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TERRELL FCustomer Reviews for U-Haul of Golden Ring
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overly expensive for a van for a handful of hours
DAROUN JTrying to figure out how driving 18 miles took 4.5 gallons of gas. My only issue
Jeff Afront desk lady was really friendly and informative
TAYLOR RNothing that I can recommend. Jasmine was awesome. Competent, professional, and a great personality. Very pleasant person. While renting a vehicle can sometimes be stressful, Jasmine provided excellent service. I would recommend Golden Ring U-HAUL to any responsible adult in need of such a resource.
JOSEPH PNone
JASON BYou are the best
ADEDAYO ANo problems
David TGreat location, customer service and clean.
HALIMAH THad to wait way too long to pick up the dolly. Only one person behind desk on a Saturday morning! Three people waiting behind me. Not good.
sonia sI am completely upset ! I was charged for a cleaning fee due to a supposedly couch cushion ! That was left in the back of the uhaul … nobody from the location reached too see if it was maybe left by accident ! Not to mention the truck was left spotless in every other part of the vehicle ! This was scamming behavior ! Anything to gain a extra couple dollars . I will not be using this particular location or recommending it !
DISHAE JEXCELLENT service. The staff is superb.
JOAN NOrdered a 20 foot lfor after hour pickup. Went to retrieve key out of lock box and box was empty. O ly alternative was a smaller truck that I had to make two trips with which cost me more money in fuel
Pamela PVery nice customer service representatives
HENRY NMy pick up went off without a hitch and I was very pleased with the customer service however upon dropping off my rental i was told by a late teen early 20 something that they were closed and refused to help me at least understand the return process. I was charged all kinds of crazy fees and even though there were several people in the building none of them not one asked me if I needed any help. Very displeased and disappointed in today’s youth. Everyone wants a paycheck but no one wants to earn it. I will not ever go back to this location. Oh and ps whweee the hell was the supervisor or manager?
GEORGE RThe servive behind the counter was excellent
JOHN BNo improvements everything worked out fine. It only took me 24 hours to move in. U-Haul was a great help.
COURTNEY TRude
KANESHA BDont rip them off by charging them for miles they didnt use when ur employees FUCKED UP.
TRAVIS MJasmine went above and beyond to make my experience pleasant n smooth. Thank you very much 5 star service for sure !!!!!
JASPER HEmployees were very helpful and explained all requirements and benefits in great detail. It was a great experience!! Thank You
MICHAEL VImprove self service...if there is a delay outside of the control of the customer and extension on time should be automatically factored in.
YASMINE DEverything went smoothly, staff were great...my only concern is that while I was able to complete the move with equipment provided, the truck is having obvious mechanical issues. You guys might want to put it in the shop to get worked on or it will probably leave some poor guy stranded halfway through a move. Other than that, everything was great. That is why I always use your lication.
JOSEPH HBe careful guys before you rent uhal I paid 2400 total
KIRAN LHaving people that can drive the larger vehicles for a fee of course.
Lakeisha WThey tell you they are going to e mail your receipt and they don’t.
KEITH MWorst vehicles I have EVER rented. Very poorly maintained. Hard to steer being pulled all over the road constantly. Wiper blades were very bad and just smeared the windshield. Headlights aimed at the road 20 ft in front of the truck. Driver's window would not go up. There's more, but I'm sure you get my point.
JOHN WHave Jasmines as the standard
KRISTINA MThe customer service was amazing. Everyone was very helpful and kind. They were patient and answered ALL my questions. The Belair location was horrible, I’m so glad I came to this location.
Kyree IThe manager and other young lady there was awesome they help me get a lower price, because I was in a very serious predicament because an elderly lady got evicted and I was short of money and I needed to get her moved back to her daughter and they went above and beyond to help me.
DAWN FThe folks working at the U Haul at Golden Ring Baltimore were excellent to work with.
GEORGE BThere was a billing issue, and Bryan at the location where I rented the trailer was very professional and handled my problem promptly, advising me of when I could expect to see it resolved. Bryan also explained the process needed to correct the billing issue.
ROBERT HI booked a 20ft truck at a different U-Haul location, but when I arrived at that location they did not have a 20ft truck. That created real problems for me, because my friends were waiting at my house to help me move! The manager then reassured me that he located a 20ft truck at this location (U-Haul of Golden Ring), which was significantly further away than the location where I had originally booked the truck. When I arrived at U-Haul of Golden Ring, they did not have a 20ft truck either!! I ended up with a smaller truck, which I needed to pick up and return at a location significantly further than where I had originally booked. It was NOT a good U-Haul experience.
HEIKO TThe Van was noisy like the roof was coming off and the cage door 🚪
STEPHEN HJust stop nickeling dime the customer.
VICTOR HDoing good so far
DAMIAN EOrdered a smaller U-Haul. Only had the bigger available. But wasn’t told I would be charged 29.99. I was only supposed to be charged 19.99 for the vehicle. Not my problem you can’t update your website correctly.
Juliana ONo further comments.
CESAR GCustomer service were polite. Always a line, though. Other than the line, service was good.
DANIEL OThe truck needed to be maintenance. Jerked while driving and went extremely slow
Imani BQuick service
TERESIA HExcellent
ADESHINA MRepresentative, very respectful, nice outgoing and business. Why give her a five star I see her most of every time I commit in a U-Haul and I love her service. Keep up the hard work thanks. Have a great day and be safe.
JUSTIN PJasmine was great do deal with and very friendly as well. Definetly what i needed and saved me alot of time !!!
MICHAEL KThe staff at the Golden Ring location are excellent.
ANTONIOS NN/A
ROBERT SGreat customer service!
Roma TThe U-Haul agent, "Jazz" was provided all that was needed to make the truck rental a pleasant experience. The location was clean and in order. Additionally, the Rosedale, MD location had an adequate fleet of trucks of different sizes, as well as store accessories. THUMBS UP! Len
LENARD FI was completely satisfied and the staff was pleasant and patient and helpful
DARLENE HThe rear door would not open. The truck smelled like steamed crabs. I didn’t mind but someone else might have had an issue
MARY K