Customer Reviews for U-Haul at Weston Rd

Rating:

5.0

The lady is very helpful and respectful, she is professional and kind to all customers, even though, it was quite busy and at times kaos, she still held her calm and make sure everyone gets the service and every customer leave with. Thanks and a smile.

Rating:

3.0

They were having issues with their system and ended up getting the vehicle almost an hour after the scheduled time. But it registered the time as shortly after the scheduled pick up time.

Rating:

5.0

Went above and beyond. Thank you for all your help.

Rating:

5.0

I haven't used your service for several years, but I noticed that your service is way better than before!

Rating:

3.0

job well done by the lady that help me to get were i was going

Rating:

3.0

the lady that help me with the trailer done it in a respectable and a timely manner job well done

Rating:

5.0

All good

Rating:

4.0

Do what the customer asks !!!!

Rating:

2.0

Agent very rude and condescending she needs to be retrained. Also you guys changed my pickup location and then charged me for those miles to go and get the truck

Rating:

5.0

Good service.

Rating:

5.0

The only thing I could say is it’s harder for older people to do everything online. I had a hard time, but I did it, but an older man was in front of me and he was getting so frustrated.

Rating:

3.0

Fix your truck. pulling all over the roads, very dangerous to drive. Passenger mirror keeps moving on its own, due to damaged. gear 2 tend to gear down all of a sudden on cold runs, transmission definitely needs attention. overall this truck is junk, very bad experience this time. don't rent to anyone before you get sued. take it on the highway for a drive yourself.

Rating:

3.0

I had issues checking in and picking up the keys to my reserved uhaul vehicle (although it was a last minute booking, and the pickup time was after office hours). Fortunately uhaul customer service was able to resolve the issue as soon as I was able to get on the phone with them. The staff at this location weren't the most welcoming, but they know their business really well and were able to give me an extension on the vehicle without any issues.

Rating:

5.0

Good 👍

Rating:

2.0

Firstly, I was second on the line but it took me almost 40 minutes to get served. I understand the attendant was new but someone has to be on the side guiding him rather than inconvenience the customers by waiting for so long. On a good note he was polite and apologized for keeping us waiting. Secondly, a lady eventually came and served me after realizing the queue was almost going outside. This lady is very rude and I do not know why she is in customer service. Lastly, the truck container was not clean at the back. I do not know if this is standard practice but a quick sweep and mop would really go a long way rather than the customer having to go and start doing that before loading their belongings. I will not be going to this location again especially with how rude the lady who works there is.

Rating:

5.0

No improvement needed - quick and easy pickup of the vehicle - and easy drop off after the move. Thanks for helping to make the moving day easy!

Rating:

5.0

The cube van was not cleaned after its last use, before it was dispatched to us. There were still crumbs in the passenger cabin, and there was a box of leftover used clothing still sitting in the cargo area, along with some paper on the floor. Other than that, the customer service experience was good, and we got through the rental pick up experience quite quickly.

Rating:

2.0

please do not false lead clients when purchasing. was told it be $67 roughly by the representative over the counter. I ended up paying $113.

Rating:

5.0

Everything was good for me parking lot is small hard to move around

Rating:

1.0

You changed our drop-off location to literally the entire other side of Toronto, we were told we could drop off at the Bossa Lounge Queen Street East, it added 2 hours to our total trip and cost an additional $40 in gas. Was completely unacceptable after a 9 hour move!

Rating:

5.0

Beautiful people to deal with everything was okay the parking lot is too small is the only thing need a bigger parking lot

Rating:

4.0

Everthing was reasonably good except when I brought the truck and trailer back. Attendant had me waiting quite some time while she was parking the truck and trailer.

Rating:

5.0

Please double check the fuel gauges before renting out your equipment. I made a mistake not to only to be charged 38 dollars worth of fuel for 6 mile journey.

Rating:

5.0

Very nice people, well manner. Had very good experience here. Quick service

Rating:

2.0

My vehicle was leaking like a faucet and ruined furniture.

Rating:

2.0

Saturday morning peak hour. One employee

Rating:

5.0

The staff member working the day we picked it up around 11 was awesome. Working solo and managing three different customers at different points in their rentals was impressive.

Rating:

1.0

Insure you equipment is in good working order. Back door spring didn’t work. Once I opened the door I was unable to close it.

Rating:

3.0

Ensure staff send text messages for online pickup before pickup time to save time - online processing should not encroach on rental period.

Rating:

5.0

all good

Rating:

4.0

Was a good experience but could be enhance with the following: 1) permitting some of the paperwork to be processed online in advance i.e. picture of license….i tried to do it as a pre checkin but couldn’t; 2) this location is very busy so additional staff should be made available during pick up periods; and 3) the dome light of the cargo van didn’t work which made things a little difficult to see when entering the vehicle at night time.

Rating:

4.0

Two customer service reps at all times.

