Customer Reviews for U-Haul of Des Plaines

Rating:

5.0

worked great thanks

Rating:

4.0

Exhibit a bit more integrity on price. When I made my original reservation, the price quoted was $1,100. When I had to change the pick-up date by a week, the price went up $300 to $1,400 with no explanation given.

Rating:

1.0

They told me to park the trailer under the blue thing and then they said they have to charge me more because I can’t reverse

Rating:

5.0

Thank you customer service was great and friendly.

Rating:

2.0

Worker at this location seemed bothered that I was there to pick up trailer.

Rating:

5.0

Information about toll payments would have been helpful, both Illinois and Indiana tollways and possibly the skyway.

Rating:

2.0

Every time I go in, there is some kind of drama or bad energy. The best customer service I have received is from Zena (sp?) and even she shows little enthusiasm or friendliness. The worst I received was from a dude (don't remember his name) but he was downright insulting and condescending. I've given you all more than one chance cause I DO like the trailer, the fair price, the location and the relative ease of transaction but the customer service is so bad I decided I'm gonna start looking for a new u-haul location from which to rent. All i'm asking is basic friendliness and human decency here.

Rating:

5.0

Best of the Best experience, highly recommended. Thank you!!! uhaul team :)

Rating:

4.0

my experience was much more pleasant this time than last. i believe my CSR was Zena? She was kind, prompt and professional, unlike the jerk who "helped" (more like insulted) me last time.

Rating:

5.0

I Uhaul des plaines every six months, they have a helpful, courteous staff that makes the process easy and quick!

Rating:

5.0

The customer service not great! I felt I was dealing with the DMV office. Getting help felt like pulling teeth.

Rating:

5.0

Updating the trailors would be a plus, older models don't have the balance they should. Stepping on the back will make the trailor pop up, which is unsafe for renters. New model trailor has front weight for balance. I got stuck with an old trailor this rental.

Rating:

5.0

Great service

Rating:

5.0

I was impressed with the hours of operation and the agents came out very quickly to instruct me on where to park the auto trailer. A very quick process.

Rating:

1.0

The service was terrible your credit card machine kept declining my credit card 3 times until the person input the info in the machine... plus the lock on the door of the vehicle did not work I was never told of that until I figured it out at 9pm when I was done putting all my belongings inside had to go to the store to purchase a lock that was $12 when I returned the vehicle I asked for a credit and the person was laughing as if I had made a joke and today when I get a record it said I had not put gas and that I had returned the vehicle the next day when in fact I returned it 1 day early. Never going back to that place and will be telling my friends as well

Rating:

5.0

5 star 🌟

Rating:

5.0

La atencion de los muchachos chevere

Rating:

5.0

Great experience, the best so far at any U-Haul location , the gentleman that helped me (really helped ) , from start to end .

Rating:

5.0

The whole process is great - the only issue is the padlock for after-hours pickup. Took a lot of work to get it open,\. Maybe an easier way?

Rating:

5.0

They are reliably great

Rating:

5.0

Excelente

Rating:

5.0

Agent went above and beyond to answer my questions about the inside measurement of the trailer.

Rating:

1.0

We drop off trailers at this location 3 times a year (March, Summer & November) This is a very convenient location as to where we stay. This drop off we TERRIBLE!! I got to the location around 8:30 am on Sunday it was pretty chilly outside and not snowing quite yet. There were a few workers there. I went inside and they said that I would have to move the trailer to where it needed to go as they couldn't do it. So I backed the trailer into the spot they wanted. NO ONE came out to assist me. As you can see I rented the 6x12 trailer. It is NOT very light. I am 67 years old and am pretty fit but I tried to lift the trailer and couldn't do it. I had to go inside AGAIN, because as I mentioned before NO ONE came to assist me, to ask the employee (who looked to be pretty strong at least stronger than me) to come help me. With a huff he finally came out to help get it off the ball hitch to my van. I will continue to use this location because it is convenient to where we stay, but I hope someone has a talk with the employees that they need to get off of their butts and assist customers no matter what!!!!

Rating:

3.0

Do not change pick up locations and also improve your computer system to communicate better.

Rating:

5.0

Only difficulty was finding parking and getting through the lot. It might help to have signs by the driveways so that people don't come in the wrong way. A "Do Not Enter" by the Mount Prospect driveway. Truck was clean, handled well.

Rating:

3.0

The trailer in all was in bad condition, the trailer had damage making it difficult to stir and took me a very long to get the strap out. The strap were no good, the strap metal had way too much rust. Upon return I let the staff know the trailer should be inspected before renting, the trailer wheel seems to lock at times. I ask if there any discount that could be offer but they refuse. Keep in mind this is not my first time driving a trailer in general.

Rating:

3.0

Make the vehicle easily accessible or provide a detailed description of where it is located. A site member couldn’t help me, I had to call customer service (great service) who reallocated me another vehicle (after running in circles for almost an hour), which I would expect was not well prepped to rent out as it had the gas cap hanging out, and a lot of dust/sand in the back. However the vehicle drove well.

Rating:

5.0

Fast checkout , professional service. Great hookup service and fast drop off . Great stuff ! People are the magic in this location !

Rating:

5.0

Job well done in every conceivable way ! Thanks for making the move a pleasure experience ! Thank you very much !

Rating:

2.0

I opted for mobile checkout, when it came to rental time there wasn’t equipment allocated to my rental so I had to go inside, 30-40 minutes later I had my rental and was able to leave with my rental. I called regarding my rental needing more time and was told it was not a problem, I returned my equipment and was charged double because nobody made adjustments to my rental.

Rating:

5.0

No improvements required

Rating:

5.0

Andres was super helpful!

