Customer Reviews for U-Haul of Chelsea

Rating:

1.0

customer service is terrible. I have been charged 4X. Supposedly I have been refunded/credited back the mistaken charges, but have received no receipts showing such, even after multiple requests. I will wait to see if my credit card is charged that many times!

Rating:

5.0

Good good

Rating:

1.0

The gentleman that attended to me was very nasty and rude and when you ask him questions, he gave a nasty comment and attitude towards me and other people as I witnessed and if you look up my name, I was a U-Haul provider two months ago up in Fresh metal lanes and never did I ever treat any of my customers like that and I let him know that as well They need to be taught how to speak to people at the end of the day. The customers are the ones what makes U-Haul keep going.

Rating:

2.0

pickup time well exceeded expectation, over charge for slight late return - going to report this. generally worst experience renting in nyc, comparing to other locations

Rating:

4.0

The guy at the check in desk has zero manners. Otherwise, well run operation and will use again.

Rating:

1.0

I was charged for six gallons of gas I only drove 23 miles. What kind of consumption does a Ford Cargo Vienna have I remember exactly that I returned the car there was a little less than half a tank 3/4 was

Rating:

5.0

the woman who assisted me a checkout was great.

Rating:

1.0

The staff is rude and the vehicle that wanted to give me had graffiti all over it and was there over an hour trying to get a truck when I had reservation.

Rating:

5.0

Very efficient and organized. Great experience from beginning to end

Rating:

5.0

The staff who worked there were excellent.

Rating:

5.0

I was given a van with almost less than 1/4 tank of gas. That’s not acceptable . Shouldn’t be less than at least a half a tank

Rating:

1.0

Extremely rude and unhelpful staff.

Rating:

1.0

I had one of the least pleasant customer service experiences in my life Tuesday morning. The woman who was working there gave me so much unnecessary attitude, was rude to me, and unkind about the pick-up process. I was not told I would need 3 separate phone contacts to verify me live, in real-time. Based on this process, I was told one contact at a time I needed to be verified. By the time I called a second friend, the first customer service rep timed me out. By the time I called a 3rd friend, the 2nd contact timed me out. I spent 45 minutes checking out a van, while this woman at the desk treated me disdainfully. The vehicle itself is fine, the folks cleaning the cars are fine. The woman at the desk single-handedly ruined my experience. Please train/screen your folks better, thanks.

Rating:

1.0

They did not check in my vehicle for a day and a half after I returned and charged me extra for that. I had to get into a call with customer service 2 times to fix that

Rating:

5.0

Nothing! Great experience

Rating:

5.0

Employees professional and friendly

Rating:

5.0

Everyone I encountered was top notch! The guy behind the counter was EXCELLENT managing 15 customers all by himself. He could fix my location sharing (which I didn't love to have to do, btw) and got us checked out super quickly and efficeintly. Driving back in was a slam dunk and the folks cleaning out the van were fantastic as well!

Rating:

1.0

Insane process to get a truck/van. Counter person was an absolute jerk. It’s the classic corporate greed foundation. One person doing a job of 3. Having consumer do all the work that U haul should do. AI will soon replace the disgruntled worker and will make the situation even worse. Technology works to some degree but not working here. The tension from every person going through process to spend crazy money for a shit truck and lack of service was crazy. Never again…

Rating:

5.0

The entire process was seamless! The customer service rep at the 23rd St. location was amazing!

Rating:

2.0

The car came with empty gas

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

The girls you have working for you in the front on 08/17 were the most amazing people I’ve ever had to deal with. The 2 guys in the back were equally impressive. WOW what a pleasure.

Rating:

5.0

Again, staff was very helpful.

Rating:

3.0

A bunch of "hidden fees" that are highlighted but the estimates while booking (~$60) are no where close to actual ($120)...and it is a very bad customer experience.

Rating:

3.0

I was charged a clean fee and another charge. I will be calling in tomorrow with mt claim .

Rating:

3.0

Check in staff was great but the rest of the experience was not good. When I got the vehicle, there was a check engine light and a check tire pressure light. I asked the person who was outside with the vehicles to put air in the tire. He said it did not need air. The light sensor was broken, but the tire pressure was fine. I was nervous the whole time I had the vehicle that I was going to get a flat tire. When returning the vehicle, there was a very long line of people to return vehicles. It could have been handled much more efficiently. After a long day of moving, I just wanted to return the truck and get home. It was exhausting to have to wait to be able to return it.

Rating:

5.0

Very easy drop off.

Rating:

4.0

Pick up process was long.

