Customer Reviews for U-Haul of Crum Lynne

Rating:

3.0

Fees are higher than expected ... 20 dollar rental turns into an 80 dollar bill

Rating:

3.0

Small amount of dirt left in cab and charged for cleaning fee. It would have been nice for the attendant to warn of potential charge for a couple of broom strokes that I would have been able to take care of. Hidden charges were not appreciated

Rating:

5.0

Give more of an importance to starting the mobile checkout process either prior to arrival or immediately when arriving to help the process move a little faster. Overall, it was a good experience.

Rating:

1.0

I reserved a 5x9 trailer for pickup in MALVERN, PA. Less than 24 hours before my scheduled pickup, U-Haul called to say I had to go to a different U-Haul location to pickup the trailer. Very unsatsfactory.

Rating:

5.0

The worker at the location was amazing! she was very friendly and took good care of me!

Rating:

5.0

We have been renting trucks for 5 days a week all summer. 2 days ago our tire blew out. It looked like it was hit by a cannonball the hole was so gigantic. I can't say I've ever seen anything quite like it. At any rate, we called your service hotline. The contractor initially said he would be there in an hour but then checked in and said he would be an hour and a half. After 2 hours elapsed we checked in and found out he broke down on the way with himself getting a flat however he repaired himself and should be there in about 15 minutes. After another half hour elapsed we called to see what was going on. They said they were going to call back but they didn't and then finally they did and they told us they were going to send somebody else out. We got a message that they were right down the street and would be arriving momentarily. After half an hour of not seeing them we checked in. They were still trying to track the guy down. Somebody from U-Haul called to for an update and when I told him the story they said they were going to send a different company altogether. Shortly after that call the guy who originally broke down way back when and supposedly fixed his own Tire, suddenly had been resurrected. He said again that he was 15 minutes away and he was determined to come see us. I told him they contracted somebody else so it wouldn't that be great if everybody showed up after not having anybody and then and then you're fighting over who's going to get the job. He was determined to come out and he showed up. U-Haul checked in to see what was going on I told him the first guy was here so they canceled the second company. It was quite and odyssey. Unfortunately we missed out on a bunch of jobs because we sat there so long and I had to pay two workers to sit on the side of the road for close to 4 hours. At any rate you asked so that's our story.

Rating:

5.0

Everything from trucks to staff to price is Just great

Rating:

5.0

No improvement everyone was polite and helpful

Rating:

1.0

I believe she was the manager. Very rude and completely lacking customer service etiquette. She talks to customers like they are children.

Rating:

5.0

Very smooth process!!

Rating:

1.0

I went there at my appointment time and was told that there was no one there to install my hitch. I was turned away.

Rating:

5.0

Employees were friendly and professional. They were a great help in getting out of the lot and answered all questions.

Rating:

4.0

I have tried multiple times at least six or seven to contact the U-Haul business department so I can get in business account. I have rented for the last 3 months and spend like $1,000 a week which could be greatly reduced if I had a business account but they just will not call me back I don't know what their problem is. So from that standpoint I'm extremely dissatisfied. If somebody could contact me from that department I would recently appreciate it. I don't know what you have to do to have them return calls. [redacted]

Rating:

5.0

FIX SIGNAL LIGHTS ON TRAILER(BOTH FRONT PANELS!) LEFT FRONT RIGHT FRONT!

Rating:

5.0

The gentleman that checked me in to rent the truck was fantastic.

Rating:

5.0

Great customer service

Rating:

5.0

I received excellent customer service. My questions were answered.

Rating:

5.0

I don't think there's anything I could find about proving other than make your systems work a little faster the customer representative kept waiting for your system to upload and download

Rating:

5.0

The app needs a lot of work, still had to go inside even after making reservations online because it didn't register.

Rating:

5.0

I hired two movers to help load items from my home into a storage unit, and they both did an excellent job. They arrived on time, worked efficiently, and handled everything with care. The entire move went very smoothly, and I couldn't have been happier with their service. I would definitely recommend them to anyone needing reliable movers.

Rating:

4.0

The gentleman who helped me pick up my truck was great ! He helped me through the process, answered my questions, explained clearly what I need to do, excellent ! Kudos for a great service. I am only unhappy with the process before I got there and that I had to go to this location as U-Haul could not bring the truck where I reserved it well in advance. I am sorry you only ask about the location and not my entire experience with U-Haul - it is my second time I am using one of your trucks and this time the experience was not at all what it should be, very disappointing. I do not want this to reflect negatively on the location but if you really care about feedback, give me a call. Probably you don't...

