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FEDERICO CCustomer Reviews for U-Haul of Campbell
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good personality
PURA RPay your employees more because they’re not getting paid their worth and it shows. Please pay them more!
John NKnew what was needed. Was fast and efficient.
MICHAEL SRight rear brake light was out on trailer.
ROBERT MGood experience overall.
MATHIEU FI had requested a truck from Santa Cruz to Truckee, CA. Because there were no trucks available in Santa Cruz, I had to pick up my truck in Campbell which is 26 miles away. I was charged for the extra miles that I had to drive to get from Campbell to Santa Cruz. Not cool, U-Haul.
EMILY GGreat service thanks
HAL CFirst car that was given to me was not clean but they immediately replaced it with a clean car. Prompt and friendly service by the desk person and the attendant. Will recommend and use in future.
SIDDHARTH MI rented the 10 ft van for 24 hours with a dolly and safe move. I picked the van on 6/7 at 2 pm and returned it on the same day at approximately 5:25 pm. I first attempted to return the van on the app but a man came to say that he would take of it and I would get an invoice shortly. However I never got one until 6/10. They say I returned the vehicle on 6/9 at 6 pm. This is untrue. On top of that, I was charged an additional day of rental charges (19.95, 7 for dolly, 15 for safe move). I had to call Customer service to file complaint and ask for a refund.
Dung HPerhaps your employee was having a bad day but he was not helpful, just went through the required steps to get us into a truck.
KRISTINE BNone, the gentleman that helped me was very friendly and helpful.
KENNETH Lstaff are really friendly and supportive.
TAO LEverything was just fine.
TREASA HCheck in and out was very quick and efficient. Very good service. Trailer was in good condition and worked very well. Manager was very helpful.
DOUGLAS TQuick, easy, accommodating, good rate.
ROBERT BGarbage on the trailer when I picked it up. Trailer was rusty. There was no one at the location when I attempted drop off. Waited for 30 min then went though the app. There were 4 other customers waiting for help that were blocking the lot.
Maximilian KYour rental was just what we needed, the late drop off option was a great help too. Thanks.
MARK TExpeditious, friendly and knowledgeable staff. Thank you.
NADER PEverything was very good. Quick and easy and courteous service. Very convenient and I definitely will be back more often. My little Prius can’t move bigger things so I always need a van or truck.
ROBERT GUhaul app for returning vehicle after hours requires too many steps and taking lots of pictures including where I parked the vehicle, dashboard, every side of the vehicle, inside of the vehicle, etc. A Uhaul employee should do this not the customer. Terrible app experience that made returning the vehicle waste almost 30 mins of my time vs. 5 mins with a human.
David LZero
CHRIS VKeep going the same Way
MATTHEW BWe had an excellent time renting a truck for our move at this location! Stephen was welcoming, funny, and very helpful throughout the rental process. We enjoyed our experience with your location and would recommend it to others in the area.
ALEX KA few of the lights on the trailer didn't work. Not so many that it was unsafe to drive, but still a small problem.
RALPH BThe front desk worker was hella funny. He told a funny joke. The gentleman that drove the uhaul to the drop-off was nice as well-- he complimented my shirt. Two very nice gentlemen working there.
Derrick MThe guy at the front desk wasn’t helpful. They cancelled my reservation for no reason and I got double charged for moving supplies. 0/10 would not recommend
CONRAD BOverall, I like this U-haul location a lot. Lately, they do not fill the trucks with full, so the last couple of times I've rented from them, the trucks have been almost on empty. Then, when I return them with more fuel that they started with, I seem to still get charged with fuel, which doesn't seem right.
CHRISTOPHER KEverything was good
VALENTINO PI would recommend because it’s the one in my neighborhood. The total charges should be something one gets stepped through online. So the total is figured out. I had the truck for 2 hours and drove 44 miles round trip then had to add gas. I should have hired a mover who would have charged me 125.
SUSAN WIt’s difficult to improve on excellence!
WILLIAM CService was excellent. The staff were friendly and always helpful.
JOSHUA WThe truck I got had terrible steering problem .needs an alignment badly . It would not stop moving side to side while driving . The steering was turned half way to the right in order for it to go straight
BRENDA LThe staff at this location made my experience awesome. Very knowledgeable and willing to help. Great people. Will return in the future.
VINCENT NExcellent service and equipment!..White Oaks Uhaul is the best in town!
EDMUND TExcellent customer service and best trucks.
ADUGNA IIt just doesn’t get any easier
STEVEN HExcellent service. Great customer service. Met all of my needs. Giving my experience 10 out of 10!!!
JJ SGreat service very helpful attendent
DAVID TGood service
VICTOR MEasy pick up. Drop off. Great value
KEVIN TClean, well maintained equipment and professional, friendly staff. I have been coming to this location for years and it is consistently excellent !!
BETH SGreat service, staff was very welcoming and very knowledgeable about the company. 5stars service at this location!!!!!
JAMES PEveryone was friendly and attentive. I will recommend this location to my friends. Great service and experience.
IRENE RWhite Oaks Uhaul Campbell CA is the best in the business..Professional, great customer service and trucks run great
EDMUND TThe U-Haul team is always very professional and helpful.
MIRIAM SWhen I reserved the truck the price per mile was $1.19/mile but when I looked at the receipt after I picked up the truck I was charged $1.39/mile Bullshit and misleading, deceptive what this is I would like a refund for the overcharge
Kenneth DThese guys went above and beyond to help me. I came in right before closing and they got me a trailer. Thank you for your great service!
DAVID NSimple, easy, fairly quick pick up and definitely fast drop off. I just wish when the sign says $39.95 a day that it was a reflection of the actual price of $86.96. Very misleading.
CHRISTINA CYou made it very easy, check-in and out. Staff was friendly.
DAVID KThis location is consistently exceptional in their service. I have rented over a dozen trailers from them. Today, I left with my trailer within 20 minutes from the time I arrived. My return was 15 minutes. I have never had a bad experience.
RICHARD OI had a contract to drop off the trailer in Truckee. I arrived at the truckee uhaul droppoff only to find uhaul went and changed my dropoff location to south of Reno because ‘truckee does not accept trailers” - a 40 minutes drive from truckee. Why didn’t uhaul know this in the first place? So now I AM THE ONE HAVING TO FIX UHAUL’S MISTAKE !!! and without compensation !!!i spent 2 hrs getting there and back in the dark - a;so having to now stop and charge my car just to get the extra distance. I am appauled by uhaul’s customer service.
JONATHAN A