Don't just hook up a trailer. Educate the customer on the hitch, attachments, trailer ramp etc. We need to know how to troubleshoot to done degree. And lock down the trailer on the hitch ball!!!!!!!
MARIO ACustomer Reviews for U-Haul of Downtown Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Manager of this location truly makes me believe good people still exist! After receiving a faulty trailer from a different location, being stuck on the side of the road for 6 hours with no genuine help from U-haul, this specific manager made all the difference. She came to the location in the middle of the night/ non business hours, and changed our trailers. She was helpful and super understanding of our situation and genuinely cared to help us. I really hope she’s appreciated for the job she does!
MARISSA VThe manager at this location is terrific and proceeded to help me with the situation the other stores in Southern California left me with. They're very welcoming and willing to help and at this location
Larry VI didn’t get the name of my customer service rep, but she was really exceptionally good
DANIEL TFuel level was below a 1/4 tank and the charge me when I returned equipment also I was charge a whole day for being late less than an hour
KEVIN PMarlys, the manager is always very helpful. The other employees are quick to provide good service. On this visit, DiMetri quickly and efficiently hooked up my trailer and was very pleasant to work with. The lot is a little small and congested for all of the equipment and services they provide, but the staff make the best of it. I recommend this location.
DAN CGot rid of a mattress in less than an hour! Easy and pleasant experience.
EUGENE FVery quick, professional, friendly staff
JORGE AThe 2 guys working were fantastic. It was busy on Sunday, Easter morning, but they were fast, professional and experienced. Very easy to work with. Busy enough location that a 3rd employee at the time would have been helpful.
AUSTIN EGreat service!!!!!!!
PAUL C:)
JUAN PManagement does a superior job. The Broadway store has been my go to rental needs for several years now.
WAYNE CKind, considerate professional people and they did a great job. I use them whenever I need a U-Haul.
MARK BIt would be nice if when I rent one of the vans for a day I could be assigned the newest one on the lot instead of the oldest.
Janice LThis was an awful experience. After checking in, I’m told it’s going to be a bit of a wait because my rental was blocked by other cars that they needed to get out of the way. Well once I’m waiting for too long for this to happen, I go to the check in desk and he tells me they need to switch rentals because of missing key problems. Then they switched rentals a couple more times again…by the time I finally got in the rental I just drove off immediately. It wasn’t until I had it all packed up that I realized they gave me a rental with below empty gas tank. Just overall awful I’d never recommend this place.
JASMIN MTwo sets of keys, one for the driver and one for the person signing the contract.
Susan HManager is very cheerful and a pleasure to work with. Staff on duty was active and tentative. Environment was clean
KELLY SMarlis and her team were so friendly and efficient.
Michelle PThe wait was quite long as there was only one employee staffing a very busy location. I had to wait about 20 minutes. However, the employee was excellent and my experience with her personally was great. I would recommend hiring additional staff for Saturdays and the end of the month.
Jennifer AEveryone from the manager down were helpful, smart, efficient and had a sense of humor. They had me when they had my reserved rental on property as reserved. Looking forward to going back next month when we move. Our 6th? U-Haul rental.
Paul MEveryone that worked there was highly professional, worked quickly, and made the experience enjoyable! Excellent all around.
DAVID CThe workers here were great, honest, and very helpful.
JOEL RProperly report the starting vehicle fuel level so it matches the contract. Include all ordered extra equipment items. Ensure the key and contract that is printed match.
JASON M25 miles of driving required 6.5 gallons of gasoline to bring it back to the requested return level of 5/8ths. 4 miles per gallon is very bad gas mileage for a 10 foot truck carrying a half load. If this is the standard, then I will be using a different provider for the rest of my move.
RICHARD BThe staff was great, very helpful, responsible, professional, and moved quickly. Well done!
DAVID CExceptional customer service
DEBORAH CRented a truck recently from my local U-Haul to move some things into storage, and I’ve got to say — it was a flawless experience from start to finish. The staff was friendly, professional, and had me in and out faster than I expected. The truck was clean, well-maintained, and ran like a champ — no surprises, no issues. Booking was super easy, pickup was quick, and drop-off was just as smooth. They even made sure I had everything I needed for a stress-free move (shoutout to whoever double-checked that dolly for me — lifesaver!).
Sheridan EI had some complications and they were very patient and helpful.
ROSS LOver charged for miles. I know where I drove and somehow 40 extra miles were tacked on to the bill.
KAREN MGreat service!
GREGORY GExceeding expectations
ISAIAS RThe store manager is a real credit to your company. She made the rental experience easy and hassle free. Thank you.
RANDY RAwesome Customer Service and well maintained equipment.
WAYNE CDrop off process is very Lengthy and at night it’s dangerous.
DIANEY NGreat service
ANNECHRISTIN TThe customer service was very good.
JAMES HEveryone there at 11am on february 22nd 2025 each did something individually to make my experience wonderful. I truly appreciate the quality of the customer service there, you have some great employees at this location.
DYLAN FExcellent management and staff!! They go above and beyond every time!!
KERRY SThe manager was especially helpful and very knowledgeable about all of the equipment.
Kristen AThe guy that helped me was great
Robert HThe lady was extremely helpful caring and professional
SHENA TI hadn't rented from them in awhile.Obviously, these are new staff members.I was very pleased @ the patience they had w/ me .The check-in went smooth as well as the return, I felt very grateful and will certainly not hesitate to use them again.
LINDA LEverybody and everything about this truck rental was excellent!
STEVE WJust dropped off here so didnt look around too much but was just fine and they were attentive and speedy
SAMANTHA CFantastic employees, great service, well run and maintained business, everyone was friendly.
JOEL SThe Manager was very helpful and friendly. I would not hesitate to rent from her again.
DAWN DEasy in & out and fast. The employees are really great at their job.
STEPHEN MEverything was smooth for me
Michael Seasy in and easy out!
Kelly DNothing it is perfect!
ELIZABETH MGreat service, easy process.
JOEL OI said no because I am not sure there has been many times in which my debit card was charged as well as, refund delays. Beware of UHaul transactions credit and debit, you just may get hit all up side your head...
Ernest RIt was great service, and the staff were very friendly and helpful. The only thing is some of the cars may need some maintenance at some point but otherwise it was ok.
Nicholas JThe kid who checked me in was great. Just a simple straightforward get the job done nice kid, I imagine it’s the kind of kid you’d wanna keep around if he was on my team.
Matthew MYou did great
JOSE F