several months.I have a house of many years of accumulation that needs to be emptied.It matters very much to me how I am treated as a customer and he is excellent at customer service. I appreciate his efforts each time I come to his store.
TERRY KLocation is great , price is great . Guy at the counter - Thomas Webb . Lacks in customer service You know your experience isn’t going to be a good one when you’re a good morning is received with “what’s good about it? Just went downhill from there
SUZANNE BCustomer service was great. The truck wouldn't start at times.. it took me a while to figure out I needed to pump the brake more than once to get it started. Strange.
KHAMIS SEvery location should have a Thomas, THE BEST!!!!
LISA BThis is my first time using a rental car. In order to pick up the car quickly, I completed all the information on the app. But it still took 35 minutes to get the car. There were even people cutting in line. I know the estimated cost is not accurate. The exact price will be shown after the vehicle is returned. However, the amount charged to the credit card still exceeded the amount shown on the receipt. A waste of customer's time
changcun zIt’s an amazing location. Very helpful guy in the counter. Understands and solves every problem very well. Highly recommended.
MAINAC MVery pleased and surprised. Was expecting a well worn Van that I would need to clean out and was pleasantly surprised that it was a new Van. Loved it.
Kevin MThomas Webb was unbelievably helpful. Courteous, knowledgeable, and a real asset to your company. He just couldn't do enough for me, which made helping my 94 year old father-in-law move to a smaller apartment so much easier! Give that man a raise!
Valerie SI was very satisfied with the service I received. The employees were also kind and knowledgeable. I would have appreciated if the U-Haul was aired out a bit more, I think the person before me smoked in the vehicle or smelled like smoke.
ANDY FThe only thing I was disappointed about was that the storage units only came in one size. There were not 10x10 storage units.
Patricia M | First ImpressionsIt was brand new truck
MEHMET ATried mobile checkout for the first time and it was very convenient. Only had to make contact with the rep to ask for key. Even though they were busy, the replacement had a giant smile on his face. Made me feel even better that I was able to give him a slight break by doing the checkout myself.
SAN TAbsolutely nothing everything runs very smooth there and the workers are very helpful and nice
JANET RI have been a loyal U-Haul customer in Natick for many years, but after my recent experience, I will never go back. The manager was not only rude but outright nasty. Her attitude was completely unprofessional, and she clearly lacks the customer service skills needed for this kind of job. Someone like her would be better suited for a non-customer-facing role, maybe in storage restocking. It’s disappointing to see how the service has declined. I will be telling all my friends to avoid this location.
ENZO RAll of the staffs who assisted me during and at the closing of the rental were beyond professional. Great service throughout. I accidentally dropped my state identification and credit card in the parking lot, the location was already closed when I realized it Thomas found it after both cards had been there overnight and safe kept it for me after calling the main customer service line to inform them. Rodney should be Management, he went above and beyond to ensure the truck was returned within a reasonable time and provided excellent customer service. I will definitely return back to this location if I ever need another rental truck.
BARBARA AVery professional
ANDY NThe gentleman that was working and provided the truck to me was very helpful, professional and answered all my questions. Ty
JOHN KA no phone policy other than the hand held devices issued by the company.
NANETTE CI was ignored when I tried moving in and had an issue with my lock. Room was not ready. Tried speaking with associate who was sat in the dark on his phonw while I struggled to find my lock. Had to purchase my own lock after a long day of moving. I would not recommend this service. Never heard from facility after calling customer service.
Lenneisha B | Online Move InThomas was excellent, very helpful with everything
Stephen E | Overall ExperienceThe Manager at this location goes above and beyond to help very appreciative of him
Andre A | Overall Experience