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Dashiel GCustomer Reviews for U-Haul at South Cobb Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a little more communication about the truck and items in the truck if everything was done at the desk.
Michael DNeed more customer service agents
Arthur PI reserved pickup at a different location. This location was an additional 20 min each way. If a reservation is made over a month ahead, maybe have the vehicle available where it was reserved.
Richard MGot there right after closing and had a hard time with sending information to be able to drop truck.
Martha BLove the team at the Cobb Parkway U-Haul. Always great.
MICHAEL LThe service was exceptional and everything that I had hoped for. The two gentlemen at the service desk were extremely polite and very knowledgeable about U-haul operations, they took very great care of me and I’m gladly appreciative for their patience and willingness to help me with their service. This particular location made my day great and it also made me a HAPPY CUSTOMER 🤗, Thank you 😊
angela sAll went well and the drop off could not have been quicker or easier in any way..
Steve BCustomer care was great.
Lance CCan’t say too much, I checked in after hours. Check-in was really easy.
Erick SIt shakes badly tire issue.
SCOTT Pthe sales rep did a great job
maurice gExcellent service I really appreciate the workers
MOHAMMAD MBack was dirty not blowed or sweeped out
SCOTT PAlways great customer service and always willing to help me as well . Jay is doing an amazing job
LATOYA C | Overall ExperienceThe truck had issues. Your company, though, overall nationally, and at the local level took care of me. They were thorough and consistent and empathized with my plight. They worked out switching the truck out, and my move was successful!
DRAYTON BThe employee that rung me up was helpful, got the trailer all hooked up for me, no issues.
Craig CSuper nice gentleman that waited on me
Robert H👍
FESTUS MVery efficient pickup and return experience. One of the best Uhaul rentals I have done and I have done a LOT of them.
Derek GAssociate did not attach brake lights, nor did he check to see if they functioned… I assumed he did because he stood behind trailer for length of time (what he was doing, I do not know) thereby endangering my life! Several people almost hit me because they were not able to see turn signal! Not cool.
ALLAN HThe truck had a low tire pressure warning. I asked the representative and they said it was just a bad sensor but the tire had a leak and we had to keep putting air in the tire while we were using it
Eliza ANone
David LI don't know
James SOnline reservation was easy and equipment pick-up very professional
John VMaybe make sure the guys taking care of your vans parks with consideration. After finishing moving all this heavy stuff & returning the van, I could hardly open my driver's side door to my car to get inside 'cause some idiot parked a van inches from my car. When I leave my car to go move, come back, & I can barely open my door to squeeze into my car, that's frustrating. He parked the van literally one foot from my car & at an angle. I had maybe 10-12 inches to squeeze into my car. If I opened it any more than that, I would've slammed my car door into the side of your van. Everything was great except for that. That pissed me off.
Mark AVehicle check engine light came on 5 miles into the drive. Had to turn around and bring back in limp mode. It wouldn’t drive faster than 35mph
Marco NAfter I put six gallons of gas in I was charged for 7 more gallons. I paid for 50 miles and used 49, but six gallons was not enough. The app did not work for me. Plus I asked the guy to make the rental for four hours just to be safe, and he did not, which the app said I was overdue. Definitely was not a pleasant experience...
Bengie WTudo ok agradeço por tudo
Edson CAt the register, got in an early open on time everything was perfect
KEVIN QBest location hands down! Jay is awesome
Nicholas SIt use to be 79 cents now it's 99 cents..It use to be 99 cents now it's $1.29.. it's getting out of hand
Micheal MQuick and easy drop off.
Joseph NI was first in line. Maybe not since the guy clearly behind me was served first. I should be next right? Nope. Next guy was allowed to skip. Once it was ‘my turn’ the service was great. Didn’t feel good though.
hector sThis location ripped my pocket off. They had me drop off again which caused so much headache for me to come back again after 2 hits drive to drop it back. And then on the top of it they charge highest fees. I and after returning they charge me additional 100$ which almost costed me 400$ pathetic services I wouldn’t recommend to anyone.
Maryam HI'm rating this location "almost" excellent because it suffered some glitches, especially when John was out and Jay was on his damn vacation. And lately sometimes short on staff. But between Jay and John, you can't beat the service. I've done a lot of business with Uhaul in the past year or so, and the only time I was let down is when John and Jay was out of the office... Damn their souls! How dare they take a day off!
