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Brittany RCustomer Reviews for U-Haul at S Cobb & I-285
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service absolutely Amazing! Thank you
BRANDY PThe personal was not there dropped off after hours
KIMBERLY TVery busy location. Could use a larger place but she knew her stuff.
JEFFREY WThis is my favorite location in Atlanta. I am a frequent U-Haul customer and always love doing business with this location! Professional, courteous, knowledgeable staff, they get a 5 STAR Review!!!
FRED CExcellent customer service! The place was so crazy busy and yet the staff stayed calm, was efficient and very helpful!
LAURA TGreat customer service
MICHELE GStaff was able to assist and provide me with the best trailer to suit my needs.
DAVID ABeside the brake was jerking it was wonderful
DONDRELL JThe left head light was out and the tire system check light was on as well. But overall the staff was friendly and very helpful. Great customer service.
Jamie BThe staff there was friendly & professional that’s what I prefer as a customer, as I work in the industry. I definitely would refer my family and friends to go there. When the young man put the hitch to my car they made sure it was secure and tight.
TERRY OEasy process. Friendly staff
Ashton WI made a reservation in other place that was closed when I was supposed to pick up the van. So, I decided to go to other company and found this Uhaul location by chance, in the middle of my way. The curious thing is that it was not offered by the customer service representative that I called when I found the first place closed. This location is fine, nice people and plenty of options. The van was not very clean but that is not something making me back.
Juan MYour customer service was exceptional and very professional. I was very pleased that I picked Uhaul for my move. Everything went smoothly. Thank you for your services.
JEANNE MThe equipment i had reserved was not there had to use something else the attendant was less then helpful, and overall was a bad experience.
CONSTANCE TKey pickup location needs more visibility
Natalie HStaffing was short, however, the employees were patient, polite and professional.
TAMARA MCustomer service rep was really nice and very helpful!🙂↔️
PAULA DI am extremely disappointed with my experience at this U-Haul location. When I picked up the truck, the gas level was significantly lower than what was listed on the paperwork. To make matters worse, the truck smelled like smoke, and the gas light came on as soon as I pulled out of the lot. When I returned the U-Haul with the gas filled back to where it was when I picked it up, the staff argued with me, claiming it should have been higher, and charged me for more gas along with an additional fee. The staff was unprofessional and rude throughout the process. I will NOT be coming back to this location, and I highly recommend others avoid it as well. This experience was beyond frustrating and unacceptable
DARIUS FQuick and easy… the traffic just sucks getting in and out.
Cassandra HVery helpful timely and efficient.
TRAMAINE CEverything went extremely smooth and as advertised
NICHOLAS BThis location was well marked and clean. 3 employees approached right away to assist with disconnecting the trailer and getting the return processes.
Kelly CI always have a nice and pleasant interaction smooth sailing with getting my rental in In-N-Out
BRIAN WI rent here a lot. The ladies that run this location are the best. I’m always well taken of and I appreciate their happy/friendly demeanor.
HENRY TThe assistant manager is very professional. She made my move turn out better than expected. I appreciate her so much, and I will return to this location in the future.
KIMBERLY SThe lady who assisted me in both pickup and delivery was excellent. My receipt lists the name Shanith T and you should be proud to have her on your team. She was professional, competent and courteous in all my interactions with her. Go Uhaul!
HARVEY SQuick, simple, professional great staff. Continue to do what your doing
TARRANCE NThe truck was very poorly maintained - many warning lights, poor steering on road , boxes left inside driver cabinet, open and wet storage compartment. It was probably the worse truck on the lot.
WILLIAM PI'd like to flag that Ephraim at this location was very helpful and made the process quick and painless.
ANDREW CHorrible people charged my card twice and the van was not clean when I got it. And the key was not available outside for easy online booking
Edward DExcellent transaction.. employee was fantastic
ROY DExcellent service.
CLARENCE SThe people working there were nice and helpful.
