The trailer drop-off location was little too far away from our home.
HUAQIN CCustomer Reviews for U-Haul at Sudley Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Two comments, not particular to the location. First, it would great if the location information (e.g. website, app) provided clear information regarding options for a personal vehicle if you are doing an in town rental for a few hours when you are making the rental. Second, the U-haul app is nice improvement but still clunky. I spent a lot of time doing initial setup at the rental site (e.g. driver's license pics, verification, etc.). These could have been completed prior. The workflows in the app are slow to process.. I would argue that it is difficult to say that the mobile checkout process made anything faster or easier.
Mark PGreat service, professional and efficient!
Kimberly JPeople were helpful, but most of the paperwork, required to be filled out on your own smart phone, could have been done the previous day when I made the reservation in person. I expected everything about the pickup to be quick, but it was not. Paperwork when picking up was more about the process than the customer.
brian lVery easy pick up. Personnel working there were helpful and efficient.
Geoffrey GTruck fuel gauge was on empty with 11 miles left on the tank. Would have been nice to have at least 1/4 tank. This impacts customers who are already in high stress mode due to moving. Check engine light was on from the start. When questioned, staff weren't concerned and said it's all good. Truck cab wreaked of Marijuana smoke.
Derek DNo recommendations.
Roger HTrailer was not connected to ball correctly and came off in motion after leaving pick up site. Luckily it did not cause accident. People need procedures reviewed.
RUSSELL WThe last time I rented a U-Haul all I needed to do was: 1) Make a reservation. 2) Show up with my driver's license and a major credit card. 3) Drive away quickly and happily. NOW, you people have made the entire check-in process convoluted and exasperating...with an over-reliance on our mobile phones. When I walked in Friday to get my truck, there were six other VERY PISSED OFF customers trying to navigate all the hoops and bullshit you now require on their damned phones. I became number-seven on the VERY PISSED OFF list. Either return to the old way of checking-in, or -- next time I need a UHaul -- I'll find somewhere else to rent a truck.
Terrence MThe customer service representative was professional and communicative. He tried to reconcile my grievances and offered to reimburse me for the supplies I did not receive at the pick-up location. Overall I’m pleased with this location’s performance and customer service.
Riane MMy 3rd time renting a U Haul trailer from this Sudley Rd (Manassas, VA) location. The staff are friendly, professional, and efficient. The equipment is clean and operational.
JOHN RThe reason I cannot give a higher rating is when I picked up the trailer there was dog poop on the bag bumper and all the agent said was sorry. they never even offer or tied to clean it off before I left.
MICHAEL BOutstanding service and I would recommend using them again in the future.
SEAN RPick up went smoothly and efficiently .. My trailer was waiting and ready to go .. Was in and out in less then 20 minutes
Michael VJoseph was amazing. Such a pleasure to deal with, he was extremely helpful.
JOSEPH BStaff was very helpful.
KEVIN YA very bad customer service. They charge extra fees and don’t even know how to explain. Just say this the system.
Ramin SCab of UHaul and inside was so wet from night before rain. Cab didn't dry all the way and some of my boxes got wet.
maxine eMy rental was clean and drove well. The problems were that it did not have a lock on the driver's side, and the passenger side door didn't quite close all the way, barely enough to be secured. The entire lock tumbler on the outside driver's door was missing and they just covered it with a sticker, which is not secure. Also it was a major inconvenience because every time I had to enter, I had to climb through the passenger side and then slide over. I requested a new vehicle but they were unable to accommodate since mine was "the only one-way vehicle available that day", despite the lot being full of other vehicles. I'm shocked that they found the condition of this vehicle good enough to rent out, and the only remedy they offered was a vague "I can try to find you a truck at a different location". I'm shocked these problems weren't a big enough deal for them to fix before renting the vehicle out. My review would be more positive if they communicated the problems earlier (as soon as they were discovered since I understand the vehicles turn around quickly) so I could change plans if necessary, instead of discovering it myself as I was going through final checks. Or if they offered to discount the price to offset the inconvenience and safety issues.
Dante WI've used U-Haul at Sudley Rd several times. Each time the staff have been personable and efficient.
JOHN RTiny, but mighty is how I would describe this location. I have many options close to me to rent from U-Haul, but this is the only one I use. I will change my equipment (even if it means I am going bigger/more expensive) just to be able to use this location because the staff is ALWAYS fast and friendly.
KERRY LTk so much for the support and you service
Yanette HMy rental trailer was ready to go when I arrived. I had pre-checked in using the U-Haul app. No delays and the return was a repeat. Nicely done!
Wade CNothing that I see. Everyone was so helpful, Professional, knowledgeable and great customer service Thank You to All
Ruby LGive another check in option i should have to do your job.
John CCustomer parking, we leave our car across the street is inconvenient
Iliana AAll the attention was very helpful.
