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HUGO CCustomer Reviews for U-Haul of East Los Angeles
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you put all the right equipment that I ordered in the truck
DAVID AI strongly recommend to my friends.
DONGKEUN LBook while I was on the line and the worker helped me very kindly to finish my reservation.
SULMA CCustomer service rep Christian was an excellent salesman with great communication skills and a wonderful attitude thank you so much Christian
JESUS RInclude water bottles free of no charge.
BELINDA GMy windows were dirty and I couldn't see well thru the windshield. The truck itself was clean as could be expected. Angelina is very nice, helpful and professional. She is a good employee, I enjoy doing business with her.
CHARLIE SEverything is 👌
JOSE CWorst location ever. Please go to Pico Rivera location. Atlantic location is just the worst. The staff was unprofessional, and the waiting lines were excessively long. The manager added unnecessary complications to the process. I do not plan on returning
Konstantin Pgreat professional service.
JOHNATHAN TBooked through the U-Haul app — overall a smooth and easy experience. There were a few minor irritations with the app interface, but nothing major, and I’m confident the developers will improve it in future updates. The location itself was great. I had a quick interaction just to pick up the key, and the guy at the desk was friendly and professional. Everything went as expected. Keep it up, guys!
GEORGE NCounter folks were fast, friendly, and efficient. Thanks for that!
MICHAEL KI was everything good conditions and everything was good service
MARIA VThe vehicle had a cracked side mirror
Carolyn GGoos service Overall
JESUS PFast service- everybody was nice and efficient !
GRANT IWhen the local movers arrived to pick up the U-box, it was not ready - they had to wait. And then when they got to our pick-up location - they had not been provided with the promised 24 moving blankets - just 4. So I had to drive myself to the location to come pick up more blankets. This delayed the movers from getting to their next job on time - luckily they waited for me to return with the blankets. The staff at the location were accommodating, and got the U-box ready while the movers waited, and also provided the additional blankets when I explained. I know things can sometimes go awry, but this seemed to be an avoidable lack of communication from the national reservation system with the local office.
Anne FI have nothing to recommend,I think you guys are very professional and ready to work. Thank you. Manolo.
MANOLO RI made the rental on their app 3 days before event and it was sooo easy. the process is easy to follow, picked a vehicle, uploaded drivers license and payment info. and all done. Walked in and was handed keys in couple minutes. will use app again and this location too. good service and friendly.
Salvador CGood customer service
ENRIQUETA MI found three cockroaches in my U-Haul compromising me. Now in my new apartment, I found two due to the UH.
JOSE CGreat, fast and easy customer service Thank you!
RICHARD HWhen I make purchases over the volume needed I should have an honest accounting by the return site personnel to give me an honest return credit of the clean new product. I provided pictures of the item and they were secured with the rental blankets.
ROSS RSeguir como hasta la fecha lo están haciendo gentiles atentos y serviciales gracias por su ayuda
ALEJANDRO MAll went very smoothly, Thank you
DANIEL GThe online contactless pick up did not work. The "pick-up" tab button not available to click until 10 minutes after my rental was supposed to have started and then kept saying that I was at the wrong location (I was not). I had to wait in line and didn't get my truck until 40 minutes after my rental was supposed to start.
EMILY VThe girl that help me was very helpful and kind!
ALEJANDRO AEverything worked out great.
MERLE RGood Service
FELIP PThe representative that helped us was great. Very respectful, helpful and answered all of our questions.
LUZ LClean out the box container better . My truck smelled really bad in the container
SALVADOR MHave more people assisting customers at the desk. No reason it should take so long when reserved online. Took about 45mins to get helped.
RAMON BMuy. Buen. Servicio. Gracias
JOSE RWhat more can u do? Rented U Haul for approx. 2 weeks. You've done enough. From customer service to rental service are beyond excellence. I would do business with them again! Stay positive!
JESSE RGot denied my service for a bad reason. I need to be refunded a big charge.
BRANDON BEverything was perfect, I always choose Uhaul location on Atlantic Ave in East Los Angeles
ANDREA PN/A
BRIAN MQuick and easy. Solid workers.
IGNACIO SALL CARGO VANS PURCHASED SHOULD HAVE Sliding side doors.
DONALD JThe young lady opening was extremely organized.. very kind and super efficient in my rental process. The afternoon young lady was just as kind caring and had the same positive energy! Great staff. As well as my on line experience. Fantastic as well. Love u haul. About my 4th time now. This location ROCKS!! Excellent staff!!!
