The Team was great. I didn’t know that I was supposed to take my own pictures, and basically sign up on my own. I must have misread the instructions. This is a major inconvenience, especially when you’re stressed out moving.
LISA BCustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have staff show you where the car is parked and assure that you have all the equipment that you need. The location had a large fleet but the front desk staff didn’t really provide much of a service and was occupied with personal conversations and what seemed to be hanging out with a friend.
Leonardo TThe young lady that was working was VERY UNPROFESSIONAL! SHE NEEDS TO BE FIRED! Sat in the chair on she cell phone… act like she didn’t want to be there. Act like when you ask for help… because I’m not use to doing the cell phone procedure, she act like I was annoying her…. SHE ACT LIKE A STRAIGHT UP HOOD RAT! I use to come there before, the men that worked there was professional. I WILL DRIVE OUT OF MY WAY AND USE ANOTHER U-HAUL COMPANY FOR NOW ON!
ANTHONY HThe representative informed me that the optional insurance was mandatory in order to rent the van. She then quoted me one price but ultimately charged me a higher amount. I was not made aware of the discrepancy at the time of rental and did not discover it until after I had returned the vehicle and received the receipt by email. I contacted customer service later that evening to address the issue. After reviewing the transaction, customer service resolved the matter. While I appreciate their assistance in correcting the billing issue, the initial information provided regarding the insurance and the price quoted was misleading and should have been clearly explained before the rental was finalized.
Norman GThe customer service representative was very courteous & professional - however, I was EXTREMELY MAD & VERY ANGRY that when I got there I had to go the ENTIRE renting & registration process AGAIN - despite having done everything the night before online. What was the use of me uploading all of my documents and doing pre-registration if I had to do it again at the office? Very unprofessional & very disorganized.
Yolanda RThe guys working that location were awesome!!
LATASHA SThe van I rented needed a wheel alignment and display a sign on the dashboard the entire time. I did not feel safe. I rent frequently and would like to know that I am renting a well maintained vehicle.
MONIQUE BOrder was not what the web site led me to believe1. I requested store check in but had to do mobile when I got there. 2 forced to accept $30 insurance and told it may be due to the location.
ALTHEA CHave your workers respect their customers in a professional manner.
Walleania HGreat service!
Gregory CThank you.
Bryan BThank you, happy to serve you.
Djevenson PThe people at this location we very helpful. My biggest problem is at the corporate level. You book a pickup at one location, and the day before they tell you that pickup will be at an entirely different location more than an hour away. And because it’s last minute you have to no choice but to accept it.
MICHAEL CI had to wait a while to get my truck. Then the truck didn't have the supplies I ordered (I only found out after I inspected the truck and notified the staff there). The truck had less than a quarter tank when I got it. And after I returned the truck, I was charged $85 for fuel. I am never renting from Uhaul again.
Jose CIt’s OK
HOLLY CMy suggestion is to have other U-Haul locations model the customer service that the East Orange location has. Rob, House and the crew there are excellent and provide top notch customer service.
Carter MIt was a great experience, everyone courtesy and friendly. The process was professional and pleasant.
Judith FThank you
Andrew NEverything with the rental was fine. The app process was a bit annoying.
Jillnise GIt took me over 3 hours to get a reserved rental bc the system was down, Once I finally got my rental, the fuel was slightly under 1/4 tank per the contract, I was so annoyed that I never argued the difference … I brought the truck back with more gas than I received it and they had the nerve to charge me a gas difference ..! Which is absolute non sense !!!
Damiyr AI was told that insurance was required for this rental -- the associate would not allow me to checkout without it. If this is not policy - I should be refunded. Secondly, I was charged for refueling but I refueled to get the car back to the level. I couldn't wait around for the employee to checkout in front of me, as there was another car he was checking -- had I known employees would lie about fuel level, I would have stayed. I spent $20 to refuel to avoid a charge. This is bogus. I won't be renting from this location again.
Efrain CThank you so much
SAMIR HChange your process. This is not a criticism of the location but of U-Haul. I shouldn’t have to take pictures of the truck and upload them on your site. I’m looking to rent the truck and drive it not upload the in
RODOLFO RThe manager steffany is the best,she handle challenges very well.