Rating:

3.0

The lady at the counter seemed helpful at first. She apologized for making me wait and asked how she could help me. I indicated that I had a reservation. That’s where the good experience ended. She then informed me that since I opted for the 24/7 option, I needed to go outside to the lockbox. She continued providing me with vague instructions. As soon as I asked her about the furniture dolly I rented, she stopped, made a face, and proceeded to tell me the order of which I proceeded were essentially insignificant. Subsequent to that, she was of no help and walk away never to be seen again. I struggled to find the vehicle. Once I did, I had to go through a series of checks and questions. None of this was mentioned to me. Therefore, I spent 30 minutes there just getting checked in. Absolutely no guidance whatsoever from that lady. Now, I must commend the gentleman who did in fact help me when I dropped it off. He walked out with me and told me he’d get me out of there along with a receipt. Quite the contrary experiences as evidenced by their individual personalities and work ethic. Shame on the women who worked the Des Plaines, IL location this morning 2/19 @ 9:30a. Smile, be polite and sympathetic. It’ll get you further at the job and life in general. Kudos to the other gentleman for being friendly and helpful.

Rating:

2.0

They were that all helpful. Rushing to close in 7 minutes. Then they couldn’t find the keys in the drop off box. Which, hey presto! Were there all the time!

Rating:

5.0

Super easy and fast pick up and drop off.

Rating:

5.0

Very good experience, representative that helped me was very professional and informative.

Rating:

5.0

Outstanding Services as always. Very dependable. Always a pleasure to do business with. Thank You U-Haul.

Rating:

5.0

Made it easy answered one question.

Rating:

4.0

Great experience

Rating:

5.0

It was an excellent cargo van in like new condition, perfect for the job I need it to do.

Rating:

5.0

Nelson was phenomenal. He was so helpful. He was totally reliable communicated and on time He went above and beyond. You don’t meet people like Nelson everyday. People like him are irreplaceable to any company. Give this man a raise. You won’t find another Nelson. He represented your company well. Will be returning

Rating:

3.0

We filled out the tank and they're trying to charge extra we supposed to get money back and instead we're getting charged extra we have photos and evidence for the gas we put in the truck

Rating:

5.0

thank you for making my experience awesome

Rating:

2.0

Hydraulic brake setup on trailer was not functioning. We pointed it out when picking up the trailer that it looked damaged, but we were assured it was fine.

Rating:

5.0

They are always helpful

Rating:

5.0

Everything great specially guy was working there really friendly and professional.

Rating:

5.0

Truck is feel like falling apart.

Rating:

4.0

The truck I rented would not always shift into high gear or the torque convertor would not lock up. It had over 113K miles. The drivers seat was collapsed so thankfully I did not have a long trip. I drove a total of 66 miles and had to put in 12.1 gallons of gas to return at the same level. The counter agent stated she would see if there could be some adjustment made, but on my final invoice there was none. I can only hope someone else doesn't get that truck for a longer trip and have a huge gas expense.

Rating:

5.0

More help. Too crowded and too much wait

Rating:

4.0

Training employees on better customer service practices. Manners and greeting customers goes a long way. I went to return my rental keys and the young lady is just sitting there with sunglasses on and just sticks out her hand and never says a word. The lack of professional is noticeable.

Rating:

2.0

Equipments were blocking exit. Equipment were not properly arranged and displayed. Equipments reserved were not available even though paid for. Equipment not ready for pick up on time costing me valuable travel times and missing out on other engagements. I scheduled a mobile pickup for 7am and did not get equipment until 8:45am or thereabout. Not impressed. Utility dolly I was charged for was not available.

Rating:

4.0

Minor issues first, Inside glass of the van was dirty from offgasing of new plastic in dash etc. FULL DISCLOSURE, I am a retired auto service manager with 35 plus years of operational experience. Hard enough to drive an unfamiliar vehicle and not be able to see clearly. Ford design issue, this has got to be the smallest brake pedal I have seen in a long time, my foot had a hard time finding the brake. Major issue, upon returning the vehicle that night I was not given my final bill, I was told to watch my e mail for one the next day ( which has not arrived yet). However my credit card has been billed for the extra miles I put on above anticipated, sure would have been nice to know at 4:40 last night at turn in, also would be nice to see a breakdown of charges.

Rating:

5.0

My move was a smooth experience, no surprises and all paperwork went pretty fast as well...I recommend using this uhaul location.

Rating:

5.0

Just keep doing what ye are doing Service is great

Rating:

1.0

Car btokendown less than 2 mile drove. Wheel alignment is awful. So scared to drive. Unsafe.

Rating:

5.0

Only the problem the get me the Troka more dirty ( social) bat a apreciable tk to management put more atención, I love u haul rent a troka the best 👌

Rating:

1.0

It took them over 45 minutes to find the right truck and I already had a reservation

Rating:

3.0

There was only one very hard working staff member at 8am pickup. She handled it very well, but needed assistance. My only complaint is that I paid for a furniture dolly and five blankets. I learned the hard way to not assume they were in my assigned truck for me. Hard on my moving help .

Rating:

5.0

I didn’t see the facility Bc they delivered the box to my home.

Rating:

5.0

The customer service provided was phenomenal! Couldn't ask for a better experience, thank you!

Rating:

1.0

A U-Haul employee assaulted our delivery driver, and only sent them with with one of our two boxes. I tried to call the location 9 times over 4 days and never got a reply. I'll never use U-Haul again.

Rating:

5.0

Liz was great! She delivered my pod early (yay!) and picked it up on time the next day.

Rating:

5.0

Everything was great

Rating:

5.0

Everything was great