Customer Reviews for U-Haul of Burlington

Rating:

5.0

The Manager Chris was a great guy. Super empathetic and helpful. Thanks Chris! Id recommend him and will in the future to any and everyone!

Rating:

5.0

The young man that serviced me was excellent. He went out of his way to ensure I knew all of the safety concerns.

Rating:

3.0

Counter person seemed stressed/angry that he was the only one working until 9 and there was a lot to do. Totally understandable so not putting him in that situation may help with customer service that wasn't very friendly.

Rating:

5.0

The site itself is too crowded and no room to drive around

Rating:

1.0

I couldn’t make any call with them. Didn’t receive any call from them.

Rating:

5.0

The man who helped us (I'm sad I didn't catch this name) was so kind, energetic, efficient, and a joy to work with. We got in and out quickly, despite a long line, and felt very taken care of.

Rating:

5.0

Jordain was friendly and very helpful.

Rating:

5.0

The Representative was very Professional!

Rating:

5.0

You guys were great! Very easy to get in and out, no issues with the equipment, and no wait times.

Rating:

5.0

Talisha was excellent

Rating:

3.0

This visit was fine but my last visit found a very messy location and there was no staff on-site despite one technician working to install a hitch on a customer vehicle

Rating:

5.0

They charged me for safe move after I explicitly opted out of it on my own. How can I get this fixed?

Rating:

5.0

It would be great if I was notified that the online drop off process after hours would require pictures of all the odometers. We did the best we could from memory but we locked the vehicle and dropped off the keys before completing the drop off process. Some advanced warning of that procedure would have been incredibly helpful.

Rating:

5.0

Truck clean and ready when needed. excellent customer service at this location.

Rating:

5.0

The gentleman running the show, seems to be on top of his game. Made the whole experience almost effortless. 5 stars across the board.

Rating:

5.0

Do not double charge someone for no reason at all I was charge $59.90 I was charge again at $21.80

Rating:

3.0

When returning the trailer, we were informed that it had been incorrectly attached to the car, and one of the clips for the chains was missing. Since this trailer attaches differently from previous trailers I have driven, I did not know this. The location is convenient, but that was unsettling.

Rating:

5.0

Everything is good 💯

Rating:

2.0

Can improve by having all of the equipment at pick-up location that was reserved at. Received a call the day before picking up the truck and car trailer that the car trailer was not available at this location and would need to travel an hour to the next U-Haul location to pick up the car trailer. Which was in the opposite direction of where we were going. We did not have time to spare to go get the car trailer. Called back about possibly having someone from U-Haul get it and bring it back to the reserved pick-up location, which was not an option. So, we cancelled the car trailer rental.

Rating:

4.0

It would be nice if there was a drop off key box for after hours.

Rating:

5.0

The agent was helpful and courteous. They made the experience great!

Rating:

5.0

I didn’t catch his name, but the guy who was working on pick up was amazing. He was fast, calm, positive and had me rolling out in minutes. Give that guy a raise.

Rating:

3.0

Repair shocks/struts more frequently so the ride isn't so jarring.

Rating:

5.0

We had Ivan helping us and another gentleman, the guys were AWESOME!!! HELPFUL!! Knowledgeable!!!! Will definitely go back!!!!

Rating:

2.0

This truck was a bit dirty, the passenger seat was plash by soda, the cup holders were soaking by soda as well. The manager at Burlington terminal was a kind of not interessed! Explanation very basic

Rating:

5.0

The guys who worked Saturday 4/5 & Sunday 4/6 were both amazing. They were the only part of my move that did NOT suck! Thank you guys😊

Rating:

5.0

Not enough parking for customers

Rating:

1.0

Having employees arrive on time would have certainly enhanced my experience. For a place that opens at 7am, no one arrived until after 7:30am, and when they did, there was no apology or recognition of the delay.

Rating:

4.0

Great customer service. Truck is in need of maintenance. High miles, tires quite worn. Auto transport trailer had blowout d/t bald tire. That is the second time I have had a flat tire when using auto transport.

Rating:

3.0

Those prices tho 🫠

Rating:

5.0

These guys are awesome. They helped me in a tensely manor with amazing customer service. It was worth it going to them

Rating:

1.0

Really rude and short. I was insulted and my first experience with UHaul was not at all pleasant. Despite being under milage was over charged 40 more!

Rating:

5.0

employees were friendly and helpful

Rating:

5.0

Thank you guys very much. It was an easy drop off. I did my best cleaning it except my yard is dirt so on the driver side there was some dirt, but I cleaned it all out for you and I think you guys so much and I will always do business with you guys.

Rating:

5.0

Thank you Christopher for your help

Rating:

5.0

Very Good place. Was Quik easy . . I HIGHLY RECOMMEND !