Alton BIncredible service, went to two budget locations and they rented my truck from my reservation and were very rude, the service was awful. I felt defeated but decided to walk into U-Haul- not only was my need met for the truck the kindness and service was great! Rare these days and much appreciated
Joanna BJohn was great and took the time to explain everything.
Michel SStaff was very helpful and trailer was in good working order
Anthony RGreat worker's
Gerson GExcellent customer service!!
DENORA KOriginally, I was supposed to go to the Kennesaw or Marietta location. But they sent me to South Cobb. I asked the gentleman for help because I didn’t know how to strap down my truck with that trailer and he also brought out the box of straps and once again I asked for help in his exact words were read the instructions. So help me understand is this the kind of customer service that U-Haul has now? If I’m not mistaken, I’m still on your property and I’m trying to drive my truck up the ramps and nobody’s helping me if I flipped my truck in your parking lot you would be liable. I also called into customer service and they still haven’t reached back out to me. Also, on my way up to Indiana, I got caught in several rain storms where the top of the roof leaks into the box ruined several expensive pillows. Also, my mattress might be ruined. I’m trying to get it dried out, but it’s a memory foam mattress. This is definitely ridiculous and when I return the truck today, I told the gentleman about everything and he just shook his head. I’ve used you guys before in the past and never had this kind of issues. I would definitely say you should be embarrassed and ashamed of the individuals that work for you. Most likely go to Penske from now on even if I have to pay triple simply because I know they have great customer service!
RHODES Nsomehow make it so we can reach an associate in the store we rent/ pick up from. also, disclose that roadside assistance will come at a fee as part of your pitch at pick up before gusts commit to it. I was shocked when I had a key scare and was routed there to be told a locksmith estimate was $350 out of pocket for me. I realize you may get this alot but things should be covered unless roadside assistance is free. I know I paid an extra amount for damage but thought roadside assistance was included
Anneke Gvery good place
Dr ESo far so good
Patrick KI have rented many U-Haul. This was by far the best run operation that I have dealt with. John and his team or completely on top of things both at pick up and drop off. Wholeheartedly recommend them above anybody else in the area.
CHRISTOPHER ANot sure of anything was extremely smooth for us
Bryant WI had an excellent experience. Dee was very professional, personable and knowledgeable. You can improve for the next customer by hiring more people like her!
janay LThe truck had a bad exhaust shield rattle.
Michael GThe floating manager that worked on 5/31 is a rockstar! He handled customers, lack of help from missing employees, and still managed to make it a great experience. Great job Cobb Parkway.
Christopher SDropped off just after closing time and staff stayed and assisted with drop off. very friendly and professional. thank you!
george dGreat customer service, she was available to answer all my questions, great help, great communication!!! Great staff location.
Francis BAbsolutely had an amazing experience with the staff at this location from pickup to drop-off. I believe the gentlemen who helped me were Tom and Gabriel. Gabriel primarily assisted me, but both of them were incredibly kind, knowledgeable, and professional. As a woman picking up a moving truck on my own, I especially appreciated how safe and comfortable they made me feel. I even felt confident leaving my personal vehicle there while I moved, which says a lot. For that, I am truly grateful. I also want to recognize the two ladies who helped me when I returned the keys. Unfortunately, I didn’t get their names, but they were absolute rock stars. They were working through challenges with an older system after experiencing technical issues with I assume is their newer system yet they remained calm, professional, and communicative with everyone who was waiting. A sincere thank you to everyone working on Saturday, May 30, 2026, at the U-Haul location on South Cobb Parkway. Excellent customer service from start to finish!
Shanee MI don’t like the drive up stuff in front of the door and not as easy to access the storage unit had to do from The side of unit didn’t like that .
LATOYA C | First ImpressionsMileage was jacked up because I had to go to multiple storage unit because the one I reserved was in use
Tavoris N | Overall ExperienceWhen it comes to customer service, the staff members were excellent. I would like to thank Mr. Lambert his act of kindness and his words of encouragement he showed to me during a very difficult time. I really appreciate everything.
JONATHAN B | Overall ExperienceWilliam and Amanda were great and handled everything like pros.
JONATHAN B | First ImpressionsOver the top customer experience all around!
Beverly R | First ImpressionsOutstanding service and friendly staff.
Dora S | First Impressions