Customer Reviews for U-Haul at Westview

Rating:

5.0

Continue with the excellent service that you are providing.

Rating:

3.0

Folks there were slow in processing the order.

Rating:

1.0

Camera to take before pictures on the app didn’t work and I was charged for a quarter tank of gas but when I got the truck the gas tank was empty. The staff was friendly. Displeased with the app

Rating:

5.0

The agent provided excellent service.

Rating:

2.0

The location is not one of the issues I had problems with. I've always had great experiences with the staff and vehicles at this Westview location. The U-haul app, however, is consistently terrible and makes the self pickup/drop off process arduous since the screens don't load, the links revert back to the main page, etc. It is not an issue with Wi-Fi/data, as this ALWAYS happens when I rent a vehicle (I am an event coordinator, so I rent frequently). The cargo van I rented recently needed an oil change (~3000 miles over), and the gas gauge was broken. I only went 18 miles (1/12 fuel), but ultimately filled the entire tank from 1/4 because the meter didn't move after I put 10 gallons of gas in, costing me significantly more money than what I would have otherwise put into a rental vehicle, had I known the gauge was broken. Gas is too high right now, so I'm very disappointed and feel ripped off. I notified the store, but hope the vehicle is serviced so the next customer doesn't have that same experience.

Rating:

5.0

The man that helped me both times was very warms and welcoming especially since I came first thing in the morning. He was efficient and made sure I got everything I needed. He was very helpful with walking me through the mobile pick up. I didn’t get his name but he tall brown skin with dreads. 10/10

Rating:

5.0

Very quick and efficient inspection at drop off. The truck met our expectations and fuel mileage was reasonable.

Rating:

5.0

I don’t remember the employee name but he was awesome!!! Very helpful!!

Rating:

3.0

No customer parking, i drove for like half a mile to park and then walked back to pick up truck. Very expensive. I used the truck from liberty road to rolling road. i got charged for 32 miles 103.39 plus gas. Don't make the same mistake like me. Take pictures of the miles. They will charge you any amount if you can't show that mile

Rating:

4.0

I would not recommend this location because the customer service one individual was poor. I was in line for 30 minutes with only 1 person ahead of me. There was only 1 person working and he obviously hated it. The system was down apparently and customers had to do their reservation all over again via the app. Then when I returned my vehicle, they held $121 for five days apparently that’s money that I need. I just moved and I can’t get it back for 3 to 5 business days although I paid the $99 charge… I would never rent from U-Haul again

Rating:

3.0

Twice that I have rented in the last 2-3 months, the gentleman who took the vehicle back when I pulled up was extremely rude. He doesn't allow you to do the check in stuff online. He jumps in and takes the keys and pull the vehicle off. He doesn't allow you to take pictures or anything and he will almost drive you over.

Rating:

3.0

Cargo van was parked under several power lines where birds perch. Van was heavily covered in bird poop. This location has no working water hoses so cleaning windshield before leaving wasn't possible. Oil change required light came on upon starting vehicle, staff said that I could take it anyway or reschedule rental. Upon cleaning the van I noticed that the front two tires were thread bare. Back two tires were in good shape. After loading the van and driving on the highway I encountered light rain. Upon using the windshield wipers the passenger side wiper was so bad that it only smeared the road grime onto the windshield making it impossible to see out of. Driver side wiper was in good condition. The Staff at this location were extremely nice and treated customers with a professional grace. Although the van I rented was not serviced as it should have been, the inside rental staff was professional and kind, at pickup and drop-off. I would use this location again and recommend it to others with a warning about the conditions that I encountered.

Rating:

5.0

N/A Everything was excellent; customer service very impressive. Am grateful I met a great associate; vos I wasn’t sure how to ho about things; but he helped me out alot.

Rating:

5.0

Sam and the team ran into a few complications but communication was open and they worked to make sure I was satisfied. I appreciated that.

Rating:

3.0

The way you pickup and return equipment is terrible I know it’s 2026 but no thank for me in the future.

Rating:

2.0

It was extremely difficult to pick the uhaul up after hours

Rating:

5.0

Originally my first truck had an issue, when I informed them. they were able to take care of it replace it efficiently. The communication with the staff was great. I had an excellent experience and I would recommend U-Haul and this particular location to anyone. Who is looking for a reliable company. Thank you thank you.

Rating:

2.0

The place wasn't open.

Rating:

2.0

Upon arriving at U-haul I was made to use an app to pick up a truck when I was in person and had previously reserved. While competing the app pick up I was made to provide information for a friend who would be held accountable if I didn't return the truck and the friend wasn't present. Very strange and intrusive policy. Next time I will use Home Depot. Though the team members were pleasant - the procedure was very silly and very intrusive

Rating:

5.0

The phone process was difficult

Rating:

4.0

The staff at the location were friendly and helpful. The new login process through the app works very well

Rating:

5.0

Very good service, reliable and convenient.

Rating:

5.0

Just keep doing what you're doing. Thanks.

Rating:

5.0

Everything went smoothly. Solomon was very helpful with checking in!

Rating:

5.0

Nice and smooth helpful and patient....

