Customer Reviews for U-Haul of Gettysburg

Rating:

5.0

Completely satisfied with your service!

Rating:

3.0

The person who took my equipment was not in uniform and was very rude. I recommend this place but not if that person is working there.

Rating:

5.0

👍

Rating:

5.0

Dropped of my 15ft truck after a long day of one way driving. The check in rep Brianna took care of me right away and was very nice and helpful! A completely stress free move with U-Haul trucks!!

Rating:

5.0

Customer service at the location was excellent. The reservation team should clarify all requirements & restrictions for rental ahead of time.

Rating:

5.0

Everything is fine. Kyle is a great asset to U Haul. My issue is: I wish I didn't have to traverl to & from Hanover, a decent sized small city, to Gettysburg to get the rental trailers I use. There needs to be a U haul location in Hanover with a selection of trailers.

Rating:

5.0

The whole process was easy and no hassle.

Rating:

5.0

All is good. Wish the location in Hanover would offer the trailer I had to drive to GEttysburg to pick up & drop off.

Rating:

5.0

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Rating:

5.0

I've used this facility for many years. Always receive great service. I will continue to use this facility for my local favorite. Shawn is great.

Rating:

5.0

In terms of equipment and service, I do not have any recommendations for improvement. It would be a help to have the 5x8 trailers equipped with a running light visible to the driver to verify when running that the trailer lights are all on. For example, when I would stop for fuel, I had to cut off my car lights; when resuming travel I realized I was already back on the highway and had not verified running lights were on. Secondly, it would be great if UHaul could 'rent' a cranking tongue wheel (as are common on boat trailers). For my use, I needed to off load some furniture in one location, reload with different and heavy furniture and then detach the trailer for 2 days until I was ready to make the return trip. Tongue weight was too much for me to lift, so I jury rigged a hydraulic jack on blocks to raise it and make re-hitching possible.

Rating:

5.0

Train the new employees little better

Rating:

1.0

I was charged extra mileage despite the proof I did not go over.

Rating:

4.0

Make at least one ramp so you can change the width

Rating:

2.0

Kyle estimated the miles we would need incorrectly. We ended up with a $82 extra mileage charge but we gave him our address in Delancey, then to Binghamton. I could have dropped off in Oneonta for less money. A bit cranky about this.

Rating:

3.0

Truck only had 1/4 tank.of gas no one called us night before no one reviewed drop off wrong name on contract receipt was in wrong name

Rating:

5.0

We had a good experience. Thanks.

Rating:

5.0

Very good experience

Rating:

5.0

Wish all locations were this good

Rating:

5.0

Nothing, Awesome service!

Rating:

5.0

Your employees were friendly and got me checked in and ready to go in a short time. He did a great job.

Rating:

5.0

Shawn did a great job taking care of me. Many kudos!

Rating:

5.0

Very nice location with super fast check in for my return. Excellent customer service.

Rating:

5.0

Very happy with the experience.

Rating:

5.0

The guy who helped me was super friendly and helpful…very easy transaction and trailer hookul

Rating:

4.0

I thought the fee per mile was too high. Otherwise, a good experience

Rating:

5.0

My only complaint with the car trailer was the ratchet system. Basically, it hasn't been lubricated so the drum was metal on metal and really tough to crank or free-spool when trying to remove the strapping. At one point in my haul, the straps were flapping so I stopped and noticed the ratchets loosened completely causing a serious safety issue. Please periodically replace those ratchets and keep them lubricated and functioning well. All in all, it was a terrific value and great service at Gettysburg. I'll definitely rent from them again!

Rating:

1.0

Be honest and do not try to defraud customers. I will be seeking advice on the next steps and action. The actions from this unit is obvious that they do this regularly to customers. Unfortunately for them I refuse to be taken advantage of.