ANTHONY MRecomiendo reservar antes para no tener una decepción
NORBERTO GExcellent location and service
Hector GNo improvement, everything was wonderful 👍
ANGELO OThe manager could learn some manners and greet customers properly. She was the most ruthless giving me a key to a van with no explanation whatsoever. It was hard to believe she was the manager. Poor customer service to “Angie” be nice to your customers.
ROSIE LBuen servicio...
JUAN GGreat Customer service in and out real quick thanks to Angelina.
FRANCISCA JMore employees, over 10 customers and only 1 friendly employee to help.
Jonathan FNone at this t
MANUEL AThis is the slowest U-Haul around. I only rent here out of desperation when the other ones don’t stock the vehicle I am looking for or are not open at the right time. I avoid this location as much as I can. They are zombies and move like them too.
Matthew PGreat staff. Facilities was clean and easy to find
PATRESSYA GThe store opened 15 minutes late and only had one employee working. There was a line of 8 people waiting. Pick up was reserved for 9:00 a.m. and it took over 45 minutes to pickup a trailer.
DELMAR LIt was very easy and fast to reserve and empowered helpful.
DIANA OReps did not even say more than two words. No hello, no have a good day. Very displeased.
EDDIE OThere was only one person working and a long line; they were too busy to provide a receipt after scanning the trailer in, and therefore it shows one day later for the return instead of the actual day it was returned. It wasn't the employees fault that they were the only one working
Philip WThank you for service!
LUAN LI don't have any comments.
CARLOS R👍
ARMANDO RThe process took a little longer than expected but other than that everything was great 👍.
SHELBY WEmployee's were all very helpful and provided above average customer service. However, I had previously discussed that I wanted to pay with a different method of payment once I returned the truck and not use the credit card that was used for the security "hold". When I arrived to return my trunk the employee had already charged my credit card on file without my consent because I was planning touse a different method of payment. Other than that everything was done very well.
REYNA MI was overcharged and the whole overall experience was terrible
HECTOR RThank you!
LUAN LI was 4 hours late charged me 165 o. Top of my 155 deposit I plan to sue
BRANDON SThe gent that received my cargo van when I returned it had 3-4 returned items that he had to process that afternoon of Sunday, 11/10/24,approx.3:00 pm. He was very fast with processing the 3-4 trucks, vans,etc. He had a calculator in his hand, checked the returning mileage,
RONALD CGood customer service, no issues, thanks
JORGE R.
Viresh a | Overall ExperienceHelpful staff
Raquel A | Overall ExperienceOur storage unit had rats
Michelle O | Overall ExperienceEveryone that I needed to deal with we're professional, well trained with forklift operator and helpful either on phone, via text messages, and dropping off/picking up containers. Great experience! R
Rita P | Overall ExperienceOur UBoxes from another state and we did not visit this facility. But what I can tell you is that the customer service was excellent and Jennifer who delivered and picked up our boxes was excellent!
julee f | Overall ExperienceNA
michael v | Overall ExperienceAs always, my experience with U-Haul was convenient and painless. Thank you!
KT N | Overall ExperienceI RECOMMEND U-BOXES FOR LONG DISTANCE MOVING ,IT TAKES AWAY THE STRESS OF DRIVING FROM POINT A TO POINT B .WHEN I CAME IN I APPRECIATED THERE WORDS ,"WE GOT YOU COVERED" IF I HAD TO DO IT AGAIN I AM
javier s | Overall ExperienceThe use of these U-Boxes was exactly what I need. Thank you,
PATRICIA R | Overall ExperienceDrop off and pick up of Uboxes were handled easily by your drivers. They both were courteous and timely! We never visited the facility so I am unable to answer questions about that.
SHELLI D | Overall ExperienceJennifer (Uhaul Boxes, Delivery & Pick Up) & Daniel (office) are always friendly & professional. It was a wonderful experience working with both of them. Thank you!
MICHELLE F | Overall ExperienceThe service was really good. Thank you The ladies who operated the fork lifts did a very professional job. We were very impressed.
stephen g | Overall ExperienceI did not go to this facility because I ordered u-boxes. But the delivery people were great. I had to order two more boxes at the last minute and it all worked out great.
Robert R | Overall Experience