Rating:

5.0

Great customer services

Rating:

3.0

Two major things disappointed me. Firstly I called customer services from the United Kingdom to book a u-haul which transpires unless you can show USA ID you can’t hire. Fortunately my son had ID so he drove. The truck had 0 miles left in gas (zero!!) how can you give a truck out like that plus the most dented dirty truck I have seen with an oil change light on the dash and a truck cabin that could not be locked from the outside.

Rating:

2.0

front desk lady was rude was not helpful

Rating:

1.0

I was charged an extra day for being 15 min late. no grace given at all. i need a truck rental again later this month but i will not use uhaul

Rating:

3.0

They forgot to give me the dollys that I rented. The person working the desk was wonderful though.

Rating:

4.0

Hi team! The staff was friendly, helpful and fast, everything was great! The truck was in satisfactory condition! It was not quite correct in my opinion to charge for 2 gallons of fuel, since the mileage for the entire rental was 5 miles! If the truck can only travel 2.5 miles per gallon, then everything is definitely bad with it ; )

Rating:

5.0

Great service and very friendly!

Rating:

1.0

Front desk customer service is absolutely terrible. Mid 20s male at counter is one of the rudest and unnecessarily aggressive people I’ve ever encountered. Other customers came in and all were astounded by his behavior. I kept my mouth shut because I knew he had my credit card and could possibly act out or create false damage reports. One of the strangest experiences I’ve ever had at a business in my life.

Rating:

1.0

The vehicle was very dirty and inside was smelling cigarette smoke.

Rating:

5.0

Service Rep was EXCELLENT! She offered options, courtesy and kind. Way to go!!

Rating:

5.0

I am from Texas but my son attends school in NYC. I was nervous moving him to his new apartment and renting a U-Haul but to my surprise it went very smooth. The lady at the desk was very helpful. I was having problems with the app and my references and she took time to help me.

Rating:

2.0

The truck & dollies were reserved weeks in advance. When I showed up, there were no furniture dollies available, which put the entire move at risk. The people behind the counter didn't seem to care - they just said that dollies aren't guaranteed. If that's the case, then why reserve them? I had to go and buy my own. The truck had less than 1/4 of a tank of gas left when I picked it up, so it was running on fumes by the time I was done. There are not many gas stations in lower manhattan, but they saw that as my problem. And then I was told to return it with 1/4 tank - there's no easy way to do that... Good location, but poor customer service.

Rating:

5.0

Great experience

Rating:

5.0

I think they should go back to unlimited miles

Rating:

2.0

poor customer service at the store, the van had some food leftovers and it was dirt

Rating:

3.0

It was the end of the month so the place was chaotic, but the staff were overwhelmed.

Rating:

1.0

Not charge someone for 2 days when they’re getting the uhaul for 25 hours (just over 24 hours).

Rating:

5.0

Nothing as it was very easy and fast to return the vehicle

Rating:

4.0

Tires had low pressure which was stressful.

Rating:

1.0

The employees were extremely rude. Ruder than you would even expect someone working in an understaffed service position. They made me feel like I personally offended them by just showing up. Not only was I reprimanded for asking a question, my elderly mother was given more attitude than I’ve ever seen. In addition, and I’m not sure if this is in the employees’ hands, but I was given the rental with 10 MILES LEFT IN THE TANK. For something you pay for by the hour and by the mile, needing to spend an HOUR round trip to get gas in Manhattan was less than appreciated.

Rating:

1.0

Rude employee and van had garbage in it and was not clean

Rating:

2.0

I watched as an agent was very rude and belittling to another customer. Another agent treated me with disdain and annoyance. The furniture dolly that I booked was not available. As he walked away dismissively,, the male agent told me the cost was going to be removed from the bill. it clearly wasn't. I tried to wait to speak with the agent and adjust the cost, but there were too many customers waiting. I shouldn't have to pay for the $7 fee for a rental that wasn't available. Unfortunately, this location is the closest to me, so I am forced to use it. When I find other options, I won't be returning.

Rating:

2.0

Low fuel at 1/8 tank, expected me to fuel to 1/4th with a measely $4 credit. Scam.

Rating:

3.0

The check in process is a little chaotic as it has to be done online and the app is not very user friendly.

Rating:

3.0

Why did I complete the order on my phone and at the store needed to do it again?

Rating:

1.0

Stop charging that ridiculous facility fee!!! And over charging at $2.49 a mile!!!

Rating:

4.0

Allow people to fill out most of the info before they arrive. It can take time and not easy to do in the street

Rating:

5.0

As stated above, we were told bu the new haven state street office at pickup that there was an after hours (post 7pm) dropoff available at the Chelsea location. There wasn't and it was a big deal for my son to scramble and find available parking for this ten foot truck which took nearly two hours.