Rating:

5.0

Excellent customer service and well maintained van! Thank you :)

Rating:

4.0

The trailer had cut straps on the tire holders and I feel could be dangerous . I even bought an extra strap to secure the pulling car tire . No even sure if they know the straps were cut . Thank you

Rating:

5.0

Craig, employee ensured all signals were working. He discovered my truck driver's side trailer fuse was blown and replaced it got me. Very thankful.

Rating:

5.0

Excellent customer service! Thank you 😊

Rating:

5.0

Awesome, exemplary professionals work here.

Rating:

5.0

Always friendly and assertive. Those guys know what they’re doing and always get me out the door quick. I wouldn’t go to any other Uhaul if I don’t have too

Rating:

5.0

Kyle was great at the Gettysburg location! let me know about discounts for dropping truck off at a different location which saved us a good deal and used those savings to set us up with some packing supplies that were crucial to our move!

Rating:

5.0

EXCELLENT SERVICE THE PERSON WAS POLITE EXPERIENCED AND HELPFULL

Rating:

5.0

Great job! Easy pick up

Rating:

5.0

This was the easiest check-in I ever had!

Rating:

1.0

Employee was saying that we drove 61 miles. We only went 45 as we calculated it ourselves. The employee was rude to us during that time as well.

Rating:

5.0

Very reliable and helpful staff. Kyle and his staff were very helpful to us as we were faced with the challenges of emptying my mother’s home in a short time frame. Trucks, storage units, and trailers were always available when we needed them.

Rating:

5.0

First time using this location and it was very easy to drop off and closeout the rental. Great customer service and friendly personnel.

Rating:

5.0

Everything was taking care of with professional work. They were very helpful and I was very pleased. I will use them again and I will recommend them to anyone I know who is moving anything.

Rating:

3.0

uhaul employee that processed my pickup was not very friendly. She barely spoke, did not welcome me or say hello. I felt as if she did not want to be there and was doing the absolute minimum.

Rating:

5.0

Kyle is a great person to work with. He has great work ethics. So very helpful and kind.

Rating:

5.0

Perfect

Rating:

4.0

Auto transport didn’t fit my truck so I had to leave my truck in pa. The personal at g-burg where excellent

Rating:

5.0

Change absolutely nothing. The service was impeccable and the truck and equipment were clean and well maintained. The man behind the desk who took care of me was suer polite and helpful! Thank you for a great experience!

Rating:

5.0

Excellent service, ewuipment, and advice. Made our move easier.

Rating:

5.0

Very friendly staff. It was a breeze to pick up and drop off.

Rating:

5.0

Excellent all around

Rating:

5.0

Team at this location is GREAT and appreciate the Christmas Candy!

Rating:

5.0

Trailers get used and neglected, the staff was very supportive and got the issues resolved quickly, I believe U-hauls policy on trailer maintenance needs to be adjusted a little. The tie downs on the deck of the trailer were extremely small and were rendered useless with larger cargo. Again this is not a reflection of the staff/support at this location.

Rating:

1.0

Find another place in this area for a better Uhaul stor.e

Rating:

5.0

Very organized and clean facility. Been to other u-haul facilities and this is by far the cleanest one i’ve seen! Super friendly staff as well!

Rating:

5.0

Truck smelled of cigarette smoke that caused allergy issues. Also the location was changed from Hanover which was not real convenient but would have worked better if that was indicated early on rather than by a notification the evening before.

Rating:

3.0

You charged me for fuel when I left it with more gas than I got it with.

Rating:

4.0

One tire was low on air but otherwise the truck was in good shape. Staff are friendly.

Rating:

4.0

I would rate the customer service maybe one star. As a customer, the staff was more engaged in their conversation rather than communicating with me. They were complaining about other customers and staff members. Very unprofessional in my opinion. It’s as if I wasn’t even there. As far as the equipment I wasn’t given any instructions on how to use it.

Rating:

3.0

Drivers door hard close, seal leaked which made impossible to hear the radio unless maxxed out, and truck made a god awful noise when shifting, like something was loose and ready to fall off.. it was clean ..

