Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent. Staff was great, very helpful. Vehicle worked out great.
Edward H
Rating:
3.0
I was given only 5/16ths of a tank of gas. I was told I could put more gas in it and then again before the return. I was taken back by this. He said they could control what comes back. Well if you are charging $6 a gallon - you darn well better be putting gas in the tank for next customer. I was on a time schedule. Thank You
Wendy G
Rating:
5.0
Customer did not leave a comment.
Mark R
Rating:
5.0
Customer did not leave a comment.
Kim P
Rating:
5.0
I would just say to continue with your customer friendly service.
RONALD L
Rating:
4.0
good customer service
Steven A
Rating:
5.0
Nit much. Great attitudes and manners
Robert T
Rating:
5.0
This location has improved from the previous management! The customer service was awesome! Thanks!!
Michelle B
Rating:
5.0
I've rented before from Auburn U-Haul and I will definitely rent again from them.
RONALD L
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
Everything was great, no issues!
John F
Rating:
1.0
Customer did not leave a comment.
Timeka N
Rating:
5.0
Friendly and helpful
David D
Rating:
5.0
Nothing- it was a good experience all the way through. Using the website to try to book was frustrating. Talking directly to people was refreshing! Tim was awesome.
JENNIFER M
Rating:
5.0
Customer did not leave a comment.
Stephen L
Rating:
5.0
Customer did not leave a comment.
Justin G
Rating:
4.0
Customer did not leave a comment.
Marcus C
Rating:
5.0
Manager is always professional and accommodating.
Ken S
Rating:
5.0
Customer did not leave a comment.
JEFFREY J
Rating:
5.0
Customer did not leave a comment.
Frederick K
Rating:
5.0
Customer did not leave a comment.
Ronald N
Rating:
4.0
Customer did not leave a comment.
Gina L
Rating:
5.0
Customer did not leave a comment.
RONALD L
Rating:
5.0
Customer did not leave a comment.
Joshua M
Rating:
5.0
Customer did not leave a comment.
Art M
Rating:
4.0
Customer did not leave a comment.
William K
Rating:
1.0
Guy charged me for gas when I was not under. Put in 4.5 gallons for 28 miles
Matt J
Rating:
5.0
Excellent
Joe S
Rating:
5.0
Keep doing what you are doing' excellent customer service!
greg b
Rating:
5.0
Everything was grest
Luis V
Rating:
4.0
Professional staff friendly
Vincent S
Rating:
4.0
Customer did not leave a comment.
FRED W
Rating:
4.0
Customer did not leave a comment.
FRED W
Rating:
3.0
Customer did not leave a comment.
Tabatha G
Rating:
4.0
I had to pick unit up at a less convenient location. I reserved the unit in advance and preferred to pick up at a different location but was directed to another location instead of Uhaul moving the unit to my preference.
alan g
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
5.0
Nothing
David L
Rating:
5.0
Can't think of anything. Service was Great. Very affordable.
Dennis E
Rating:
5.0
Customer did not leave a comment.
james b
Rating:
5.0
Twice now, my husband and I have had trouble connecting to the app before leaving the parking lot. We think your service would be much better if one of the employees walked people to their rental and took the photos etc, - the way car rental companies do when someone returns a vehicle. Other than that, no problems.
Carol D
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
4.0
Lights were out on trailer
James C
Rating:
1.0
Manager accused us of not returning the trailer, swore he checked the camera footage and didn't. Tried billing us for extra days. Just really rude
Robert C
Rating:
4.0
Customer did not leave a comment.
Dominick t
Rating:
5.0
Manager was very accommodating
Phillip R
Rating:
5.0
Customer did not leave a comment.
dan d
Rating:
3.0
Friendly professional staff
Vincent S
Rating:
4.0
Customer did not leave a comment.
PHILIP B
Rating:
5.0
Customer did not leave a comment.
Stephanie D
Rating:
4.0
Customer did not leave a comment.
STEVEN E
Rating:
5.0
Customer did not leave a comment.
Joanne M
Rating:
5.0
Excellent service as usual from the auburn u haul store
Chris C
Rating:
5.0
Guys were super friendly and helpful. Easy in and out
bill s
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
Steven m
Rating:
5.0
Customer did not leave a comment.
DAVID E
Rating:
5.0
Customer did not leave a comment.
STEVE F
Rating:
5.0
Customer did not leave a comment.
aleia l
Rating:
5.0
Services was everything it needed to be. No complaints
Jay L
Rating:
3.0
Truck had 153,000 miles needs some work or retirement
JOSEPH S
Rating:
4.0
Good Customer Service!
Henry M
Rating:
5.0
Customer did not leave a comment.
Chuck R
Rating:
5.0
Customer did not leave a comment.
Justin F
Rating:
5.0
Customer did not leave a comment.
GARRETT S
Rating:
5.0
Customer did not leave a comment.
VENUS S
Rating:
5.0
Fast ezy and would use them every time
JEFFERY B
Rating:
4.0
Ride was smooth, and the service was friendly. Greatly appreciated.
PATRICK D
Rating:
5.0
Customer did not leave a comment.
ADA E
Rating:
3.0
Location was fine, getting charged for a gallon of gas that I didn't owe was garbage. I took a photo of the dash when I got into the van and one when I returned. Apparently and employee had put it in as a full tank the day before, but it wasn't. It's not the amount of money, it was the fact that I got stuck paying for your employees mistake.
CHRISTOPHER V
Rating:
5.0
Customer did not leave a comment.
GARY L
Rating:
5.0
Very busy but everyone taken care of . Just had to wait.
Privacy R
Rating:
5.0
Customer did not leave a comment.
NARAVAHN P
Rating:
5.0
Customer did not leave a comment.
NARAVAHN P
Rating:
5.0
Customer did not leave a comment.
RONALD P
Rating:
5.0
Nothing, guys were great.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
They were pleasant to work with. We're renting again next weekend.
Michelle L
Rating:
3.0
Crowed lot hard to get in and out BUT excellent rental of dolly , wife brought dolly back and employee helped to get it off truck ,
CHRISTOPHER F
Rating:
5.0
Customer did not leave a comment.
CHELSEA D
Rating:
5.0
Customer did not leave a comment.
TIMOTHY G
Rating:
5.0
Customer did not leave a comment.
WILSON D
Rating:
3.0
Customer did not leave a comment.
Traci P
Rating:
5.0
Nothing
GABRIELE A
Rating:
5.0
The van was easy to drive everything went well
KATHLEEN A
Rating:
5.0
Customer did not leave a comment.
DEMETRIUS M
Rating:
4.0
Customer did not leave a comment.
GREGORY H
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Flawless return as always.
MARK F
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
4.0
Customer did not leave a comment.
ANDREW V
Rating:
5.0
Perfect hand off.
GREGORY T
Rating:
5.0
Customer did not leave a comment.
WILLIAM V
Rating:
3.0
Customer did not leave a comment.
TREY W
Rating:
5.0
Customer did not leave a comment.
BRIAN F
Rating:
5.0
Customer did not leave a comment.
ANN D
Rating:
3.0
The interior of the truck was in great shape but the exterior was terrible
JEFFREY S
Rating:
5.0
The fact that the computer system was down, made the pickup process inconvenient
David N
Rating:
5.0
Don was wonderful to work with and went above and beyond to make our experience great!
