Customer Reviews for U-Haul of Central Vancouver

Rating:

4.0

Everything related to the Truck was great however I also booked 3 hours of moving help. I received the confirmation text but did not receive any further information on time of service Movers no showed

Rating:

5.0

Nothing.

Rating:

5.0

The national level U-Haul did us wrong because it said the U-Haul 27000 NE Lewisville Hwy, Battle Ground, WA 98604 had U-Haul Trailer options which we reserved from that location. When we arrived, the neighborhood dealer was very kind and said this sort of thing happens more than once when they specifically said they do not provide trailers. However the dealer coordinated us with the U-Haul of Central Vancouver 3315 E Fourth Plain Blvd Vancouver, WA 98661 And they fortunately had a trailer available for us to take. Central Vancouver was very professional and understanding. Please, for your neighborhood dealer's peace of mind, confirm and correct on your end that they ONLY rent truck NOT trailers. Thank for this feedback.

Rating:

2.0

Employee forgot to tighten the hitch to my vehicle and sent me on my way. Causing damage to my vehicle

Rating:

5.0

Thanks for all your help!!

Rating:

4.0

We found the latch unsecured on the drivers side of the hood. It took us many miles trying to pinpoint where the noise was coming from. Not sure if you have a check list - I would think you do- prior to releasing a truck that shows ask areas have been reviewed and as they should be for the next customer.

Rating:

5.0

The whole process went smooth that's why I go to that location

Rating:

4.0

Not exactly the safest of areas for nighttime drop offs. While dropping off the trailer we had multiple derelict type of individuals lingering in the area. Additionally two officers were responding to a fight call just about a block west of the location. Also we had some difficulty with scanning the code for evening drop offs and it said you can also enter the code, there was no code on the paperwork so we had to call customer service to complete it over the phone by another means. Just not the best way to do business in my opinion.

Rating:

5.0

Robert was very helpful.

Rating:

5.0

thank you ......renting was fast, easy, and Karly was great!

Rating:

5.0

Agent was the best ever. Very good at everything. Good management material for sure!

Rating:

4.0

The U-Haul representative was fantastic. What could be improved is, let the customer know before leaving to take pictures of the back of the rental vehicle and trailer rather than communicate that via a text. Make sure the vehicle has more than 1/8 of a tank in fuel for a customer pick-up. Rather inconvenient to have to find a fueling station within the city when pulling a trailer.

Rating:

5.0

I can't over emphasize the value brought by the employee I worked with at this location. Karly is great under pressure, always courteous, calm, and considerate. I observed her handling of customers in a very busy burst of activity where she had an outside propane customer, multiple drop-off customers, with clients waiting in the showroom. She was alone, handled everything smoothly and professionally, and managed a couple of phone calls without any added visible frustration for any of the customers. She is a very capable person.

Rating:

1.0

Everyone was rude and unprofessional and I will never be renting anything from u-haul again, not vehicles or a storage unit.

Rating:

5.0

Karly was working alone during a very busy period. She was very quick, efficient, and professional. I've rented from this location a few times. She was very courteous on the phone and in person.

Rating:

2.0

The customer service was ok, but the manager (Carly) was a bit sharp and self-congratulant, where Carson was calm and more immediately customer friendly. The 2014 15' box truck a piece of s**t. We will use Penske next time. Shame on you. Location and van are two different categories, so, though customer service was basically okay, the other for s**t. (Have a smarter person write a better way for customer comments.) Also, our van was reserved in advance at one location, but upon arrival no van was available, so we were sent like...5 miles to fetch a van at another agency. That added up to 5 miles more mile-charges and gas usage times two, plus higher Uber charges for the longer time and distance to the Portland airport. So the 'poor' rating is not accurate, but no other option is given us. Who designed this Review chart? An idiot who never rents a Van, so doesn't acquire knowledge of the act. So, yes, kind of pissed-off for having to write all this.

Rating:

5.0

The manager was very friendly and the trailer was configured exactly the way I preferred

Rating:

5.0

I had an excellent experience renting from this location. The cargo van was new and pleasant to drive. Great customer service and they also provided instructions to estimate many gallons of gas to refill, which was spot on accurate. It was painless to pick up and return the vehicle. No surprises on cost. This was my second time using this location and I will definitely return next time! I highly recommend.

Rating:

5.0

The young lady that helped me was working by herself and had a lobby full of customers. She was efficient, kind, thorough and got me on my way super fast.

Rating:

5.0

Max is an incredible guy.

Rating:

4.0

Equipment is functional but I would not say clean and well maintained. I take better care of my equipment. I do like the convenience of a nearby store.

Rating:

5.0

Carly was awesome!

Rating:

1.0

I rented to help my father-in-law, who recently suffered a stroke and lost vision in left eye. He is 75 years of age and wanted possessions he had stored in Redding. I offered to get them, and the truck was rented with his credit card. At Redding, it was stated return in Vancouver, WA. After unloading the truck, we looked to see where to return the truck. Return address was in Rainier, WA., one and one half hours north of Vancouver. The charges of $1003.48. The rental from Redding to Vancouver is about $280.00 less than I paid. When asked for receipt, from return location it showed $0.00 charged. Not real pleased with this way of doing business.