Evelyn RThe people working at this location were friendly, helpful and easy to work with.
Richard KAll went well. Thank you.
ROBERT MGood 👍
STEVERSON AFriendly, Efficient Customer Service
DAVID RExcellent Customer Service
RAMI AVery helpful and professional.
Jose RRepair and maintenance the trucks and vans
Alan AThe best customer support I had in years
Carlos SThe location's overall condition wasn’t the greatest although the lady at the desk made things better.
Christopher JThe lady was there ( the worker) , is need help more to the people , she wasn’t helpful.. etc
MINDY AThe people were friendly and helped me to check in rather than using the app which made the process much faster.
EROL VTodo muy bien rapidez excelencia de servicio todo muy bien
FELIX CTruck rented is very old. Don't like it. Very noisy, gave a headache.
Faisal BThey gave me the wrong drop off location. Dropped it off. Did not even ask me my name. Then call me. I had to drive back. Pick up the u haul drive it back to another location. If I didn’t return it to the the first location I would have been charged hundreds of dollars. The girl who called was extremely rude
Andrea EGreat customer service!
Veronica CEmployees were very reluctant to help us throughout entire truck pickup, even though we were polite and respectful (as former retail workers ourselves) The utility dolly we had reserved with the truck (over a week in advance) was not available, we had to take and were charged full price for a furniture dolly, which was terrible for moving boxes. The pickup process for getting the truck was horrendous, we had set aside 15 minutes and it took a half hour to complete, during which at one point the app forced us to call a 3rd party to verify one of our driver's license, and it had to be an unrelated 3rd party so we had to bother someone (who they never called) Employee was quite rude when politely asked if they would be the third party. This whole process would have taken a third of the time if I hadn't chosen the app pickup thinking it would be faster. The truck was inaccessible, parked beside a post that would damage the rearview mirror when backed out, we had to ask two employees and the second got it out for us. Again, we were careful to be polite, there were no other customers but us, and both employees weren't hiding that they were reluctant to help us. I don't know what we did if anything other than being exasperated with the awful app process.
jonathan DReturned the vehicle and while I was there waiting for my ride they started the checkin process. She never said anything about the gas not being where it was one I picked up the vehicle. Later I was charged $17 for gas. I questioned this and asked that it be removed. They would not remove the charge. I had to ask several times for a response via email. The truck was returned with the same amount of fuel, 3/4-1/2 as at time of pickup. If U-Haul wants the vehicle returned with the exact same amount of fuel, then I suggest you send the vehicle out with a full tank and request they be returned full. This will eliminate slight differences in fuel between pickup and drop-off.
MICHAEL W9-ft Cargo van was newer and had lots of helpful features, like a backup camera. Staff was very helpful and renting was simple and efficient. Will rent again!
DAVID BI am very disappointed not only in the reservation system but also with the staff at the location, who didn’t alert me to the issue with my reservation when I came to pick up the truck. They made me go through self pickup procedures while standing there at the counter. What?? But the biggest problem was that the reservation system allowed me to flag my reservation as “in town” while at the same time allowing me to pick up at one location and drop off at another (in the same area). But the reality is when I went to drop off the truck at the second location I had chosen, they said “no ma’am, you can’t do that because your reservation was “in town”, so you have to return the truck to the original location you rented from. What???? Not only is that NOT what I intended with my reservation but nobody at the original location cared to point that out to me before I even left with the truck. Bad bad bad customer service AND confusing registration system.
Caryn HThey could have clean the driver cabin. There was dog treat and dog hair all over the seat. The cleanliness was poor.
Rodney FGreat service - motivated and friendly team members - pleasure to see a well run outfit in this day and age with young team members. Both at check out and check in.
Rassoul TI got my lesson learnt very well. The cargo van vas not clean , it was with mud and leaves at the cargo area. When I returned I’ve been charged cleaning fee for $20. After I objected , I’ve been refunded. I’ll take pictures of the rentals from now on. The staff should’ve known that
Alpay KVehicle was clean. Did experience battery charging problem w vehicle on way to return. Online check-in process online failed 3x prior to working. Return process online worked fine.
Michael RFirst off the app should be optional, I asked to pick up my rental with an agent. I had to figure out this app and take pictures myself as if I worked there it was much more time consuming and frustrating when there are plenty of people that work there that could easily do this. We also had a scare where the truck did not want to start and this was after we loaded it up full of items. It did not feel reliable and it was scary. Specially the fact that it’s so cold out and we were on a strict time line. The prices were fair but I am now not sure if it’s worth the risk after this experience.
TONY NThe manager was quite helpful and professional treating me as a customer with dignity and respect.
arangu nYour app is very non-user friendly. It should be greatly simplified. Also, I did not receive a paid invoice for my rental. I need to receive it. The people at you operation in Manassas were very professional and helpful.
dan tRental was clean, no problems with rental, should offer another discount if returned same day.
Melvina B