Rating:

5.0

The manager Chris is exceptional, and U-Haul is very lucky to have him! He is courteous, understanding, listens very well, multi-tasks with the best of them, professional, wonderful personality and goes above and beyond to ensure top quality service. The Burlington U-Haul physical location is way too small for the volume of business and is a set up for an accident. Never seen rental business with so tight a fit for so many rentals. Truely unacceptable.

Rating:

5.0

Excellent customer service! I had to switch my reservation because of an incoming snowstorm and this location was very helpful and accommodating. On the day of pick up service was friendly and quick. Drop off was efficient and friendly.

Rating:

1.0

The rental store was in total disarray due to the a national computer system crash. The Rep. had to reenter all data from an Internet reservation - a complete waste of time. Truck had lousy windshield wipers and no fluid. Representative didn't tell us that the gas tank was only 1/4 full! The charges were completely unclear. The store is grimy. I will never use UHaul again.

Rating:

5.0

No improvements are necessary … everything went very smoothly!! Thank you, Diane Lestage

Rating:

5.0

absolutely no complaints… Everyone was warm and welcoming on both ends!!

Rating:

3.0

I have rented a 5x8 trailer from U-Haul many times. The trailer i had during this rental seemed to have a very high rolling resistance compared to the others and thus my gas mileage was notably lower than previous rentals despite the fact that the load was lighter than in past moves

Rating:

5.0

The guys at the counter were friendly, knowledgable, and efficient. Seriously improved my mood with their smiles and eagerness to help me! They also made drop-off easy-breezy.

Rating:

5.0

Great customer service, kind people working the counters. They deserve a raise.

Rating:

5.0

Friendly ,professional and accommodating staff

Rating:

1.0

Pick up customer service was great. Drop off was not, customer service rep who unhooked my trailer was very rude. Will not be going back

Rating:

5.0

Thanks y’all <3

Rating:

4.0

Staff at this location were awesome. The van smelled like someone had been smoking in it for 20 years. Pretty gross!

Rating:

5.0

Interacted with two different staff members on rental and return and both were excellent.

Rating:

5.0

Treat them the same!

Rating:

5.0

Chris provide great customer service. Very friendly very helpful.

Rating:

5.0

The gentleman Chris was extremely helpful, polite, and willing to put in extra effort to make the rental as easy as possible. Kudos my man, thank you.

Rating:

5.0

Staff is always friendly and professional

Rating:

3.0

It was a busy day and there was only one person working. He did an excellent job but he needed more help. It was the first of the month.

Rating:

5.0

Amazingly fast and cheerful check-in. And return. All was ready as reserved -- very smooth.

Rating:

5.0

the staff member who helped with the return process was professional and friendly. a staff member on the phone was not helpful when I tried to explain I had the truck for 2 more days & I clicked the wrong link on my phone of return time, I tried to call to clarify w no answer. i received a call 30 minutes later telling me I was late w the return and would be charged for multiple days. Thankfully, the representative at the store when i returned the truck did understand the booking and was respectful/helpful.

Rating:

5.0

The attendant, Christopher, was great. Very kind and helpful.

Rating:

5.0

Outstanding customer service amazing staff !! Quick simple and easy process

Rating:

3.0

The app/pick up process was not user friendly and crashed several times while trying to use it, causing our pick up to take almost an hour. Van smelled very bad and seats were covered in animal hair.

Rating:

1.0

Van was in terrible condition and no petrol in tank

Rating:

5.0

I had called to make arrangements for another driver to collect the key because my plane was canceled. Arrangements were really simple and quick

Rating:

5.0

E cell service!

Rating:

5.0

Staff was amazing very communicative outstanding service thanks again

Rating:

5.0

Manager Christopher is top notch!

Rating:

2.0

Cramped parking of delivery vans in front making it difficult to enter the van and back it out. I was given a van that had a barely functional electronic key which caused inconvenience. Main contact, I assume manager, was apologetic and understanding while the newly hired woman,training on computer in front office, needs a lesson in customer service. She did not acknowledge my complaints saying: "No one has ever had problems previously with the electonic key systems." This was before the manager in charge discovered the faulty key.

Rating:

5.0

Helped me out with a billing issue, made it easy

Rating:

5.0

All folks i encountered were very informative and helpful. They seem extremely organized and aware of what is going on in their store. Matt was a pleasure to work with.

Rating:

3.0

Matthew makes the store! He goes above and beyond - whatever shortcomings they suffer - he always resolved the issue with good communication and follow through! So in that way he pulls company up

Rating:

5.0

Everything went smoothly and everyone was very easy to work with and kind. Thank you!