Rating:

5.0

Excellent support from the crew here. 🤗

Rating:

5.0

Great job all around!

Rating:

4.0

the lady clerk was very efficient, personable and helpful. We got in and out quickly.

Rating:

4.0

Everything was great love this location and Carly that works morning is the best 👌 but I was double charged yesterday for some reason and they have not fixed this yet 27.14 double charged thanks

Rating:

5.0

Very helpful and polite person.

Rating:

5.0

Went smoothly and quickly despite a busy moment for the staff at this facility.

Rating:

5.0

Karly was welcoming and efficient. The reservation was in order and went smoothly. It was full of gas. It also was very clean. An excellent rental experience.

Rating:

5.0

Everyone was so friendly and helpful! We have already booked the truck to use again.

Rating:

4.0

Overall experience was good , I had reserved the trailer online and the check in process was quick and efficient.

Rating:

2.0

Trailer lights had issues going on and off, chains to loose on trailer, trailer needs to go to the auction and no safe to drive

Rating:

5.0

Matthew was by far the most attentive and thorough UHaul agent I’ve ever had the pleasure to work with. Very diligent and hard working!

Rating:

5.0

The staff at this location is always very courteous, professional, and a joy with whom to interact. My only concern during my last visit was that there was a single employee staffing the store/shop/lot. I have absolutely zero worries about her competency at any of the tasks contained within her workload, but I would be concerned about ANY employee having to work the entire shop alone, by themselves, attending to customers, moving and staging vehicles, trailers, equipment, and filling propane cylinders without anyone else there to provide assistance to that employee in the event of an injury or an emergency. The employee who assisted me was friendly, efficient, VERY Professional and a pleasure with which to interact. I just felt uneasy knowing that she was the only person staffed to the store that day. Making a single employee-- male or feemale-- work alone in such an environment, under such conditions, seems remarkably unsafe to me. Frankly if I hadn't had something else that needed my attention elsewhere that day, I might very well have offered loiter around the place to make sure she got the place closed up and shut down for the evening without incident. U-Haul needs to take.a hard look at this. Back when Lucky's market across the street was still a 7-11 a clerk-- who was working alone-- was shot and killed in a robbery. Nobody should be working alone in a business like that.

Rating:

5.0

Friendly and easy pickup

Rating:

5.0

Not much, staff was very friendly and courteous for being a holiday weekend. I reserved

Rating:

5.0

Excellent customer service and excellent team.

Rating:

4.0

I picked the wrong return location, but at this site, the employees were very friendly, and it only took about 10 minutes for them to complete the inspection of the vehicle, and accept the rental.

Rating:

5.0

Great service! In and out in a few minutes. Return the same way. Couldn't ask for a better transaction.

Rating:

5.0

No improvement needed. Easy transaction.

Rating:

2.0

Customer service was great but the truck was dirty and the truck drove like shit 💩

Rating:

3.0

Manager Simmy is a pain in the rear. Rude and unelpful

Rating:

5.0

Excellent service and friendly 👏🏼

Rating:

4.0

No credit on fuel is wild. You're basically asking customers to hit the fuel perfect. Just VWAP area fuel prices and credit customers back. It's basic math. And that you're unwilling to do it looks greedy and lazy.

Rating:

5.0

Excellent management-friendly and efficiy

Rating:

5.0

The staff there was very very friendly I will go there again for my rental needs

Rating:

3.0

I didn't catch the young man's name who helped me but he was helpful and professional. Facility was relatively clean, but cramped and difficult to maneuver the large truck i was in.

Rating:

5.0

Customer service was outstanding at check-out and return

Rating:

5.0

I arrived at 6:57 p.m. last night to return the truck but no staff person was there and the doors were closed. So frustrating.

Rating:

5.0

*Left a positive review for you guys on the Google. A kind thank you to everyone. 🤗

Rating:

5.0

The young man that checked me in was very professional and did an exemplary job. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Apparently when I made the reservation, it was not for this location (somehow it was a mile down the road). The gal working was so great and made it so we didn’t have to leave, and she had moved the reservation to this location. She was friendly, accommodating, and just generally wonderful (I wish I would’ve gotten her name!). We had a great experience!

Rating:

5.0

Very helpful!

Rating:

5.0

Very helpful. Knowledgeable friendly

Rating:

5.0

Have rented vans from this locations a few times and always have a good experience.

Rating:

1.0

The truck i rented had no air conditioning and when I mentioned it too the manager she didn't care they still sent it out with someone else I got heat stroke from loading and unloading and then having no air so no don't go there goto the one in Orchard they care about there customers

Rating:

5.0

U-Haul team was amazing and very helpful. I would say U-Haul needs in improvement in software employees had a hard time getting reservations finished they did an amazing job trouble shooting but we did spend almost an hour trying to get it done. Great staff and amazing communication skills.

Rating:

5.0

Karla add our experience welcome and efficient. It made our move the best one yet!

Rating:

5.0

Overall, it was a good experience.

Rating:

5.0

Nothing to improve, pickup and drop off were both extremely fast.

Rating:

5.0

Friendly and efficient 🙌

Rating:

4.0

Overall the customer service was good. There were small hiccups that made pick up take longer than anticipated, but it turned out okay. Drop off was a breeze. The van was clean and ran well.