Rating:

4.0

The experience and customer service was friendly and nice. However, the representative provided us with an autotransport that had a broken tire strap.

Rating:

5.0

All Good

Rating:

5.0

Customer service was terrific - the gentleman at the counter was thoughtful and efficient

Rating:

3.0

Normally the employees ask me not to fold the pads because they need to be folded in a certain way. This employee said that I had to fold the pads or be charged $8 per pad. Not a pleasant experience.

Rating:

1.0

we reserved a truck for 8 AM for pick up. It was not ready. we had to wait over an hour outside. Customer service said I don’t know what to tell you. I’m extremely upset.

Rating:

1.0

The workers take out the gas n want to charge the customers for it

Rating:

2.0

Uhaul moved my rental 20 miles outside of where I needed it to be. The trailer was dirty on pickup. The trailer leaked, and not just a little... a lot.

Rating:

5.0

Helpful people

Rating:

5.0

Always need there

Rating:

5.0

Although the line to pick-up my reserved cargo trailer required me to wait longer than I expected, the customer service made up for it! Extremely helpful staff & I appreciated the help hooking up the equipment & walking me through how to use it!

Rating:

4.0

The Tow Haul light was on… maybe tell customers how to turn it off. Thanks

Rating:

5.0

Quick and easy pick up, good reps and customer service.

Rating:

4.0

Only 4 out of 5 stars. One clerk was annoyed that he had customers on a Sunday morning. The lady that waited on me was nothing but polite. The guy was almost hostile that he had to actually do work on a Sunday at 9 AM.

Rating:

3.0

I rented the U-Haul at 8:00 AM in the morning on 27 June and they had an inappropriate podcast on the speakers in the store (Steve Harvey podcast ) talking aboult women sleeping with women breaking up with other women and also threesomes . I actually walked out of the store. It was so bad.

Rating:

5.0

Friendly very easy process.

Rating:

5.0

Buen servicio

Rating:

4.0

I ordered a flat dolly but when I got there none to be found. I had to purchase one. Maybe they could have given me a discount on the purchase. I ordered the truck and dolly in advance.

Rating:

3.0

Our first U-Haul they tried to give us had a 'check engine' light on, when we brought it to their attention they said it was fine. Prior to leaving the lot we noticed the AC didn't work at all and we asked if we could switch it out for another. The 2nd U-Haul luckily had working AC, but it reeked of cigarette smoke.

Rating:

4.0

Good overall service

Rating:

5.0

Nothing

Rating:

1.0

Be more attentive. Customer Service was horrible and I was overcharged.

Rating:

5.0

Staff were all very friendly, courteous and helpful.

Rating:

3.0

The mobile pick up process did not work at all like it was supposed to The links did not work on the website. The truck they assigned was parked in and we had to call customer service - which did not pick up right away and had to wait on hold. Then on the phone with customer service for 30+ minutes trying all different codes and walking around the lot looking for a vehicle to use. It was a terrible experience. The customer service agent was kind and helpful, but I should not have had to use them if the process work the way it was supposed to. Very disappointed in the mobile pick up process.

Rating:

3.0

Old model (1980’s) 5x8 single axle trailer was not best suited for my long distance haul. Although well packed, poor suspension and rough roads resulted in breakage of several items.

Rating:

1.0

As usual, the service person didn't greet me or acknowledge me when I arrived. I wasn't even sure if he worked there. I had to ask him if he worked there. And as usual, I had to ask where the truck was located in the lot - he said I had to look for it by matching the number. I'm just looking for a basic service standards. Makes renting a truck a painful experience.

Rating:

5.0

Antawain was the best employee he was a big great help

Rating:

5.0

This site is awesome!

Rating:

5.0

This is my only place to get my trucks or trailers from great service.

Rating:

5.0

Top of the line service

Rating:

2.0

The guy working there that day was very ignorant, dismissive and unhelpful. I haven't written a bad review on anything in about 20 years. Fact.

Rating:

5.0

Great customer service!

Rating:

5.0

They helped fix a problem with my bill that I didn’t even realize had happened. Great work!!