FESTUS AKeep up the great work.
MONIQUE BThe lady at the front desk was very friendly and knowledgeable. I have rented trucks from that location many times and plan on renting from there in the future.
DOUGLAS PMake sure you guys have coffee at the location ☕️
CLARENCE AWait time
Ashley SVery happy with the service
Mia GThat gentleman that assist my nephew and me as well as everyone I heard him interact with, i was very patient. In dealing with different people's disposition and attitudes. He never became irate if I could get him a 100 stars, without a reasonable shadow of a doubt, he deserves it.
Cynthia BThe app and website have an option for counter pick up however this location doesnt offer it. I did not want to take insurance as i was only driving 4 miles for 2 hours. While on the mobile app I did not select the option I have been charged for it
Aamish AAll was excellent!
Robert DToo much hiding fee. I was. I had to only pay 129 and I was charge 189 dollar idk for what. I didnt even went over miles and I was charge over mileage. Truck was not even full. And they charged me for that. I will never use U-Haul again
Jason AApproval process a bit overkill. I put gas in the tank but still charged.
Paul SGood office.
Milton NEasy Peezy rental
Mara BNo I wouldn’t recommend this location because they checked me out at a later time and then charged me another rental fee and fuel fee and gas and lied about how much gas was in the truck
Alnisa RMy phones internet always get slow when I’m inside your rental office I think have a customer accessible kiosk would be a wonderful addition.
DERRICK UOnly because the Florham park location was much closer to me. The truck was immaculate. I felt comfortable driving it and would definitely recommend U-haul to friends.
Frank ZTalk to the customers. Help more when in need especially when having tech problems
Dwayne BThe representative black guy on the shift on 19th of july 2025 was so disrespectful,lies,talk to much that led other customers left the office to other places,he even talk to uhaul customer care and lies,he do too much which the staff of uhaul too know about this.please let him go for more training on how to attends to customer.
FESTUS AMy overall experience with U-Haul as a company is okay. At the East Orange New Jersey location, the staff is absolutely terrible. The attitudes were horrific. The name calling was unnecessary to be called a b**** when they think I couldn't hear them. They did absolutely nothing but continue to say just use the app just use the app download the app we can do everything in the app questions could not be answered by then they just kept referring me to the app.
Christina OAdd another sales person.
Kevin HN/A
SY CThat new online process is very Anxiety Driven. I don't like it. There must be a better way. Makes you not want to rent from uhaul. That was ny 2nd time and both times my anxiety was exacerbated due to this process
Robert COverall it was a very smooth experience. "T" was very helpful with suggestions and answering questions. Would use this location again for sure.
Michael MThe customer service was good. What killed the experience for me was the non human interaction. The code didn’t come through via text and the “get my van” process was longer than it needed to be. Essentially it would be more efficient if human did the check out. The “self help” process it’s t helpful.
Akeno LI was charged for gas after I received the vehicle on less than a quarter and returned the same way of not a bit more. I was also charged per extra miles and a move cost.
Aisha CLack of awareness of employees
Aaliyah JHonestly, I don’t have any suggestions for improvement because my experience was excellent. The associate who helped me was knowledgeable, professional, patient, and very pleasant. She made the entire process smooth and provided outstanding customer service. Please recognize her for a job well done.
Murlinda GI love this location
Edward SWindshield wipers didn't work in a vehicle.
Finton DYa'll treat the customer with respect and service
Lisa PThe truck had no issues and I was able complete my trip with no problems. Thank you U-Haul!
Nancy TTodo excelente
Jose GThe young lady in the office was so helpful, very pleasant.
JACQUELIN OMe agradó demasiado saber k contaba con una señorita k hablaba español yo soy un joven latino hablo poco Inglés pero para este tipo de trámites es mejor estar claro con los requisitos y cosas por el estilo me agradó Lo recomiendo
Carlos MGreat customer service the employees at this location were amazing. Very motivated and fast paced. Highly recommend this location unlike any others I have been to.
Toni J