BRIAN CThe agent tried to charge me for gas. I brought the truck back with more gas than when I received it.
Paul AThis is my first time renting a U-Haul, and I had a great experience thanks to Atlas Powezz, better known as AP. He was very thorough and answered all my questions. His positive attitude made the transition smooth for me.
DE'JA MHave the actual equipment available
DARYIAN Teveryone was so nice and it was very busy but great service
QUERESA JMe están cobrando 167$ adicionales y el camión lo entregue con la gasolina full y limpio
Musa HThe young man handling my return was pleasant and efficient. In and out in no time.
JOSEPH RGreat customer service.
KALIA RGreat customer service from the staff from the pickup and the evening.
CHEETARA GVery friendly and helpful staff. They made the experience quick and efficient!
ERICA MOur experience was very positive and are happy to have rented from you haul. The rental went smoothly! Thanks
LEE BShanith was very helpful and understanding. We have been renting from U-haul over 10 years for our business and have not had a bad experience yet. Thanks U-haul.
TIMOTHY SCustomer service was great.
MOSES WMy experience was amazing from pick up to drop off. I the two workers who serviced me gave me a taste of what the U-haul brand is about.
MICHAEL PLove the service and attention by employee
MICHAEL FWe arrived to drop off the trailer around 6:15pm. Location closes at 7:00. Had to wait almost 45 minutes to be served. Very busy location with not enough people working for the number of customers that were coming in (at least 6 other customers looking to rent/return while we were there). The Employee was very friendly and doing his best to help everyone. Finally, he was able to come and unhook the trailer. There was no paperwork to sign or damage inspection while I was there. If I had known that all I had to do was unhook the trailer and leave, I could have saved 45 minutes.
CASEY JThey made it so easy.
Patrick KVery helpful person
Greg JKeep doing what you're doing
MARSHA CThe truck inside was clean but the truck did not run very well. The truck idled high with a jerky start after you come from a stop, and the check engine light came on soon after I left the store. The roadside assistance and customer service at the store were great.
Wednesday BLower the mileage rate
IMOGENE NReturned my trailer at 3:00 in the morning, just parked it in the lane. By 9:00 my receipt was in my email, everything taken care of. I can't imagine a better experience. Thank you to everyone who did their job so professionally.
DAVID Wi got the truck and it had 90 miles to empty and i brought it back the same as i got i. how ever the app was not working and i could not check it back in then i get a email saying i owed for gas how far do you think i went i used my card to put the gas back in the truck and brought back the same. not to mention the battery died twice and i had to jump the truck with my car. i also hired two men to help me move and they didnt even unload and i paid for extra time they got very disrepectful got in my face and im a elderly women and i was told to shut up and they broke so much of my stuff the worst ever i will never use uhaul again i was put in danger
LISA QI rent a van every single weekend from March to December and I am so glad that Patrice and Shenith makes sure I have a van secured. I think Uhaul as a company needs to guarantee a van(s) for regulars especially if they have already booked it in the system without having someone at the office always trying to give away my booking.
ESTHER NI was very pleased with the customer service. Very pleasant experience. I don't remember her name, but she very helpful and awesome attitude.
MARCOS BIt was hard to exit the lot as it was at a major instersection
MARY CEfriam and his coworker were friendly and extremely helpful. They made my day.
MYLAND DThe truck was fine however the tow strap for the 2-wheel car tow was broken. I had the guy cancel the the tow the day before when I just called to move the reservation so I had to wait 2 hours to get that handled and get an entirely different toe (4 wheel tow) which I was not accustomed to. The new employee did not acknowledge me at first and did his job before handling my situation and he kept waiting on other customers instead of me since I got there first.I got there when it was still daylight 4:40pm and left at night 6:45pm. It was horrible!
CHRISTINE PCustomer service is great
JULIUS AThe store and employees were great. The company charged me for things I can’t and won’t use.
Bryce L | Overall Experience