Rating:

5.0

Thank you. The U-haul storage experience was very helpful and met our needs and expectations. Clean & secure facility made it a pleasant way to satisfy a requirement.

Rating:

5.0

The Gettysburg PA location is phenomenal. Those people deserve recognition. Thank you for your time.

Rating:

1.0

Bad uneven seal on shed door at bottom. Rat poison dispensers and mouse glue traps on floor inside my assigned shed. Employee told me unit is not as temperature regulated as website claims. Also told me there was a flood at these units the week before & renters had to be called about it. Manager of facility absolutely refused to give me even a partial refund, even though I returned less than 24 hrs later to retrieve my stored items the very next day after renting the unit! I stood in front of employee who called their manager, and she did not even hesitate to say no to my refund request. The employee was aware that I was retrieving my stuff, but they marked my move out date almost a month later as a ploy to keep my money. I've trusted u-haul my entire life. (I'm in my 50's) but am utterly appalled and disappointed in this u-haul location and their lack of decency and professionalism!!!

Rating:

1.0

RAT POISON TRAPS AND MOUSE GLUE TRAPS, A TOTAL OF 3 INSIDE THE UNIT I RENTED. NO SEAL AT BOTTOM OF ROLLING DOOR ON RIGHT SIDE UNDER LOCK AT DOOR LEVEL. I WAS TOLD THE UNITS AT THIS FACILITY HAD RECENTLY FLOODED. THIS STORAGE LOOKED NOTHING LIKE THE PROFESSIONAL AND CLEAN UNITS IN THE ONLINE VIDEO. I WAS ASKED BY THE EMPLOYEE ON DUTY FOR MY LOCK CODEWORD ON THE $15 LOCK I HAD JUST PURCHASED. WHEN I TOLD HIM I FELT UNCOMFORTABLE WITH THAT HE SAID HE DID NOT HAVE TO HAVE IT. ALSO, I WAS UNDER THE IMPRESSION BY U-HAUL'S ONLINE ADVERTISEMENT THAT THESE UNITS WERE SUPPOSED TO BE CLIMATE CONTROLLED. I WAS HOWEVER TOLD THAT THESE UNITS ARE SUSCEPTIBLE TO EXTREMES OF BOTH HEAT AND COLD. THE STUFF I PLANNED TO STORE WOULD HAVE BEEN AT RISK. I RETURNED THE FOLLOWING MORNING, THE DAY AFTER I HAD RENTED THIS UNIT, TO RETRIEVE MY ITEMS. I DID NOT FEEL THEY WERE SAFE THERE. I ASKED FOR A PARTIAL REFUND SINCE I HAD RENTED THIS UNIT FOR LESS THAN 24 HOURS, AND WAS REFUSED BY THE MANAGER THAT THE PERSON ON DUTY CALLED ON THE PHONE. I WOULD BE HAPPY WITH A REFUND FOR 3 WEEKS NOT USED, SINCE MY STUFF WAS THERE OVERNIGHT.

Rating:

4.0

Unit had water leak and ants. Water leak was from the roof and not from the ground caused by storm. Seth, who filled in, was awesome and his knowledge, skills and customer and corporate focus were memorable and helped offset some other experiences.

Rating:

5.0

Well, it has been quite an experience but store manager A was very helpful.

Rating:

5.0

Great staff, they are often very busy and yet they handle it gracefully.

Rating:

5.0

The only issue I have is when removing my furniture, we noticed mice droppings on the sheets covering some of the furniture. Traps might be needed for all your units, or is that the renters responsibility ?

Rating:

5.0

Great staff. Very helpful and friendly.

Rating:

5.0

Very accommodating

Rating:

4.0

There was some water laying inside the left front corner of the storage unit when the door was opened, but it was cleaned up quickly and I was provided with a large tarp to cover my furniture.

Rating:

5.0

In spite of some unfortunate issues regarding our shipped uhaul boxes, that delayed their arrival, the uhaul managerial staff, esp Shane, Mary and Lewis were always professional and helpful!