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Lynne CCustomer Reviews for U-Haul of Crenshaw
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brianna Alexander is awesome!!
Norman GPlease educate the people that work in the store to tell customers that they need to record the app information before leaving the location. He told me to do it at home so I was unable to take pictures of minor damage that was on the truck when I got it
Bruce GThis location was very busy with only one available counter person, however, I was helped and on my way in a very reasonable amount of time. I would not hesitate to use this location again and I would not hesitate to recommend this location if asked.
THOMAS MOnly downside is no parking but i suppose that is probably true of all locations.
Roland FThe customer service rep was very pleasant and helpful.
CYNTHIA AAnother satisfied customer.
RUDY CBrianna was wonderful.
KELLY MAlways exceptional service no improvements needed.
JAISHA LBrianna who assisted me was more than helpful and I appreciated her assistance and positive demeanor. She makes the difference!!! Please ensure she receives this commendation!
GEOFFREY OThe best service I've ever received in over 30 years of using. Continue your greetings and service with smiles throughout, it makes a difference.
ROY BAssociates took a long time when I checked in to pick up my reserved trailer. The trailer they gave me was full of oil, a couple of batteries rolling around and trash.
Jesus RI tryed to use the app to schedule appointment. Then it said I couldn't schedule, only through the 1800 number. Ryan agent sent me to the wrong location for pick up after scheduling with Ryan ... uhaul 👎 👎 👎
FRANCISCO CThe CS rep was awesome and very pleasant. Renting can be such a hassle but she made everything quick & easy
Jessica AAndy and Melvin from Junior’s Moving Labor were excellent movers. 10/10 service and I would recommend them for anyone looking for help with their move.
VINCENT WSince we arrived much later than expected, I had to do a remote drop-off. It was easy enough, and the instructions were clear, so no complaints on that end. Otherwise, I can't give any thoughts on the staff since the location was closed. Aside from that, it was kind of a seedy area so I didn't want to spend much time there.
Nikolas BNone
NELSON VThe folks at Crenshaw UHaul were great. While the app unexpectedly closed on me when I was picking up, they were right there ready and available to help out and take care of everything. Picking up and dropping off both took less than 5 minutes and I was on my way!
Michael NFriendly customer service
JESUS CLady in charged of the desk wasn't professional, treating me like ghetto, responding careless, insinuating me i can't drive reverse etc.
CARLOS MGreat customer service! Located in a busy commuter area so can't blame them for the lack of parking nearby.
MIIA MInspect and wash the equipment before handing off faulty equipment to another guest! They offered me a car with low tire pressure which turned out to be a flat tire which almost jeapordized our catering event by making us 1.5 hours late. To top it off the truck was covered in mud and smelled like cigarettes in the cabin. VERY POOR SERVICE. I WANT A REFUND.
ARIANA ENot much, it was perfect.
GREGORY KQuit giving UHaul different price on the reservations👍
ROBERTO CVehicle smelled extremely bad, had a mildew odor that was extremely unbearable
JEREMY LThey did a fantastic job. Great service. Helped me with all my questions with a smile. Really impressed with Uhaul and this branch!! Grateful to have them in my neighborhood.
ERIK FThe customer service team was absolutely fantastic!!!!
KEITH NStay who you are. You're great.
LOLITA HThank you!!!!
ROGELIO PAll the employees were knowledgeable and friendly.
ANTIONETTE TNeeds no improvement, Thank u 😀
PRECIOUS JThe representatives were very professional and courteous.
Rodney LClean
ROGELIO PNothing.you are great.
Earl VRates are more expensive than we would like. Staff were great.
ROMAINE FExcellent and communication and service thank you.
RUSSELL MNot much they were really on the ball
ANTHONY JThe staff at this location are extremely helpful and courteous. Great personalities. Ernie the field manager helped me a couple of years back at a different location and even then he was helpful. Keosha the young lady who helped me check in was very pleasant and understanding. They make a great team.
NORMEISHA BCame in super early in the morning because Home Depot cancelled my reservation that I had for days and they cancelled on me first thing in the morning. I needed a new truck/van ASAP. As soon as I got there I was assisted by Ernie who got me a rental van super quick and I was out of there so fast that I didn’t miss my pick up time on my new couch! Staff was great and the prices were incredible I paid less than I would have renting with Home Depot!
MAGALI OThe mileage is too expensive
NICSHAE LIt was very useful thank you
ALLEN CThe service was excellent, personnel knowledgeable, courteous and very helpful. Congratulations on having such a good team.Thank you to the staff of Crenshaw U-haul.
JULIET CThe windshield on the inside was very dirty. When the sun shined I could net see through clearly. I thought it was on the outside so used the wipers. That did not do it! Then rubbing my finger on the windshield in a few spots, it verified it was on the inside. The attendant who took the van in did not seem interested in my comment about it
MARK SThis was the cleanest most friendly U-Haul location I have ever visited. The staff there really seem to care about the place and its customers. First class all the way.
ELIZARDO FAside from being out of Dolly's this van rental worked well and staff were attentive. The van I rented a few days before had more modern technologies, but this one still got the job done and was in good condition- just not the level of electronic dashboard content previous van had.
ROBERT CThe van was spotless. The service was exceptional. Very easy rental. Thank you
RENATO GThe truck was dirty on the outside but other than that, the whole rental of the truck experience was great.
CYNTHIA CThe people at this location were fast, friendly, and helpful. I would recommend this location.
SHAWN MUpdate the computer system to one that is more efficient when you can. Great service. Like this location!
CHACE MRoy and the team are always so helpful
ISABELLE LI'm happy with the service.
PAYMAN GLove the owner attention and profesional!
SILVIA LThey staff went above and beyond to help us and accommodate. I am very grateful for them. The only thing that let this down was the vehicle had not been cleaned inside and has stained a couch. I did not notice until we were unpacking. Perhaps the insurance will help.
STANLEY CU-Haul everywhere we couldn’t even drop off the trailer.
NASEME HReverse gear went out in my pick up truck rental creating a safety hazard and a traffic jam.
ARNOLD CStaff was very helpful.
Merrilee ASame as above.
eddie p