Rating:

3.0

Excellent customer service on site. But there is no parking and the truck felt and sounded like it was going to fall apart.

Rating:

4.0

I think I would a better idea of what to do but the customer service guy helped me with the online process

Rating:

5.0

Service was great.

Rating:

5.0

Customer service top notch. Vehicle was clean but needs serious maintenance

Rating:

5.0

The rep that worked at the location was so helpful and nice. He made a stressful situation feel lighter with his help and humor. Thank you!

Rating:

2.0

There was literally no one in the store for about 30 mins , one guy working , then being told we can only check in online was a big inconvenience. The one guy to was working in the store tho did a great job & check out was easy

Rating:

5.0

The gentlemen who run the store are always polite and efficient to every customer.

Rating:

4.0

N/A

Rating:

1.0

Did not have Dollys that I ordered in the truck. The truck also had no gas and had to immediately fill up the tank.

Rating:

5.0

Just keep doing what you doing

Rating:

5.0

Guy works there so nice and accommodating!

Rating:

2.0

Service battery so people are NOT stuck on the road and charger for time that they didn't intend to use.

Rating:

5.0

Best Uhaul on this side of Baltimore. The customer service is A100

Rating:

5.0

Solomon's customer service was exemplary. His patience for those of us who aren't the most computer savvy was truly appreciated.

Rating:

5.0

Courteous helpful knowledgeable staff.

Rating:

4.0

To be more organised with the equipments

Rating:

5.0

Nothing Thank you for your service!!!

Rating:

4.0

The location was proximate to the place we were moving to and had room for the truck.

Rating:

2.0

Dear U-Haul Customer Relations, During my first U-Haul rental on January 3rd at 7:00 AM at uhaul westview I completed all required steps in advance: downloaded the app, booked my reservation, checked in, and uploaded payment. I arrived on time via Uber and checked in through the app, only to find the location closed with no employee present. This was early morning in the middle of winter, and I was left standing outside in freezing temperatures. I contacted customer service and was eventually transferred to the local manager, who told me the employee was “two red lights away.” By that point, I had already been waiting in the cold for over 40 minutes. I expressed my concern and was offered a $50 refund, which I feel does not adequately compensate for the delay and inconvenience. Please keep in mind the refund hasn't been processed yet. Im still waiting ... This experience was extremely frustrating, especially as a first-time customer. I am requesting that this situation be reviewed and that additional compensation be considered. Thank you for your time. I look forward to your response. Sincerely, Lm

Rating:

4.0

This is a bit misleading as you all had to send me to three different locations to fill the request. The first location had a 4 x8 in which the left rear light didn't work and they said it was my truck. I went and got a new fuse, replaced it and went back to the U-Haul and it still didn't work. I plugged it into a 5 x8 and it worked and therefore it was the trailer not my truck and I lost about 90 minutes of my day. I think a refund in part is due for the inconvenience. Thank you. Dave

Rating:

5.0

Your app is very frustrating. It doesn't work properly. You have too many advertisements promoting additional products and it doesn't make sense that once I do the online check in ,I need to provide my info in the store. Your company promotes this app, however ,its not easy to navigate.This process is a waste of time,whereas customer service should be the primary thing that should be promoted.

Rating:

5.0

HAD TO TOW A CAR TO GEORGIA DUE TO HEALTH EMERGENCY...ALL STAFF MADE IT EASY AS COULD BE...THANK YOU

Rating:

5.0

The staff member who assisted me was very professional tell Him we appreciate his professionalism

Rating:

5.0

Everything was amazing 👏

Rating:

5.0

Experience went very smooth. Moved my whole apartment in one trip.

Rating:

5.0

The staff at the pickup site were very helpful. The online check in was fine, but I wasn’t aware of the process…so a little confused. But it was still great overall!

Rating:

2.0

Reopen customer parking and let me rent without downloading an app and forcing 2fa

Rating:

3.0

Waited 15 minutes for an attendant. I had to drop trailer off while attendant watched.

Rating:

2.0

First, they gave away my reservation. Secondly, I ended up having to go to another location where a $20 rental turned into a $105, which I did not appreciate I only had the talk for 4 hours. The 2520 excuse me, the 1995 truck rental supposed to be for 24 hours. I brought it back in 4 hours and got charged a $105. I didn't appreciate that that's not what I was looking for.

Rating:

5.0

Outstanding customer service by on staff attendant. Online system very straightforward and easy to navigate.

Rating:

5.0

I want to give a huge thank you and recognition to Jeremy M. at the Baltimore location. Jeremy provided second to none customer service. Jeremy was informative, patient and kind! Quality customer service is rare today so kudos for him.

Rating:

5.0

Great customer service

Rating:

5.0

All went well.

Rating:

5.0

I don’t see anything that needs improvement. Solomon was very helpful to me with helping book for the U-Haul truck. Answered all of my questions. He was very helpful and patient with me. Very professional. Thanks you

Rating:

5.0

The truck I rented was clean. However it does need some mechanical maintenance. Transmission sticks and brakes need servicing. My overall experience was phenomenal

Rating:

5.0

The customer service is beyond and above.