Rating:

5.0

Nothing. The service was great

Rating:

4.0

just a frinedly hello when entering office would be nice, but overhall good experience. thank you

Rating:

5.0

Great service from all the people working Saturday

Rating:

1.0

Desk representative was very courteous. However, the lot attendant was extremely rude, would not give his name, and rudely stated thatned that if I don't want a vehicle with snow buildup on the truck than I should go somewhere else to rent the truck. I rented a panel van. There was 6 inches of snow build up on the roof (illegal to drive this way in Ontario) as well as snow piled up on running boards and windshield - the running boards were slippery and dangerous. There was no snow brush in the vehicle and the windshield washer tank was completely empty. I will never return to this U-haul location. I assume it is a franchisee and not a corporate location? I have used U-haul many times in past. However, when it comes to short term panel van rentals, I have many other options at the same price-point. U-Haul is off my list for short term panel van rentals.

Rating:

2.0

very rude women working at the reception

Rating:

5.0

lovely people to deal with best place to get your equipment and they know hao to speak english very polite well organized

Rating:

4.0

Greate and well maintaned truck, the procedure and flexibility was fine.

Rating:

5.0

Took motorcycle dolly, I liked it Thank you

Rating:

5.0

ALL STAFF ARE KNOWLEDGEABLE AND ATTENTIVE.

Rating:

1.0

I am really disappointed, all these years renting for a move from U-Haul and the amount of disrespect I faced is overwhelming. Everytime I have booked a U-Haul, if I reached half an hour or even an hour before the pick up time I have been able to pick up a truck as the system knows what time I have made the pick up and I have dropped it back way before the scheduled drop off. This time when I entered the store at 12:15pm for a 1pm pick up. The lady was so blunt about me arriving earlier and said she didn't have the truck and I need to wait. I waited for 45 min in the store and when I got to her, she said there are no trucks available and I said I have a reservation which I made sure off to mention on our initial meeting and she checked as well. Guess what, there had been a key hanging under the 15' section that she grabs and hands over. I cannot believe this, the key was hanging there the whole time I was there. The truck was probably the oldest and crappiest truck they had on the lot. Insane vibration at the wheel, you could not hold that wheel straight on the highway and the driver side door is probably not even aligned, you get a constant vibration and shake on the glass. The gear would jam, Keys to enter our even start the damn thing was a pain. The panel on the ground inside the truck was broken which I made sure to take a picture off. I can go on and on. When I made the reservation, I selected a different drop off. Why is your business increasing the carbon footprint. I had to drive back 50km for what? I hope the extra quarter gas I have left you behind helps you survive this business model. However, I will not be using your service in the future. And I highly recommend Canadians to find an alternative.

Rating:

3.0

So I went to the location and dud my imkine check in and after when going to get the key for the truck lock was not the right code and the code for the right lock there was no key inside so I had to wait for a representative to arrive to give me a new truck.

Rating:

1.0

I was overcharged for fuel. The dispatch fuel was higher than what was actually present on board the vehicle which I updated and included in a picture with mileage. Was then charged anyways for 11 litres of fuel. The dispatch fuel was 7/8ths but the actual fuel on board the vehicle was 3/4 to which I returned the vehicle above 3/4 fuel

Rating:

5.0

The 20' long truck I ordered looks like a 16 ' long. My 20' long rebars were out 4'. Is there any explanation for, why the 20' truck is not 20' long anymore?

Rating:

2.0

First off the app didn't want to work. Took an hour and half for the app to start working, then it froze up constantly, then I was just charged manually in the end. I don't blame the staff, the lady was very helpful, but not pleased with that app garbage at all! The truck was scratched to shit on the outside. The dolly holder was broken. Oh and most importantly we were not able to park our vehicle at the lot while we had the rental truck out. I've never experienced that at U-Haul before. Is this a new thing?

Rating:

5.0

Guys were very friendly

Rating:

5.0

App doesn't work properly every time but luckily lady from the front desk was very helpful. Thank you 😊

Rating:

5.0

The truck was making lots of noise and we were lucky that we had a short drive

Rating:

5.0

Seamless and very quick and efficient I love that the agent didn’t lose focus despite a few people crowding him while he doing our check out. He just asked them to hold on for a few moments while he attended to us. In a lot of cases I have seen workers stop what they were doing to attend to “ a squeaky wheel” so to speak.

Rating:

4.0

Great service

Rating:

2.0

I made a reservation at 6 am pick up to show up and be told my truck is not ready so my whole team was on site waiting for me and U-Haul customer service didn’t do anything to fix this only discount they gave was 50 dollars which is not fair due to me having to pay my guys waiting for me to get the truck when they didn’t do there job and ontop truck was empty gas very disappointing

Rating:

5.0

Everything is good

Rating:

4.0

Close to 401 is best reason to rent from here.